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Novotel Citygate Hong Kong

Expedia.comUS$128*
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#55 of 719 Hotels in Hong Kong
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Novotel Citygate Hong Kong
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3,866 Reviews from our TripAdvisor Community

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Showing 3,187: English reviews
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Vancouver, Canada
Reviewed yesterday NEW

My choice of hotel when visiting Hong Kong is mostly Novotel Citygate. I've stayed here several times since 2010. My latest visit in April 2017 proved that this hotel has maintained its high standards. Novotel Citygate is primarily an airport hotel but I prefer the location in Tung Chung (a 10 min free shuttle bus ride from the airport) as...

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Helpful?
Thank AlvinNarod
Melbourne, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 1 April 2017 via mobile

Our first weeks holiday was in HK, then away for a week and back for a night to get our flight home. We chose the Novotel Citygate as we had done all our sightseeing and just wanted a comfy bed close to the airport which good connections-we weren't disappointed! Teo days before we were invited to check in on line...

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Helpful?
2Thank Amanda C
About Hotel's Favourite Review
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Amanda C, Thank you for your wonderful review of Novotel Citygate and your loyalty to Accor Hotels. Thank you also for your detailed review of the hotel, its location and the surrounding facilities and transport options. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Jakarta
Reviewed 2 days ago NEW

We stayed at this hotel for the last 3 days of our HK-Macau trip, as we planned to spend time at Disneyand, Ngong Ping and do some shopping at Tung Chung. Perfect location as it was very convenient to move around these locations and even outside Lantau island as the hotel is connected to mall and MTR. The room is...

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Helpful?
Thank Senjamerah
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Senjamerah, Thank you for taking the time to review your stay at Novotel Citygate. Our location is certainly convenient to the vast attractions located on Lantau, I am happy that it met all your needs. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Marathon, Canada
Reviewed 2 days ago NEWvia mobile

First of all hotel location is good, close to the airport. Secondly have free shuttle bus. The hotel itself is so easy to get around. It attached to a mall and store outlets for shopping. The MTR station also just around the corner. It was great stay!

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Helpful?
Thank jessicamorrison
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear jessicamorrison, Thank you for your great review of Novotel Citygate. Thank you also for your great feedback in regards to our unique location and the many surrounding facilities on offer. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Dallas, Texas
Reviewed 2 days ago NEW

We stayed here twice while connecting through Hong Kong on our trip. This hotel is a modern, nicely-appointed property that has a free shuttle to/from the HKG airport. The first stay, we arrived around midnight after 2 very long flights. We had to check out at 6am, and ended up getting upgraded to this beautiful suite that was very large....

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Helpful?
Thank TallTexan75229
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear TallTexan75229, Thank you very much for your loyalty to Novotel Citygate and Accor Hotels. I am delighted that you choose to stay with us on both visits to Hong Kong and on both occasions you enjoyed your stay. Thank you also for your positive comments in regards to our accommodation and shuttle bus services. We look forward to welcome...

Beijing, China
Reviewed 2 days ago NEW

Not very responsive Hotel. Nice rooms but a little wear and tear shows. Only some of the staff at the reception were up to par and it was at times difficult to get help. Received a call from the Hotel which was a bit weird and I never received a call of this nature in any other Hotel. "Guest service",...

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Helpful?
Thank Bernhard S
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Bernhard S, Thank you for sharing your review of your recent stay at Novotel Citygate. It is a common practice for our team to call our guests during their stay to ensure the stay is comfortable and to provide any additional assistance that may be required. I do apologize in this case if the staff member asked if you...

Chicago, Illinois
Reviewed 2 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank Mary Ann M
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Reviewed 3 days ago NEW

We had a Hong Kong trip from 14-19th May 2017 as a family of four. We chose Novotel Citygate due to proximity with Airport and Disneyland. And what a decision it was. We had one of the most memorable stays in this hotel. The hotel is at a 5 min distance from airport and we were picked by the Hotel...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank pawanagrawal2017
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear pawanagrawal2017, Thank you for your comprehensive positive review of Novotel Citygate. I am delighted to learn that you and your family enjoyed the Executive Premier Suite and all the benefits associated with staying on our Premier Floor. Thank you also for highlighting our unique location and food and beverage selections to the readers. We look forward to welcome you...

Melbourne, Australia
Reviewed 4 days ago NEWvia mobile

This hotel is still my favourite in HK. The service, the amenities and the location are ideal for an overnight, or longer, stay. Check in and out are speedy and efficient and friendly, even the warm welcome back is sincerely given. The location near the airport with the free shuttle is great. The nearby Citygate shops are handy (though extensions...

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Helpful?
Thank MelbourneTravelmad
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear MelbourneTravelmad, Thank you very much for your loyalty to Novotel Citygate and Accor Hotels. I am delighted to learn that you are a fan of the hotel and continue to choose to stay with us when visiting Hong King. Thank you for your wonderful review, we look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Bishops Castle, United Kingdom
Reviewed 6 days ago NEW

The hotel is in a good location and there is a handy shuttle bus to the hotel from the airport. The room was clean, the staff helpful when we wanted to book an extra night, but we felt it was expensive for a short stop-over. Breakfast was good, but that too was pricey.

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1Thank ValFromBishopsCastle
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear ValFromBishopsCastle, Thank you for the comments regarding your stay. Thank you for highlighting the unique location and the complimentary shuttle bus the hotel provides. Thank you as well for the positive feedback around room cleanliness and staff service. We hope to welcome you back again soon. Kind regards, Daniel McKeown Resident Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The only airport hotel in Hong Kong with city convenience, Novotel Hong Kong Citygate is just 5 minutes from Hong Kong International Airport and AsiaWorld-Expo. With direct access to MTR, it takes only 30 minutes to the city centre and Hong Kong Disneyland is 2 stops away. Enjoy spectacular views from the Ngong Ping Cable Car and discover bargain shopping at Citygate Outlets, both are at the doorstep. Features meeting facilities, two restaurants, a bar, a 24-hour gym and swimming pool. ... more   less 

Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Region: China > Hong Kong > Airport , Lantau Island
Price Range: RM515 - RM977 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Ctrip TA, Priceline, Hotwire, ACCOR, Cancelon, getaroom.com, TripOnline SA and HRS so you can book your Novotel Citygate Hong Kong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Hotel Style:
#37 Business Hotel in Hong Kong
#40 Family Hotel in Hong Kong
#41 Romantic Hotel in Hong Kong
#51 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Citygate Hong Kong staff and other travellers.
77 questions
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Questions? Get answers from Novotel Citygate Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor with good view”
Senjamerah, 22 May 2017 | Read review
“All rooms seem to have great views in either direction”
bernhards174, 22 May 2017 | Read review
“As a Le Club Accor member we were upgraded to a high floor room with a view.”
C9906CFtomf, 17 May 2017 | Read review
“Ask for non smoking and request early room access if arriving off and early flight”
Jaydeem54, 15 May 2017 | Read review
“Great rooms”
161germ_nr, 12 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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