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Mara Serena Safari Lodge

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846 Reviews from our TripAdvisor Community

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Showing 735: English reviews
Reviewed 2 days ago NEWvia mobile

Beautiful hotel amazing views delicious food i went with my 6 month old and it was comfortable the staff are so friendly. Nothing is to much for them i loved it and my family enjoyed will surely come back.

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Helpful?
Thank Fazia F
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Fazia Thanks for your review. Indeed we always endeavour to ensure that we exceed our guests expectations and we are glad that we lived up to this promise ensuring your entire family including the little one were well taken care of. Thanks you again for choosing to stay with us and we look forward to welcoming you back at...

Nairobi
Reviewed 4 days ago NEW

The best lodge for a great game viewing. Rooms and general services good. However, expect rooms attached to each other not individual. Expect busy restaurant during the high season. best time if you like quiet time is April-June.

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Helpful?
1Thank PaulONsafari
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Paul We appreciate your time in reveiewing your stay at Mara Serena Safari Lodge and are delighted that you had a great experience. Thanks again and hope to have you back yet another time in future. With Regards Alphaxad Chege

The Hague, The Netherlands
Reviewed 4 days ago NEW

Excellent venue well located in the Mara. We flew in and out by Air Kenya which saves a lot of time and is excellently organised. V comfortable with great staff and good quality dining. The Hippo pool champagne breakfast is a must. The hotel safaris are well organise twice a day with our excellent driver Sammy enabling us to see...

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Helpful?
1Thank Darryl d
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Darryl Great reading of your great experience during your recent stay. Glad that you enjoyed our hospitality, the quality of dining as well as the game experience. We look forward to welcoming you back again for yet another unforgettable safari. Yours Sincerely Alphaxad Chege

Pune, India
Reviewed 1 week ago

Stunning location with the unfolding world before you. Add to that the wonderful staff, palate tickling cuisine with a good Indian selection. The interiors and the paintings pay a tribute to the majestic masai land.

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Helpful?
1Thank sangeeta m
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Sangeeta We are delighted to learn that you had a wonderful experience at Mara Serena Lodge during your last visit. Thank you for taking time to share of your experience. We look forward to hosting you again. With Warm regards from Masai Mara Alphaxad Chege

Nairobi Region, Kenya
Reviewed 1 week ago

Mara Serena is inside the National Reserve. We were priviledged by nature to witness a lion laying on the road as we drove in, and by the time we entered the hotel, we had seen buffalos, hippo and the normal zebras. The reception decor shouts wildlife, but the sunset view is breathtaking. The leisure of the hotel, open space overlooking...

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Helpful?
Thank muthokam
SerenaHotels, General Manager at Mara Serena Safari Lodge, responded to this review

Dear Muthokam Thank you for your time taken to post the review. It is always refreshing to learn that our guests had a great experience at the lodge. We hope to be of service to you in the not so distant future. Yours sincerely Alphaxad Chege

Nairobi, Nairobi, Kenya
Reviewed 3 weeks ago via mobile

Clean, excellent, romantic accomodation. Yummy food with a wide selection for all palate's. Friendly/hospitable staff, beautiful surroundings/scenery & swimming pool to cool off. Amazing game-drives where you get to see the 'big five'in their natural habitat

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Helpful?
1Thank Susan D
SerenaHotels, Assistant lodge manager. at Mara Serena Safari Lodge, responded to this review

Dear Susan D, We are glad to note that you had an amazing experience during your stay with us ,this is much appreciated. It is also worth noting that you enjoyed every service rendered by our staff ,in addition with our beautiful scenic surrounding, you get to see the big five in a short distance from the lodge which gives...

Cornwall
Reviewed 3 weeks ago

Service, location and stunning views of elephants and giraffes from your room. We were also greeted by the staff on our first day with delicious mango juice and a cold cloth to wipe away the dust and grime of our travels.

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Helpful?
1Thank Joanne C
SerenaHotels, Assistant Lodge manager at Mara Serena Safari Lodge, responded to this review

Dear Joanne c, Thank you so much for having had time to post this wonderful review. We are happy to hear that your first impression was good as you were received by our staff at the lobby with a glass of freshly squizzed juice to quench your thirst and a cold face towel to wipe the dust. Mara Serena lodge...

Camberley UK
Reviewed 3 weeks ago via mobile

We were lucky enough to return to Mara Serena it's been extended since our last visit and feels much more spacious although we did not use the gym, spa or swimming pool. The views are stunning and the layout of the rooms means you have the river or planes view both are stunning. The rooms are clean & comfortable with...

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Helpful?
1Thank annettet
SerenaHotels, Assistant Manager at Mara Serena Safari Lodge, responded to this review

Dear Annettet, Mara Serena lodge is perched on the saddle of a hill and indeed it has a stunning location which creates a nice view. Thank you for taking time and posting this great review and we are delighted to note that our staff were friendly and helpful during your stay,in addition that our food was delicious and you stayed...

Reviewed 3 weeks ago

My wife and I spent 3 nights at Mara Serena as part of our honeymoon trip and it was amongst the best holidays we have ever been to. The lodge itself is situated on top of the hill and inside the Mara reserve, so the view from the hotel balcony is nothing short of stunning. The rooms are fantastic too,...

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Helpful?
Thank Abhiram G
SerenaHotels, Assistant Manager at Mara Serena Safari Lodge, responded to this review

Dear Abhiram G, Thank you so much for finding time to post this wonderful review. We are glad to know that your stay was comfortable and that our staff were friendly and helpful,they are always our great asset. There is always variety of delicious food for every guests and you cannot afford to miss our famous hippo pool breakfast with...

Reviewed 4 weeks ago

Mara Serena is located right in the middle of the reserve, which means you have Zébras, Gazelles, and all sort of wilderness right on your doorstep. The airstrip lands 5 minute from the lodge, but since there are only very few flights per day, you are not disturbed by the sound of it. I would recommend to take the first...

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Helpful?
Thank Etienne M
SerenaHotels, Assistant lodge manager at Mara Serena Safari Lodge, responded to this review

Dear Etienne M, Thank you for taking part in posting this wonderful review. We are happy to learn that you enjoyed your stay with us with unending spectacular view of Mara with plenty of wild life within our environment,we are always committed to ensure that we surpass your expectations . We will take corrective measures on the highlighted areas in...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Spa
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Mara Serena Safari Lodge, set on a saddle of a hill, overlooks the 1,800 square km of rolling plains at an altitude of 1625 meters at the Masai Mara Triangle, one of the world's richest wildlife sanctuaries. ... more   less 

Additional Information about Mara Serena Safari Lodge

Address: C14, Keekorok, Masai Mara National Reserve, Kenya
Region: Kenya > Rift Valley Province > Masai Mara National Reserve
Price Range: RM1,139 - RM3,418 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mara Serena Safari Lodge 4*
Number of rooms: 74
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Also Known As:
Mara Serena Safari Hotel Maasai Mara National Reserve
Mara Serena Safari Lodge Kenya/Masai Mara National Reserve
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Questions & Answers

Here's what travellers have asked, with answers from Mara Serena Safari Lodge staff and other travellers.
22 questions
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Questions? Get answers from Mara Serena Safari Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The middle rooms have best view of the game and also more spacious and with connecting doors (for those in need of these arrangement)”
  • View from the hotel ambiance overlooking the game reserve
  • View from the rear of theroom
 of 5 bubbles muthokam, 27 Nov 2016 | Read review
“All rooms are nice, better to take nearer to the main building.”
 of 5 bubbles DPMMumbai, 18 Oct 2016 | Read review
“Rooms with the views of the sweeping Masai Mara plains are the best”
 of 5 bubbles huamengcn, 13 Oct 2016 | Read review
“best rooms low numbers on the left”
 of 5 bubbles Rufous72, 13 Oct 2016 | Read review
“Choose rooms that are near to the reception as they are elevated and provide better views.”
 of 5 bubbles PearlnJade, 13 Oct 2016 | Read review
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