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04/06/2017 05/06/2017
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    Fairmont The Norfolk

    Harry Thuku Rd, Nairobi 00200, Kenya
    Hotel website
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    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$212
          US$153
          US$162
          US$153
          Traveller (389)
          Room & Suite (71)
          Dining (20)
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          Overview
          • Excellent51%
          • Very good32%
          • Average8%
          • Poor4%
          • Terrible1%
          Travellers talk about
          Wifi
          Free Parking
          Breakfast Buffet
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Shuttle Bus Service
          5.0 Star Hotel
          All hotel details
          Offers from Fairmont The Norfolk
          Special Offer: FAIRMONT MOMENTS OFFER
          Hotel packages
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          Rooms
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (950)
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          11 - 15 of 950 reviews

          Reviewed 1 week ago via mobile

          What a lovely place. My husband and stayed here for two nights and we will definitely return. The rooms were clean and comfortable and the little welcome rhino soapstone gift on our bed was so special. The staff was extremely warm and welcoming. You can...More

          Thank Robyn G
          Response from Moshi P, General Manager at Fairmont The Norfolk

          Dear Robyn G, Thank you for taking time to rate us. We are delighted to note that your hotel experience was made to be a memorable one at the Norfolk The team will be encouraged to note your comments as there is nothing more rewarding...More

          Reviewed 2 weeks ago via mobile

          First time here although stay over for work a lot Nice hotel if a little dated. The room I had was small, comfortable but very dated and worn. Chair seat cover totally worn out and split showing stuffing. Bad impression of standards Slept very well...More

          2  Thank Gwyneth L
          Response from Moshi P, General Manager at Fairmont The Norfolk

          Dear Gwyneth, Thank you for choosing to stay at Fairmont The Norfolk and for your appreciation of the hotel and facilities. We are however very sorry to hear about your disappointing experiences with service. We do recommend the use of private meeting dining rooms for...More

          Reviewed 2 weeks ago

          Although usually the stay is good, this time I got robbed. 100$ were stolen from my room, and all management could say was " that's so sad, but we did our best! unfortunately we won't be refunding your money, and that's the final decision". What...More

          3  Thank Omar G
          Reviewed 3 weeks ago

          The hotel comes with a 110 year old heritage. It is mentioned in the top 10 things to do in Narobi. We went there to experience the Sunday brunch on the Lord Delamere Teerace. The ambience is the first disappointment. It is just not a...More

          Thank Rajeevgopal
          Response from Moshi P, General Manager at Fairmont The Norfolk

          Dear Rajeevgopal, Thank you for joining us for Sunday Brunch at Fairmont The Norfolk. The team and I are delighted to read that you appreciate the history and heritage of the Hotel and enjoyed the service and the wide selection of good food. We note...More

          Reviewed 3 weeks ago

          Had drinks with friends at The Norfolk. The evening was good until a waiter started ignoring our requests and making excuses how certain drinks could not be easily found. It is a 5 star hotel so drinks and food are not cheap. You thus expect...More

          Thank Patrick M
          Response from Moshi P, General Manager at Fairmont The Norfolk

          Dear Patrick, Thank you for taking the time to review your evening at Fairmont The Norfolk. Your feedback is of great importance to us allowing us to constantly ameliorate our service and offerings. Indeed it is most disappointing to read and note the experience you...More

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          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Restaurant
          • Pool
          • Room Service
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Free Parking
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Conference Facilities
          • Shuttle Bus Service
          • Free Parking
          • Multilingual Staff
          • Things to do
          • Restaurant
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          Details
          • Price range
          • US$168 - US$269 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #6 Family Hotel in Nairobi
          • #6 Luxury Hotel in Nairobi
          • #7 Romantic Hotel in Nairobi
          • #7 Business Hotel in Nairobi
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 170
          • Reservation Options
          • TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, Hotwire, Jovago.com, Travelocity, Booking.com, Priceline, Fairmont Hotels, Cancelon, Cheap Tickets, TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and HRS so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Kenya >
          • Nairobi
          • Also Known As
          • Fairmont The Norfolk Hotel Nairobi ,
          • Fairmont Hotel Norfolk ,
          • Norfolk Hotel Nairobi ,
          • Fairmont Hotel Nairobi ,
          • Norfolk Nairobi
          Add Photo Photos
          Traveller (389)
          Room & Suite (71)
          Dining (20)
          Pool & Beach (5)
          Hotel & Grounds (285)
          Bathroom (22)
          Business Centre & Event Rooms (3)
          Family and Play Areas (2)
          Nearby
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          Nearby Restaurants
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          Nearby Attractions
          Nairobi National Museum
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          Questions & AnswersAsk a question
          Gloria S
          Is there a Jewish Temple or Synagogue near the Hotel?
          30 March 2017|
          Answer Show all 4 answers
          Response from Bibek S | Reviewed this property |
          Sorry No Idea
          1
          Vote
          BK112111
          Hi Fairmont The Norfolk, I am planning our trip to Kenya. I read about your free shuttle to and from Jomo International Airport. Is this offered every hour? Our flight leaving Nairobi is 5:00AM, I assume we have to leave the hotel by 2:00AM or so, do you still offer the free shuttle at that time?
          20 March 2017|
          What is your answer?
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          mangophilippines
          HI! We are planning to go to Nairobi in June. May I know if this hotel provides safari tour to guests? thanks maria
          4 January 2017|
          What is your answer?
          Posting guidelines
          Submit
          Room Tips
          "heart of the city"
          Read review
          "Have stayed in several different parts of the hotel. I like the rooms on the second floor above the main..."
          Read review
          "I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4.."
          Read review
          "We had a ground floor room for accessibility and it was perfect"
          Read review
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