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The Media Hotel And Towers

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The Media Hotel And Towers
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282 Reviews from our TripAdvisor Community

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Showing 194: English reviews
Jakarta, Indonesia
Reviewed 1 March 2014

Stay one night for work, the room was ok, the view was ok, the breakfast was good. Just little bit disappointed with the service, we called the housekeeping for make-up room, and they just came too late..

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Helpful?
Thank InlyF
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear InlyF, Thank you for taking the time providing us with the feedback about your stay with us. We are very pleased that you have had a great time during your staying with us. I can assure you that I have shared your comments with the related department for our improvement. We believe that your comments will help us to...

Bandung, Indonesia
Reviewed 9 February 2014

This hotel had a weird policy for us as a guest. Security directly refuse my baggage when he ask what's inside my bag and I told it's a food heater (because I travelling with a kid). Surely I was disappointed and NEVER EVER want to stay at this hotel anymore! The concierge services also not friendly and did not give...

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Helpful?
1Thank Daniel_Setiawan92
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Daniel_Setiawan92, Thank you for your comment on TripAdvisor with regards to your experience at our hotel. I was very concerned about the less pleasant experience you had. Therefore I would like to apologize for the inconvenience and I can assure you that I have personally shared your comments with the related department for further investigation and improvement. Kind Regards,...

Brighton, United Kingdom
Reviewed 2 February 2014

The Media Hotel and Towers is situated in North Jakarta, a 7-8 min. drive from Mangga Dua shopping complex. The building is standing rather on its own, with no restaurants, shops etc. right next to it. However, there are several restaurants and cafes inside the hotel, as well as a spa, salon and some other facilities. Quality of the food...

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Helpful?
Thank EddieFP
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear EddieFP, Thank you for taking the time providing us with the feedback about your stay with us. We are very pleased that you have had a great time during your staying with us and it’s always great to hear that you enjoyed our hotel and service. We are looking forward to welcoming you back in The Media Hotel &...

Kuala Lumpur, Malaysia
Reviewed 10 January 2014

Its an old hotel, was previously sheraton. But for as long as i've been there (when it was still sheraton till now,the media) the hotel services are the best. The staff are very helpful,friendly too. Anything that you wanna know,just ask around. Yes the bed is a little too old,furniture too. Yet it is still nice and comfortable for a...

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Helpful?
Thank Rose A
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Rose A Thank you for your great feedback of your recent stay at our hotel. We are very pleased that you have had a great time during your staying with us and it’s always great to hear that you enjoyed our service and facilities. Your comments will be shared with the team and this will definitely motivate them to...

Adelaide
Reviewed 30 December 2013

This hotel boasts being the only five star hotel in North Jakarta and it is certainly a lovely place to stay. The staff were more than attentive and very friendly, the rooms large and comfortable. The bathroom even contained a bath which was great for soaking travel weary bones. There are several places to eat and a well stocked bar...

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Helpful?
Thank nera0414
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear nera0414, Thank you for taking the time providing us with the feedback about your stay with us. We are delighted to hear that you enjoyed your stay and we are looking forward to welcoming you back in The Media Hotel & Towers for your next stay in Jakarta. Kind regards, Algamar Idris General Manager

Jakarta, Indonesia
Reviewed 16 December 2013

At first, it was a very nice gesture to upgrade our booking to a Towers Executive Floor upon checking because the hotel was running full. Unfortunately the 'upgraded' room turns out to be not properly maintained. The bed cover was dusty and you can feel that it has not been used for sometime. The TV was not working, so I...

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Helpful?
Thank NikkiSulistio
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear NikkiSulistio, Thank you very much for your review. We are training our staff to bring a consistently higher level of service. Therefore we are grateful to hear your feedback. Therefore I would like to apologize for the inconvenience and I can assure you that I have personally shared your less positive experiences with the concerned department head to avoid...

Reviewed 12 November 2013

old hotel but nice people, good food too.. but too crowded in weekend so many kids, maybe because this hotel so friendly to kids, not good location, traffice jam but near to ancol area and kemayoran area,

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Helpful?
Thank abi-Arief I
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear abi-Arief I Thank you for taking the time providing us with the feedback about your stay with us. We are delighted to know that you are happy with our services and products. As we always make guest’s experience as priority, It’s always great to hear that our guests enjoying The Media Hotel & Towers with the surroundings. Please let...

Vatican City, Italy
Reviewed 9 November 2013

Repeated stays >12 before re-branding. Stayed 3 nights, everything looked like in need of renovation. Was upgraded to Jr Suite, with good space, view of the town, but run-down mattress. Breakfast good for general comparison, but way under SE Asia 5* hotels. Interestingly, out of the first 20 posters only 2 are positive, must be a coincidence that 2 of...

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Helpful?
Thank onobond
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Onobond, Thank you for taking the time providing us with the feedback about your stay with us. Your constructive comments are really appreciated for our own improvement in the future Please let me know when you plan to visit us again and I look forward to welcoming you back and having the opportunity of better serve you.

Bangkok, Thailand
Reviewed 28 October 2013

I Chose the hotel in consideration of the proximity with the JIEXpo. And this is the only real positive I can find in the hotel. The overall structure is very old with an arcane way to get to the lobby with a (one) very slow lift. The staff is overall courteous and overall efficient. The rooms are clean but rather...

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Helpful?
Thank vaccarile
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Vaccarile, Thank you for taking the time to share your experience regarding your recent stay with us. We believe that your comments will help us to upgrade the quality of our service. Vaccarile, we are very sorry for the unpleasant experience you had during your stay with us and we had shared your comments with the team for our...

Denpasar, Indonesia
Reviewed 8 October 2013

No one greeted me at the lobby, no one picked my luggage. i asked where the reception is and the bellboy appoint a small desk without any person near the stairs. i wait for several minutes and asked again to another bellboy, thank God he 'understood' me and escort me to the elevator. Check in process was so so, there's...

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Helpful?
Thank fransz_13
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Frans Z, Thank you very much for your review. I am very concerned about the difficulties you faced during your stay with us. Therefore I would like to apologize for the inconvenience and I can assure you that I have personally shared your comments with the related department heads for further investigation and improvement. Once again, I sincerely apologize...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Media Hotel & Towers is one of the major recognized international branded hotels in the North Jakarta area accommodating a mix of domestic and international business coming to Jakarta. Strategically located to the Mangga Dua World Trade Center (the largest retail shop in Southeast Asia), the hotel provides delegates easy access to the Jakarta International Expos (the largest exhibition hall in Indonesia) and direct access to International Airport. ... more   less 

Additional Information about The Media Hotel And Towers

Address: Jln. Gunung Sahari Raya 3, Jakarta 10720, Indonesia (Formerly Sheraton Media Hotel And Towers)
Region: Indonesia > Java > Jakarta
Price Range: RM209 - RM410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Media Hotel And Towers 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Sheraton Media Hotel
Sheraton Jakarta
Jakarta Sheraton
Hotel Style:
#76 Spa Hotel in Jakarta
#96 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Media Hotel And Towers staff and other travellers.
4 questions
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Questions? Get answers from The Media Hotel And Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“near elevator”
 of 5 bubbles nuningf, 15 Dec 2016 | Read review
“higher floor”
 of 5 bubbles 214gunawans, 13 Dec 2016 | Read review
“insist that everything in the room works”
 of 5 bubbles agerges, 26 Nov 2016 | Read review
“large room”
 of 5 bubbles obbog, 20 Oct 2016 | Read review
“smoking room at 12th floor”
 of 5 bubbles maftuchi, 17 Oct 2016 | Read review
5 of 5