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Royal Park Hotel

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Traveller (692)
Room & Suite (581)
Dining (114)
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Overview
  • Excellent48%
  • Very good43%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“new town plaza”(115 reviews)
“sha tin”(109 reviews)
“shopping mall”(101 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,302)
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936 results
Traveller rating
431
417
73
10
5
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LanguageEnglish
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431
417
73
10
5
Show reviews that mention
All reviewsnew town plazasha tinshopping mallshatin mtr stationsnoopy worldnew territoriesriver viewhuge malldirect bussteam roomdepartment storeexecutive floorfree shuttlerooms are largeconvenient locationchinese restaurantfamily room
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1 - 5 of 936 reviews
Reviewed 1 week ago via mobile

The hotel is centrally located,easy to reach train stations and public transit. Since the swimming pool was under annual maintenance . So unfortunately we couldn’t enjoy the beautiful pool facilities(they looked amazing). The front desk staff was very friendly and professional. Staff services was so...More

Thank bilibalabiliba
Response from royal p, Manager at Royal Park HotelResponded 1 week ago

Dear bilibalabiliba Thank you very much for your compliments. We are so glad to hear you have had a wonderful time with us. We are proud of our team who has provide with our guests with impressive service. Our annual maintenance for swimming pool is...More

Reviewed 1 week ago via mobile

I love this hotel with good service and good environment. The restaurant's quality is quite good, foods are delicious with many choices. Also, the location of this hotel is good, bus station and mtr station are near by.More

Thank Hana S
Response from royal p, Manager at Royal Park HotelResponded 1 week ago

Dear Hana S Thank you very much for your review. We are very encouraging to hear your compliment towards our nice food and service. We shall keep up our works to ensure great hospitality experience to our guests. Look forward to welcoming back in near...More

Reviewed 2 weeks ago via mobile

A good start for someone’s stay is welcoming environment and it’s very important for check in receptions to be personable to make that happen. Sadly, received robotic responses, forced smile and inflexible reception when we arrived. We requested a non-smoking room and the reception still...More

1  Thank Balingus
Response from royal p, Manager at Royal Park HotelResponded 1 week ago

Dear Balingus Thank you very much for your review. We are very sorry to hear your unpleasant experience and I agree with you that friendly and warm welcome is very important, especially for hospitality industry. We will enhance training for all our staff so as...More

Reviewed 2 weeks ago via mobile

Excellent hotel. Who would’ve thought there are still hotels who have smoking rooms. This one does. They’ve a pretty relaxed early check in service. Spacious and clean rooms. Typical Asian hospitalityMore

Thank Pim U
Response from royal p, Manager at Royal Park HotelResponded 2 weeks ago

Dear Pim U Thank you so much for your compliment. We are glad to hear that our service and facilities provide you with a comfortable staying experience. We look forward to welcoming you back in near future. Ally Tsang Executive Assistant Manager – S&M Royal...More

Reviewed 2 weeks ago via mobile

The hotel is located in Shatin, which is farrrrrrrr from Hong Kong island / the Center of the town! Not the most convenient location, but the hotel is decent. Service was good, the hotel room has all the basic necessities, looks hygienic and clean. But...More

Thank kellstravs
Response from royal p, Manager at Royal Park HotelResponded 2 weeks ago

Dear kellstravs Thank you very much for your review on our service and facilities. Yes, it takes around 35 minutes from Shatin to Central but we are delighted to share that our hotel is direct access to Sha Tin MTR station that provides convenience to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$104 - US$206 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Family Hotel in Hong Kong
#47 Luxury Hotel in Hong Kong
#53 Business Hotel in Hong Kong
#53 Romantic Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$104 - US$206 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#33 Family Hotel in Hong Kong
#47 Luxury Hotel in Hong Kong
#53 Business Hotel in Hong Kong
#53 Romantic Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (692)
Room & Suite (581)
Dining (114)
Pool & Beach (50)
Amenities (67)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
George O
17 January 2018|
AnswerShow all 2 answers
Response from HKRPH | Property representative |
Dear Mr George, Thank you for your enquiry. We will check with Supervisor of Health Club and reply to you soon. Thank you for your understanding. Best regards, Susan Leung Reservations Department
0
Votes
PrincessStrawberry
14 January 2018|
Answer
Response from 52Boulder | Reviewed this property |
Depend on what kind of reservation you have? Sometime required your cc to hold the room. You can ask the hotel when you book the room.
1
Vote
MaMaLeong
5 January 2018|
AnswerShow all 2 answers
Response from MaartenvdD | Reviewed this property |
Hi, we are usually contacting Nikki Wong, Sales Officer at RPH. Email address is: nikkiwong and then the regular extension of RPH (cannot type email address on Tripadvisor answers) Success and have a great stay!
1
Vote
Room Tips
"Become a Royal Fan member via the hotel website for a reduced room price and benefits like a later check out..."
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"We were a family of 2 kids and 2 adults. The Grand room with 2 queen size beds was perfect."
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"Ask for a river viwe room. It is a nice view to the river, the hills and the lights of Shatin"
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"Book the family room with two big bed if you have children and family with you!"
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