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Silver Springs Hotel

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Silver Springs Hotel
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197 Reviews from our TripAdvisor Community

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Showing 174: English reviews
Kandy, Sri Lanka
Reviewed 3 December 2015

Good place to be. But the location is near a roundabout! and during high traffic times, getting into the hotel is really challenging. Friendly staff, spacious and clean rooms. Good food options. They have a 24 hr. Coffee shop - awsome

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Helpful?
Thank dilshan_annaraj
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your time to review our hotel. We take note of the clean rooms, friendly staff and a variety of food options and our new coffee shop however we are sincerely sorry that you were caught up in traffic during peak hour. I look forward to welcome you back to the hotel soon. Sincerely, Shadrack Wawire...

Naples, Florida
Reviewed 30 November 2015

We stayed at the Silver Springs because my friend had to be hospitalized for two nights. Giraffe Manor--where we were staying--booked us in here so that I could be right across from the hospital. Check-in was simple, the price was very reasonable and we were able to book a half-day on to our original night since our flight didn't leave...

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Helpful?
Thank Patricia C
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Silver Springs Hotel and for taking your time to write a review. We are glad to hear that you received good service during your stay however i am sincerely sorry and apologize for the weak Wifi reception that you experienced on this particular day. Our hotel aims to provide a truly...

London, United Kingdom
Reviewed 28 November 2015

I stayed here a week and was very impressed. I got upgraded to a suite which was great although unfortunately it was right next to the noisy boiler which they couldn't switch off (although they did offer to me to move but I got used to it). The hotel provided a bus to our work as we were a large...

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Helpful?
Thank Londontraveller7484
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for taking your time to post a honest feedback on Silver Springs hotel. I sincerely apologize for the weak internet which we are working on and also the noise from the boiler but i promise that we will allocate you a room which is far away from the boiler on your next visit. Thank you for...

Decatur, Georgia
Reviewed 20 November 2015

Rooms seemed dated compared to hotels in the states, but it was more than adequate. Don't expect high end bedding, but I was usually too tired to notice. Rooms had all the amenities you expect, and the restaurant buffet always had a large variety of options.

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Helpful?
Thank EvaW145
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your genuine feedback. I would like to assure you that some of our rooms are of old architectural design and a combination with modern amenities and also we have a new wing which comprises of modern rooms and amenities. Thank you also for taking note of our amenities and the variety on our buffet. We...

Dar es Salaam, Tanzania
Reviewed 19 November 2015

The location is very convenient and safe. The staff at the front desk and the restaurant are friendly and helpful. The rooms have adequate space. Breakfast buffet is great. The wireless internet is not very reliable though. The food is well prepared but is more on the expensive side.

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Helpful?
Thank Patricia991
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you very much for your detailed feedback. We are pleased to hear that your expectations were met especially our location, safety provided and a helpful pleasant staff. I sincerely apologize for the Wifi that let you down on some occasions during your stay an area which we are working towards improving. We will be glad to welcome...

Toronto, Canada
Reviewed 16 November 2015

This is a solid performer for those staying in downtown Nairobi. The highlights are the customer service, the food and the gym. The downsides are that this hotel's decor feels dated and stale and my bed was very firm. The hotel staff and management are very very helpful, and not satisfied until their customers are. The usual warm Kenyan hospitality...

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Helpful?
Thank olivetreecanada
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was our pleasure hosting you at Silver Springs Hotel and thank you for your honest and good feedback. Thank you for singling out the downside of our hotel which i would like you to assure you that we already have a continuous program in place starting from December to upgrade the appearance, soundproofing and ventilation in a...

San Jose, Costa Rica
Reviewed 12 November 2015 via mobile

This hotel is a nice change from all the other hotels in Nairobi that are frequented by expats. The hotel is clean, but the rooms are small and a bit cramped. My first night, I was on a super hard mattress and did not sleep well. I asked the front desk to change my room. Instead they brought me a...

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Helpful?
Thank laurence_baird
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for your genuine feedback about our hotel. I am sorry that you got a small room not to your expectations but we do have different sizes and categories of rooms therefore i promise that next time we will advise on the same for you to have a room of your choice. It is good to note...

Nairobi, Kenya
Reviewed 12 November 2015

Getting to the hotel was rather hectic due to traffic gridlock and had limited parking space once we got there. However, the staff was very professional and helped calm my raw nerves having spent over 2 hours to get there. The hotel was clean and the rooms were amazing. The wifi was excellent. The menu was quite good and the...

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Helpful?
Thank Ndiba
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Thank you for having chosen to stay at Silver Springs Hotel the last time you were in Nairobi. I am sincerely sorry for traffic and the parking though we have ample parking it must have been because we hard a big function taking place. Thank you for taking note of our clean rooms, good Wifi, good food and...

Kigali, Rwanda
Reviewed 4 November 2015

Very clean and big rooms more especially the suites, managed to stay for 4 nights, really liked the hotel. the one thing i didn't like is that the room was expensive with no iron box. Also managed to have a look on standard rooms before switching to suites and what i didn't like was too much of furniture in them.Otherwise,...

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Helpful?
Thank K Mary B
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, It was our pleasure to host you at Silver Springs Hotel. I am really sorry you didn't get an iron box in your room but we do have a Laundry where we provide laundry services though we will also look into the possibility of providing an iron box on request. Thank you for acknowledging the cleanliness of our...

Long Beach, California
Reviewed 25 October 2015

I pulled into this hotel after a long drive from Tsavo park and was ready for a nice room and a good night sleep. The staff was nice, check in was drama free, food decent and the price was at the time good for the quality of the hotel. Unfortunely when I finally made it to my room I was...

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Helpful?
Thank Jereme J
Shadrack W, General Manager at Silver Springs Hotel, responded to this review

Dear Guest, Kindly accept my sincere apology for the bad experience you had on the first day that you checked in as a result of mosquitoes in your room. I have taken measures with my housekeeper to ensure that no windows are left open in the evenings so as to deny mosquitoes access to the rooms. However, we do have...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Silver Springs Hotel

Address: Valley Road & Argwings Kodhek Road, Nairobi, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: RM451 - RM742 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Silver Springs Hotel 3*
Number of rooms: 160
Reservation Options:
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Hotel Style:
#18 Spa Hotel in Nairobi
#24 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Silver Springs Hotel staff and other travellers.
2 questions
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Questions? Get answers from Silver Springs Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smoking area not demarcated... choose carefully where to be by the pool if you do not smoke”
 of 5 bubbles HastieWaMayingira, 14 Mar 2017 | Read review
“choose rooms in the new wing”
 of 5 bubbles benjamind467, 9 Mar 2017 | Read review
“Try to stay away from the swimming pool which is very noisy”
 of 5 bubbles 26mariehelenea, 9 Mar 2017 | Read review
“All rooms are just noisy”
 of 5 bubbles ech0mike, 18 Dec 2016 | Read review
“the gym overlooks a busy road, Icould run the mill to the rhythm of the passing cars”
 of 5 bubbles R9348LZdanielk, 19 Oct 2016 | Read review
5 of 5