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Fairmont The Norfolk

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Traveller (479)
Room & Suite (105)
Dining (29)
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Overview
  • Excellent53%
  • Very good33%
  • Average8%
  • Poor5%
  • Terrible1%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,154)
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538
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56
22
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21 - 25 of 1,052 reviews
Reviewed 27 March 2018

Jambo. This a colonial style hotel set in the middle of Nairobi. Although it is surrounded by buildings, it has a beautiful courtyard garden setting.They have 2 restaurants, one of which is a more upmarket with a great steak selection, with the other less formal....More

Thank Vivian W
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 28 March 2018

Dear Vivian W, Thank you for choosing Fairmont The Norfolk and for taking the time to share feedback from your recent stay. Your commentaries regarding our beautiful courtyard garden setting, dining options, friendly and efficient staff, lounge and bar with good selection of spirits and...More

Reviewed 22 March 2018 via mobile

It's always a pleasure to dine at the tatu restaurant. Beautiful ambience, amazing food and super amazing service. Especially Ken. Super nice guy. And to all the rest of the staff too. Good job. Also the food does not take too long once you order.More

Thank Jamillah H
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 28 March 2018

Dear Jamillah H, Thank you for choosing to dine at Tatu Restaurant, Fairmont The Norfolk My team and I appreciate your feedback and it is a pleasure to note that you were pleased with your overall experience and the service at Tatu; especially from Ken....More

Reviewed 21 March 2018

In February 2018, I had the opportunity to go for a once in a lifetime experience: a safari in Kenya. The first step was a stay in the country’s capital city, Nairobi. There, as a launch point for my safari – just like most of...More

Thank CedricDamourParis
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 28 March 2018

Dear CedricDamourParis, Thank you for choosing to stay at Fairmont The Norfolk as part of your safari and for taking the time to share your feedback. We always welcome feedback from our guests and more so when it is so complimentary. Our team will be...More

Reviewed 20 March 2018 via mobile

This hotel is fantastic. It feels very safe, is in a good location and I had a wonderful stay here. Was visiting Nairobi for work and stayed here with my colleagues. I’ve been to Nairobi a few times and this is the best hotel I’ve...More

Thank answersonapostcard
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 21 March 2018

Dear answersonapostcard, Thank you for choosing to stay with us and for taking time to send us feedback from your stay. The team and I are delighted to read that you enjoyed your overall experience whilst staying with us. It is a pleasure to note...More

Reviewed 20 March 2018

The Norfolk and the very helpful team are seriously impressive when it comes to taking a break from Nairobi life for a day or two. Thanks all for making it such a relaxing Stay-cation - your kind hospitality, wonderful hotel and amazing food (Tatu dinner...More

Thank harry1183
Response from Antoine L, General Manager at Fairmont The NorfolkResponded 21 March 2018

Dear harry1183 Thank you for taking time to rate us. We are delighted to note that your hotel experience from arrival to departure was relaxing and to your satisfaction. We are also especially pleased to read that you enjoyed the hospitality and amazing food. The...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Pool
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Heated pool
Outdoor pool
Details
Price range
US$187 - US$370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$187 - US$370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (479)
Room & Suite (105)
Dining (29)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Mickeymwas
11 July 2017|
Answer
Response from JohnBreit | Reviewed this property |
Rack rates usually published on their website. If you are a local ask about resident rates. John
0
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Gloria S
30 March 2017|
AnswerShow all 4 answers
Response from Bibek S | Reviewed this property |
Sorry No Idea
1
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Room Tips
"Take a courtyard view room-worth the extra money!"
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"Call the hotel they will Call the hotel they did all they could for us and everything was perfect."
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"Our rooms were spacious, on the ground floor with a patio overlooking the inner courtyard."
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"Go for the 1937 Suite Building - lovely rooms!"
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