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Citadines Mercer Hong Kong

TripAdvisorUS$139*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$161*
US$139*
US$156*
US$156*
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Citadines Mercer Hong Kong
Citadines Mercer Hong Kong
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509 Reviews from our TripAdvisor Community

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Showing 458: English reviews
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Bristol, United Kingdom
Reviewed 2 weeks ago via mobile

We thought that we were reserving rooms with a kitchenette from the web site as an executive studio but when we arrived it was just a room. However, the staff were great they put an electric hob and cooking utensils in our room to use. The concierge Mark is extremely helpful and friendly. The breakfast is good early but becomes...

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Helpful?
1Thank 888DMPM
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for your feedback which will be shared with the team. We are glad to hear compliments of our staff members at Citadines Mercer. Your kind words will be shared with the whole team. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for making us one of your...

WORTHING
Reviewed 4 weeks ago via mobile

Citadines Mercer is hidden away in Jervois Street, Sheung Wan, walking distance to the Macau Ferry Terminal. This is essentially a serviced apartment so there is more cupboard space than usual, and extras like an iron and ironing board. Rooms include DVD players, a stocked free mini bar (no wine or spirits - beer and soft drink), a handy phone...

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Helpful?
1Thank DIANNE L
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

Nagano Prefecture, Japan
Reviewed 4 weeks ago

It was our first time at the Citadines Mercer Hong Kong. We decided to try it on the occasion of taking our 5-year-old to Disney land. We reserved a one bedroom and it was clean & comfortable. The staff are very friendly and helpful. Location great. We will defintively come back!

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Helpful?
Thank dongjun97
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

Brisbane, Australia
Reviewed 20 March 2017

We recently stayed at this hotel for 5 nights on a pleasure trip. Great location only 3 mins walk to Sheung Wan MTR. Room size was larger than normal by Hong Kong standards. Room was very clean and breakfast enjoyable, although a little basic. The amazing bonus was the 3G smart phone which was able to be hotspotted throughout all...

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Helpful?
1Thank kld111
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for taking the time to write this review. We are glad to hear compliments of Guest Service Officer Mr Mark Sum at Citadines Mercer Hong Kong. Your kind words were shared with all the team members. Receiving such feedback from guests like yourself inspire us to continually improve our service delivery. Once again, thank you for making us...

Macclesfield, United Kingdom
Reviewed 18 March 2017 via mobile

As previous reviews stated - the hotel is tucked away, so much so that our taxi driver had to stop and ask directions to Jervoix street. We loved the locations ad there are plenty of local restaurants on the doorstep as well as western food outlets. Public transport is easy and within a few mins walk. Our room was clean,...

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Helpful?
Thank sjb1953
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for sharing your feedback about your stay experience with us. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.

Reviewed 18 March 2017 via mobile

Breakfast, served In the hotel's first floor, was full of opportunities to eat healthy plant-based food. There were much standard European buffet options but the Chinese type "dim sum " was yummy, yummy yummy!

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Helpful?
Thank hr h
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

Sydney, Australia
Reviewed 16 March 2017 via mobile

Four couples booked for a weekend. My wife & I were given a room with small kitchen & sitting area. Plenty of space and quiet. Other couples had rooms without and complained that the rooms felt small - normal for HK? We didn't use the hotel's amenities apart from breakfast which was satisfactory. DimSum restaurant a couple of blocks away...

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Helpful?
Thank mrwombat
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

It is a great pleasure having you stay at Citadines Mercer. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We will...

Sydney, Australia
Reviewed 13 March 2017

Staying at the Mercer gives you more than just a room. It gives you a comfortable and convenient base to work and play. More space than other Hotels in HK and located in the happening and gritty Sheung Wan district, You will be surrounded with both traditional and modern experiences for food, shopping and entertainment. We will be back for...

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Helpful?
Thank huge m
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again soon.

Vilnius, Lithuania
Reviewed 10 March 2017

Wonderful place with perfect stuff for staying in Hong Kong. Lot of places you can reach by feat. Very nice apartments, good coffee in room, very comfortable bed, good breakfast. I like this place :) and recommend.

Review collected in partnership with this hotel
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Helpful?
Thank Egle V
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

Ontario, Canada
Reviewed 4 March 2017

We stayed at the Citadines hotel for 2 nights on a recent visit to Hong Kong. It is a small boutique hotel located in an older part of the city, but it is a short walk to the Sheung Wan Metro station. The staff at the hotel were lovely and very helpful. We made great use of the courtesy smart...

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Helpful?
Thank Kathy504
Louis T, General Manager at Citadines Mercer Hong Kong, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.

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07/05/2017 08/05/2017
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Staying in Sheung Wan

Neighbourhood Profile
Sheung Wan
Unlike most of Hong Kong’s other popular districts, Sheung Wan welcomes wanderers with an easy-going, relaxed atmosphere. Art galleries are plentiful and boutique cafés are tucked away in every side street in the sub district known as “PoHo.” Browse through the vintage clothing and handmade leather goods stores – it’s no surprise fashionistas flock to this area. History enthusiasts will be rewarded with sites of beautiful architecture, reflecting Sheung Wan’s past as one of the earliest settlements by British forces. As night falls, the entertainment scene reveals itself to be just as laid back with its private kitchens, speakeasies and underground bars dotted throughout the area. When in Sheung Wan, everyday feels like the weekend.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Pool
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Citadines Mercer delivers contemporary luxury and comfort with large spacious rooms in the fashionable up and coming Sheung Wan area. The new boutique hotel is only 1 minute from Sheung Wan MTR station, and within easy walking distance of Central’s prime business, shopping and dining locations. ... more   less 

Additional Information about Citadines Mercer Hong Kong

Address: No.29 Jervois Street, Sheung Wan, Hong Kong, China
Region: China > Hong Kong > Sheung Wan
Price Range: RM651 - RM1,272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines Mercer Hong Kong 4*
Number of rooms: 55
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Hotwire, Expedia, Cheap Tickets, Ctrip TA, Cancelon, TripOnline SA, Priceline, getaroom.com, HotelQuickly and Evoline ltd so you can book your Citadines Mercer Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong
Hotel Style:
#49 Business Hotel in Hong Kong
#56 Romantic Hotel in Hong Kong
#82 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Citadines Mercer Hong Kong staff and other travellers.
14 questions
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Tokyo, Japan

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Questions? Get answers from Citadines Mercer Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the better”
hugem_13, 13 Mar 2017 | Read review
“Room comes with HANDY mobile device where you can easily unplug it from the charging station and bring it out whilst you sight see. It comes with free local calls and even international calls to certain countries and data to surf for travel recommendations. Really great for travellers !”
sapphire77, 11 Jan 2017 | Read review
“Good Location, Good Service”
rrs425, 5 Dec 2016 | Read review
“Kitchenette was not fully equipped. There was a microwave oven and some crockery and cutlery but not enough for 2 settings. A big doona was a bit too much for the weather. Air conditioner had to be turned on all the time and it's too noisy.”
suem4321HK, 30 Nov 2016 | Read review
“High floor, Bed was GREAT !”
beorganic1, 20 Nov 2016 | Read review
5 of 5
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US$139* /night
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Prices are for 1 room, 2 adults
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