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I have tried staying at this location three times now and never again. I live in China so I’m usually very forgiving because I do understand the culture. The location is great and that is about it. The rooms are dated and need updating but...More
Response from Jason W, Director of Guest Experience at Swissotel Beijing Hong Kong Macau CenterResponded 1 week ago
We would like to thank you for staying with us at Swissotel Beijing and taking the time to share your feedback. Please allow us to sincerely apologize for not meeting your expectations.
We have learnt from your survey that we failed to impress...More
We usually stay @ the Fairmont Beijing, but wasn’t available, so we stayed @ it’s sister hotel, Swissotel Hong Kong Macau Center.
Property is almost 30 years old and could use a make over but found service & food are on par.
From arrival to...More
Family of 4 (two children age 8 both. Have to rent two rooms with connecting doors. the rate was normal with no discount. Breakfast buffet style cost additional 105 Y (abt 17USD) per person per breakfast. The hotel appears old and in need of renovation....More
Response from Jason W, Director of Guest Experience at Swissotel Beijing Hong Kong Macau CenterResponded 2 weeks ago
Thank you for staying with us at Swissotel Beijing and taking the time to share your feedback on the recent stay.
I am very sorry to hear that our product failed to meet your expection during your stay. I have discussed with the...More
The room was too cool at night ...and not clean enough.....only good thing is the location just outside the trains station...and upon check in i got a few baggage and the staff just looking at me never ask to help me..... i fell like this...More
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Response from Jason W, Director of Guest Experience at Swissotel Beijing Hong Kong Macau CenterResponded 8 February 2018
Thank you for participating our guest satisfaction survey as well as taking the time to share your experience here on the recent stay with us at Swissôtel Beijing. I am sorry that your experience did not meet your expectations; please allow me to...More
I visited here with my family and we had one twin room and one double which conveniently could open up to one another if you asked. The staff were more than helpful, and the room service breakfast was very handy for the days when we...More