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Sari Pan Pacific Jakarta

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#40 of 454 Hotels in Jakarta
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Sari Pan Pacific Jakarta
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729 Reviews from our TripAdvisor Community

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Showing 524: English reviews
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Pekanbaru, Indonesia
Reviewed 2 days ago NEW

As usual, the staff were friendly and warm. The bed and pillows were comfortable. The room was quiet and relaxing. Unfortunately, I was a little disappointed with the room service. The food came later than usual. My son refused to eat the chicken (Ayam Kalasan) he ordered as the chicken was not cooked (blood).

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank ayewltp
Reviewed 6 days ago NEW

Great hospitality, Great Staff, Great location. They made you feel comfortable and very helpful when I needed assistance. Walking to Malls and supermarket. The room is spacious and clean. Must visit their club lounge on the top floor. Security is excellent and always be safe.

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Helpful?
Thank Alan K
Bali, Indonesia
Reviewed 1 week ago via mobile

i will do my review based on the price of the room. location was good, size of room was good. unfortunately the rooms need renovation. i will recommend it because of the location and the price. malls are walking distance. should you want coffee, there is starbucks.

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Helpful?
Thank Coldbintang
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for choosing to stay at Sari Pan Pacific Jakarta and write this review. You join other readers who have mentioned and enjoyed our location in the heart of Jakarta. We have taken your feedback constructively in regarding to our facilities. Please rest assured we're work closely together with our Owners to start planning for our Hotel renovation project...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Location great and staff are very helpful and rooms are nice and spacious. The Gym was great. Club Lounge was great with good selection of food items. Comfortable bed and internet service was great. Staff who was doing the greet and meet service was great if you are new to the destination.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank vs6010
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for writing a fantastic review on your stay at Sari Pan Pacific Jakarta. Our restaurant is fondly appreciated by our guests, and we are glad that you love it too. Your kind comments are encouraging and bring such a motivation to the team to consistently provide memorable experiences to all guests. I will share your comments with our...

UK
Reviewed 1 week ago

The staff were very efficient, helpful & friendly.The buffet breakfast is quite superb- very wide choice & the Indonesian dishes outstanding especially the 'bubur ayam' (chicken rice porridge) etc. Good service at breakfast even when busy at peak times. This hotel is a great base for a business trip to Jakarta as it is centrally located. The pool is reasonable...

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Helpful?
Thank scubaguyUK
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for making Sari Pan Pacific Jakarta your hotel of choice. We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day....

Jakarta, Indonesia
Reviewed 2 weeks ago

I booked through reservation a week before checked in, it was confirmed. and made sure in two days. It made lilbit upset because my booking reservation wasn't exist checked by front desk. Then finally made the new one.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Mr C
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for making Sari Pan Pacific Jakarta your hotel of choice. In reference to your experience at Sari Pan Pacific Jakarta, I would like extend my sincerest apologies on behalf of myself and the team. I am pleased to advise you that we have reviewed your feedback with the management and taken the corrective action for the future. I...

Reviewed 2 weeks ago via mobile

Service is superb. Flavored water is ready during the afternoon in the lobby. Coffee and tea in the morning. This simple gesture for clients to enjoy makes up for the weakness in the building itself. Rooms need renovation badly. Located near Plaza Indonesia.

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Helpful?
Thank lisasullydenon
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you very much for your trust in Sari Pan Pacific Jakarta and taking the time to share this comprehensive Sari Pan Pacific experience with other readers. It was a pleasure to know that you had an excellent time with us in Jakarta. Your kind comments are encouraging and bring such a motivation to the team to consistently provide memorable...

Sri Lanka
Reviewed 3 weeks ago

insit on 4 star facilities and dont het fooled by pics the hotel probably does this to get u to upgrade and collect usd25 more per room per day hotel should have automatically upgraded to a better room if any client does not like the room facilities

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Mr H
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for making Sari Pan Pacific your hotel of choice. Thank you for your recent review on TripAdvisor and via our Trust You customer response service. As I have communicated via email with you following receipt of your Trust You report, I have reviewed your feedback reference the upgrade charges with our Front Office and Accounts teams. I was...

Copenhagen
Reviewed 3 weeks ago

Stayed two nights for a business meeting. It is a rather big, typical business hotel, smoothly run and convenient, although a bit aging here and there, also the rooms. I was impressed by staff who were all very friendly, efficient and professional (yes like 5 star staff at 3 star hotel as someone previously noted). Getting hot water sometimes took...

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Helpful?
Thank MobileDane
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

We are glad that you had an enjoyable stay in our hotel, which is reflected by a very positive feedback highlighting the best of what our team has to offer. Your kind comments are encouraging and bring such a motivation to the team to consistently provide memorable experiences to all guests. We are deeply concerned that in some areas we...

Venice, Italy
Reviewed 23 February 2017

I love this hotel actually, but unfortunately this hotel really need renovation. Carpet in the room need to be changed, looks more 50 years aged. Furniture in room is the same with the carpet but it look the management only doing re varnish, cause it looks old style furniture. Bathroom also the same, old small tile, old style bathtub. My...

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Helpful?
Thank AugustoVI
Dean R, General Manager at Sari Pan Pacific Jakarta, responded to this review

Thank you for staying at Sari Pan Pacific Jakarta. I do appreciate the constructive feedback provided. We are deeply concerned that in some areas we had fallen short of your expectation. I have taken this opportunity to share your comment with the team so that we can look into this, as we continuously endeavor to provide good service and facilities...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Food & drink at the hotel
Keyaki
Keyaki
Cuisines: Japanese, Sushi, Asian
Cafetaria Sari Pan Pacific
Cafetaria Sari Pan Pacific
Cuisines: Asian, Indonesian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located right in the heart of Jakarta's prestigious commercial shopping, dining and entertainment districts, Sari Pan Pacific Jakarta Hotel is the perfect choice for your stay in Jakarta. Just 35 minutes away from Jakarta's Soekarno Hatta International Airport, it is also close to Jalan Thamrin, the most famous Boulevard in Central Jakarta. Most airline offices, major business offices, several embassies and a leading department store are just a few minutes walk away from the hotel. The Sari Pan Pacific Jakarta Hotel has won the Adikarya Wisata Award three times for exceeding hospitality achievement and dedication to support tourist development. Above all, here at Jakarta’s preferred business address, we seek to provide five-star service, always. ... more   less 

Additional Information about Sari Pan Pacific Jakarta

Address: Jln. M.H. Thamrin 6, Jakarta 10340, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: RM327 - RM565 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sari Pan Pacific Jakarta 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Agoda, Priceline, Ctrip TA, Hotels.com, Cheap Tickets, Travelocity, Booking.com, Asiatravel.com Holdings, HotelsClick, Hotel.de, HRS and Despegar.com so you can book your Sari Pan Pacific Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sari Pan Pacific Jakarta Hotel Jakarta
Pan Pacific Jakarta
Jakarta Pan Pacific
Hotel Style:
#20 Business Hotel in Jakarta
#21 Family Hotel in Jakarta
#28 Spa Hotel in Jakarta
#38 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Sari Pan Pacific Jakarta staff and other travellers.
1 question
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Vancouver, Canada
7 months ago

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Questions? Get answers from Sari Pan Pacific Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for a room facing the front of the hotel. ”
 of 5 bubbles ayewltp, 28 Mar 2017 | Read review
“Request high floor”
 of 5 bubbles 533alank, 24 Mar 2017 | Read review
“Beautiful.”
 of 5 bubbles 714mrj, 14 Feb 2017 | Read review
“Improve cleanline of bedcover, sprei, pillow cover”
 of 5 bubbles kuwatr, 14 Feb 2017 | Read review
“to gate a good view select a room facing the street thamrin, especially in Sunday you can see car free day condition from your room”
 of 5 bubbles yandimukhdar, 26 Jan 2017 | Read review
5 of 5