Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
As the latest urban oasis in Hong Kong, Hyatt Regency Hong Kong, Sha Tin features 430 guestrooms and 132 well-furnished suites specially designed for long stay accommodation. Exciting dining options include Sha tin 18 Chinese restaurant, all-day-dining Cafe, Pool Bar, Tin Tin Bar and Patisserie. Recreational facilities include the luxurious Melo Spa, outdoor heated swimming pool and whirlpool, fitness centre with sauna and steam, tennis court, bike rental and Camp Hyatt for children.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hyatt Regency Hong Kong, Sha Tin is often praised for its attentive and professional service, although there have been occasional hiccups. Guests enjoy the spacious and pristine rooms with impressive views, though soundproofing sometimes falls short.
The hotel's cleanliness and maintenance generally receive high marks, and the amenities, including a gym and pool, contribute to its value. Despite its somewhat remote location, many guests appreciate the tranquility and proximity to public transport, offering a serene escape with easy city access.
Location
Convenient
Atmosphere
Tranquil
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Well-appointed
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Everything was 5-star, as consistent of the Hyatt brand. Room and bathroom were huge by Hong Kong standards and very comfortable. Conveniently located next to CUHK and the University MTR station for easy access downtown which takes around 30 minutes
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 19 Oct 2023
Dear Karen C, Thank you for the great review sharing your experience. It is always a pleasure to hear from our happy guest! We look forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When one is planning a staycation for 9 persons, including 2 teenagers and a child under 5, it’s important to make the right decision to ensure everyone feels comfortable and has a good time.
Whilst there are many lovely hotels in Hong Kong, there are only a handful that really feel like you have been transported away from the hustle and bustle of the city. Debating between the Sheraton Tung Chung, the Auberge and the Hyatt Regency Sha Tin, we decided to go with the Hyatt Regency Sha Tin.
I am not going to say there was no hesitation, taking into account the age of the property (over 10+ years) and negative reviews here on TA, where possibly 9 people would end up disappointed – but we took a leap of faith which I am thrilled to say was the best choice for us.
Whilst the property does need a refresh/refurbishment, considering the rate being paid and the offering for the rate (we took 1x 2-bedroom suite, 2x Club rooms – one of which was subsequently upgraded to a Deluxe club – rates included club access and breakfast), we felt this was fair. The rooms are well appointed, clean, had great views regardless facing Tolo Harbour or the lush green mountains.
The Club itself is by no means comparable to that of the Grand Club Lounge at the Grand Hyatt, but again, for the room rate being paid for is a fair offering. Evening cocktails provided a variety of food and drinks for all, however, for me, it was the homemade butter cookies that completed our days!
The amazing pool, whilst sometimes crowded with staycationers as one would expect given summer holidays now, gave us the feeling of being away from Hong Kong. Pity that with the covid restrictions, F&B couldn’t be served at the poolside, it was still great for us.
Breakfast provided both local and western options, adult and children friendly food. With Po taking care of our area, we had absolutely delightful and attentive service.
Sha Tin 18 is a must go if you are at the hotel. Don’t miss out on the Peking duck which is done in the Beijing style – delicious and we had 2! Pro-tip: don’t stress if you are just 2 people, you can certainly order half a bird! But do ensure you are booking this restaurant before even your stay, it does get really full.
Overall, I am glad we took the leap of faith and stayed here. Thank you to all the teams and wonderful people we met – from Riaan, Po and Benson to Kelvin, Eric and Wilson for making sure our stay was comfortable and fun.
To end this review, this is the message I got from the child in the group “this is the best hotel I have stayed at, I had so much fun, I want to go again.”
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Date of stay: June 2021Trip type: Travelled with family
Room Tip:Â 1. Book Sha Tin 18 Chinese restaurant in advance
2. Try to stay on weekdays
3. Relax and enjoy...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 21 Jul 2021
Dear NeeNee8888, Thanks for the great review sharing your experience. It is our pleasure to receive your kind appreciation of our hotel in general. Your continued support to Hyatt Regency has been extremely encouraging! Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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Lovely Hotel ideal for those looking for a quiet location in HK. I supect this hotel is based here in Sha tin is because the racecource is nearby good location for those visiting the races. For travellers looking for shops and resturants you will need to use the MTR to Sha Tin. All in all a great location for those looking for peace ann quite great service and the staff were very helpful. On the downside it was a little on the expensive side, we enjoyed Happy hour in the bar between 5-8pm.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattRegencyShaTin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 28 Jan 2020
Dear RobertMac2017, Thanks for the great review sharing your experience. It is our pleasure to receive five star reviews from valuable guests like you. Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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Don't go expecting to be treated like a guest and to get help and advice during your stay - regarding the hotel or the surrounding area - figure it all out yourself in advance. If you plan to visit the monastery then note you need to book well in advance, you cannot just show up. Take a lot of hand cream as you will be required to use a lot of hand sanitizing gel (approx. 5 times at breakfast each time you enter the buffet area), plan to wait a while for any drinks you do get to eventually order - service is extremely slow and not attentive. You will need to prompt and ask for absolutely everything and sometimes will get the standard response of 'no' or 'cannot' for reasons including: it is not that persons job, or they just can't be bothered getting you what you want, or initiative is just not being used.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 26 Apr 2021
Dear Becksie2, Thank you for the review. I am sincerely sorry that your stay experience did not meet the high standards we strive to deliver. Rest assured that your comments regarding staff service will be shared with the respective departments for evaluation to improve our operations and services. We hope that your concerns have been adequately addressed and we look forward to welcoming you back in the near future. Best regards, Wilson Lee General Manager
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Comments as titled. The staff here didn’t know how to address guest’s request and avoid excessive contacts. I already requested to charge room using my credit card saved in the booking prior to arrival, staff who responded still asked me to pay at check in. The check in lady weren’t aware of my request and asked for credit card again. Then what’s the use of making rounds of email? They just didn’t listen what you are actually asking for, and just making their work routine standardised with no flexible accommodations and no sense of offering hospitality. Room is dusty with dried water stains, and the room is not well equipped with sufficient bathroom/stay amenities. Understand of the go green importance, but hair brush , body wash kit per head usage, mouthwash, shaving kit are basic necessities! What’s the point of asking guests to call service hotline begging for amenities every time.?! I don’t see any value in staying at club room , given bath tub with no pre-set bath tubs, and no turn down service. Only 1 hr was given to both cocktail and breakfast session, which were too short. You know, i am human beings but not monsters!
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 4 Jul 2021
Dear KK, Thanks for the great review sharing your experience. I am sincerely sorry that your stay experience did not meet the high standards we strive to deliver. Rest assured that your comments regarding room cleanliness and staff service will be shared with the respective departments for evaluation to improve our operations and services. Please be informed that valid credit card required at check-in uses as authorization for incidental charges, which include, but are not limited to food and beverage charges, long distance phone calls and mini bar service. To ensure social distancing, we would like to inform you the cocktail and breakfast sessions have been divided into different time slots. Please accept our sincere apologies for the inconvenience caused. We hope that your concerns have been adequately addressed and we look forward to welcoming you back in the near future. Best regards, Wilson Lee General Manager
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$2200 for a suite (huge room and living room with microwave even), included picnic at their garden, 2 professional looking bikes rental, late checkout, overnight parking and $1100 dining credit!
Staff were helpful from time of reservation, very clean and spacious everywhere, huge suite indeed for 2 people staycation but if u ask me can really sleep 4 🤣 view was not exactly important. Loved their amenities too!
Picnic basket was a bit "meh", but very attentive staff helped. Bikes were a good value for money.
SHATIN 18 is their Chinese restaurant name and famous of their Peking Duck and did not disappoint! $580 for half a duck for 3 ways was a good deal!
I found a good deal at their pastry cafe too, $690 including a bouquet of roses, a cake and a bottle of wine! Loved it!
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Date of stay: May 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattRegencyShaTin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 18 May 2020
Dear CarolLeung852, Thanks for the great review sharing your experience. It is our pleasure to receive five star reviews from valuable guests like you! Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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We picked Hyatt Regency Shatin for our Christmas Eve staycation. We didn’t do Much research on the hotel and we didn’t have high expectations as we knew that swimming pool and gym was closed due to the coronavirus restrictions.
When we arrive to the hotel we were immediately greeted by the concierge staff. They were all very welcoming and they even helped out with the luggage without even having to ask first. We also felt very safe in regards of coronavirus measures, as there is hand sanitiser literally everywhere and several temperature checks. We could also see that the staff was constantly sanitising their hands what gave us a lot of peace of mind.
Katrina Li checked us in and she was one of the most welcoming staff I have ever met in any hotel. You could tell that she really enjoyed her job and she was really willing to help. She smiled at us and apologised for the waiting time, upgraded our room, which we really appreciated And made us feel instantly welcomed and happy to be there. I really wish there were more staff like her. Thanks for making our Christmas Eve special, Katrina! :)
The room was very big for Hong Kong standards, very clean, and front desk staff and concierge were both willing to help us whenever needed.
We enjoyed our stay very much and we will definitely visit again!
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 26 Apr 2021
Dear AndreaO2196, Thanks for the great review sharing your experience. It is our pleasure to receive five star reviews from valuable guests like you! Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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Stayed in the hotel for a one day staycation and it was unforgettable!
I was celebrating my anniversary with my partner and the hotel was kindly enough to give me a room upgrade to the Harbour View room and a bottle of red wine. Such a really nice gesture!
The room was very cozy and spacious. Spacious is unheard of for typical HK hotels, but this one has a very generous space indeed. The layout is just comfortable.
The bay window was my favourite spot to lounge and relax gazing over the peaceful view of the harbour. I very much enjoyed soaking in the bathtub having my bubblebath.
The check in staff was kind enough to inform me to go for an early breakfast at 730 as the crowd would start coming in around 9. It was spot on. I had a peaceful breakfast with not much of a crowd. I was only given one hour to have my breakfast. The service staff was so attentive that no empty plates would linger on the table more than 30 seconds, somehow I felt like I am being rush off to finish my meal. That's the only setback.
The staff gave good direction when I told them I wanted to take a walk by the harbour. It was a nice long walk despite the on and off downpour.
It's unfortunate that the pool was still closed, but the gym was accessible.
Overall, I had a very good stay. Will definitely come back again!
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Date of stay: September 2020
Rooms
Service
Sleep Quality
Room Tip:Â Harbour View room + High Floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 26 Apr 2021
Dear notyourcupoftea, Thanks for the great review sharing your experience. It is our pleasure to receive five star reviews from valuable guests like you! Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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We had a very good staycation at the Hyatt Regency in Sha Tin who offered cheap rates that definitely worth it. Upon our arrival, we enjoyed very nice cocktails at the Tin Tin Bar, where the team was helpful and friendly, and we then had dinner at Sha Tin 18 to try their signature Peking Duck and Barbecued Pork that were both tasty. On the next day, we spent the full day at the swimming pool where you have plenty of sunbeds to relax and enjoy the sun. The pool area is very large and doesn't feel crowed which is great. Food from Le Cafe is also good and they have taken good sanitary measures for the Buffet service. It was definitely a relaxing stay and I was impressed by the staff kindness. Overall, it is a nice business hotel with comfortable and cleaned room. Don't expect to be astonished but it is a great value for money deal for staycations.
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Date of stay: June 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 15 Jul 2020
Dear alexadart, Thanks for the great review sharing your experience. Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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Some hotels just care about their services and Hyatt Regency Shatin is one of them.
This is our 3rd staycation of the month. After our trash experience with JW Marriott, we did not have high hope on this hotel. However, the team just slowly builds up our confidence by every details they attended to.
We checked in at around 12:00pm. The lobby was not very busy, but there were two very demanding groups in front of us trying to squeeze out some free goodies. Since we had booked a club-accessing room, so we were arranged to check in at the lounge instead. Lounge was facing the tolo harbour - not the most impressive harbour but the calm water brings extra harmony to the environment.
Room was ready shortly after our check in, it was a mountain facing room. The amenity of the room was okay. The bed was a little too soft and the pillows were not excellent. The room and bath are only separated by a glass panel, which will be a great idea if you are getting a habour view room.
The pool policy needs a bit improvement though. We were asked to queue up 30 minutes before the pool opening time in person to get an admission ticket to the pool. I understand that the government has tightened the regulations, but it seems a bit troublesome that I have to wait in person. A better arrangement will be through advanced booking and the hotel can confirm pool attendance 30 mins before.
Lounge was great and staff were very attentive. Every time we tried to prepare a pot of tea, there will always be someone stepping in to help. One point is taken away from the lounge because they don't serve afternoon tea. We enjoyed the whole 2 hour free flow of wine from 6 - 8 pm with a good selection of cold cuts.
After a good night sleep, we woke up to the breakfast at the lounge again. Similar selections of cold cuts as cocktail hours; but they only offered two options for hot food, with very limited tailored options. I would recommend having the breakfast at the lounge since the cafe breakfast offers very similar options, but a lot more crowded.
For a staycation, the location is great. It is away from central Hong Kong, and offers convenient connection to the nature. For business and leisure purpose, I think there can be better choices at the Hong Kong island side.
The whole experience was very nice. It is for sure a good staycation option if you want to experience something different than the regular busy Hong Kong.
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Date of stay: October 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hyatt Shatin, General Manager at Hyatt Regency Hong Kong, Sha Tin
Responded 26 Apr 2021
Dear Kollsman C, Thanks for the great review sharing your experience. Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager
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Dear Passport23216604445,
Since your stay was booked via Expedia, kindly contact them directly regarding the cancellation policy and related terms & conditions of room booking on their platform.
Best regards,
Hyatt Regency Hong Kong, Sha Tin
Dear Passport23216604445,
Since your stay was booked via Expedia, kindly contact them directly regarding the cancellation policy and related terms & conditions of room booking on their platform.
Best regards,
Hyatt Regency Hong Kong, Sha Tin
Dear beabeabun,
We can provide bottle sterilizer to guest on request. Please contact Front Desk and advise your booking number so that we could prepare accordingly. Thanks!
Best regards,
Hyatt Regency Hong Kong, Sha Tin
There are more places to choose from in the Hong Kong area.
PRICE RANGE
RMÂ 518 - RMÂ 720 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
香港沙田凯悦, 香港凯悦酒店沙田, 沙田凯悦酒店, 沙田凯悦, hyatt regency hong kong sha tin hotel hong kong, hong kong hyatt regency
LOCATION
ChinaHong KongSha Tin / New Territories
NUMBER OF ROOMS
562
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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What are some restaurants close to Hyatt Regency Hong Kong, Sha Tin?
Conveniently located restaurants include Sha Tin 18 - Hyatt Regency Hong Kong, Sha Tin, Tin Tin Bar - Hyatt Regency Hong Kong Sha Tin, and Cafe - Hyatt Regency Hong Kong, Sha Tin.
