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Jacaranda Nairobi Hotel

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382 Reviews from our TripAdvisor Community

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Showing 311: English reviews
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Gloucester, United Kingdom
Reviewed 1 week ago

Jacaranda has a colonial feel and is an oasis in this bustling city. There is an abundance of staff, the service is very good and the food is great. The grounds are well maintained and the pool area great for relaxing. The rooms are a little tired but the ceiling fan provided welcome relief.

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Helpful?
Thank hart662017
Surrey
Reviewed 2 weeks ago

We stayed here twice, once on our way to safari and once on the way back.. this hotel is very basic. The check in process seems very long winded and I think they need more staff on the front desk. The reason we stayed here is we were on a package holiday with virgin holidays. I assume they used this...

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Helpful?
Thank jayjayb
Weil am Rhein, Germany
Reviewed 2 weeks ago

Went there last week - Casino nearby has become extremely noisy with loud stupid music - lawn moving at 0900 when Casino music stopped at 0100 on a Suandy not very smart - credit cards terminal now working - breakfast buffet was looted by a bunch of sport's teams

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Thank Rotopal
Reviewed 3 weeks ago

Gated hotel with friendly staff. The grounds are kept very clean. The rooms are not super luxurious, but they're clean. Breakfast was great on day 1, but was the same thing every other day. There is a mall just across the street from the hotel. Overall, not a bad stay.

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Thank Matnau
Diani Beach, Kenya
Reviewed 18 February 2017 via mobile

This newly refurbished restaurant managed by the Jacaranda hotel is lovely. Both the food and the service was very good. A convenient place to eat lunch in Westlands. The setting is well laid out with tables nicely presented.

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Helpful?
Thank CossyWombat
Jacaranda-Hotel-Rep, General Manager at Jacaranda Nairobi Hotel, responded to this review

Dear CossyWombat, Thank you for visiting The Node, and for your kind feedback. It is our hope that The Node will be your No. 1 meeting spot in Nairobi. We look forward to welcoming you again. With Kind Regards, Margaret Maingi, General Manager.

Hamilton, Canada
Reviewed 17 February 2017

We stayed at the Jacaranda Hotel 2 nights in February. The room was quiet, in the garden section, and the service was exceptional. The front desk arranged for a visit to a Hospital and taxis to wherever we wanted to go.

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Thank 44travel2015
Jacaranda-Hotel-Rep, General Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for making Jacaranda Nairobi Hotel your preferred hotel in Nairobi. We are grateful for your feedback highlighting the serenity of our rooms and the service as our strengths. As a hotel, we take pride in going out of our way to ensure that our guests are assisted in a manner that is very convenient to them....

London, United Kingdom
Reviewed 13 February 2017 via mobile

The staff here were super helpful, but the hotel fails on the one thing you need from a hotel - peace and quiet to get a good night's sleep. We were there on business first night two (competing) air con motors from neighbouring hotels kept us awake. Subsequent 3 nights had the motors whirring and the local nightclub adding to...

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Helpful?
Thank S1MES
Jacaranda-Hotel-Rep, General Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Guest, Thank you for making Jacaranda Nairobi Hotel your preferred hotel in Nairobi. We are grateful for your feedback highlighting our staff as our major strength. It is unfortunate, however, that there was noise disturbance caused to you from the environs of the hotel. We wish to overly apologize for not being able to provide you with an environment...

Reviewed 3 February 2017

My first experience at the newly refurbished Node was an amazing experience. I loved the ambience of the cafe. The garden restaurant is well done. The staff are very professional and welcoming. Just one question - when does the band play? This was my biggest attraction to that facility. Keep the good job!

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1Thank gnyabera
Jacaranda-Hotel-Rep, General Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Gnyabera, Thank you for visiting The Node, and for your kind feedback highlighting the ambiance and the professionalism of our staff at The Node. We have a Jazz Evening on Thursday in the Sap Bar @ The Node, African Night on Saturday evening in the Sap Bar @ The Node and Afro Pop on Sunday afternoon at the Garden...

Gravesend, England, United Kingdom
Reviewed 15 January 2017 via mobile

Very clean rooms, food is not very good & is very expensive, London prices! . No air conditioning in the rooms & a fan that barely works made it unbearable to sleep. Lots of plug sockets in rooms, location is a bit dodgy but the hotel is gated and guarded so very safe.

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Helpful?
Thank Tommy P
Jacaranda-Hotel-Rep, General Manager at Jacaranda Nairobi Hotel, responded to this review

Dear Tommy P, Thank you for staying in Jacaranda Nairobi Hotel during your previous visit to the city. We are grateful for the feedback that you have given highlighting the cleanliness of our rooms and the level of security in the hotel as our major strengths. We endeavor to provide our guests with the best quality in terms of products...

Melbourne, Australia
Reviewed 2 January 2017

I spent a total of 4 nights in this hotel both after a long haul flight and the again when i returned from a safari. I experienced 6 instances of dodgy service including three instances where food had to be returned to the kitchen (a cold club sandwich and off glass of wine from room service and steak which was...

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Helpful?
Thank angela d

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Jacaranda Nairobi Hotel

Address: Waiyaki Way, Nairobi 00800, Kenya
Region: Kenya > Nairobi
Price Range: RM594 - RM899 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jacaranda Nairobi Hotel 3.5*
Number of rooms: 128
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Also Known As:
Jacaranda Hotel Nairobi
Hotel Style:
#16 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Jacaranda Nairobi Hotel staff and other travellers.
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Questions? Get answers from Jacaranda Nairobi Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They were all basic but if u don't like stairs go for lower floors. No lift”
 of 5 bubbles jayjayb, 11 Mar 2017 | Read review
“Night club across from the rooms which face the front entrance until after 4.00 am”
 of 5 bubbles angelad771, 1 Jan 2017 | Read review
“rooms on the upper floors have a good town view”
 of 5 bubbles 413calvinm, 30 Nov 2016 | Read review
“not above main lobby (security reasons), not view on swimming pool wher week end are for noisy families”
 of 5 bubbles Rotopal, 29 Nov 2016 | Read review
“Stay on 3rd floor. The rooms are quieter.”
 of 5 bubbles NipunRishi, 6 Nov 2016 | Read review
5 of 5