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Novotel Citygate Hong Kong

4,247 reviews
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Traveller (1538)
Room & Suite (837)
Pool & Beach (126)
Overview
  • Excellent52%
  • Very good38%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“cable car”(289 reviews)
“outlet mall”(170 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
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Offers from Novotel Citygate Hong Kong
Special Offer: UP TO 30% - EARLY BOOKING
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Name/address in local language
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,247)Write a Review
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1,807
1,268
307
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1,807
1,268
307
64
38
Show reviews that mention
All reviewscable caroutlet mallclose to the airportbig buddhangong pinglantau islandtung chungcity gateairport hotelfree shuttlepremier loungeminutes from the airportshopping centrebetween flightsruns every minutesan early flightdirect access
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1 - 5 of 3,484 reviews
Reviewed 3 days ago

We were recently in Hong Kong and chose the Novotel because it was close to the airport and had an airport shuttle. However, the hotel had many food choices, lovely architecture, pleasant rooms, and was located in a mall so there was plenty to do!...More

1  Thank DGPTraveler
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 2 days ago

Dear DGPTraveler, Thank you very much for your wonderful review of Novotel Citygate. Thank you for sharing your experience with the readers of Tripadvisor; I am delighted to learn that you enjoyed your stay with us. I do hope you were not too rushed on...More

Hotel's Favourite
Reviewed 2 January 2018

We are so glad we chose this hotel as our home for my family's very first vacation in Hong Kong. The location is very strategic as it has access to the Citygate Outlet stores and to the HK MRT Tung Chung station. It even has...More

3  Thank AldenM
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 3 January 2018

Dear AldenM, Thank you so much for your wonderful review. I am delighted that you and your family thoroughly enjoyed your stay with us. Thank you very much for your great feedback in regards to the service you received from our Concierge team, your comments...More

Reviewed 3 days ago

Very comfortable room. Breakfast very varied choice and good quality. Reception team attentive and efficient. Pleasant park just outside for a stroll. Would recommend this hotel as good base for city visit.More

Review collected in partnership with this hotel
Thank Jonathan S
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 2 days ago

Dear Jonathan S, Thank you very much for taking the time to review your stay with us at Novotel Citygate. I am very happy to learn that you enjoyed your stay with us and found the location perfect for your needs. We look forward to...More

Reviewed 5 days ago

More

Review collected in partnership with Novotel Hotels
Thank Mark R
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 4 days ago

More

Reviewed 5 days ago via mobile

I was really positively surprised with my stay at the Novotel Citygate. The hotel is very close to the airport with free shuttle every 15 min ! Very friendly and effective front desk staff. Rooms are quite large with nice views. Very comfortable bed! Bathrobes,...More

Thank ILS7L
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 4 days ago

Dear ILS7L, Thank you very much for your wonderful review of Novotel Citygate. I am delighted that you enjoyed your stay with us and found the location suited your needs. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

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123456697
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Concierge
Banquet Room
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$132 - US$353 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#49 Luxury Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$132 - US$353 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#49 Luxury Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1538)
Room & Suite (837)
Pool & Beach (126)
Dining (118)
Amenities (67)
Business Centre & Event Rooms (21)
Family and Play Areas (4)
Questions & Answers
Ask a question
mossy2015
16 January 2018|
AnswerShow all 6 answers
Response from BettyM16 | Reviewed this property |
Yes, we did. If a room is available they are very accomodating. We arrived very early, while we had a coffee our room was made available to us.
0
Votes
mossy2015
16 January 2018|
AnswerShow all 3 answers
Response from Golfnut3977 | Reviewed this property |
Reception are very helpful but it will depend on room availability. We arrived at 8.00am and had a shower in the gym and left bags with concierge while doing some shopping. We were able to check in around 11.30.
0
Votes
anggi_tarra
8 January 2018|
AnswerShow all 2 answers
Response from kawuwung | Reviewed this property |
1. Yes, you better bring umbrella. Or raincoat if you want to go to Disneyland. But you can buy raincoat in all seven eleven , cheaper. 2. I dont know the biggest toys r us in HK .. :) 3. Macau only 1 hour on time by ferry... More
1
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12345638
Room Tips
"higher level"
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"Rooms with showers are open plan - pick a room with a bath if you want an enclosed bathroom."
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"higher floors, not facing the multilane highway better rooms on higher floors"
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"Good for a short break, Great Staycation hotel"
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