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Best Western Plus Meridian Hotel

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#25 of 161 Hotels in Nairobi
Certificate of Excellence
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1 room 2 adults 0 children
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Best Western Plus Meridian Hotel
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184 Reviews from our TripAdvisor Community

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Showing 167: English reviews
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Esperance, Western Australia, Australia
Reviewed 4 days ago NEW

We arrived at this hotel from Maasai Mara with my wife Jennifer extremely ill. The hotel organised a hospital and used their own vehicle to get us there. Over the next three days the service was exceptional - the best we have ever encountered in our many years of travelling. Fruit platters, special soup orders, whatever Jennifer needed, the Hotel...

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Thank Steve F
Vientiane, Laos
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Was travelling on business and stayed at this BW hotel for a week. I was given a room on the 4th floor and right upon moving in they started some construction work on the 5th with a lot of drilling and hammering noise above my head. Then I happened to meet with Leonard, their Duty Manager in the elevator and...

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1Thank tghu
About Hotel's Favourite Review
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you very much for writing a review of your stay with us. I would like to apologise for the noise that you experienced during your stay. I am very glad however, that Leonard was able to address this issue and offer you another room away from the noise. Thank you for appreciating his efforts. Your kind words...

Reviewed 6 days ago NEWvia mobile

Great experience. Wonderful conference facility. Excellent service. Shaziya was our Banquet Manager and a real blessing to us. She provided service of high quality and attended to our needs in a professional and swift manner. The restaurant was a real eye opener. Some of the best indian cuisine I have tasted in Nairobi.

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Helpful?
Thank Kobus G
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Kobus G Thank you for taking the time to write an excellent review of your experience at the Best Western Plus Meridian Hotel. I am very pleased to note that you were provided high quality, professional and prompt service by our staff. Your kind words about Shaziya are much appreciated and have been passed on. Thank you for mentioning...

Atlanta, Georgia
Reviewed 2 weeks ago

I went to the Best Western Plus Meridian for a quick stopover until my reservation started at a nearby resort. My flight arrived at 2:30AM so I was in need of a nice place to sleep for a few hours; this place was a great choice. The location is in the central Nairobi City, close to the University. The local...

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1Thank J H
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review of your stay at the Best Western Plus Meridian Hotel. I am so glad to know that you thought the Hotel was a great choice for your stay in Nairobi. Thank you for mentioning our convenient location as well as our great security. I am pleased that you...

New York City, New York
Reviewed 2 weeks ago

I arrived to Nairobi suffering a fairly serious chest congestion. I spent two days resting at the Best Western Plus Meridian Hotel and trying to recover. The staff were very helpful in directing me to nearby pharmacies to pick up medications, and the right hospital to finally visit when I needed to consult a doctor. They were always constantly checking...

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Helpful?
Thank mattdutile
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you for writing an excellent review of the Hotel. It is wonderful to know that our staff were helpful and were able to assist you in getting the right treatment for your chest congestion. Thank you for complimenting their great service. I am glad you were comfortable in our rooms and were able to keep yourself entertained...

Edmonton
Reviewed 2 weeks ago

The hotel was very nice. It was to bad the pool was closed during out stay. The rooms were very clean and spacious. The staff were friendly and helpful. The hotel was very safe. The food was wonderful! Definitely recommend staying here.

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Helpful?
Thank Ashley1717
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you for writing a review of the Best Western Plus Meridian Hotel. Your patronage is much appreciated. We look forward to your next visit. Regards Safiyah Kurji Director

Reviewed 2 weeks ago via mobile

My experience at the hotel was pretty good. It was a full service hotel, even though the pool was out of service at the time. The location is definitely in the center of the city so there is close access to everywhere that you want to go (though there is a crazy roundabout behind the hotel that can add a...

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Thank LiyaD28
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you very much for sharing your feedback. It is very important to us as we want all our guests to feel welcome and have a pleasant experience with us. Thank you for mentioning our convenient location in the heart of the city of Nairobi and for appreciating our security and restaurant staff in particular. You recommending the...

New Delhi, India
Reviewed 2 weeks ago

Best place to stay. I had a business meetings and I had a nice experience with the stay. One Indian chef accepted my request for an Indian cuisine and the pool side restaurant is good for evening. The staffs are very helpful.

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Helpful?
Thank Subash G
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Subash G Thank you for choosing to stay at the Best Western Plus Meridian Hotel. It is wonderful to know that you had a great experience with us. All your comments are much appreciated. We look forward to seeing you again in the very near future. Regards Safiyah Kurji Director

Reviewed 3 weeks ago via mobile

Customer service can be confusing when too many people ask 'how is everything; are you ok; are you happy with service' that's exactly what i encountered at Meridian . I never felt the service was natural more a checking thing . Of course the room was excellent for the price. The food was a major let down. I was in...

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Helpful?
Thank Shahul Hameed F
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you for taking the time to share your experience with us. I have noted your comments about our staff repeatedly checking with guests about their stay and this has been shared with the team. I am glad that you appreciated our room and thought that it was excellent for the price. Your comments about the food are...

Heerhugowaard
Reviewed 3 weeks ago

I was stranded in Kenya on a flight to Ivory Coast and the KLM booked me into this hotel for one night. My room was much too hot because the air conditioning was not working properly. Even though someone came who claimed to have fixed the problem, it only got worse. Eventually they gave me another room. I didn't have...

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1Thank Juliadrusilla
MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review

Dear Guest Thank you for taking the time to share your feedback. I would like to apologise on behalf of the entire team for not being able to meet your expectations. I have noted your comments about the problem with the air-conditioning, and the need for improving the food and service. We will look into these further. Please know that...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
  • Room Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Best Western Plus Meridian Hotel is a Four-star Hotel that has established a reputation for offering quality and value. The top Management of the Company has committed to the ISO 9001:2008 Quality Management System. It is conveniently located in the city's prime business and shopping district - "Central Business District". The Best Western Plus Meridian Hotel offers 128 newly renovated rooms which are tastefully decorated and equipped with modern amenities, a 24-hour multi-cuisine restaurant, as well as an in-room dining facility which serves delicious food and simply great beverages. It is an ideal location for business meetings and conferences in Nairobi. ... more   less 

Additional Information about Best Western Plus Meridian Hotel

Address: 6 Muranga Road | Moi Avenue, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Nairobi Central Business District
Price Range: RM317 - RM475 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus Meridian Hotel 3.5*
Number of rooms: 128
Reservation Options:
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Hotel Style:
#4 Best Value Hotel in Nairobi
#13 Business Hotel in Nairobi
#14 Family Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Meridian Hotel staff and other travellers.
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Questions? Get answers from Best Western Plus Meridian Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very helpful caring staff - just talk to them.”
stevef373, 22 Apr 2017 | Read review
“Choose the 2nd floor and enjoy the adjacent garden”
dee277, 31 Mar 2017 | Read review
“On all floors corner suites are large, sunny and quieter.”
ababu7862015, 18 Mar 2017 | Read review
“Any room is ok”
vilar30, 4 Mar 2017 | Read review
“Request a room away from the lifts”
Ewen53, 6 Feb 2017 | Read review
5 of 5