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Sheraton Hong Kong Hotel & Towers

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#88 of 713 Hotels in Hong Kong
Certificate of Excellence
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Sheraton Hong Kong Hotel & Towers
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3,050 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Hong Kong Hotel & Towers
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Showing 2,216: English reviews
Smithers, Canada
Reviewed 4 March 2014

We spent 2 days at the Hong Kong Sheraton on Nathan Street. The Hotel had us met at the airport, and whisked us into town. Convenient location, close to Transit and the Star Ferry Terminals. First Class greeting, luggage transfer, and check in. Friendly service all around, spacious and well equipped rooms. Most comfortable beds. Breakfasts second to NONE. Super...

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Helpful?
Thank Peter P
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Peter P, Thank you for staying with us and taking time to write us this wonderful review. Your satisfaction means a lot to us and we’re pleased to know that you and your companion were well taken care of during the stay. We look forward to welcoming you again soon to bring you another memorable stay in Hong Kong....

Navi Mumbai, India
Reviewed 3 March 2014

I had stayed in this hotel for two day business meeting/ conference. The location is just opposite the bay with beautiful views of the waterfront. The hotel is located at very convenient and prominent location, well connected to ferry pier, MTR via subway and museum and art centre. The lobby is beautiful, with dedicated lanes for check in for SPG...

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Helpful?
Thank Saket G
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Saket G, Thank you very much for your encouraging feedback regarding your recent stay. It is always our pleasure to be of your service and we look forward to welcoming you again soon. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers

San Francisco, CA
Reviewed 3 March 2014

Wow- THE best view I've ever had from a hotel room. Ever. Splurge extra for the view room- it's worth it to wake up to the amazing, goes-on-forever skyline of Hong Kong. Short walk to the ferry across the water, and at the foot of a major thoroughfare on the Kowloon side. So, location is good. Debated Kowloon vs HKI...

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Helpful?
Thank Jim M
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear jpm, Thank you very much for your warm compliments. It is always an honor for us to be of your service and we look forward to welcoming you again soon. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers

Saint Joseph, Michigan
Reviewed 1 March 2014

Stayed here on business trip for two nights. First night had view of Victoria Harbor and second was view of shopping district. Hotel has good breakfast buffet. Gym is small but sufficient. Nice rooftop pool but it was closed to the time. Only complaint would be that the front desk staff was very distracted and check in process was above...

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Helpful?
Thank stilts16
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear stilts16, Thank you for sharing your feedback with us and we regret that some aspects of your stay was unsatisfactory. Please rest assured that your comment will definitely be taken into consideration for improvement; we will also reinforce staff training to ensure guests experience will not be compromised. We sincerely look forward to your next visit. With warmest regards,...

Coppull, England
Reviewed 27 February 2014

Booked in a friends recommendation but it smelt like an animal had died in the room so shipped out to the Sheraton. It did everything we wanted without any real wow factor. Good rooms, good location, Really clean and a little dull. Definitely stay again.

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Helpful?
Thank Tony_Breest
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Tony_Breest, It's our honour to be able to provide excellent and satisfying services to you during your stay. As a commitment to improve the Hotel's facilities, we are pleased to share with you that we have completed the first phase of refurbishment project with up to half of our guestrooms in freshly new looks, while the rest of the...

Southern Thailand.
Reviewed 27 February 2014

We booked this hotel through the Spg programme. We'd stayed before, so we knew it was good and decided treat ourselves to a Deluxe room in the Towers as part of our almost final treat of the holiday. My comments this time around are therefore mainly based upon that 'Towers' experience, rather than the standard hotel rooms (which incidentally were...

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Helpful?
Thank TheVeryLastResort
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear TheVeryLastResort, Thank you for your support. We regret that some aspects of our bathroom design did not meet your expectations, please rest assured that your comments will definitely be taken into consideration for our future renovation. We look forward to bringing you another wonderful experience very soon. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel &...

Staffordshire England
Reviewed 26 February 2014

Hotel is in a prime spot. 10 minutes to the star ferry terminal for HK Island, at the top of Nathan Road for shops etc and a near perfect view back to the Island. My room didn't have the Island view but a visit to the SkyBar satisfied that need. Room was OK - not big, but real estate's a...

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Helpful?
Thank SeabridgeSojourner
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear SeabridgeSojourner, Thank you for staying with us and taking time to write us this wonderful review. Your satisfaction means a lot to us and we are pleased to know that you were well taken care of during the stay. As a commitment to improve the Hotel's facilities, we are pleased to share with you that we have completed the...

Denver, CO
Reviewed 25 February 2014

We had a great stay at the Sheraton in HK. I am a Platinum Guest and we stayed in the Business Tower which we enjoyed greatly. The service level in Asia is just overall higher than the West and that proved true at the Sheraton as well. It was hard to believe the hotel is over 40 years old. They've...

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Helpful?
Thank jsnyder262
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear jsnyder262, Thank you very much for your warm compliments regarding your recent stay and we are delighted to hear that our accommodation and hospitality had left you with a lasting impression. It is always an honor for us to be of your service and we look forward to welcoming you again soon. With warmest regards, Charles Woo Managing Director...

Carmel, Indiana
Reviewed 22 February 2014

I travel a lot, in business but love to travel for vacation as well. Generally I've had great experience with Sheraton during my business trips. This location is excellent for proximity to train station if you'll head over to Shenzen or Guangzhou. However is about 45 min from airport, if you are here overnite there are closer places. The room...

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Helpful?
Thank UpscaledIsGreat
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear UpscaledIsGreat, Thank you for writing us the review. It is to my regret for the disappointment you have encountered and please rest assured that your feedback will be extended to the concerned departments for improvement. On your next visit, feel free to visit our Link@Sheraton on the 2/F where we provide computers with free 24/7 Wi-Fi connectivity; and for...

Luxembourg
Reviewed 19 February 2014

With the landmark Peninsula hotel being of out of range, still not wanting to give up the location, we chose the neighbouring Sheraton. We had a spacious, stylish, comfortable room with a good (however somewhat obstructed) view, but the luxury feeling was lost by the entrance through a loading bay and up an escalator to the main lobby.

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Thank Luxotraveller
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Luxotraveller, Thank you very much for your warm compliments regarding your recent stay and we are delighted to hear that our accommodation and hospitality had left you with a lasting impression. On your next visit, please feel free to check out our official website where you can find special offers with additional benefits; you are also welcome to contact...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: RM719 - RM1,567 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
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Questions? Get answers from Sheraton Hong Kong Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel”
 of 5 bubbles Pandahu, 28 Mar 2017 | Read review
“Ask for the harbour view room, you can enjoy the harbour light show from your bed.”
 of 5 bubbles atan48842, 26 Mar 2017 | Read review
“Choose a room not facing the construction site till it is completed”
 of 5 bubbles WeiChongL, 22 Mar 2017 | Read review
“harbor view terrific, but more expensive. go to the Sky Lounge for the price of a drink.”
 of 5 bubbles bill19742015, 21 Mar 2017 | Read review
“Ask for a harbor view if you want one”
 of 5 bubbles FelixtheCat456, 18 Mar 2017 | Read review
5 of 5