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Fairmont The Norfolk

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Traveller (479)
Room & Suite (105)
Dining (29)
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Overview
  • Excellent53%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible1%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
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Reviews (1,154)
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538
346
90
56
22
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All reviewstatu restaurantlord delamere terracecin cin barold world charmcolonial eraan oasisheated poolgift shopbeautiful hotelmasai marabreakfast buffet isbusy cityeast africasafari tripstandard roombusiness tripdowntown nairobi
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1 - 5 of 1,052 reviews
Reviewed 3 days ago

Like many others, we stayed in the Fairmont Norfolk Hotel before our safari. The hotel is in the city, but feels peaceful and quiet. It holds both contemporary luxury and remnants of colonial charm. We had drinks in the bar, ate in the restaurant, and...More

Thank _PugetView5600
Response from Axel H, General Manager at Fairmont The NorfolkResponded yesterday

Dear PugetView5600, Thank you for choosing to stay at Fairmont The Norfolk and for posting your detailed review. We are delighted to note that your hotel experience was to your satisfaction. The team will be delighted to note your comments. There is nothing more rewarding...More

Reviewed 1 week ago

My husband and I stayed here at the beginning of our safari in June. This is a wonderful hotel in downtown Nairobi. It has all the old world charm you can imagine from an institution that has been around this long but has been totally...More

Thank JVinVF
Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

Dear JVinVF, Thank you for choosing to stay at Fairmont The Norfolk and for taking time to share your experience following your stay. We are delighted to note that your hotel experience was enjoyable and that you appreciated the old charm, the showers, comfortable beds...More

Reviewed 1 week ago

Stayed here a night before going on Safari. The hotel has a quaint and charming feel about it along with the property offering the luxury expected of a 5 star hotel. Hotel location is also quite good right in down town Nairobi.More

Thank andrewchenn79
Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

Dear andrewchenn79, Thank you for choosing to stay at Fairmont The Norfolk before going on safari. We are delighted that you appreciate the luxury of the Hotel and the Hotel’s location and quaint and charming ambience. We do look forward to an early opportunity to...More

Reviewed 1 week ago

Nairobi is a terrific base from which to cover the country ( and rest between safari treks) The Fairmont Norfolk is a charming colonial property in the heart of the city What made it v special was the personalized service we received as this was...More

Thank atulvohra
Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

Dear atulvohra, Thank you for giving us the opportunity to be the base of your Kenyan safari. We appreciate you taking the time to share your feedback. The team and I are so delighted to read that you enjoyed your hotel experience and that it...More

Reviewed 1 week ago

Extremely disappointed, the hotel is not the standard of the Fairmont Brand, however the staff are excellent. The rooms are tired and outdated, the communal areas are very much in the style of the “Colonial Style” and are very well kept. However, as highlighted previously...More

Review collected in partnership with fairmont.com
Thank jmirvine2018
Response from Axel H, General Manager at Fairmont The NorfolkResponded 3 days ago

Dear jmirvine2018, Thank you very much for choosing to stay at Fairmont The Norfolk. We appreciate your positive comments regarding the well-kept public areas & excellent staff and we will also share your suggestions and recommendations. We look forward to your return in the not...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Outdoor pool
Details
Price range
US$187 - US$370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$187 - US$370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (479)
Room & Suite (105)
Dining (29)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Mickeymwas
11 July 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
Votes
Gloria S
30 March 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
Vote
Room Tips
"Take a courtyard view room-worth the extra money!"
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"Call the hotel they will Call the hotel they did all they could for us and everything was perfect."
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"Our rooms were spacious, on the ground floor with a patio overlooking the inner courtyard."
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"Go for the 1937 Suite Building - lovely rooms!"
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