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Sheraton Hong Kong Hotel & Towers

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#88 of 713 Hotels in Hong Kong
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Hong Kong Hotel & Towers
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3,050 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Hong Kong Hotel & Towers
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Showing 2,216: English reviews
Reviewed 2 weeks ago

What can I say, you get what you pay for and while not the most expensive or luxurious the Sheraton strikes a balance between luxury and value like no other. I've stayed here on at least 20 occassions for several days and never had a bad experience. I generally have all my clothes laundered before departing and their service is...

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Helpful?
Thank pickyfamilyof4
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear pickyfamilyof4, Welcome back and we are proud to be your home away from home. We are pleased to learn that you have made the most of our laundry service. Please rest assured that your encouraging comments would be shared with the team as a recognition to their dedication for service excellence. The team and I are looking forward to...

Reviewed 2 weeks ago via mobile

Booked with SPG points- great value. Hotel was clean, fantastic view, accommodating staff. Given this, location of TST is not necessarily the best area for local inexpensive cuisine. Subway stop is about a 5-8 minute walk and requires crossing the street for certain lines which is a hassle. Be careful of walking in nearby back alleys- they are perceived as...

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Helpful?
Thank Christopher L
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Christopher L, It is always a pleasure to hear from our happy SPG guests! We are glad to know that you have had a rewarding trip with us. We will definitely extend your warm compliments to the teams which will be the best reward for their dedication to service excellence. Should travel bring you back to the city, our...

Arusha Region, Tanzania
Reviewed 2 weeks ago

My wife and I stayed in this hotel for 11 nights in February .We had a large comfortable, quiet room facing the Victoria harbour. The view was awesome. The Club Lounge is a bit smallish but also offers views of the harbour. The hotel is situated on the "Golden Mile" and there many restaurants, shops and bars within a short...

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Helpful?
Thank John M
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear John M, Thank you very much for the for taking the time to share your stay experience with us and well as the very useful tips for other Tripadvisor travellers. We are glad to know that you have made the most of our convenient location and you have enjoyed the fabulous harbour view in your room, it is one...

Cottingham
Reviewed 2 weeks ago via mobile

Quality hotel in a good location in Kowloon , close to the waterfront and shops and restaurants . Friendly and helpful staff. Rooms are adequate based on average standards in HK and the hotel facilities are good . Excellent bar with live but sophisticated music . Restaurant very good , try the special dim sum , and there is a...

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Helpful?
Thank anthonybJ5335MH
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear anthonybJ5335MH, It always fills us with great joy to hear from our happy guests, thank you very much for sharing your review with us. It is wonderful to learn that you have enjoyed the stay and made the most of our convenient location. It is delightful to know that you love our award-winning dim sums at Celestial Court, next...

Sarasota, Florida
Reviewed 2 weeks ago

For the second time we made the Sheraton our Hong Kong base for the start of a trip to Southeast Asia. We spent 6 nights there before a cruise from HK to Singapore, We had a large comfortable, quiet room facing the back The reception desk staff and concierges were very helpful with directions for our more remote day trips...

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Helpful?
Thank Stefan S
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Stefan S, Thank you for taking your precious time to share the positive review with us, we are truly thankful for your warm compliments. It is delightful to read about your amazing sharing of your stay and your lost and found experience, the team has always taken the extra step to ensure flawless service to our guests, we will...

Brisbane, Australia
Reviewed 2 weeks ago via mobile

Warning, this is a longish review ... We stayed here for 4 nights in march, and it was good, just a bit soulless. The staff were very nice and professional at all times, the room was of Sheraton standard, the bed was comfy it just lacked the little bit of extra that you get from other 5star hotels. I'm not...

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Helpful?
1Thank vid2uvid2u
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear vid2uvid2u, Thank you for sharing your positive review with us. It is wonderful to learn that you have enjoyed your stay at our Deluxe Harbour View Room, the fabulous harbour view is one of the favourite room features among our guests and we are glad you loved it. It is delightful to know that you have made the most...

Reviewed 2 weeks ago via mobile

Nice hotel perfectly situated in Tsim sha Tsui - a vibrant place. Now my complaint that I also raised to the staff: I came with a colleague who was not an elite member and I thought I could invite him for lounge and breakfast. This seems not possible as SPG policy differs from Marriott. Then he booked a package including...

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Helpful?
1Thank Michiel v
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Michiel v, Thank you for taking your precious time to share your review with us. We are happy to learn that our convenient location offered great help for your stay! We genuinely value our SPG members and as much as we are committed to rewarding our invaluable SPG guests. We appreciate your kind understanding our Towers Lounge is dedicated...

New York City, New York
Reviewed 3 weeks ago

spend 3 nights in this hotel the location was amazing and the staff was friendly helpful and had gone out of the way to make my stay friendly and helpful helping me step by step with all my needs and making sure I had a easy and good stay. I look forward to making this hotel my home in Hong...

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Helpful?
Thank brucegurfein
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear brucegurfein, Thank you for taking your precious time to share the review with us and it always fills us with great joy to hear from our happy guests. I'm very proud to learn the team has always taken the extra step to deliver the very best experience to our guests. We will definitely share your kind words with the...

Boston, Massachusetts
Reviewed 3 weeks ago

The hotel's reputation has to be based on its fantastic location in Kowloon. We were on a concierge level floor, and honestly had no issue with construction noise. We did have trouble fitting in four large suitcases, as the rooms are very small. However, they are clean and functional. The bathroom again, tiny (cruise line's are bigger sometimes) , but...

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Helpful?
Thank ICISAY
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear ICISAY, Thank you for staying with us and we are glad to know that you have had a rewarding trip and you have made the most of our convenient location. It is delightful to read about your amazing sharing of your Towers stay experience, including the deluxe Harbour View breakfast buffet and the excellent service received, we will definitely...

Sydney, Australia
Reviewed 3 weeks ago via mobile

Have stayed in this hotel twice in the last two years. It is in a perfect location and close to the station and major shopping areas. The hotel has good views of the Harbor especially from the rooftop pool. The gym is well thought out and the hotel offers all the basics you could want. Our first room was a...

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Helpful?
Thank courtneymehmet
SHongKong, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear courtneymehmet, Welcome back to Sheraton Hong Kong and we are truly grateful for your compliments! We are delighted to know you have made the most of our convenient location and our facilities made your stay more enjoyable. I'm also very proud to learn the team has taken the extra step to deliver the very best experience to our guests....

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: RM702 - RM1,585 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
28 questions
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Questions? Get answers from Sheraton Hong Kong Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel”
 of 5 bubbles Pandahu, 28 Mar 2017 | Read review
“Ask for the harbour view room, you can enjoy the harbour light show from your bed.”
 of 5 bubbles atan48842, 26 Mar 2017 | Read review
“Choose a room not facing the construction site till it is completed”
 of 5 bubbles WeiChongL, 22 Mar 2017 | Read review
“harbor view terrific, but more expensive. go to the Sky Lounge for the price of a drink.”
 of 5 bubbles bill19742015, 21 Mar 2017 | Read review
“Ask for a harbor view if you want one”
 of 5 bubbles FelixtheCat456, 18 Mar 2017 | Read review
5 of 5