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24/12/2017 25/12/2017
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    Novotel Citygate Hong Kong

    No.51 Man Tung Road, Tung Chung, Hong Kong, China
    011 852 5803 7218
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    24/12/2017 25/12/2017
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    Traveller (1493)
    Room & Suite (640)
    Pool & Beach (126)
    • Excellent52%
    • Very good38%
    • Average8%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “cable car” (282 reviews)
    “outlet mall” (163 reviews)
    Free Internet
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Free Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
    Offers from Novotel Citygate Hong Kong
    Special Offer: Accor.com Exclusive Offer
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (4,155)
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    1 - 5 of 3,413 reviews

    Reviewed yesterday

    Facilities are nice. Housekeeping staff are a gem. Especially someone called Ju. Took good care of us as my husband was down with the flu. She made sure we have enough water to drink. Booked two rooms. Was promised an upgrade since I am Gold...More

    Review collected in partnership with Accorhotels.com
    Thank Iluvmangopapayaya
    Hotel's Favourite
    Reviewed 4 weeks ago

    This is my 10th visit to this hotel over the last 6 years. The front desk staff deal with new arrivals quickly and effcently, Room keys are soon given out, The same effcency apply to check out (even at 4.30am), as I had an early...More

    Review collected in partnership with Accorhotels.com
    1  Thank kenbearfield
    Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 4 weeks ago

    Dear kenbearfield, Thank you for your continued loyalty to Novotel Citygate and Accor Hotels; it is very much appreciated. Thank you also on your wonderful feedback in regards to the service you continue to experience and sharing it with the readers of Tripadvisor. We look...More

    Reviewed yesterday

    Overall the hotel was reasonable. Some refurbishment is required as there were no electrical outlets either side of the bed. With people now having multiple electronic devices not having charging points by the bed is outdated. Also the tv was in a place where when...More

    Review collected in partnership with Accorhotels.com
    Thank Colin H
    Reviewed 2 days ago

    A quick trip from the airport and good for very brief stays. Very impersonal so don't expect any welcome at check in. Very good buffet breakfast in a what resembles a large mess hall. The premier lounge is a complete let down. Scruffy and certainly...More

    Thank Peter H
    Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded yesterday

    Dear Peter H, Thank you for sharing your review of Novotel Citygate. Thank you for your positive feedback in regards to the breakfast offerings at Essence; I do apologize if the Premier Lounge did not meet your expectations. We look forward to welcome you back....More

    Reviewed 4 days ago

    We planned this time with 3 days starting at Novotel. Noticed some better training such as a consistent “thanks for your loyalty” when you go for the breakfast. As I was a platinum member, got upgraded and has access to the club lounge. While the...More

    Thank David L
    Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 2 days ago

    Dear David L, Thank you very much for your loyalty to Accor Hotels and choosing to stay at Novotel Citygate. Thank you for sharing with readers travel options unique to our location and thank you for your constructive feedback in regards to the Premier Lounge...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Concierge
    • Banquet Room
    • Children Activities (Kid / Family Friendly)
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Pool
    • Outdoor pool
    • Price range
    • US$130 - US$318 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #37 Business Hotel in Hong Kong
    • #39 Family Hotel in Hong Kong
    • #40 Romantic Hotel in Hong Kong
    • #47 Luxury Hotel in Hong Kong
    • Room types
    • Suites ,
    • Family Rooms ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 440
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Hotwire, Expedia, Travelocity, Agoda, Ctrip TA and Orbitz so you can book your Novotel Citygate Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Hong Kong >
    • Airport / Lantau Island
    • Also Known As
    • Novotel Citygate Hong Kong Hotel Hong Kong ,
    • Accor Hong Kong ,
    • Novotel Hong Kong Airport ,
    • Hong Kong Novotel
    Add Photo Photos
    Traveller (1493)
    Room & Suite (640)
    Pool & Beach (126)
    Dining (118)
    Hotel & Grounds (777)
    Bathroom (163)
    Business Centre & Event Rooms (21)
    Family and Play Areas (4)
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    Ask a question
    Questions & Answers
    Stephanie W
    15 November 2017|
    AnswerShow all 2 answers
    Response from NovotelCitygate | Property representative |
    Dear Stephanie W, Thank you for your question. The complimentary shuttle bus service runs every 15 mins from 6am to 11:45pm every day from terminal 2, ground floor, bus bays 29 to 30. Outside these hours we recommend a... More
    Hello, I have booked with your hotel for a stay in December 2017 (three nights) and another stay in January 2018 (two nights). We are a family of 2 adults and 4 children. When I requested the 50% off the second room family deal I was advised that we do not meet criteria - max 2 adults and 2 kids for this deal. I feel this is a little unfair as our next stop after Hong Kong is an Accor hotel in Vienna who were more than happy to honour the 50% family deal for our family. Also to make matters slightly worse, not only are we not able to take advantage of the 50% family deal, I now need to spend additional money to request a fold out bed as six people cannot sleep in a Queen room + an adjoining twin room (utilising a baby cot as well). My wife and I are Accor Plus members and we have booked a complimentary night as part of the above booking but the 50% family deal would work out more affordable if it could be arranged. Please contact me about this so I can advise our booking number. Also can I please ask, as we are staying as a family (over 2 rooms), will I be paying a single security deposit or will it be a security deposit for each room? Thank you for considering my issue. Ray
    26 October 2017|
    AnswerShow all 2 answers
    Response from NovotelCitygate | Property representative |
    Dear Raytriplej, Thank you for your question and please accept our apology for the late reply as this is not a direct website in control of the hotel. In regards to rates and availability we would always recommend emailing... More
    Umair M
    23 October 2017|
    AnswerShow all 3 answers
    Response from NovotelCitygate | Property representative |
    Dear Umair M, Thank you for your question. The hotel is located approximately 7 minutes drives from the airport. Kind regards, Novotel Citygate
    Room Tips
    "Suites are amazing"
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    "The higher the better."
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    "Rooms are very good"
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    "High floors have unobstructed view while facing the airport side."
    Read review
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