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Fairmont The Norfolk

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Fairmont The Norfolk
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908 Reviews from our TripAdvisor Community

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Showing 831: English reviews
Glasgow, United Kingdom
Reviewed 2 days ago NEW

We booked in and were disappointed in the room. It was tired with marks on the carpet and grubby bathroom tiles. Worst of all it was buzzing with mosquitos . It obviously had not been sprayed and there was no net over the bed. Having had to kill many, we were wakened in the night more mosquitoes and were covered...

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Helpful?
Thank hal19b
Washington DC
HOTEL’S FAVOURITE REVIEW
Reviewed 13 November 2016

This is probably one of my best hotels in the world. Old-established, it has kept it's turn of the century charm, which unfortunately is often not the case with other similar places. The decoration is good taste, yet unassuming, with none of the pretentious "embellishments" you may see elsewhere. ‎Service is uniformly excellent, with a special mention for reception and...

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2Thank French_US_13
About Hotel's Favourite Review
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear French_US_13, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to share your detailed experience of the property. We appreciate your feedback especially on our team and the charm of the hotel. Our team will be immensely proud to hear your comments . We look forward to welcoming you back Best regards, Moshi...

Reviewed 3 days ago NEWvia mobile

Lovely hotel the staff are so helpful and the place is small and charming much better than the large business hotels ... I'll be returning for sure. The spa is fantastic steam room and sauna real highlights and the gym is great with view of pool. Terrace and Bar area is very relaxing and saxophonist and piano create lovely atmosphere...

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Thank Laura R
Canmore, Canada
Reviewed 6 days ago NEW

Amazing, Clean, Fabulous Service! Also, only about an hour to the National Park and you are seeing Giraffe, Lions, and so many other Animals! I love Kenya very much and this place is the epitome of a Luxury Hotel, in Africa. I have stayed there a couple times, and hope to get back! The Concierge Service was so great, that...

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Thank trishgayton1980
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear trishgayton1980, Thank you for returning to stay with us and for taking time to review your stay. We are so pleased to read that you love Kenya and you managed to do some sightseeing and safaris arranged through our efficient concierge. We look forward to welcoming you back for many more visits to your favorite country in Africa. Regards,...

San Francisco, California
Reviewed 6 days ago NEW

The Fairmont in Nairobi is a sort of resort-y, earthy property with some history, lovely gardens and amazing customer service. I had a couple of glitches and the staff bent over backwards to more than compensate me in some way. The rooms are updated with really lovely amenities and the hotel has many dining options (although I would say they...

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Helpful?
Thank Yabolo
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Yabolo, Thank you for reviewing your stay with us. We are pleased to hear that you enjoyed your stay with us and appreciated the location, history and ambience of the Hotel. We apologize for the glitches you experienced and we are delighted to note that the staff tried to make up for the inconvenience. We have taken note of...

Rugby, Midlands
Reviewed 1 week ago

If you are planning a trip to Nairobi - there is only one place to stay and that's the Norfolk. Old Colonial comfort at its very best. Staff are very friendly and knowledgeable and the ambience and atmosphere makes you feel like you have been taken back in time - absolutely brilliant. It's not cheap but worth every penny.

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Thank sswf224
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear sswf224, Many thanks for posting a review on Fairmont The Norfolk and recommending us to future travelers. The team and I are delighted to read that you enjoyed the experience of the rich heritage of our property as an “oasis away from home”. I know the team will be truly motivated to note that you enjoyed our friendly and...

Trondheim, Norway
Reviewed 1 week ago

We only stayed here for one night, but this hotel definitely made a good impression. The hotel looks very nice both outside and inside, and the level of security at arrival is quite high. The room was spacious and clean with a lot of amentities and the breakfast-buffet was very good. Also the staff is really nice and helpful, so...

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Helpful?
Thank Lene V
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Lene V, Thank you very much for choosing to stay at Fairmont The Norfolk for your recent, first time, one night stay. We are so glad to hear that you had a good impression of your stay and you were happy with the security, your spacious room, amenities, breakfast and helpful staff. It is always rewarding to receive positive...

Reviewed 1 week ago via mobile

Great place .. very very secure , great internet on wifi amazing food and beautiful rooms. Located slightly before town so u miss the traffics depending on which direction you are headed ! Swimming pool and a gym available

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Thank Kuyo S
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Kuyo S, Thank you for posting a review on Fairmont The Norfolk. The team and I are delighted to read that you enjoyed your stay with us and that you enjoyed our facilities and services. We do look forward to welcoming you back very soon. Best regards, Moshi Perera General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Stellenbosch, South Africa
Reviewed 2 weeks ago

Stayed here on a business trip, and since I have been at 2 of the hotels restaurants before I expected a bit more from the hotel. The staff is very friendly and well trained, but the room was minute, and had no air conditioner. Grounds are beautiful and the restaurants are great!

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Thank G_I_B_8
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear G_I_B_8, Thank you for taking the time to write a review on Fairmont The Norfolk. My team and I appreciate your feedback and we are pleased to read that you appreciate our restaurants, the beautiful grounds and the friendly, well-trained staff. However, please do accept our sincere apologies that you were disappointed with the size of your room and...

Reviewed 2 weeks ago via mobile

We stayed at Fairmont The Norfolk here in Nairobi Kenya a few days ago. My husband accidentally left his passport in our room safe. An extremely honest security employee (named DANIEL) retrieved it, notified us in Samburu, and safe guarded it for us. We recovered the passport when we arrived back at the hotel today. We are extremely grateful for...

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Thank Marilyn V
Moshi P, General Manager at Fairmont The Norfolk, responded to this review

Dear Marilyn V, Thank you very much for taking the time to write a review on your Fairmont The Norfolk experience. We are pleased that you were happy with the facilities and the service and delighted to note that your experience was exemplified by the reactiveness of a member of the team to meet your needs. It’s always a pleasure...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: RM691 - RM1,283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
8 questions
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to the National Park, Luxurious, Amazing Guest Service Team!”
 of 5 bubbles trishgayton1980, 15 Feb 2017 | Read review
“Room overlooking the lovely gardens”
 of 5 bubbles sswf224, 13 Feb 2017 | Read review
“Old part of the hotel is nice. The newer rooms have outside gardens.”
 of 5 bubbles BridgettSF, 30 Jan 2017 | Read review
“I suggest no booking this hotel at all”
 of 5 bubbles JohnBreit, 22 Jan 2017 | Read review
“Rooms are quite, Deluxe rooms are spacious enough for a couple of persons.”
 of 5 bubbles cheikht2016, 17 Jan 2017 | Read review
5 of 5