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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
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712 Reviews from our TripAdvisor Community

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There are newer reviews for The Charterhouse Causeway Bay Hotel
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Showing 492: English reviews
Lyon, France
Reviewed 24 November 2012

Went to HK for an exhibition. The hotel was the cheapest we could find and within walking distance to the convention centre. Positive points = - Location was perfect for us. Easy to get a taxi too and when we left we took their shuttle bus to the airport. Very convenient. - Breakfast was ok too Negative points = -...

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Helpful?
Thank AmykWong
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that the overall product and service had met your expectation except for the hot water and Wifi issues. Please accept our apology for the inconvenience caused and rest assured your related comment...

Hong Kong, China
Reviewed 23 November 2012

She everytime helps us in any situation and especially in looking for shopping malls and enjoyment, business enquiries. She is a pleasant lady and helpful and attentive to our enquiries with patience even though our English is not fluent. Her devoted service and positive working attitude is an asset to The Charterhouse Causeway Bay and I have no doubt to...

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Helpful?
Thank bake70
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that the overall product and service had met your expectation in particular our staff Ms Gorretti Ma from Business Centre had went beyond in her service to make your stay more memorable....

Brno, Czech Republic
Reviewed 9 November 2012

Oh well. I didn't have much expectations when traveling to Hong-Kong as I know that the HK hotel rooms are small but what I found here was horrible. Restaurant and stuff was good but room was something I'm unaccustomed in hotels with that price. The walls had stains. The ceiling near door had some sort of leak from AC (I...

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Helpful?
Thank Pribina
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are sorry for the inconvenience caused you were put through on your recent experienced with us in particular the room cleanliness and maintenance issues. In fact we are currently on a rejuvenation program to improve the...

Reviewed 5 November 2012 via mobile

The hotel is ideal for business travel, close to Airport station, Fair, shopping mall - Times Square or Sogo, breakfast ok - fair coffee, staff ok, price is far too high. Close is a very good Thai restaurant and a Turkish one.

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Helpful?
Thank NViorel
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that the overall product and service had met your expectation and ultimately referring to the extensive transportation system and nearby shopping which will bring you great values. Once again thank you for...

Chelmsford, United Kingdom
Reviewed 28 October 2012

Ten minute stroll from Times Square (a shopping mall) we enjoyed our stay here. Okay the rooms were on the small size, but after reading some reviews here, we were expecting even smaller. The decor was acceptable, and the room clean & bug free. My only niggle would be the bathroom grouting could do with a service & a poor...

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Helpful?
Thank Phil P
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and services. We are glad to learn that the overall product and service had met your expectation, apparently we offer different travelers’ needs with different room types that have various sizes and perhaps you may let our reservation colleague...

Bangkok
Reviewed 12 October 2012

This was a bad hotel experience. A friend has told me the property was fine and I went along with it. Having seen the very special "S" and "Signature" type rooms on their separate website, I though that perhaps and older hotel had refurbished 1 floor and that it would be the exception in an older property. The SIGNATURE rooms...

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Helpful?
2Thank B P
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our product and services. We are sorry for all the inconvenience caused you had experienced on your recent stay in our signature rooms which was definitely uncompromising although with our aimed is to provide great experience and values for all our...

Pune
Reviewed 9 October 2012

This review was long due. I stayed at this hotel during a business trip to Hong Kong. I booked it after seeing the reviews on Tripadvisor. Hotel rooms are cramped, some of the staff at front desk are rude and the breakfast buffet menu gets on your nerves in a few days. Housekeeping staff is efficient and so is the...

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Helpful?
3Thank Geet_Kamra
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our staff service. We deeply sorry for the behavior you had experienced upon your arrival which is uncompromising, rest assured your comment had been taken seriously with our team at the reception for improvement. Nevertheless, we wish you would allow us...

Venice
Reviewed 5 October 2012

I found this hotel in major need of upgrades. My room smelled, the carpet had spots rubbed away, and was just dingy. The food was awful...I ordered tempura soft shell crab and vegetables, but the batter used was not panko (as traditional tempura) but more like batter used to fish and chips. Also, I called the front desk for a...

Review collected in partnership with Easytobook.com
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Helpful?
1Thank Jessica L
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product. We are sorry to put you into such experienced especially concerning the plug adapter which was unreasonable, rest assured your comment had been taken seriously with our key personnel for major improvement including the food quality served...

Titusville, Pennsylvania, United States
Reviewed 4 October 2012

The room was clean and perfectly adequate. I did not have the correct adapter for my electrical needs, but a visit to the front desk provided one for me to use. Internet is $100 Hong Kong, about $13 US per day for in room WIFI! Good location. Within walking distance of Victoria Park. Lots of places to eat nearby.

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Helpful?
Thank Pachita61
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and product. We are glad to learn that our overall product and service had met your expectation, also our location which will provide easy access to many places of attraction. Once again thank you for providing us this valuable...

Los Angeles, California
Reviewed 27 September 2012

The location is good if you have business in the Wan Chai/Causeway Bay area. It is right the two MTR stations. The service is good and very responsive. If there is a problem, the people will hustle and act quickly to resolve it. Good value for money overall.

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Helpful?
1Thank Travelguruman11111
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for taking the time to write on Tripadvisor. We truly appreciate your feedback made on our service and location. Indeed we are located close to Wan Chai / Causeway Bay MTR station which will provide easy access to many places of interest including shopping. Once again thank you for providing us this valuable feedback and we...

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. In order to provide a healthy and smoke-free environment for global travelers, The Charterhouse Causeway Bay has been completely a smoke-free hotel to ensure our guests a pleasant stay. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: RM342 - RM955 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Charterhouse Causeway Bay Hotel staff and other travellers.
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Questions? Get answers from The Charterhouse Causeway Bay Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a larger room if you can afford it.”
 of 5 bubbles 71T, 20 Feb 2017 | Read review
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“Try for older style rooms that are not Signature.”
 of 5 bubbles warrenjShanghai, 26 Nov 2016 | Read review
“do not take family rooms if you are single/couple..because there is no table or chair.”
 of 5 bubbles NAIR_ktym, 30 Oct 2016 | Read review
“Mini suit or double room is the best choice”
 of 5 bubbles alex311327, 7 Sep 2016 | Read review
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