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Island Shangri-La Hong Kong

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#12 of 712 Hotels in Hong Kong
Certificate of Excellence
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Island Shangri-La Hong Kong
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1,904 Reviews from our TripAdvisor Community

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Showing 1,471: English reviews
St. Albert, Canada
Reviewed 20 October 2014 via mobile

Stayed on a business trip and was extremely impressed. The rooms are spacious and very clean the view from the room was amazing. The staff are extremely helpful and friendly. The breakfast buffet was amazing so much choice. We also had an event in the stunning atrium rooms and library. The service was brilliant.

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Helpful?
Thank Cato1111
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Cato1111, Thank you for sharing your experience at our hotel. We are pleased to know that you had a delightful stay. We greatly appreciate your kind compliments about our room, function rooms and buffet breakfast. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best regards,...

Kuala Lumpur, Malaysia
Reviewed 19 October 2014

The Island ShangriLa together with the Peninsula and the Kowloon ShangriLa are among the finest hotels in the world. The Island Shangrila remains the flagship of the group and the service and food at this hotel is outstanding. The views of the harbour from the Horizon Club and Petrus restaurant is breathtaking.

Review collected in partnership with shangri-la.com
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Helpful?
Thank AsianFiend
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear AsianFiend, Thank you for considering us as one of the finest hotels in the world. We greatly appreciate your feedback on our room and restaurant. We look forward to welcoming you back to our hotel soon. Best regards, Franz Donhauser General Manager

London, England
Reviewed 18 October 2014

I normally stay at the Conrad, but it was full on this trip. The Island Shangri La is next door to the Conrad, so i thought I would give it a try. From a positive perspective the bedroom was a good size and staff seemed friendly and keen to please. However, the big problem I had with the room was...

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Helpful?
1Thank OnceaCabby
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear OnceaCabby, Thank you for taking your valuable time to post your review on Tripadvisor. Kindly accept our sincere apologies for the disappointing experience you had during your recent stay. We have taken note of your feedback about the air conditioning in the room, as well as the evening buffet at cafe TOO. We have relayed them to the Department...

Hong Kong
Reviewed 18 October 2014

The Shangri-La has been our favourite chain and the island Shangri-La is no different. Competing with three other establishment within a 5 minute walk of each other and having stayed in all four, we think ISL competes with Upper House as the top hotel in the area. Rooms are well appointed and service close to flawless. The only downside is...

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Helpful?
Thank glnomad
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear glnomad, Thank you for considering us as one of the top hotels in Admiralty. We have taken note of your comments and we apologise for any inconvenience you have experienced during your last stay. We look forward to welcoming you back to our hotel soon. Best regards, Franz Donhauser General Manager

Surrey, United Kingdom
Reviewed 17 October 2014

Ever had five star billing but three star service? Well, not in the Island Shangri-La in Hong Kong. I've just finished a too short two nights here and would recommend it as a hotel that meets expectations. Ideal for business.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Simon E
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Simon E, Thank you for sharing your experience at our hotel. We are delighted to know to know that we have met your expectations and that you had a pleasant stay. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best regards, Franz Donhauser General Manager

Bangkok, Thailand
Reviewed 17 October 2014

We have stayed at the J W Marriott many times and decided we must one of the other hotels at pacific place this time. The service experience at the Shangarila was flawless which I find very valuable in Hong Kong, especially on work. Simple requests like extra towels were understood and delivered as urgent orders. The rooms are good sized,...

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Helpful?
Thank Kovit S
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Kovit S, Thank you for sharing your experience at our hotel. We are pleased to know that you had a delightful stay. I trust that our concierge and front office team will be glad to see your compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel...

Manila, Philippines
Reviewed 16 October 2014

Easy location for the lazy shopper because its in Pacific Place and sits on top a train station. Because of this if you play it right you'll never have to leave air conditioning, sometimes a concern in HK. The hotel is quiet, unobtrusive and elegant.

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Thank TingCO
Los Angeles, California
Reviewed 13 October 2014

When you enter the hotel you get stunned from the beautiful lobby. The Staff is great and very professional, as the service. The hotel offers a driver to the airport, really worth: traveling alone, the very professional driver helps to bring the luggages to the check-in and he waits. Good experience.

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1Thank EnBr
essex
Reviewed 12 October 2014

Not the first time we've stayed here but the first time we've had Horizon Club facilities. This hotel must be as close as it gets to perfection; we say that after 35 years travelling worldwide. Island Shangri La is everything you could want from a top hotel and they genuinely care about their guests and go out of their way...

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Helpful?
1Thank eertpit
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear eertpit, Thank you for your kind compliments about the hotel and for regarding us as one of the top and outstanding hotel worldwide. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best regards, Franz Donhauser General Manager

Manila, Philippines
Reviewed 12 October 2014

I can begin and end this review with: Harbour View And i could have ended it there, if not for the hotel's other outstanding qualities: 1. Good Customer Service - everytime we leave our hotel, we always come back to beds nicely made up, and everything being spick and span. The staff is also very attentive, and on our second...

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Helpful?
1Thank estvanguardia
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear estvanguardia, Thank you for sharing your experience at our hotel. We are delighted to know that you had an enjoyable stay and thank you for your kind comments about our buffet breakfast, room and location. I trust that our guest relations manager Bernadette will be glad to see your compliments. It is indeed our pleasure to take care of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. ... more   less 

Additional Information about Island Shangri-La Hong Kong

Address: Supreme Court Road, Hong Kong, China
Region: China > Hong Kong
Price Range: RM1,711 - RM3,303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Shangri-La Hotels and Resorts, Cheap Tickets, Ctrip TA, Travelocity, Agoda and Jetsetter so you can book your Island Shangri-La Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong
Hotel Style:
#6 Family Hotel in Hong Kong
#7 Romantic Hotel in Hong Kong
#8 Spa Hotel in Hong Kong
#11 Business Hotel in Hong Kong
#12 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Island Shangri-La Hong Kong staff and other travellers.
7 questions
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Questions? Get answers from Island Shangri-La Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For the Club, Peak View rooms also offer good views.”
 of 5 bubbles jcbdigger, 14 Feb 2017 | Read review
“Overlooking the harbour on higher floor”
 of 5 bubbles MiriamWood, 7 Feb 2017 | Read review
“high floor”
 of 5 bubbles jeankim2005, 3 Feb 2017 | Read review
“Large room with great location”
 of 5 bubbles eenanz, 17 Jan 2017 | Read review
“Definitely upgrade to the Horizon Club.”
  • Deluxe Harbour View
  • Photo includes our daily fruit and welcome tea.
  • Evening view from the Deluxe Harbour View room
 of 5 bubbles moni_belle, 12 Jan 2017 | Read review
5 of 5