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Hotel Jen Hong Kong

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#65 of 713 Hotels in Hong Kong
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Hong Kong
Hotel Jen Hong Kong
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1,612 Reviews from our TripAdvisor Community

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Showing 1,341: English reviews
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Reviewed 2 days ago NEWvia mobile

Very handily located almost next to HKU station. A point to remember - take exit B2 from the underground station, as we ended up having to walk down many flights of stairs with luggage. Hotel staff are very friendly and helpful. Rooms are modern, clean & tidy. We had a harbour view room - which, If I'm being picky, wasn't...

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Helpful?
1Thank danbarnes56
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear danbarnes56, Thank you for your compliments and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. Best regards, Shirley Sam General Manager

Reviewed 3 days ago NEW

We were here on an business/leisure trip. This trip happened to be during out 6th month wedding anniversary. The hotel was very helpful when I mentioned this to be them and helped in arranging a surprise for my husband with a cake and bottle of wine. The housekeeping was very efficient, they would come over no matter what time of...

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Helpful?
Thank Komal_R_Lakhani
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Komal_R_Lakhani, Thank you for your comments regarding your recent stay at Hotel Jen Hong Kong. We have taken note with concern of your comments regarding the air conditioning problem and the service of restaurant team members, and are working closely with the relevant team members to improve our standard. We also apologize for any inconvenience caused due to the...

Reading
Reviewed 5 days ago NEW

Stayed here with our young children. Room was perfect - excellent city view, lovely big windows, unbelievably comfortable bed and good bathroom. Breakfast was excellent, laundry service was good and staff were very helpful and always responded quickly and effectively to any requests. We liked the location as it wasn't too hectic and easy to get to MTR. Would stay...

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Helpful?
Thank thechristo
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear thechristo, Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! Best regards, Shirley Sam General Manager

Asia
Reviewed 5 days ago NEWvia mobile

This was our first time staying at Jen, and we will definitely be back. The hotel is in a convenient location (HKU MTR B2 exit just steps away) and is quieter than most locations that we have stayed at. Many eateries and bakeries nearby. The room was spacious, comfortable and well-equipped. The four complimentary bottles of water was a generous...

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Helpful?
Thank 8snowflake8
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear 8snowflake8, We are absolutely delighted to hear about your wonderful experience. Your kind words are the greatest motivation to us all. We appreciate your kind compliments about our location, room and amenities. It will be our pleasure to offer you another delightful stay on your next visit. Best regards, Shirley Sam General Manager

Singapore
Reviewed 6 days ago NEW

Location: a few steps from MTR HKU. It is also directly linked to Hong Kong University through the MRT station and underpass. The shopping around this area is not great. Taxi from airport to hotel took 25 minutes with light traffic. Quiet: even though the hotel is located at a busy junction and along a busy road, the bedroom has...

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Helpful?
Thank mrsflorencegoh
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear mrsflorencegoh, Thank you for your comments regarding your recent stay at Hotel Jen Hong Kong, and we are working closely with the relevant team members to improve our standard. We also appreciated your kind compliments about the service of the restaurant and Concierge team members, and look forward to the opportunity of welcoming you back soon. Best regards, Shirley...

Berlin, Germany
Reviewed 1 week ago

Hotel is the perfect place to stay in Kong Kong. Clean, good located and friendly staff. A special thanks to Guchi from the reception. Her (spicy) food place and other recommendations made our Hong Kong travel experience just very special.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Lutz S
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Lutz S, Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! Best regards, Shirley Sam General Manager

London, United Kingdom
Reviewed 1 week ago

One night stay in the Jen, a last minute booking. Located right next to the MTR station, location is easy to get to and from, and so fast into Central. Check in easy and smooth. Room, nice enough. Its not a huge room, and the basin being in the hall, trendy, but still odd to me, but there is the...

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Helpful?
1Thank R123london
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear R123london, Thank you very much for staying with us and for sharing your feedback. We are happy to read that you generally enjoyed the stay. We have taken note on your comment and are working closely with the relevant team members to improve our standard. We hope to welcome you again in the near future! Best regards, Shirley Sam...

Calgary, Canada
Reviewed 1 week ago

was there for 2 nights last week good location, close to a subway station not very impressed with breakfast but decent re swimming pool, it is not heated... so useless... water was freezing cold they provide free shuttle to the subway station where you can take a train to the airport hotel car is expensive, paid more than my night...

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Helpful?
Thank SandalsY
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear SandalsY, Thank you for sharing your comments, which are much appreciated for our continuous improvements. We hope to have the opportunity to welcome you back in the future and to offer you a most pleasant stay. Best regards, Shirley Sam General Manager

Reviewed 1 week ago via mobile

Although this hotel is located away from the shopping and tourist area, there are ample convenient shops as well as local eating place nearby. The exit of the MTR (HKU Station) is right beside the hotel entrance, which is very convenient to travel to central by train. Hotel room deco is comfortable and wifi is free. A reasonable buffet spread...

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Helpful?
Thank Derrick L
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Derrick L, Thank you for your compliments on our central location. We are glad that you took advantage of it to explore this vibrant city! We also appreciate your kind words on our breakfast buffet and guest room amenities. Thank you again and we look forward to welcoming you back soon. Best regards, Shirley Sam General Manager

Essex, United Kingdom
Reviewed 1 week ago

We were allocated The Hotel Jen as part of our trip on a cruise trip to Australia and Asia. On arrival, we were surprised to have been allocated such a bright modern hotel in a very convenient location, very close to the Hong Kong University MTR Station. That was a huge help in getting around and overall we were very...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Pam B
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Pam B, Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! Best regards, Shirley Sam General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Hotel Jen Hong Kong, offers 283 elegant rooms and suites. From the economical to opulent, each room is characterised by clean lines and functional creativity. These accommodations are enhanced by wireless Internet connections, LCD televisions and sweeping views of Victoria Harbour, Hong Kong city and distant mountains. 3 Rooms caters to disabled guests, and 84 rooms have connecting doors. ... more   less 

Additional Information about Hotel Jen Hong Kong

Address: 508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
Region: China > Hong Kong > Sai Wan
Price Range: RM494 - RM993 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Hong Kong 4*
Number of rooms: 283
Reservation Options:
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Also Known As:
Jen Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Style:
#44 Business Hotel in Hong Kong
#48 Family Hotel in Hong Kong
#55 Romantic Hotel in Hong Kong
#59 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Hong Kong staff and other travellers.
18 questions
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Questions? Get answers from Hotel Jen Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The harbour view rooms are nice as you do get a great view, I was on the 24th floor”
 of 5 bubbles R123london, 22 Mar 2017 | Read review
“High floor”
 of 5 bubbles evelynd416, 16 Mar 2017 | Read review
“Harbour view rooms offer breathtaking panoramas both day and night”
 of 5 bubbles suitdude30, 9 Mar 2017 | Read review
“Higher floors will have partial ocean view”
 of 5 bubbles EnidW_13, 2 Mar 2017 | Read review
“Harbour view room is bigger and less noisy”
 of 5 bubbles Snoopy018, 2 Mar 2017 | Read review
5 of 5