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Fairmont The Norfolk

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$388*
US$119*
Great Deal
US$162*
US$153*
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Fairmont The Norfolk
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950 Reviews from our TripAdvisor Community

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Showing 871: English reviews
Nairobi
Reviewed 3 January 2016 via mobile

Having two young energetic girls (2 & 7 yrs old) to feed is hassle enough without having to do so on an early Sunday morning before a long trip. From their valet parking to the thorough but friendly security checks,I really could not fault them. Pauline and Moses catered to the girl's every whim.It begun with hot chocolate served in...

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Helpful?
Thank Moses M
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Moses M, Thank you for coming to Sunday Brunch at Fairmont The Norfolk and for taking the time to share your feedback. We are delighted to note that you and your family and especially your daughters: enjoyed Brunch. The team and I aim to surpass our guests' expectations and nothing makes us happier than a confirmation that we are...

White River, South Africa
Reviewed 26 December 2015 via mobile

We were lucky enough to spend a night at this exceptional hotel earlier this week. We can't fault a single thing - we were welcomed and made to feel at home the minute we alighted from the taxi. The Major Domo, porters, security and the delightful Winnie at reception greeted us as if we were familiar, and honoured, friends, not...

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Helpful?
Thank Tracy B
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Tracy B, Thank you for taking the time to write a review on Fairmont The Norfolk. My team and I appreciate your positive feedback and we are pleased to read that you had a memorable visit. Thank you for highlighting Winnie; we have shared your review with her and she appreciates your recognition. We all want for our guests...

Bridgwater, United Kingdom
Reviewed 17 December 2015

The Fairmont Norfolk hotel is nicely located near the main road running through Nairobi, which makes it not too difficult to find. The front of the hotel sits just off the road where it is located and has high security consisting of metal fences and security guards. Although it may not look like much from the front, the real surprise...

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Helpful?
Thank Storm0573
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Storm0573, Thank you very much for choosing Fairmont The Norfolk for your recent stay and more so for taking the time to post your positive detailed feedback on Trip Advisor. It's always a pleasure to receive positive feedback! We are delighted that you had an overall wonderful experience with us and we certainly look forward to welcoming you back...

Reviewed 13 December 2015

Fairmont The Norfolk is a classic hotel. Fortunately enough it has not turned in to a museum which often happens to these iconic hotels. The hotel is lively and modern thanks to it amazing restaurants and the very attractive bar. There are always people around and it feels like the spot to be in. Rooms are very comfortable and of...

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Helpful?
Thank Slin G
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Slin G, Thank you for sparing your time to give us feedback regarding your recent stay. Please note that your positive comments are an encouragement to the team as this will continue to inspire us to improve on service delivery. We appreciate your patronage and trust that you will give us another opportunity to be of service to you...

Pamplona, Spain
Reviewed 11 December 2015

I have been twice to this hotel and I must say I really loved it first so I will start with the good points. It has a lot of charm and a lot of history. Rooms are big and spacious, they have an old style colonial decoration. Swimming pool is nice and it has many gardens with historic things (cars,...

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Helpful?
1Thank pmorlab
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear Ms. pmorlab, Thank you for taking the time to review your stay with us six months ago. It is only by carefully reviewing all commentaries that we manage to improve our weaknesses and try to ameliorate our services. We are sorry about your disappointing experience during the transfer to the Airport and assure you that the necessary actions to...

Belfast, United Kingdom
Reviewed 6 December 2015 via mobile

The Norfolk is a must if you've never travelled to Nairobi before, fantastic colonial styling, although most of it fairly modern. The tapas style bar menu is fantastic if you fancy something informal over a couple of beers. The gift shop is ridiculous though, $80 for a safari hat, $6 in town!

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Helpful?
Thank oakleybokely
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear DickVonHousen, Thank you for taking the time to review your recent stay at our property and for recommending us. We are glad to read that you enjoyed your stay with us; especially the tapas menu. We note your concern that the gift shop prices were a little high and we shall look into this. We look forward to welcoming...

California
Reviewed 5 December 2015

This is a top notch hotel. Excellent service and great amenities for both before and after a safari out of town. Our room had a lovely view of the gardens. There was a spa and pool available. Excellent bar and lobby shop with great choices. Best of all, Regina the Cat who greeted you and walked you to your room....

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Helpful?
1Thank DERtravels
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear DERtravels, Thank you for taking the time to rate us, following your recent stay with us. Please note that every guest is important to us and we aim to surpass all our guests' needs and expectations. In this regard, we are delighted to note that we met your expectations and look forward to yet another opportunity to be of...

Brighton, United Kingdom
Reviewed 4 December 2015

Not for the first time, I experience a very erratic service at this hotel. I was not picked up at the airport, the lady who said she was waiting for me later called to explain how I had made a mistake, the check-in process was unreasonably slow and I was not recognised despite having stayed several times at the Norfolk,...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank gweilosimon
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear gweilosimon, Thank you for taking the time to review your recent stay with us. We appreciate your feedback. As a matter of fact, it’s only by carefully reviewing all commentaries that we manage to improve our weaknesses and try to ameliorate our services; We are very sorry to learn that your experience with us during your recent stay were...

London, United Kingdom
Reviewed 3 December 2015

The Norfolk has a long history and a rich reputation, and it continues to live up to this, despite having been subsumed into the global Fairmont chain of hotels. Which does detract just a little from the uniqueness and specialness of the hotel, it has to be said. The Fairmont chain can't be faulted - very good management and maintains...

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Helpful?
1Thank frequenttraveller63
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear frequenttraveller63, Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your positive feedback on TripAdvisor. It's always a pleasure to receive positive feedback! Thank you once again for sharing your overall wonderful experience with us. The team and I aim to surpass our guests' expectations and nothing...

Reviewed 2 December 2015

a week well spent, the rooms are a little small but well equipped, very decent wifi, good security, not a lot of noise. the place looks amazing, nice restaurants, the neighborhood arpund the hotel is busy but that's normal for Nairobi always keep your room terrace locked. insects like air conditioned rooms.

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Helpful?
Thank KamalSalem
Davide B, General Manager at Fairmont The Norfolk, responded to this review

Dear KamalSalem, Thank you for taking the time to post a review on your recent stay at Fairmont The Norfolk. We appreciate your feedback and are very glad to read that you enjoyed your one week stay with us. We hope that you will return to stay with us soon. Best regards, Davide Bertilaccio Area General Manager, Kenya Fairmont Hotels...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 

Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: RM636 - RM1,177 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Fairmont Hotels, Hotwire, Priceline, Booking.com, Jovago.com, Travelocity, Agoda, Cancelon, Evoline ltd, Cheap Tickets, TripOnline SA, getaroom.com, HotelQuickly and HRS so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont The Norfolk staff and other travellers.
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Questions? Get answers from Fairmont The Norfolk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“heart of the city”
, 15 May 2017 | Read review
“Have stayed in several different parts of the hotel. I like the rooms on the second floor above the main building overlooking the grounds.”
K8519XYrobertd, 3 Apr 2017 | Read review
“I was not so happy in the wing with no 7.. on left side, I prefered to wing right side no 4..”
BrunoG388, 25 Mar 2017 | Read review
“We had a ground floor room for accessibility and it was perfect”
Zippyandthepenguin, 20 Mar 2017 | Read review
“If you can try to get a court yard view.”
TonyMnUK, 15 Mar 2017 | Read review
5 of 5
TripAdvisor
US$119* /night
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PricelineUS$162
Fairmont.comUS$153
AMOMAUS$388
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*Disclaimer
Prices are for 1 room, 2 adults
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