99 Bonham
99 Bonham Strand, Sheung Wan, Hong Kong China
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Avg. RM 595 /night, 10/10 - 10/11
RM 1,071
per night
RM 818
per night
RM 565
per night
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4.5
#1 of 66 apartment hotels in Hong KongLocation
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Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
99 Bonham A sophisticated luxury boutique hotel, 99 Bonham is located in Hong Kong's historically and culturally significant Sheung Wan district. Each floor in the modern glass tower features three beautifully appointed guest suites with magnificent city views. Architecture and interiors are designed by the internationally renowned Antonio Citterio Patricia Viel and Partners. This exceptional hotel is a superb choice for business and leisure travelers who appreciate designer chic and a personalised insider experience of the city. NEIGHBOURHOOD At 99 Bonham you're in the heart of one of Hong Kong's most fascinating districts with convenient access to the city's most compelling attractions. The neighbourhood's winding streets feature a lively mix of traditional architecture, charming antique shops, contemporary art galleries, and chic restaurants.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast available
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Complimentary Instant Coffee
Complimentary tea
Concierge
Non-smoking hotel
Umbrella
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Walk-in shower
Housekeeping
Safe
Seating area
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
City View
Languages Spoken
English, Chinese
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Hong Kong Intl Airport
23.9 km•
See all flights
Shenzhen Airport
52.4 km•
See all flights
Sheung Wan
1 min•Mass Transit Railway (MTR)
Car Hire
580 Restaurants
within 0.5 kilometers
Reviews
4.5
1,478 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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99 Bonham is often celebrated for its modern and sophisticated atmosphere, with guests praising the cozy and spotless rooms that add to the comfort of their stay. The spacious, well-appointed rooms with modern amenities, including water purifiers and Nespresso machines, are appreciated by travelers seeking convenience and comfort. Its prime location is also a major draw, offering easy access to public transport and vibrant local dining and shopping options.
While the staff's friendliness receives accolades, some younger guests feel less valued. Overall, reviewers consider the hotel to provide excellent value for money.
Location
Convenient
Atmosphere
Sophisticated
Rooms
Spacious
Value
Great
Cleanliness
Immaculate
Service
Helpful
Amenities
Well-appointed
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Detailed Reviews
+1
99 Bonham is a boutique hotel apartment and member of the National Hotels Group that has been our favourite hotel property in Hong Kong this year. This is a great accommodation with modern, smartly arranged suites with excellent city and mountain views. They are located at the the corner of Bonham Stand and Cleverly Street, just a couple minutes from the Sheung Wan MTR Station and a short walking distance to many restaurants, coffee shops and a handful of bars.
We have stayed at 99 Bonham several times this summer, taking advantage of the excellent value for money staycation packages they have made available. Reservations have been made through their website where best prices have been found. Reservation confirmations have been received immediately, payments processed upon arrival. Property staff have been personable, friendly and helpful during each of our stays at 99 Bonham.
There are three types of suites available, each with views of the district skyscrapers and neighbourhood. Higher floor rooms have particularly impressive views. Suites are spacious and very comfortable, arranged with modern and smart decor and furnishing. Suites include small kitchenettes as well as large glass top table with comfortable seating, making the suites a great place to enjoy dinner. Note that loads of very good restaurants in the area can send food to 99 Bonham through deliveroo and foodpanda.
Beds are large, soft and very comfortable, flat screen TV included numerous English language channels. Bathrooms are spacious, modern and including toiletries, bathrobes. A/C, wifi, room safe, kettle, espresso machine and iron all worked perfectly. There are plenty of outlets, good room lighting and complimentary smart phone. Suites have good sound proofing as well, we have rarely heard our neighbours during our stays. Housecleaning has been excellent with daily cleaning and replenishing water bottles and espresso capsules.
99 Bonham includes a gym on the first floor, laundry facilities on either other floor, which is very useful for guests making long term stays. Most impressively, the 37th floor rooftop lounge area with tables, seating chairs and 270 degree views of the famous Hong Kong Skyline is incredible. On clear days and evenings, this has been an unbelievable spot to enjoy a glass of wine and unwind after work.
Overall, we have been very pleased with our stays at 99 Bonham this summer. It is a gem of a property, an easy place to recommend for visitors interested in staying in the Sheung Wan area as well as anyone here in Hong Kong looking for a good place to enjoy a staycation during the pandemic.
We have stayed at 99 Bonham several times this summer, taking advantage of the excellent value for money staycation packages they have made available. Reservations have been made through their website where best prices have been found. Reservation confirmations have been received immediately, payments processed upon arrival. Property staff have been personable, friendly and helpful during each of our stays at 99 Bonham.
There are three types of suites available, each with views of the district skyscrapers and neighbourhood. Higher floor rooms have particularly impressive views. Suites are spacious and very comfortable, arranged with modern and smart decor and furnishing. Suites include small kitchenettes as well as large glass top table with comfortable seating, making the suites a great place to enjoy dinner. Note that loads of very good restaurants in the area can send food to 99 Bonham through deliveroo and foodpanda.
Beds are large, soft and very comfortable, flat screen TV included numerous English language channels. Bathrooms are spacious, modern and including toiletries, bathrobes. A/C, wifi, room safe, kettle, espresso machine and iron all worked perfectly. There are plenty of outlets, good room lighting and complimentary smart phone. Suites have good sound proofing as well, we have rarely heard our neighbours during our stays. Housecleaning has been excellent with daily cleaning and replenishing water bottles and espresso capsules.
99 Bonham includes a gym on the first floor, laundry facilities on either other floor, which is very useful for guests making long term stays. Most impressively, the 37th floor rooftop lounge area with tables, seating chairs and 270 degree views of the famous Hong Kong Skyline is incredible. On clear days and evenings, this has been an unbelievable spot to enjoy a glass of wine and unwind after work.
Overall, we have been very pleased with our stays at 99 Bonham this summer. It is a gem of a property, an easy place to recommend for visitors interested in staying in the Sheung Wan area as well as anyone here in Hong Kong looking for a good place to enjoy a staycation during the pandemic.
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Date of stay: September 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Li Hotels, Guest Services / Front Office at 99 Bonham
Responded 16 Sept 2020
Dear BradJill T, Thank you for your remarkable review shared here on trip advisor about your stays at 99 Bonham. It is great to learn that our team was able to meet your expectations and you had an enjoyable stay with us. It is always our honor to welcome back return guests and we are grateful for your loyalty towards National Hotels. Guest satisfied is essential to us and we will keep making every effort in our continuous pursuit of service excellence. We appreciate your time in sharing your staying experience and we would love to have you with us again to explore more about the area and Hong Kong! Best regards, Angela Li Guest Services Manager angelali@nationalhotels.com.hk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We recently spent 6 nights at 99 Bonham on the corner of Cleverly and Bonham Stand, taking advantage of the excellent room rates that are presently available. This is a very nice boutique hotel apartment in the Sheung Wan district of Hong Kong Island just a couple minutes from the MTR Station and near countless restaurants, coffee shop, bars and shopping.
Our reservation was made a week before our stay. Email confirmation was received immediately. We were excellently welcomed upon arrival and treated very nicely throughout our stay. Staff are very friendly, checked in on us several times during our stay and really made us feel like we were staying at home.
They have three suite types at 99 Bonham, each with nice views of the area skyscrapers, particularly the higher floor levels. There is a first floor gym and delightful 37th floor rooftop lounge area with tables, seating chairs and 270 degree views of the famous Hong Kong Skyline. On clear days and evenings, this is an incredible place for a glass of wine before going out for dinner or to simply wind down after long days of sightseeing or work in Hong Kong.
Our suite was excellent, modern and smart decor with very good condition furnishing and lots of space. Suites come with small basic kitchenette, a large glass top table with comfortable seating and excellent views out floor to ceiling windows. Bed was large, soft and very comfortable, flat screen TV included numerous English language channels.
Bathroom is spacious and modern and including toiletries, bathrobes a sizeable with dual shower heads. We loved the rain shower. A/C, wifi, room safe, kettle, espresso machine and iron all worked perfectly. There are plenty of outlets, nice room lighting and complimentary smart phone. Suites are very quiet as well, didn't hear our neighbours at all during our stay. Housecleaning was very good as well.
Overall, we really enjoyed our stay at 99 Bonham. Having stayed at numerous mid-range and boutique hotel apartments throughout the city, I can easily say that this is up there with the very best available in Hong Kong, such a comfortable and nice place to stay for those making work or holiday trips to HK as well as Hongkongers looking for a nice staycation properties to relax in while enjoying our city. 99 Bonham is a place we very much look forward to staying again in the near future.
Our reservation was made a week before our stay. Email confirmation was received immediately. We were excellently welcomed upon arrival and treated very nicely throughout our stay. Staff are very friendly, checked in on us several times during our stay and really made us feel like we were staying at home.
They have three suite types at 99 Bonham, each with nice views of the area skyscrapers, particularly the higher floor levels. There is a first floor gym and delightful 37th floor rooftop lounge area with tables, seating chairs and 270 degree views of the famous Hong Kong Skyline. On clear days and evenings, this is an incredible place for a glass of wine before going out for dinner or to simply wind down after long days of sightseeing or work in Hong Kong.
Our suite was excellent, modern and smart decor with very good condition furnishing and lots of space. Suites come with small basic kitchenette, a large glass top table with comfortable seating and excellent views out floor to ceiling windows. Bed was large, soft and very comfortable, flat screen TV included numerous English language channels.
Bathroom is spacious and modern and including toiletries, bathrobes a sizeable with dual shower heads. We loved the rain shower. A/C, wifi, room safe, kettle, espresso machine and iron all worked perfectly. There are plenty of outlets, nice room lighting and complimentary smart phone. Suites are very quiet as well, didn't hear our neighbours at all during our stay. Housecleaning was very good as well.
Overall, we really enjoyed our stay at 99 Bonham. Having stayed at numerous mid-range and boutique hotel apartments throughout the city, I can easily say that this is up there with the very best available in Hong Kong, such a comfortable and nice place to stay for those making work or holiday trips to HK as well as Hongkongers looking for a nice staycation properties to relax in while enjoying our city. 99 Bonham is a place we very much look forward to staying again in the near future.
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Date of stay: June 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NationalHotels, Manager at 99 Bonham
Responded 6 Jun 2020
Dear BradJill T, Thank you very much for taking your time to review us on TripAdvisor in such detail! We are thrilled that you have enjoyed our hospitality and our facilities. The 99 Bonham hotel is proud to be able to offer spacious rooms in comparison to a regular hotel size for guests to chill and relax - space in Hong Kong is precious! We offer different room settings with some equipped with kitchenette facilities and some with an emptied spot for storage. Guests can make their requests through our reservation team and we will be glad to arrange in accordance subject to the availability. Being in the core of Sheung Wan gives an easy access to hipster hidden-gem restaurants and coffee places run by both local and international owners - certainly one of the main reasons to explore in Hong Kong for its' "East meets West" culture uniqueness. Please do not hesitate to contact me if you are planning to visit any of our National Hotels and I will be delighted to assist with your reservation. Yours sincerely Jacqueline Chan Assistant Operations Manager jacquelinechan@nationalhotels.com.hk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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+1
We have enjoyed three more very good staycation experiences at 99 Bonham in recent months. This is a very well managed property by the National Hotel Group, offering up spacious, smartly-arranged suites at very affordable rates in Sheung Wan. 99 Bonham has become our favourite place to stay down in the city this year.
Worth note, we've found room rates to be better directly on the hotel website compared to what has been made available through various booking websites that we normally use. Reservation confirmations are immediate and payments are processed quickly upon arrival. Staff are professional, helpful, polite and oh so friendly. They are easily the most likeable that we have found at any hotel in Hong Kong in recent years.
The three suite types are as advertised. Pictures on the website match exactly what you will find. Lots of space, comfortable beds and nice furnishing, all expected amenities and really impressive views from the floor to ceiling glass windows. Housekeeping is timely and of high standard. There are laundry machines on every other floor, a 1st floor gym and one of Hong Kong's very best (37th floor) rooftops where you can enjoy an evening glass of wine and admire the outstanding views of Hong Kong's famous skyline and parts of Victoria Peak and Harbour.
As for location, couldn't be better. The property is just a couple minutes walk from the Sheung Wan MTR entrance and you'll find loads of good restaurants, a few good coffee shops and quality bars in the area. Many great restaurants also make food delivery here as well, perfect for these pandemic times and simply enjoying your meal inside your suite with the lovely skyline views.
Overall, we couldn't be more pleased with 99 Bonham. I would like to say we have just been very lucky with this property but when they have done a great job each time we've stayed with them. Makes it very easy to recommend and to continue making our own staycation stays time and time again.
Worth note, we've found room rates to be better directly on the hotel website compared to what has been made available through various booking websites that we normally use. Reservation confirmations are immediate and payments are processed quickly upon arrival. Staff are professional, helpful, polite and oh so friendly. They are easily the most likeable that we have found at any hotel in Hong Kong in recent years.
The three suite types are as advertised. Pictures on the website match exactly what you will find. Lots of space, comfortable beds and nice furnishing, all expected amenities and really impressive views from the floor to ceiling glass windows. Housekeeping is timely and of high standard. There are laundry machines on every other floor, a 1st floor gym and one of Hong Kong's very best (37th floor) rooftops where you can enjoy an evening glass of wine and admire the outstanding views of Hong Kong's famous skyline and parts of Victoria Peak and Harbour.
As for location, couldn't be better. The property is just a couple minutes walk from the Sheung Wan MTR entrance and you'll find loads of good restaurants, a few good coffee shops and quality bars in the area. Many great restaurants also make food delivery here as well, perfect for these pandemic times and simply enjoying your meal inside your suite with the lovely skyline views.
Overall, we couldn't be more pleased with 99 Bonham. I would like to say we have just been very lucky with this property but when they have done a great job each time we've stayed with them. Makes it very easy to recommend and to continue making our own staycation stays time and time again.
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Date of stay: December 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Li Hotels, Guest Services / Front Office at 99 Bonham
Responded 16 Dec 2020
Dear BradJill T, What a GREAT pleasure it is for us to have read your wonderful review of 99 Bonham! We sincerely appreciate your detailed comments and we are pleased to know that we were able to meet your full satisfaction again. Please rest assured that I will gladly share your feedback with the team. Guest satisfaction is essential to us and we will keep making every effort in our continuous pursuit of service excellence. Thank you for your ongoing support to National Hotels and from our bubble to yours, we wish you a very Merry Christmas and Happy New year! Best regards, Angela Li Guest Services Manager angelali@nationalhotels.com.hk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel and staff are amazing and its in a fantastic location in Hong Kong!
Serious lack of power sockets - there are none by the bed or even close to the table to charge items, so it makes it difficult during your stay.
The housekeeping schedule was also odd. The first day they didn't come at all in the morning and insisted on calling and coming in during early afternoon when I was trying to sleep, even calling the room when the do not disturb sign was out. The last evening I was there they didn't even bother doing turn down service and they didn't top up the water bottles or bathroom items either. Water is free and can be collected along with other beverages from the gym floor, but replacing the bottles at the mini bar would have been nice.
I really have to complement the front desk staff who were so friendly and helpful at all times of day, a rarity in this city!
Serious lack of power sockets - there are none by the bed or even close to the table to charge items, so it makes it difficult during your stay.
The housekeeping schedule was also odd. The first day they didn't come at all in the morning and insisted on calling and coming in during early afternoon when I was trying to sleep, even calling the room when the do not disturb sign was out. The last evening I was there they didn't even bother doing turn down service and they didn't top up the water bottles or bathroom items either. Water is free and can be collected along with other beverages from the gym floor, but replacing the bottles at the mini bar would have been nice.
I really have to complement the front desk staff who were so friendly and helpful at all times of day, a rarity in this city!
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NationalHotels, Guest Relations Manager at 99 Bonham
Responded 13 Jan 2020
Dear Marif25, Thank you very much for taking the time to share with us about your experience at 99 Bonham. We are very proud to have an amazing Guest Services team that is always ready to offer assistance at all times of day. In response to the lack of power sockets by the bed or close to the table, we do have two pairs of socket behind the bed head board, a Bluetooth speaker with alarm clock function featuring USB hubs on the bedside table and a pair of socket located under the table next to the sofa are for charging electronic devices. We also obtained a good note of your comment regarding Housekeeping Service. Please rest assured that your feedback has been shared with our related team and we will continually strive for high quality in all aspects. Please feel free to contact me prior to your next booking and I am pleased to provide you with repeated guest privilege deals. On behalf of the team, we look forward to welcoming you back many more times for your future travel to Hong Kong. Best regards, Angela Li Guest Services Manager angelali@nationalhotels.com.hk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for 3 weeks. The front desk staff are exceptionally friendly and helpful. The room size is quite large, and there is a kitchenette in every room. However not all room types have a microwave. It is unlikely that you will need a microwave though, since there are so many restaurants nearby and it is very easy to get food. There are multiple 7-11s nearby, and the MTR is only 2 minutes' walk away. The hotel also has some free of charge washer/dryers, which is convenient in case you need to wash something. The location is very good, very central, and the staff are overall very professional and nice. I would definitely recommend staying here.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Guest Services / Front Office at 99 Bonham
Responded 25 Aug 2021
Dear missconnie2021, It was wonderful knowing that you had a comfortable long-term stay with us and our professional Guest Services team was of a great help to make sure your stay in Hong Kong ended pleasantly before flying out. Thank you so much for your generous words on our services, facilities and location, would love to greet you soon and making 99 Bonham as your home away from home in Hong Kong again! Best regards, Angela Li Guest Services Manager angelali@nationalhotels.com.hk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently spent 10 months living in the hotel's serviced appartment and had a fantastic experience. All the staff are incredibly kind and helpful and went out of their way to make me feel at home. The location is brilliant, with lots of shops, restaurants and bars nearby, whilst still remaining very quiet and peaceful at night. The MTR is a short walk away, as is the harbour where I'd often spend evenings running with all the other joggers. The rooms are big, the facilities great and housekeeping always made the place feel fresh and inviting. I highly recommend it for anybody spending an extended period of time in Hong Kong.
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Date of stay: October 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Li Hotels, Guest Services / Front Office at 99 Bonham
Responded 15 Oct 2020
Dear B2869VOandrewd, We highly appreciated your loyalty towards National Hotels and it is our endeavor at all times to deliver the highest level of satisfaction to our loyal guests. Thank you for sharing your fantastic review with us on Trip Advisor and we are delighted our team took great care of you. We would be glad to welcome you back to 99 Bonham and ensure that you can fully enjoy the benefits you are entitled to! Best regards, Angela Li Guest Services Manager angelali@nationalhotels.com.hk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel offers a nice, clean and stylish room, conveniently located a few minutes walk from Central and the Sheung Wan subway. There is a good selection of restaurants around the area. The room is well equipped with a small kitchenette with all the accessories. The staff at the front desk have been outstanding and very accommodating, making my life so much easier while recovering from an ankle injury. This is a place I like so much that it's my home away from home.
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Guest Services / Front Office at 99 Bonham
Responded 21 Jan 2022
Dear rhb668, It’s our privilege in having you stay at 99 Bonham again and thanks for your ongoing support to National Hotels. Your nice comment towards us is a wonderful source of motivation. We always look forward receiving satisfaction comments from our valued guests as this telling us exactly what we did well and how we can do better and better. I also appreciate your highlight about our in-room facilities and our perfect location, which is indeed close to nearby popular attractions. Thank you again for your feedback and we look forward you have a memorable stay with us in Hong Kong! Best regards, Angela Li Guest Services Manager angelali@nationalhotels.com.hk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been staying at 99 Bonham 3 times and had very good experience with them. The staff were nice, and the room is clean and tidy. However, I have an unpleasant checkout experience in my recent stay.
The hotel staff called me for the first time around 12:10 and told me that the checkout time is 12:00. I acknowledged it and replied to the staff that I am packing already with an apology. The second call came around 30 minutes later but I missed it. The third call came around 12:50 and the staff asked us to checkout right away as there are guests waiting for the room. In the end, I arrived the reception around 13:20. After returning the room key to Angela Li, the Guest Service Manager on duty, asked me to pay HKD$110 right away without any explanation. I was shocked about it and did not know how does this charge incur. Therefore, I asked for an explanation from Angela. She explained that it is due to the late checkout and had already mentioned in one of the calls. However, I never heard anything regarding the charges. I asked Angela, and another staff, Daisy Hong, whether they can provide black & while terms and conditions regarding the calculation of late checkout charges. Unfortunately, they are unable to provide it. I understand my checkout time is late and willing to pay for the late checkout charges. After I paid, I was surprised that they did not print a receipt for me. Nevertheless, they printed the receipt for me after I ask for it and reminded me to double-check whether I have packed all of my personal belongings or not.
All in all, I believe the staff charged me according to the hotel’s standard operating procedures. However, I am a little bit disappointed regarding the service standard.
1. Staff ask me to pay HKD$110 at the reception but did not mention the reason for the charges until I ask for clarification
2. The staff did not provide the receipt proactively after I paid.
3. The staff did not mention about late checkout charges in the calls.
4. The staff failed to quote the terms and conditions regarding the late checkout charges.
To conclude, I had a very good experience with the 99 Bonham. I hope the service standard can be maintained and a similar case will not happen again.
The hotel staff called me for the first time around 12:10 and told me that the checkout time is 12:00. I acknowledged it and replied to the staff that I am packing already with an apology. The second call came around 30 minutes later but I missed it. The third call came around 12:50 and the staff asked us to checkout right away as there are guests waiting for the room. In the end, I arrived the reception around 13:20. After returning the room key to Angela Li, the Guest Service Manager on duty, asked me to pay HKD$110 right away without any explanation. I was shocked about it and did not know how does this charge incur. Therefore, I asked for an explanation from Angela. She explained that it is due to the late checkout and had already mentioned in one of the calls. However, I never heard anything regarding the charges. I asked Angela, and another staff, Daisy Hong, whether they can provide black & while terms and conditions regarding the calculation of late checkout charges. Unfortunately, they are unable to provide it. I understand my checkout time is late and willing to pay for the late checkout charges. After I paid, I was surprised that they did not print a receipt for me. Nevertheless, they printed the receipt for me after I ask for it and reminded me to double-check whether I have packed all of my personal belongings or not.
All in all, I believe the staff charged me according to the hotel’s standard operating procedures. However, I am a little bit disappointed regarding the service standard.
1. Staff ask me to pay HKD$110 at the reception but did not mention the reason for the charges until I ask for clarification
2. The staff did not provide the receipt proactively after I paid.
3. The staff did not mention about late checkout charges in the calls.
4. The staff failed to quote the terms and conditions regarding the late checkout charges.
To conclude, I had a very good experience with the 99 Bonham. I hope the service standard can be maintained and a similar case will not happen again.
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Li Hotels, Guest Services / Front Office at 99 Bonham
Responded 27 Nov 2020
Dear JonathanLok, Thank you for staying with us and thanking the time to leave a review following your recent stay. We regret to learn that we failed to meet your expectation over our check-out policy. Having checked with our colleague who contacted you slightly after our official departure time 1200 noon, the late check-out fee was indeed quoted subject to our room availability over the telephone conversation with acknowledgement, and the payment settled by cash upon your actual departure at 13:33 p.m. We understand that charging you for the late check-out this time might have disappointed you as we have waived with courtesy in your previous stays as situations allowed. Once again, thank you for sharing your recent experience with us, and please feel free to contact me if you are planning to visit 99 Bonham, and I will be delighted to assist with your reservation directly and ensure you the utmost satisfaction. We hope that we will have the opportunity to welcome you back again! Best regards, Angela Li Guest Services Manager angelali@nationalhotels.com.hk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an extended stay at 99 Bonham and have nothing but good things to say about my experience at the hotel. The facilities were well maintained and the room was smartly laid out with plenty of storage space, a large desk and fast, consistent wifi.
The staff were exceptional and I want to extend my sincere thanks to the entire concierge team - Angela, Jacqueline, Joyce, Elly, Daisy, Zico as well as the excellent housekeeping staff - Yoyo and Jackie and of course, Leo from the sales team. They truly made 99 Bonham feel like my home away from home.
I have recommended the hotel to any friends and family traveling to Hong Kong as I believe it presents exceptional value for its quality, first-rate staff and prime location in the heart of Sheung Wan. I look forward to future stays at 99 Bonham and highly recommend it to anyone.
The staff were exceptional and I want to extend my sincere thanks to the entire concierge team - Angela, Jacqueline, Joyce, Elly, Daisy, Zico as well as the excellent housekeeping staff - Yoyo and Jackie and of course, Leo from the sales team. They truly made 99 Bonham feel like my home away from home.
I have recommended the hotel to any friends and family traveling to Hong Kong as I believe it presents exceptional value for its quality, first-rate staff and prime location in the heart of Sheung Wan. I look forward to future stays at 99 Bonham and highly recommend it to anyone.
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Date of stay: June 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Guest Services / Front Office at 99 Bonham
Responded 20 Jun 2021
Dear AH6969, Thank you for your long- term support to National Hotels and taking the time to share your staying experience. I am proud to learn that you enjoyed every facet of your stay. It is our endeavor at all times to deliver the highest level of satisfaction to our guests and I will definitely share your kind compliment with our associates you highlighted. Again, thank you for choosing 99 Bonham as your home away from home and we look forward to welcoming you again on your next visit to Hong Kong. Best regards, Angela Li Guest Services Manager angelali@nationalhotels.com.hk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at 99Bonham will be unforgettable thanks to the kind, attentive and professional staff that made my experience so pleasant. The room itself was spacious and comfortable, the amenities were modern and clean. Housekeeping always kept the room spotless after a turnover, and are incredibly friendly and professional. The hospitable reception staff were helpful and quick to respond to any queries and requests I had. Many thanks to all the staff there and will hopefully be able to stay again soon.
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Li Hotels, Guest Services / Front Office at 99 Bonham
Responded 6 Oct 2020
Dear Pakattack2020, Thank you for your tips to other viewers here and we were delighted to hear that you had a wonderful time at 99 Bonham and our team have made your stay personalized and lovely. During these uncertain times, we here at 99 Bonham hope you are staying safe and well. We look forward to welcoming you to the hotel again! Best regards, Angela Li Guest Services Manager angelali@nationalhotels.com.hk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Alice,
We do not have any restaurant establishment inside the hotel complex, we have partnered with a few restaurants and cafes within walking distance to serve our guests with breakfast.
Please feel free to contact me directly for the request and we will do our best to assign the room for you subject to the availability.
Best regards,
Angela Li
Guest Services Manager
Dear Bill,
Warmest greetings from 99 Bonham. We have 3 suites per floor but we do not provide connecting units. You can consider to book one standard suite and one premier suite then we can assign your family to stay on the same floor subject to the availability.
Please do not hesitate to contact me directly for reservation. Thank you.
Best regards,
Angela Li
Guest Relations Manager
casterbridge625 asked a question Oct 2017
Sturminster Marshall, United Kingdom69 contributions81 helpful votesHow much will it cost to get a taxi from the hotel to the airport please
Used hotel limo service, HKD $800/ US$100
+ tip. Hotel limo was US$30-$40 less expensive than arranging same ourselves. Was very easy and professional. Would have taken 2 regular taxis to handle all our bags, long trip. There are van taxis but availability isn’t 100%. Cheers.
"Perfect location and awesome views, the rooms are enough specie for all even have a great table. Design hotel !!"Read full review
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PRICE RANGE
RM 565 - RM 1,105 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongCentral District / Hong Kong Island / Sheung Wan
NUMBER OF ROOMS
84
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about 99 Bonham
Which popular attractions are close to 99 Bonham?
Nearby attractions include Soho (0.3 km), Whisky & Words (0.3 km), and PMQ (0.3 km).
What are some of the property amenities at 99 Bonham?
Some of the more popular amenities offered include free wifi, a fitness centre, and dry cleaning.
Which room amenities are available at 99 Bonham?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at 99 Bonham?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
What are some restaurants close to 99 Bonham?
Conveniently located restaurants include Honjo, Pica Pica, and Juno.
Are there opportunities to exercise at 99 Bonham?
Yes, guests have access to a fitness centre during their stay.
Is 99 Bonham located near the city centre?
Yes, it is 0.9 km away from the centre of Hong Kong.
Are any cleaning services offered at 99 Bonham?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at 99 Bonham?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to 99 Bonham?
Many travellers enjoy visiting Tai Kwun (0.6 km), Sik Sik Yuen Wong Tai Sin Temple (7.6 km), and PMQ (0.3 km).
Does 99 Bonham have any great views?
Yes, guests often enjoy the city view available here.