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4.5
#221 of 644 hotels in Jakarta
Location
Cleanliness
Service
Value
Ideally located in Jakarta’s Central Business District, Ascott Sudirman Jakarta is just a stone's throw away from the busiest Sudirman area. The serviced residence is part of Ciputra World 2, an integrated development that also comprises a Grade A office tower and retail amenities. With its ideal location, the luxurious residence is close to an array of business and entertainment attractions.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Romantic
Languages Spoken
Indonesian
Location
Jl. Prof. DR. Satrio No. 11 Ciputra World 2, Jakarta 12930 Indonesia
Ascott Sudirman Jakarta
205 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We stayed here for three nights. It was Christmas time and Jakarta was so calm. Come and make the trip during this period and you will see a different Jakarta compared to normal time. The hotel located within Ciputra World 2 where people always confused this hotel with the one next to Lotte Avenue. Although the location is not very friendly to most people, we enjoyed our privacy here during the stay. It is also within walking distance to local food and shopping mall. It also has starbucks and family mart within the development too!
As usual, the brand conceptually represents an apartment/residence hotel instead of the normal hotel room. It was a studio suite with functional kitchenette together with washer and dryer.
The unit was huge for three of us. Although we did not get the same as the one in the photos during our booking, this unit is good enough as it overlooking Kuningan area heading towards Tanah Abang. The view was good although the weather was not so good that time. The interior was average but the deco items are quite nice.
The toilet comes with separate WC and shower/tub. The problem with it is that it has sliding doors without any lock from inside. If you have a kid, embarrassingly he might come and slide it open while you are inside.
The facilities are good although the swimming pool is too small. The only not so memorable experience here was the breakfast. The spread was little and the food were not so overwhelming. We thought we could have some good croissant with coffee but both just an upset.
Overall the stay was above average. We like it.
Just remember if you ordered anything from go-jek/grab, make sure to mention the apartment is within Ciputra World 2, accessible via Tokopedia Tower.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BernardSiew, General Manager at Ascott Sudirman Jakarta
Responded 12 Jan 2020
Dear Shaiful_Noh We are glad to learn that you and your family had enjoyed our facilities and services during your stay with us over Christmas. We have shared your kind comments with our team. We have also noted your comments pertaining to our buffet breakfast and would like to apologize for it being less than satisfactory. We will continue to work with our restaurant operator to ensure that steps are taken to improve on this. We thank you once again for your support and hope that you and your family will visit us again soon. Warmest Regards Bernard Siew
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1) nice spacious and modern property. 2) the vibe when you walk in good & spacious. What you would expect from a 5 star property. 3) staff are warm and professional. 4) the studio rooms are spacious and well furnished. Bed, couch, table, kitchenette, washrooms - all feel just right. You may have to use that remote for the AC though. Lighting switches, power sockets etc. are well placed. 5) wifi is good although without a password, feels slightly less secure. 6) the breakfast is good. It’s not an elaborate spread, but it is not too basic either. There is an egg station outside the AC area. I am fussy about a good breakfast & I wasn’t complaining. There are also slight daily variations - so you are not bored by breakfast if you are staying for a few days. 6) close to Lotte mall (7 mins brisk walk, 10 if you are like me). It’s a good mall. You won’t miss much.
The bad: 1) It’s a bit of a struggle for cabs to find this hotel, despite the building being a gigantic one. It’s next to the tokopedia tower. Multiple times, a he cabbie dropped me at the exit behind the hotel, at one time prompting me to jump over a fence in a suit. Clearer instructions and signboards on the roads leading up to the hotel will help.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BernardSiew, General Manager at Ascott Sudirman Jakarta
Responded 18 Feb 2020
Dear 591Jane2015 We are delighted to hear that you enjoyed our facilities and services during your stay and have shared your kind comments with our team. We pride ourselves on going the extra mile to exceed our guests’ expectations and feedback such as yours serves to encourage and motivate the team do strive to do even better. We thank you once again for your support and we at Ascott Sudirman Jakarta look forward to welcoming you back to your “home away from home” in the near future. Warmest Regards Bernard Siew
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Nice, clean and comfortable serviced apartment. Location is not so convenient and people often get confused between the other Ascott services apartment nearby and Ascott Sudirman. Breakfast spread is sufficient. One of the staff was coughing continuously without closing his mouth without a tissue paper and another lady staff combing her hair near the food ( breakfast time). Attention is required on handling of food by the staff.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BernardSiew, General Manager at Ascott Sudirman Jakarta
Responded 18 Feb 2020
Dear SingBob7 We are glad to learn that you found our rooms to be clean, comfortable and overall good value for the money paid. We have however noted your feedback pertaining to the restaurant staff and have shared this with our restaurant operator. We will ensure that corrective measures are taken immediately to ensure that proper hygiene procedures are in place. For this, I sincerely do apologize. We thank you once again for your support and we look forward to your next visit. Warmest Regards Bernard Siew
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The property itself is nice. Had one bedroom suite which amenities were just right. What would have made a good stay turned into poor service were the front desk staff.
They put up an announcement for shuttle service to MRT and has a timetable from Monday to Friday starting at 7am and half an hour therein until 830am.
Apparently it wasnt a shuttle like you would imagine. They actually booked a cab for you free of charge from their property to the closest MRT station. One would have thought wow what a service.
After 10 minutes of waiting, an inquiry made to the front desk staff who said it is near Lotte which supposed to be 2 minutes away. Another 10 minutes has passed, the front desk staff insisted the cab is still at lotte. I asked if we could called the taxi company. The staff, Rosa, seemed reluctant at first and finally called after a strong request was made. I also made the call myself. And at the end of over 30 minutes waiting we got our own transport instead.
Whilst the issue may seem like taxi company problem, what I found lacking is the service. Why would you announce shuttle service at certain times when in fact you dont have it? People rely on this kind information to manage schedules. The front desk staff didnt have the attitude to help their guests and let alone have the initiatives to do more. When asked for commentary card, so the note on their shuttle service can be passed on to the relevant unit, they gave me a piece of paper like the one you’ll find at your bedside. Thus leading to this post.
I like the property but what makes up for it are the staff. Such a waste.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BernardSiew, General Manager at Ascott Sudirman Jakarta
Responded 18 Feb 2020
Dear Donatman We are very concerned to note of your dissatisfaction pertaining to the inconvenience caused pertaining to the shuttle drop to the MRT station. For this, I sincerely do apologize. Usually we will ensure that there are 2 to 3 taxis on standby during these times as it is the peak period and getting a taxi would be difficult or guest would inform us a day ahead so that we can arrange accordingly. Unfortunately there were no taxis available on that particular day thus leading to the delay. Our team will continue to work with Bluebird to ensure that there are taxis on standby during the busy periods so as to avoid a similar incident in future. Thank you for bringing this matter to our attention and though we continuously strive to ensure that our guests enjoy their stay with us, we have obviously fallen short of our goal this time. The hotel is actively working to improve service levels and your feedback has proven to be invaluable. Once again, our apologies for the inconvenience caused and we continue to be committed to providing you and all our guests with the highest standard of service. We look forward to your continued patronage and if I may be of any further assistance to you, please feel free to contact me directly. Warmest Regards Bernard Siew
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Overall the residence looks very nice but I found dirty water kettle. I was staying with my 3-month old baby. They didn’t have baby bath. With $$$ price for breakfast buffet I was hoping of full course of breakfast like in any other big starred hotels but it was very limited and all carbs.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BernardSiew, Manager at Ascott Sudirman Jakarta
Responded 18 Feb 2020
Dear Catherinejuwita We are very concerned to note of your dissatisfaction pertaining to your recent stay with us whereby the lack of certain services and facilities have fallen short of your expectations. Thank you for bringing this matter to our attention and though we continuously strive to ensure that our guests enjoy their stay with us, we have obviously fallen short of our goal this time. The hotel is actively working to improve service levels and your feedback has proven to be invaluable. We apologize for the inconvenience this may have caused to you and we continue to be committed to providing you and all our guests with the highest standard of service. We look forward to your continued patronage and if I may be of any further assistance to you, please feel free to contact me directly. Warmest Regards Bernard Siew
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Booked a one bed premier room. The room was larger than I would expect, but the plus points for me were (i) the simple modern design of the apartment and (ii) the master bedroom along its bathroom. The amenities were also perfect, WiFi and TV were fully working. Room was clean and tidy, and even smell good (because there was a kitchen so I would anticipate there would be residual smell of the kitchen. Will definitely going back again for another staycation.
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Date of stay: January 2021
Location
Service
Sleep Quality
Room Tip:One Bed Room Premier is lit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Siew, General Manager at Ascott Sudirman Jakarta
Responded 19 Jan 2021
Dear Kevinyehezkiel We are delighted to hear that you enjoyed our facilities and services during your stay and have shared your kind comments with our team. We pride ourselves on going the extra mile to exceed our guests’ expectations and feedback such as yours serves to encourage and motivate the team do strive to do even better. We thank you once again for your support and we at Ascott Sudirman Jakarta look forward to welcoming you back to your “home away from home” in the near future. Best Regards Bernard Siew
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What will happen when you get more than what you expect? Satisfaction! That's what I got when I was staying at Ascott Sudirman. To be honest, I was captivated by their interior photos, even though I only wanted to stay for one night. When I entered the room, I found everything to be perfect, as I expected: a large bed, private kitchen, a comfortable work space, and a spacious bathroom (plus a bathtub!). Because of their strategic location, I was able to enjoy a very magical view of Jakarta from where I was staying - and it looked even more beautiful at dusk and at night. Absolutly satisfying and surely value for money. Best staycation ever!
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Review collected in partnership with this hotel
Date of stay: April 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BernardSiew, General Manager at Ascott Sudirman Jakarta
Responded 30 Jun 2020
Dear VidiP14 We are delighted to hear that you enjoyed our facilities and services during your staycation and have shared your kind comments with our team. We pride ourselves on going the extra mile to exceed our guests’ expectations and feedback such as yours serves to encourage and motivate the team do strive to do even better. We thank you once again for your support and we at Ascott Sudirman Jakarta look forward to welcoming you back to your “home away from home” in the near future. Warmest Regards Bernard Siew
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Need to increase their standard as a 4 star rating (minimum) hotels. Cleanliness is very poor; using a cheap cleaning equipments. Very convenient location and near to mall and offices building. Thank you
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BernardSiew, General Manager at Ascott Sudirman Jakarta
Responded 20 Jan 2020
Dear Q660SKianh We are very concerned to note of your dissatisfaction pertaining to the overall cleanliness of your room and for this, I sincerely do apologize. We will continue to train and monitor the team to ensure that they are more thorough. Thank you for bringing this matter to our attention and though we continuously strive to ensure that our guests enjoy their stay with us, we have obviously fallen short of our goal this time. The hotel is actively working to improve service levels and your feedback has proven to be invaluable. We continue to be committed to providing you and all our guests with the highest standard of service. We look forward to your continued patronage and if I may be of any further assistance to you, please feel free to contact me directly. Warmest Regards Bernard Siew
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Everything is awesome, especially the city view! Really love it! Cookware and tableware are perfectly equipped, recommended for long stay vacay. However, I bit disappointed with the cleanliness, when touring the room, the floor feels bit dusty and found gypsum flakes on couch. So, need to call housekeeping to vacumm entire apt room again.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Siew, General Manager at Ascott Sudirman Jakarta
Responded 19 Jan 2021
Dear Ctiney95 We are glad to learn that you had generally enjoyed our facilities and services during your stay and have shared your kind comments with our team. We have however noted your feedback with regards to the less than satisfactory cleanliness of your room and for this I sincerely do apologize. We will continue to work with our Housekeeping team to ensure that rooms are more thoroughly cleaned and that more stringent checks are done moving forward. Thank you once again for your support and we look forward to your next visit. Best Regards Bernard Siew
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we enjoyed our stay in this property. check in process was a breeze. the car park facility is a great bonus. also the washing machine and induction stove. the cleaning staffs were also very helpful, pity we didnt take their names.
the room service were cheap and excellent tasting too.
worth mentioning Bernard Siew the Residence Manager who took time to write personally instead of the usual auto generated emails. :)
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Date of stay: October 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They don’t have airport transport. The only thing you could do is to take Blue Bird Taxi to Ascott which probably going to cost you around IDR 250.000 excluded from highway fee (around IDR 25.000)
There are more places to choose from in the Jakarta area.
PRICE RANGE
RM 467 - RM 604 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaJakartaSetiabudi
NUMBER OF ROOMS
192
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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