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Having arrived after 2 days of traveling, I judged my first day dissatisfaction to be crankiness.
I carried my own heavy heavy bags to the reception, stood for 20+mins getting processed at reception, no apologies for my "lost" reservation when I later located the reference...More
2 Thank virg0gal
Response from liliantowers, Front Office Manager at Nairobi Safari ClubResponded 5 November 2014
Thank you for taking time to write your response. At Nairobi Safari Club we value our clients feedback and deeply regret the level of service that was offered to you. We apologize for the service that was delivered to you upon arrival and...More
The room was spacious and comfortable. The staff were very friendly and allowed me an early check in and a very late check out with no extra charge. There is a supermarket just behind the hotel and it is a short walk to the city...More
Response from liliantowers, Front Office Manager at Nairobi Safari ClubResponded 10 November 2014
Thank you for taking time to review our Hotel. We are very pleased to know that you enjoyed the spacious suites and the pleasant behavior of our staff. We look forward to welcoming you back to Nairobi Safari Club.
I found the hotel in need of a major refurb , it is getting tired.
The hotel spa was was clean and well kept,
The restaurant offerings we're tasty and well presented , but the thing that I enjoyed the most was the friendliness of...More
1 Thank Benninghaus
Response from liliantowers, Front Office Manager at Nairobi Safari ClubResponded 23 February 2015
Great hotel, the staff go out of their way to please you and are extremely polite - I felt like a VIP. My room was available as soon as I arrived and had a brilliant view of the CIty. In addition to being very large...More
1 Thank John M
Response from liliantowers, Front Office Manager at Nairobi Safari ClubResponded 4 August 2014
Thank you for your feedback. We look forward to hosting you on your next visit.
The free internet is pretty much false advertising. It takes 2-3 minutes to load even the most basic sites (google). Half of the time the page doesn't load at all.
In fact the internet on my phone is faster and more reliable.
On check-out I...More
1 Thank AFT007
Response from liliantowers, Front Office Manager at Nairobi Safari ClubResponded 23 June 2014
Thank you for your feedback. We are looking into the issue of your missing shirt. Apologies for the inconvenience caused.
I was on vacation there 2 nights prior to going on safari. I do not know the policy of the Nairobi Safari Club hotel. I suggest you send a CV and a covering letter to the Manager of the hotel. Good luck
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"The top floor provides a beautiful view of the city."