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Fairmont The Norfolk

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Fairmont The Norfolk
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907 Reviews from our TripAdvisor Community

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Showing 830: English reviews
Reviewed 27 October 2015

We arrived at the Norfolk after several weeks on the road from South Africa mostly camping. It was like a luxury oasis. Well appointed rooms faced the garden and service was excellent. We enjoyed the bar snacks and the delicious cake selection. Security was tight at the hotel but not to be unexpected. Staff were attentive and looked after us...

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Helpful?
Thank Glasair
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Glasair, Thank you very much for choosing Fairmont The Norfolk for your stay after your camping holiday and more so for taking the time to post feedback on your wonderful experience; on Trip Advisor. It's always a pleasure to receive positive feedback! We look forward to welcoming you back the not so distant future. Best regards, Davide Bertilaccio Area...

Arroyo Grande, California
Reviewed 26 October 2015

the room was gorgeous and well stocked with sodas, fruit and plenty of towels. Since we were part of Micato Safaris breakfast and dinner was included and it was very good. The staff was very friendly and helpful and I felt completely safe with the security measures they take here.

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Helpful?
Thank Terese K
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Terese K, Thank you for sparing your time to give us feedback regarding your recent stay at Fairmont The Norfolk with Micato Safaris. Your positive comments are an encouragement to the team as they inspire us to continue to exceed our guest's expectations. We appreciate your patronage and trust that you will return in the near future. Best regards,...

Turre, Spain
Reviewed 23 October 2015

I have wanted to stay at the Norfolk for many years,due in part to its historical connection with the founding of Kenya, I was not disappointed,everything was perfect from the time we were picked up from the airport in the hotel shuttle to the day we checked out. All members of staff were brilliant,they were efficient,courtious and very friendly. I...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank 895stanleyb
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear 895stanleyb, Thank you for choosing to stay at Fairmont The Norfolk and for taking time to post a review. We are delighted to note that your anticipated stay with us; from arrival to departure was to your satisfaction. The team and I aim to surpass our guests' expectations and nothing makes us happier than a confirmation that we are...

Charlotte, North Carolina
Reviewed 22 October 2015

A genteel environment in which to relax and unwind after going up country. Located within walking distance of the centre of Nairobi, yet without any sense of frenetic bustle, the hotel evokes a sense of calm. Attentive staff in lounges and restaurants adds to the experience. Always worth a repeat visit.

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Helpful?
Thank Peter N
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Peter N, Thank you for taking the time to post a comment on your recent stay at the Fairmont The Norfolk. We welcome your feedback and we are delighted to read that you enjoyed your stay with us; especially the calm ambience of the Hotel and the attentive staff. We look forward to welcoming you back. Best regards, Davide...

St. Petersburg, Russia
Reviewed 22 October 2015

In general it's good. But the room is extremely small. There was a bad smell in my room that's why I had to open the window every night. I had a room with street view.That's why it was a little bit noizy. Pool is outside. Very nice breakfast. Staff are extremely friendly. But I didn't like that they disturbed me...

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Helpful?
Thank Miramee
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Miramee, Thank you for taking the time to review your stay at our property. We are glad that you enjoyed the breakfast and are very sorry to have failed in meeting your expectations regarding your room and respecting your privacy. We have taken the necessary steps to ensure this does not happen again. We would be extremely pleased if...

Johannesburg, South Africa
Reviewed 21 October 2015

Excellent finishes, service and menus. room was perfect and I would not advise staying anywhere else. Have stayed at other hotels in this city, nearer to work. only benefit was avoiding the traffic, which is notoriously shocking. this trip was not too dependent on getting to the south so was able to enjoy the class of this lovely Hotel.

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Thank Roly A
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Roly A, Thank you for taking the time to post a comment on your recent stay at the Fairmont The Norfolk. We welcome your feedback and we are delighted to read that you enjoyed your stay with us; especially the tranquility of the gardens, the dining options and the rooms. We look forward to welcoming you back. Best regards,...

delhi
Reviewed 19 October 2015

Have been staying at the Norfolk since 1985! The old colonial world charm of the front of the hotel and the Lord Delamere Bar is gone. Could be any hotel anywhere in the world, except they still have some old pictures hanging on the walls and the excellent staff is dressed colonial style. Rooms are oldish, but clean with all...

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Helpful?
Thank africanbush
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear africanbush, Thank you for returning to stay with us at Fairmont The Norfolk and for your support over the past thirty years. We appreciate you taking time to share your feedback and concerns. We are glad you enjoyed the service and wish to apologize for the disappointing meal experience at Tatu Restaurant and assure you that this shall not...

Alexandria
Reviewed 19 October 2015 via mobile

Opened in 1904, the Fairmont Norfolk is one of the oldest, most historic hotels in Nairobi. The hotel's beautiful bar and courtyard really do remind you of the colonial era. The gym and pool are very modern and nice. Security seemed sufficient. It's an older hotel and it's clear maintenance and repairs are an ongoing issue for management. There are...

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Helpful?
Thank AcornAdventure
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear AcornAdventure, Thank you for choosing to stay at Fairmont The Norfolk and for taking the time to post a review on Trip Advisor. We value feedback from our guests as this is the only way to ensure we improve our services. We are glad to hear that you enjoyed the service and the historical, peaceful ambience of the bar...

Corona del Mar, California
Reviewed 19 October 2015

Outdated-given two filthy rooms, smelled of mold with dirty carpet. After speaking with the head of customer relations, we were moved to a third room which was satisfactory. They offered to upgrade us to a suite but we declined. We just wanted a clean room where we could get some sleep after 14 hours of travel. Staff was very pleasant...

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1Thank lolly616
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Lolly616, Thank you for taking time to review your stay at our property and for sharing your concerns. We are sorry about your disappointing experience during your stay with us and we would like to assure that the necessary steps have been taken to ensure that this does not happen again. We are glad that the staff were pleasant...

Santa Monica, California
Reviewed 18 October 2015

Winding down in the bar after a long day was wonderful. The atmosphere relaxing and very social. The ambiance of this historical hotel added that special touch which you won't find in modern hotel. The nightly crowd was informed and friendly. A great social atmostphere. The grounds were a peaceful escape from the city to explore. The rooms a bit...

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Thank 1traveladdictblog
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear moihaha, Thank you for taking the time to post a review regarding your stay at Fairmont The Norfolk. We are pleased to read that you enjoyed the relaxing ambience and serene gardens of the Hotel. We hope that the next time you stay with us you will consider staying in our bigger rooms. We are sorry that you experienced...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: RM700 - RM1,283 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Jovago.com, Agoda, Booking.com and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to the National Park, Luxurious, Amazing Guest Service Team!”
 of 5 bubbles trishgayton1980, 15 Feb 2017 | Read review
“Room overlooking the lovely gardens”
 of 5 bubbles sswf224, 13 Feb 2017 | Read review
“Old part of the hotel is nice. The newer rooms have outside gardens.”
 of 5 bubbles BridgettSF, 30 Jan 2017 | Read review
“I suggest no booking this hotel at all”
 of 5 bubbles JohnBreit, 22 Jan 2017 | Read review
“Rooms are quite, Deluxe rooms are spacious enough for a couple of persons.”
 of 5 bubbles cheikht2016, 17 Jan 2017 | Read review
5 of 5