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Hong Kong Disneyland Hotel

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Disneyland, Lantau Island, Hong Kong China
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (3462)
360
Panoramas (7)
Room & Suite (815)
What is Travellers’ Choice?
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A note from Hong Kong Disneyland Hotel
Updated 14/06/21

About

#53 of 804 hotels in Hong Kong
Location
Cleanliness
Service
Value
Travellers' Choice
Escape to a lavish Victorian palace nestled along the shores of the South China Sea. Savor exquisite dining from around the globe, lounge the day away with a cocktail poolside or explore a garden maze in the shape of Mickey Mouse. Boasting stately accommodations with modern amenities plus live music in the grand 6-story lobby , this architectural marvel combines the splendor of a vintage seaside resort with the magic of Disney. Official Website Exclusive! Book your hotel stay online to receive exclusive privileges-room upgrade and complimentary drink.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Entertainment staff
Babysitting
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Seating area
Bottled water
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, Chinese

Location

Full view
56Somewhat walkable
Grade: 56 out of 100
10Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
Disneyland, Lantau Island, Hong Kong China
Name/address in local language
Getting there
Hong Kong Intl Airport13 kmSee all flights
Shenzhen Airport44 kmSee all flights
Disneyland ResortMass Transit Railway (MTR)11 min
See all nearby hotels
2659Reviews84Q+A100Room tips
Traveller rating
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Popular mentions
angrymouse wrote a review 21 Jun
1 contribution
Absolutely disappointing stay for my family. Would urge anyone think twice before making a decision to stay at this hotel. First of all, We waited for an hour or so to finish check in and by that time, all time slots for swimming pool on the day was fully booked. Moreover, the only day-time activity (making crafts) at the hotel has started. In short, expect no day time activity at the hotel for the first day of your stay. Expect a lack of activities in the hotel. Service of the staff definitely needs improvement. Staff at reception and restaurant had poor attitude and did not live up to the disneyland standard they usually have. Room was outdated and dirt could be found on the edge of bathtub and furniture. Food was pricey but did not live up to the price level. Lastly, soon after check out, i cancelled my reservation at disneyland hotel in july out of disappointment.
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Date of stay: June 2021Trip type: Travelled with family
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Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 2 days ago
Dear valuable guest, Thank you for your recent stay at our hotel and contributed your valuable time to provide a review of your stay. Firstly, please accept our terrific apologies for the challenges you encountered during your stay. Under the current pandemic threat, we are obliged to cope with the associated government policies to adjust some of our services and activities for a proper and safety environment to each of our guest. Thank you for your understanding and we are regretful to learn of all the inconveniences and difficulties caused. We treasure all our guests’ opinions and your comments will be taken under an earnest review that indeed can assist to perfect our service standard. Thank you. We look forward to welcoming you back. If you wish to discuss further, we would love to hear from you. Best Regards, Michael Lock Senior Manager, Hotel Operations
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Novacatz wrote a review 10 Jun
Singapore, Singapore7 contributions11 helpful votes
Plenty of kids thing around to do (characters coming through for photo op; free/paid activities) Aside from that however, other venues offer better value. - rooms are clean but obviously dated (scratches on furniture; just old) - (COVID) limited to 1 visit to swimming pool during stay - food overpriced and not that tasty. - dining credit system is a bit confusing/manual and bordering design to shut you out from actually getting actual face value advertised
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Date of stay: June 2021
Location
Service
Sleep Quality
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Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 1 week ago
Dear Novacatz, Thank you for your recent stay at Hong Kong Disneyland Hotel and contributed your valuable time to provide a review of your staying experience. We truly appreciate your comments that will definitely be delivered to the relevant teams for sharing and reviewing. We treasure all our guest opinions as they indeed can assist us to perfect our service standard to each of our guests. We look forward to welcoming back your visit to our Resort! Best Regards, Michael Lock Senior Manager, Hotel Operations
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LKW wrote a review 8 Jun
Hong Kong, China2 contributions
Typical room is quite old and no socket adjacent the bed, i think the design would protect the children, avoid the children touch the socket but it is neglect others age of users. The water pressure of shower are too strong and the mixer is not friendly to control. Furthermore, you won’t have any privacy if your room is located in ground level, everybody can see through your room in the garden if you don’t close the curtain. The environment of Walt's Cafe is good, but foods is horrible, we ordered the rid eye steak and pork risotto, rid eye steak is cold, even the butter source is not easy to melt on the steak, the pork on risotto is like stewed pork, the taste is not good. I feel disappointed in this hotel as we always heard the slogan on Disneyland “have a magical day”, we are the big fans of Disney, but this time everything is out of my expectation. One simple observation is we heard the Disney music everywhere in Disneyland but the hotel is no any background music to let the guests relate to the frame of “Disney”
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 2 weeks ago
Dear LINKAWAI_T, Thank you for your stay at our hotel and contributed your valuable time to provide a review of your staying experience. I truly appreciate your note to bring my attention to the mentioned issues that caused you inconveniences. On behalf of the hotel, please accept my sincere apologies for all the inconveniences caused. It is regret to hear some of the facilities in the guestroom do not meet your expectations and experienced a disappointed dining service. We treasure all our guests’ opinions and your comments will definitely be shared with the relevant team for earnest review as indeed they will assist us to perfect our service standard. Thank you to be a big fan of Disney and appreciate your support, as always. We look forward to welcoming your next visit that our teams will commit to bring a joyful and brand new magical Disney journey for you! Thank you. Best Regard, Michael Lock Senior Manager, Hotel Operations.
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Kenneth wrote a review 8 Jun
Hong Kong, China2 contributions
Nice room, varieties of facilities, the staff was nice. Everything was great. My daughter enjoyed so much! Highly recommend for family stayed. Close to the park and with shuttle from hotel Breakfast and lunch in the Chinese restaurant were great.
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Date of stay: May 2021Trip type: Travelled with family
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Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 2 weeks ago
Dear Seaside24339940211, Thank you for your recent stay at our hotel and contributed your valuable time to write us a review, much appreciated. We are delighted to hear of a satisfied and enjoyable stay created for you and your family. Your positive support definitely encourages our team to continuously strive for providing the best service and accommodation to each of our guest. Thank you! Again, thanks for your comments and we look forward to welcoming your next visit in a not too distant future. Best Regards, Michael Lock Senior Manager, Hotel Operations
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Loretta wrote a review May 2021
Hong Kong, China1 contribution
I have stayed in a hotel before, and I stayed in the kingdom club for the first time. It gave me a totally different experience than the last time. I must praise Best, who checked in for me. His friendly and attentive service and detailed advice brought a perfect start to my holiday. Another staff who I cannot remember the name of was bringing me from the lobby to the kingdom club. His kindly share makes us feel so surprising. Although the hotel is full booking on the day, I still have a very good experience on my stay. Although not all foods are delicious, they are all acceptable. The experience this time is really good, especially the service attitude of the staff must be praised. Thank you for makes me having a wonderful 2-day birthday holiday stay at the hotel. Will definitely choose again next time. 我以前住過酒店,而且是第一次住進國度俱樂部。 它給了我與上次完全不同的體驗。 我必須讚揚Best為我簽到。 他熱情周到的服務和詳盡的建議為我的假期打下了完美的開始。 我不記得名字的另一名工作人員將我從大廳帶到了王國俱樂部。 他的好意讓我們感到非常驚訝。 雖然酒店當天已全部預訂,但我的住宿仍然有非常不錯的經驗。 儘管並非所有食物都美味,但它們都是可以接受的。 這次的體驗真的很好,特別是員工的服務態度必須得到稱讚。 謝謝您使我在酒店度過了一個愉快的2天生日假期。 下次一定會再次選擇。
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Date of stay: May 2021
Rooms
Cleanliness
Service
Room Tip: Due to Covid-19, some foods are changed to pre-packaged, or you can ask the service staff to help...
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1 Helpful vote
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Response from GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel
Responded 3 weeks ago
Dear ORYH308, Thank you for choosing Hong Kong Disneyland Hotel to celebrate your birthday and provided a review of your stay. It is always a thrill to get compliments, particularly when they are as positive as your experience was. Our teams strive every day to ensure our guests have a wonderful and marvelous time during their stay and it is extremely encouraging from our guests to tell us! Your positive comments mean a lot to us and will definitely share with Best and the team. Thank you again for your kind comments and we look forward to welcoming you back in a not distant future. Best Regards, Michael Lock Senior Manager, Hotel Operations
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PRICE RANGE
US$217 - US$372 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
迪士尼乐园酒店, disneyland hong kong, hong kong disneyland hotel
LOCATION
ChinaHong KongIslands District / Discovery Bay / New Territories
NUMBER OF ROOMS
400
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Frequently Asked Questions about Hong Kong Disneyland Hotel
Which popular attractions are close to Hong Kong Disneyland Hotel?
Nearby attractions include Hong Kong Disneyland (0.6 km).
What are some of the property amenities at Hong Kong Disneyland Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hong Kong Disneyland Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hong Kong Disneyland Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hong Kong Disneyland Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hong Kong Disneyland Hotel?
Conveniently located restaurants include Enchanted Garden Restaurant, Chef Mickey, and Crystal Lotus.
Are there opportunities to exercise at Hong Kong Disneyland Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hong Kong Disneyland Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hong Kong Disneyland Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hong Kong Disneyland Hotel?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Hong Kong Disneyland Hotel?
Many travellers enjoy visiting Stone Tablet (2.5 km), Moral Sin Tong (2.9 km), and Mui Wo Man Mo Temple (6.7 km).