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Mandarin Oriental, Jakarta

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1,128 Reviews from our TripAdvisor Community

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Showing 949: English reviews
London, United Kingdom
Reviewed 4 weeks ago via mobile

There is security everywhere in Jakarta and the Mandarin is no different. They will stop your car at the gate and check, there are scanners at the hotel doors before you walk in. Certainly feels safe. The rooms were huge but felt impersonal and less luxurious than other Mandarin properties like the one in Hong Kong. Service was average but...

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Helpful?
Thank KittyTrigger77
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I am was very sorry to read that you found our service average and your room less luxurious and impersonal compared to our sister hotel in Hong Kong. I have shared your constructive feedback with the rest of the team and I sincerely apologise if we did not meet your expectations. I really hope that despite...

A TripAdvisor Member
1 review
Reviewed 13 December 2016

Is a nice hotel with cozy room, friendly and helpful staff and also delicious breakfast :) Thank you Mandarin for upgraded my room, so I get bigger room (too big :p) and big bathroom as well. and thank you for the hospitality!

Review collected in partnership with this hotel
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MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, Thank you very much for choosing Mandarin Oriental as your choice of residence while staying in Jakarta. It was a real pleasure to have you staying with us and I was delighted to read that you enjoyed your experience. I will certainly take the opportunity to share your generous comments with the rest of the team....

Quezon City, Philippines
Reviewed 9 December 2016

I stayed a week at the Mandarin; our organization held a conference there. The room was a combination of classy and modern, both offering a very relaxing atmosphere. Room size was easily 1.5 or double most hotel rooms in the same price range, with spaces allotted for a king-sized bed, a mini office, and a living area. The bathroom was...

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Thank Michiko119
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, First of all, I would like to thank you very much for having taken the time to share your recent experience with us. I was delighted to read that you have enjoyed your stay with us and had time despite working to relax and enjoy some of Jakarta's best attractions just nearby the hotel. I will...

Aussie in London
Reviewed 8 December 2016

Asked about airport transfer, the cost was IDR 800,000. I said no thank you and will catch a silver bird taxi. They then offered a silver bird taxi to pick us up for IDR 400,000 and charge to our room which i accepted. The ride only cost IDR 300,000. Arriving late at night after 24 hours of travelling we decided...

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Thank love2travel1958
Birmingham, United Kingdom
Reviewed 7 December 2016

I stayed at the Mandarin Oriental in November 2016 for a Business trip. The hotel was outstanding. I spend around 100 nights a year in hotels and I must say this is close, if not top of my list. Of course, this comes with a higher cost, but you certainly get what you pay for. The room is really large,...

Review collected in partnership with this hotel
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Thank KatyF1984
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, It was a great pleasure to learn that you really enjoyed your stay with us. Please allow me to take the opportunity to thank you kindly for having chosen Mandarin Oriental Jakarta as your choice of residence while staying in our city. At Mandarin Oriental Jakarta we strive to continously deliver the highest level of personalised...

NEW YORK
Reviewed 7 December 2016

This is the first time I stayed in Mandarin Hotels. I booked through my Amex Platinum, Fine Hotel Collections which was a great offer. Before going into details let me tell you, never underestimate this hotel seeing the building from outside or from the pictures. In reality Jakarta Mandarin is really a stunning property with the type of service and...

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Thank Arun T
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I am extremely glad to hear that finally you had the opportunity to try our fabolous group of hotels. I am even more excited to hear that your visit in Jakarta was so successful that due to that you are now planning to use our properties in other locations. Thank you very much for your feedback...

Vienna, Austria
Reviewed 27 November 2016

The Mandarin Oriental Jakarta is a comfortable, stylish and gracious property set in the heart of Jakarta adjacent to the upscale Plaza Indonesia and Grand Indonesia shopping malls in city centre. My room was a suite that overlooked the front of hotel with wonderful view of Jakarta city to the north. I reserved Club Room access that allowed entry to...

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2Thank OnTravel4Ever
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I would like to sincerely thank you for your detailed review of your stay and our property. We were extremely pleased to welcome you and have you staying with us and I was glad to read that you enjoyed our warm Indonesian hospitality. I hope that you will have the opportunity to visit Jakarta in the...

Reviewed 23 November 2016 via mobile

I stayed in the hotel several times since last and always comeback. This hotel has among other things superb location, great selection of breakfast, comfortable room and bed, super safe and great staffs! Enjoy the stay there and will come back quite often.

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Thank Franciska D
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I am extremely delighted to read that you became a regular guest at our Hotel and feel always like at home at every occasion. I would like to have the opportunity to share your generous comments with the rest of the team. At Mandarin Oriental, we always strive to fulfill our guests' expectations. On the your...

Kuala Lumpur, Malaysia
Reviewed 23 November 2016

Mandarin Oriental Jakarta is easily one of the best hotel to stay at in Jakarta in terms of room quality, location and services. Check in was prompt despite the fact that arrived at 10 am in the morning and the concierge do go above and beyond their call of duty to help resolve your problems. AWESOME and well worth your...

Review collected in partnership with this hotel
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1Thank shidamahadi
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I would like to express my sincerest gratitude for having taken the time to share your positive comments and impression about your stay with us. At Mandarin Oriental, the team really strive to deliver a very warm service that always wants to fullfill our guests' expectations. I will certainly share your thoughts with them and for...

Bandung, Indonesia
Reviewed 22 November 2016

It was wonderful to stay at mandarin oriental jakarta , room is so clean, very good service , friendly and so helpful staff , amazing city view , good security , so great moment to stay there. Will definitely be back again to Mandarin oriental Jakarta.

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Thank Susilawaty52
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I would like to sincerely thank you for your time taken to review Mandarin Oriental Jakarta on this forum. I was delighted to read that you had a wonderful stay with us. Mandarin Oriental Jakarta and its team always strive to deliver the most authentic and personalised experience to its guests and it is very rewarding...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 

Additional Information about Mandarin Oriental, Jakarta

Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: RM830 - RM1,374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Hotels.com, Agoda, Travelocity and Jetsetter so you can book your Mandarin Oriental, Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Family Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Business Hotel in Jakarta
#2 Luxury Hotel in Jakarta
#2 Spa Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Jakarta staff and other travellers.
8 questions
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Questions? Get answers from Mandarin Oriental, Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick one with a view to the city”
 of 5 bubbles MinecarftLover, 6 Jan 2017 | Read review
“Book for a room overlooking the "Bundaran HI"”
 of 5 bubbles patrickls2014, 5 Jan 2017 | Read review
“nice location. very nice room”
 of 5 bubbles caudron1204, 25 Dec 2016 | Read review
“Try the Premier Club Rooms”
 of 5 bubbles ArunT187, 6 Dec 2016 | Read review
“Club Room floor is the way to go....”
 of 5 bubbles OnTravel4Ever, 27 Nov 2016 | Read review
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