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Silver Springs Hotel

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1 room 2 adults 0 children
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Silver Springs Hotel
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197 Reviews from our TripAdvisor Community

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Showing 174: English reviews
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Lilongwe, Malawi
Reviewed 1 week ago

Sliver Springs Hotel, I agree supplies the life-giving impulse at each throb of a second. Strategically positioned, to make life easy and absorb the shock of city travel The door to my room whispers "Karibu" as you open and enter My experience tell me that these rooms are in partnership with sleep as we know it No regrets here, whether...

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Helpful?
Thank HastieWaMayingira
Addis Ababa, Ethiopia
Reviewed 2 weeks ago

A very simple hotel with a very good personnel and service. I like my stay there although it was short. I specially like rooms in the new wing but you will cross the restaurant and the swimming to access. The place is clean. The road renovation in the area makes the accessibility a little bit difficult especially in the morning...

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Helpful?
Thank Benjamin D
Montreal, Canada
Reviewed 2 weeks ago

I booked a room for two days for business conferences and service was poor. Our room was ready when we arrived but service terribly slow. we ordered coffee at 9:00AM and it arrived at 10:30.... Without cups, spoon or napkins. We had to call each time for each item. Overall, the waiter entered in the room on nine occasions and...

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Helpful?
Thank Marie Helene A
Innsbruck, Austria
Reviewed 3 weeks ago

We enjoyed a nice stay of 2 nights in this hotel. After beeing in the mountains for weeks we really liked the very tidy (!) rooms, the outstandingly friendly service and the food. The pool in inner courtyard is a perfect place to relax from the turmoil of Nairobi. The price was very good and we were surprised why this...

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Thank Werner B
Conakry, Guinea
Reviewed 14 February 2017

Locations of the hotel is next to a busy road, however the hotel itself is surprisingly very quiet. The room was clean and the stuff were helpful at all levels. The breakfast is very good, however the food served at the dinner is very minimal, so its better to eat out.

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Thank A A
Varde, Denmark
Reviewed 29 January 2017 via mobile

Silver springs is the perfect stop over for a visit to moshi/killimanjaro. This is due to the fact the Impala shuttle to moshi leaves from the hotel ever day. The hotel has nice rooms, good food and a pool.

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Thank Jesper K
Burlington, Canada
Reviewed 23 December 2016

I was there very briefly for three nights for business conference. I found the staff very helpful and check in after a long trip was quite fast... The breakfast buffet was quite lovely and fresh. I didn't have time to use the pool or exercise facilities but they looked impeccable. One note, the a/c in my room didn't work as...

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Thank johndavid2016
Nairobi Region, Kenya
Reviewed 19 December 2016

I was at this hotel for a meeting for a week... the place is nice, clean, modern and beautiful despite the fact that it is in the middle of Nairobi. The staff however are very unfriendly and unhelpful and adamant! They will not step even an inch out of their way to help you. I also got a stomach upset...

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Helpful?
Thank ech0mike
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. I am sincerely sorry for the experience you underwent during your stay with us and kindly accept our apology. This is not the kind of service that we are known for and i promise to do a follow up and amend on the areas that we went wrong this time. I promise that when you visit us...

Nairobi, Kenya
Reviewed 16 December 2016

I spent 1 week in this Hotel. The food was okay, the rooms are quite and though a bit small, they have comfortable beds. However, the hotel has fluctuating Wi-Fi and thus making it the only hotel i have been to with the worst kind of Wi-Fi connectivity. It goes off and on, you cant rely on it for any...

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Helpful?
Thank victork2542016
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Greetings. Thank you for taking your time to post a review about the hotel and i am sincerely sorry that Wifi connectivity let you down during your stay. Am sorry this was caused by the ongoing road construction but we are trying our level best that all goes back to normal. Please accept our apology and i promise...

Reviewed 12 December 2016 via mobile

Had my spa appointment cancelled at the last minute ( I had already arrived- in time), because the staff felt and I quote: "you will take too long in the shower" . I was the last appointment of the day and had booked at the time advised by this same facility. They also changed the originally booked executive room at...

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Helpful?
Thank Mimi T
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to post your sincere feedback on what you experienced while at the hotel. I took up the matter personally with the concerned colleagues because this is unacceptable and i promise you that this will not happen again to all our guests now and in future. Kindly accept my apology and i look...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: RM447 - RM952 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#18 Spa Hotel in Nairobi
#24 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Silver Springs Hotel staff and other travellers.
2 questions
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Questions? Get answers from Silver Springs Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smoking area not demarcated... choose carefully where to be by the pool if you do not smoke”
 of 5 bubbles HastieWaMayingira, 14 Mar 2017 | Read review
“choose rooms in the new wing”
 of 5 bubbles benjamind467, 9 Mar 2017 | Read review
“Try to stay away from the swimming pool which is very noisy”
 of 5 bubbles 26mariehelenea, 9 Mar 2017 | Read review
“All rooms are just noisy”
 of 5 bubbles ech0mike, 18 Dec 2016 | Read review
“the gym overlooks a busy road, Icould run the mill to the rhythm of the passing cars”
 of 5 bubbles R9348LZdanielk, 19 Oct 2016 | Read review
5 of 5