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Novotel Citygate Hong Kong

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#53 of 713 Hotels in Hong Kong
Certificate of Excellence
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Novotel Citygate Hong Kong
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3,763 Reviews from our TripAdvisor Community

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Showing 3,097: English reviews
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Auckland Central, New Zealand
Reviewed yesterday NEWvia mobile

Recently I stayed in the Novotel Citygate on my way through Hong Kong. Once again ( this is not my first visit to this hotel) I couldn't fault it. The staff were exceptionally friendly, helpful and courteous. The guest experience manager Kevin Tam was a great role model for his staff as he went out of his way to assist...

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Helpful?
Thank Jill F
Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 19 February 2017 via mobile

Novotel Citygate is only a stones throw away from HK international airport. They provide free shuttle bus service from airport to hotel n vice versa. Very easy for travelers. It is also very near to Disneyland... abt 2-3 stations away. Upon arrival, the hotel lobby is impressive. The staff are courteous n helpful. Check in was a breeze! Housekeeping service...

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Helpful?
2Thank CEO38
About Hotel's Favourite Review
NovotelCitygate, Front Office Manager at Novotel Citygate Hong Kong, responded to this review

Dear CEO38, Thank you so much for your wonderful review of Novotel Citygate and your loyalty to Accor Hotels. I am delighted that you found our location convenient to all the surrounding attractions on Lantau and the complimentary airport shuttle easy to use. A good nights sleep away from home is not always easy to find; fantastic feedback in regards...

Sydney, Australia
Reviewed 2 days ago NEW

A helpful welcoming check in with an attentive duty manager who went out of his way to expedite an early check in for us. Outstanding concierge staff both for access to the Business centre on a weekend aswell as baggage handling. Couldn't be better An adequate to good room with full height windows and a pleasant view. Quick lift service....

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Helpful?
Thank Richard P
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear Richard P, Thank you very for such a wonderful review! I am happy that my team was able to offer you an early check in and assistance during your stay. Thank you for your positive comments around our unique location. Look forward to welcoming you back again soon. Kind regards, Daniel McKeown Resident Manager

Anaheim, California
Reviewed 2 days ago NEWvia mobile

Great place to stay for a stop over or visit to the Big Buddha. The hotel is nice and the connection to the outlets is great. It's also connected to the MTR station, so very convenient! I enjoyed my stay and would stay here again.

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Helpful?
Thank Molly M
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear Molly M, Thank you for your review. I am happy that you would return to the hotel and enjoyed your overall stay. Thank you for the positive comment around location. Hope to welcome back again soon, Kind regards, Daniel McKeown Resident Manager

Denver
Reviewed 2 days ago NEW

All of the positive things say about this hotel are true. FYI, ask directions to the shuttle pick-up area on the lower level and if I recall correctly, their van parks in slot 39. I think they run on a schedule, but you can call them to check. So to our issue: When we checked in, the front desk staffer...

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Helpful?
Thank Newtrierjimmy
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear Newtrierjimmy, Thank you for your review and comments regarding your stay. The complimentary shuttle bus service runs every 15 mins from 6am to 11:45pm every day from terminal 2, ground floor, bus bays 29 to 30. I am sorry to read that you their was some miscommunication during your check in. The hotel certainly tries to explain any upgrade...

Sydney, Australia
Reviewed 2 days ago NEWvia mobile

We've been to other hotels in Hongkong and finally i've found a place where we will be coming back over and over again. The location is very convenient if you want to go to Disneyland and it is right next to Citygate outlets where you can dine and shop! Service is good, staff are very helpful and friendly. I highly...

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Helpful?
Thank yip_me
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear yip_me, Thank you very much for the wonderful comment. I am very happy that you enjoyed the location and the freindly staff. We all look forward to welcoming you back to hopefully achieve the 5 out 5 rating from you. Kind regards, Daniel McKeown Resident Manager

Stockholm, Sweden
Reviewed 3 days ago NEW

The hotel is perfect, near Hongkong Airport. There is a shuttle bus for free between the airport and hotel. The rooms are big, nice and clean. Unfortunately we did not try the breakfast as we had an early departure.

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Helpful?
Thank True_TravelerSE
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear True_TravelerSE, Thank you for your review of your recent stay. I am delighted to read that you found the hotel perfect and enjoyed your stay. We hope that we can welcome you back again soon. Kind regards, Daniel McKeown Resident Manager

Australia
Reviewed 5 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank hahacouple
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Philippines
Reviewed 5 days ago NEW

Staff are friendly and accommodating. Free shuttle service to airport. Close to the shops, restaurant and to MTR. We were upgraded to Premier room, my family enjoyed our stay. We'll definitely consider again Novotel Citygate!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank cheriemhelc
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear cheriemhelc, Thank you so much for your wonderful review! It is very much appreciated from the whole team at Novotel Citygate. I am very happy to read that you found the staff friendly and accommodating and enjoyed the unique location of the hotel. We look forward to welcoming you back again soon. Kind regards, Daniel McKeown Resident Manager

Sydney, Australia
Reviewed 6 days ago NEW

We stayed here due to the proximity to the airport as we had a evening flight to Europe the next night. Check-in was a breeze and came with friendly service. The hotel offers free shuttle bus to & from airport. The hotel itself is contemporary, modern and the standard room is prefect size for a couple. The hotel is located...

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Helpful?
1Thank samsaml82
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear samsaml82, Thank you for your review and comments regarding your stay. I am delighted to read that you enjoyed the location next to Citygate Outlet shopping mall and local attractions. We do hope that we can welcome you back again the next time you transit through Hong Kong. Sincerely, Daniel McKeown Resident Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 

Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Region: China > Hong Kong > Airport , Lantau Island
Price Range: RM514 - RM1,054 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, ACCOR and Priceline so you can book your Novotel Citygate Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Hotel Style:
#37 Business Hotel in Hong Kong
#40 Family Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#48 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Citygate Hong Kong staff and other travellers.
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Questions? Get answers from Novotel Citygate Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Well designed room with everything a traveller needs.”
 of 5 bubbles W134RYlindal, 16 Mar 2017 | Read review
“Every room has their own Nespresso unit, a nice touch to any hotel room.”
  • Bathroom access, from both sides of the room.
 of 5 bubbles 77edgard, 16 Mar 2017 | Read review
“top corner rooms always a winner”
 of 5 bubbles NibbanAh, 12 Mar 2017 | Read review
“Quiet room on concierge level floor 21”
 of 5 bubbles 963ingridp, 25 Feb 2017 | Read review
“Always ask for photos if you have any special requirements for your stay”
 of 5 bubbles JanineW10, 9 Feb 2017 | Read review
5 of 5