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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
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688 Reviews from our TripAdvisor Community

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There are newer reviews for The Charterhouse Causeway Bay Hotel
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Showing 474: English reviews
Mumbai (Bombay), India
Level Contributor
135 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 7 September 2016 via mobile

I think this was the most space optimised room that I have been to, though I didn't know how to optimise whatever space I had. Really tiny toon, but every possible functionality was provided. We were a couple but the room had seperately beds so we had to sleep seperately. Our two suitcases took so much space that we weren't... More 

Helpful?
Thank Pragz_sing
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to know that you were generally happy with our product and service. Ideally we offer various room types and sizes for different traveler’s needs like Family Room... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 September 2016

We stayed in this hotel for one week during our trip to Hong Kong. Location of the hotel is excellent: it is directly between the Wan Chai and Causeway Bay MTR stations, leading to an easy access to Hong Kong and Kowloon areas. In addition there are great restaurants nearby on the Hennessy Road, and within one bock distance a... More 

Helpful?
1 Thank Aino O
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We appreciate your detailed feedback and are pleased that you were delighted with our product and service. Your compliments will be definitely sharing to our staff especially Housekeeping team to... More 

Hong Kong, China
Level Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 September 2016

For downtown Hong Kong, this property is not bad. The breakfast buffet could be better, but the rooms are clean and properly stocked. The location is excellent - 10 minute walking distance (or bus) from 2 MTR stops.

Helpful?
Thank Erik O
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Our location indeed provides easy access to many places of interest such as Times Square and Hysan Place where combination of shopping and dining outlets. On the other hand, we... More 

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 August 2016 via mobile

Stayed here for 4 days at end of June. Hotels quite large and in one of the best areas of Hong Kong island. Some of the appliances may be outdated but had great views from my room. Cool aspect of my stay is that the hotel provides you with a pretty cool Asian cell phone to use while you're staying... More 

Helpful?
Thank John G
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Your comments on our room amenities and air-conditioning are brought to the attention of our Executive Housekeeper and Chief Engineer for review and improvements. Please rest assured that it was... More 

Salem, India
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 August 2016

The room was so good & the mattress was so nice.. Nicely cleaned & well maintained & though i was a single occupant , the room service was so great & i felt very supportive through courteous staffs.Very Near to Convention center I loved Enjoying local street foods in the evening nearby the Hotel :)

Helpful?
Thank Ragunath
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that our products and services had met your expectation and your kind words about your overall experience will be shared to our staff. Indeed our convenient location... More 

Waimea, Hawaii
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 4 August 2016

The staff here is great. It is the reason we stay here. Unfortunately the rooms and hotel in general needs updating badly. I hate to say this because the location is great. But maybe consider another hotel with nicer rooms. It is a bit past its prime.

Helpful?
Thank foodie808
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Your compliments will be shared to all of our staff to upkeep the service excellence. Meanwhile we have also embarked onto our room rejuvenation program in improving the design of... More 

Shenzhen, China
Level Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 August 2016 via mobile

Have stayed at the Charterhouse many times on business, but this time was the first time in a couple of years. It is still what it used to be - pretty good location close to Causeway Bay, comfortable bed, high water pressure shower, and most importantly, cheap price (I was something like US$ 80) The Good: 1) Location: 10 minute... More 

Helpful?
Thank Cameron W
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. I have shared your comment with Front Office team for them to follow up and pay special attention for a better check in arrangement. We are also continuously reinforcing our... More 

Chengdu, China
Level Contributor
944 reviews
304 hotel reviews
common_n_hotel_reviews_1bd8 2,105 helpful votes
Reviewed 31 July 2016

I recently stayed in this hotel for two days on business. It is located close to the Causeway Bay MTR station and the Times Square mall. The hotel lobby is very small, which can cause problems when large groups check in. Service at reception was also less than friendly. My room on the 16th floor was quite small, though this... More 

Helpful?
1 Thank Raymond W
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Thank you very much for sharing your thoughts with us, and your feedback is of great value for our improvement. Your comment on our restaurants is brought to the attention... More 

Kiev, Ukraine
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 July 2016

Location: very good downtown location. Very close to shopping area Interior: repairs needed, looks like 80's Rooms small and more or less clean. General impression: more or less Posotive: free wifi, friendly staff Not far from hotel is bus station. The cheapest way to get to the airport

Helpful?
Thank Olga_Trapeznikova
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that you were generally happy with our service and product. Your compliments will be shared to our staff to drive service consistency. Currently we have... More 

Richmond, BC
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2016

For the price that I paid, that room was such a rip off! I chose this place simply to walk across street to my in-laws. Bathroom dingy and mouldy: Floor NEVER mopped, toilet NEVER scrubbed! Closet top rack: years of dust fell on my hanging clothes! Beddings NEVER changed: Duvet cover had faded blood stains. 3 people; 2 sets of... More 

Helpful?
Thank lamfam3
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedback on the room cleanliness, which has affected your overall experience. We had taken up these issues immediately with our Housekeeping Team... More 

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: RM353 - RM992 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Charterhouse Causeway Bay Hotel staff and other travellers.
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Questions? Get answers from The Charterhouse Causeway Bay Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for older style rooms that are not Signature.”
 of 5 bubbles warrenjShanghai, 26 Nov 2016 | Read review
“do not take family rooms if you are single/couple..because there is no table or chair.”
 of 5 bubbles NAIR_ktym, 30 Oct 2016 | Read review
“Mini suit or double room is the best choice”
 of 5 bubbles alex311327, 7 Sep 2016 | Read review
“Best if you travel to Hong Kong for Business in Convention Center”
 of 5 bubbles Ragunath, 5 Aug 2016 | Read review
“ASK FOR renovated room ONLY 2nd floor!!”
  • Toilet NEVER scrubbed! Floor NEVER mopped!
  • mouldy mould, mould!
  • moulded wall right close to bed :(
  • stains on pillowcase and bedding - never changed!
  • stains on pillowcase and bedding - never changed!
  • Urine stains/smell, toilet never clean!
  • Not even new silicon caulking...lazy much!
  • Not even new silicon caulking...lazy much!
 of 5 bubbles lamfam3, 19 Jul 2016 | Read review
5 of 5
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