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Novotel Citygate Hong Kong

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#51 of 703 Hotels in Hong Kong
Certificate of Excellence
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Novotel Citygate Hong Kong
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3,592 Reviews from our TripAdvisor Community

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Showing 2,957: English reviews
Turin, Italy
Reviewed yesterday NEW

I stayed in this hotel twice, first time when I arrived in Hong Kong and then again after one week before leaving. I can say I enjoyed my stay there. Rooms are definitely not big, but roomy enough, with all comforts. I enjoyed the view as well, being in love with aviation... Service was almost perfect. Food at breakfast was...

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Helpful?
Thank joeluft
Reviewed 2 days ago NEWvia mobile

I stayed in this hotel as it's convenient for me to travel to Ngong Ping and Disneyland. Booked a standard room and was upgraded to a superior room. The size of the room was decent, enough to place an additional rollover bed. The design of the room was modern, it's too modern that one side of the bathroom is not...

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Helpful?
Thank GyojoN
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear GyojoN, Thank you very much for taking the time to review your stay at Novotel Citygate. I am delighted to learn that you enjoyed your stay with us, our unique location and all the convenient attractions on offer near by. Thank you for your comments in regards to breakfast, they will certainly be shared to the kitchen team for...

Spore
Reviewed 2 days ago NEWvia mobile

Great location! Easy access to Disneyland and Ngong Ping cable car. Hotel staff was very friendly and helpful and arranged a room with bath tub and baby cot for my 2 young kids. Food is easy to find as it is just next door to Citygate outlets. No free wifi though. Nonetheless, highly recommended!

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Helpful?
Thank ChanSG
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear ChanSG, Thank you for taking the time to review your stay at Novotel Citygate. I am happy to learn that you enjoyed your stay with your family, the accommodation and the great location; convenient to a plethora of attractions. May I suggest that you join Accor Hotels free loyalty program LeClub and next time you book with Accor Hotels...

Reviewed 3 days ago NEW

I stayed at this hotel when I had a one-night layover in Hong Kong, I arrived at the hotel at 22:00 and left at 09:30 the following morning, so my review is based solely on the room. The hotel is very convenient for Hong Kong airport, a few minutes in a taxi or the complementary hotel bus. The hotel is...

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Helpful?
Thank Steve M
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Steve M, Thank you very much for sharing your review of Novotel Citygate. I am happy to hear that you enjoyed your stay with us, even though it was of a short duration. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Manila, Philippines
Reviewed 3 days ago NEW

I will surely come back to this hotel on my next hongkong trip. It was a great hotel experience. It's so clean and staff are friendly and accomodating. Highly recommended. The buffet restaurant is good and the hotel is very accessible to the mall.

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Helpful?
Thank Miriam Evelyn S
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Miriam Evelyn S, Thank you for your wonderful review of Novotel Citygate. I am delighted to learn that you enjoyed your stay and will chose to stay with us again when you are next visiting Hong Kong. Thank you for your positive feedback in regards to the buffet. We look forward to welcome you back. Yours sincerely Nicholas Cullum...

New York City, New York
Reviewed 5 days ago NEW

Great location for mall shopping with branded stores. Hotel has very convenient shuttle service to and from HK International airport. If you want sightseeing it's conveniently close to Ngongping village cable car.

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Helpful?
Thank tbonife
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear tbonife, Thank you for sharing your review of Novotel Citygate. I am very happy to read that you found our unique location convenient to the many attractions of Lantau Island. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Seoul, South Korea
Reviewed 6 days ago NEW

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Helpful?
Thank Dave L
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Reviewed 6 days ago NEWvia mobile

(1) Everything is excellent except that the condition of the rollaway bed needs to be improved. Parts of the wood has chipped off and personally I find it is a hazard (2) my girl left her watch in the hotel and we have been trying to contact the hotel since we came back . Noticed that the after sales respond...

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Helpful?
Thank Starwarsl
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Starwarsl, Thank you for your feedback and comments in regards to your stay at Novotel Citygate. I do apologize if there was any delay in replying to you after your visit; I do believe you contacted us via email after hours and was replied to within 24 hours. Thank you for your comments in regards to the condition of...

Canberra, Australia
Reviewed 1 week ago

We stayed at Novotel Citygate in Tung Chung for two nights in November. We chose the location on Lantau as it is handy to some major attractions (such as the Giant Buddha and chairlift), and handy to the sights and attractions of Kowloon via the MRT, while being less congested than the downtown area. The Novotel provides free transfers to...

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Helpful?
Thank BrenCesca
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear BrenCesca, Thank you for your comprehensive review of Novotel Citygate. I am delighted to read that you enjoyed your stay with us and the many local attractions surrounding the hotel in Tung Chung. Thank you also for your positive feedback in regards to our buffet breakfast and recreational facilities. We look forward to welcome you back to Hong Kong....

Singapore
Reviewed 1 week ago

This is by far the most comfortable hotel you can find in HK and yet near to relaxation places surrounded by mountains and sea. It is so near and convenient to go to Disneyland. It made our family trip wonderful and comfortable. We will definitely be back again for this hotel in our next HK trip.

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Helpful?
Thank ryankU1502HS
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear ryankU1502HS, Thank you very much for your wonderful review of Novotel Citygate. I am delighted that you and your family enjoyed your stay with us and found our unique location convenient to your needs. We look forward to welcome you and your family back when you are next visiting Hong Kong. Yours sincerely Nicholas Cullum General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 

Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Region: China > Hong Kong > Airport , Lantau Island
Price Range: RM631 - RM1,338 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with HotelTravel.com, Hotels.com, Priceline, Orbitz, Ctrip TA, ACCOR, Travelocity, Booking.com and Expedia so you can book your Novotel Citygate Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Hotel Style:
#37 Business Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#41 Family Hotel in Hong Kong
#48 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Citygate Hong Kong staff and other travellers.
54 questions
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Questions? Get answers from Novotel Citygate Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high level room, the views are more than worth it”
 of 5 bubbles S1746ELpablom, 29 Nov 2016 | Read review
“The higher level the better”
 of 5 bubbles sriniv562016, 22 Nov 2016 | Read review
“Non smoking”
 of 5 bubbles SydneyFifer, 3 Nov 2016 | Read review
“Any room is excellent as long as it is available on arrival.”
 of 5 bubbles MPOULTON, 3 Nov 2016 | Read review
“Pool view nice.”
  • Room view of pool
 of 5 bubbles Lumpy73, 30 Oct 2016 | Read review
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