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Shangri-La Hotel Jakarta

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1,325 Reviews from our TripAdvisor Community

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Showing 1,117: English reviews
Reviewed 3 days ago NEWvia mobile

Visited The Ballroom. Nice and classy details. Suitable for any classy occassion such as wedding, convention, etc. Has coffee shop straight from the lobby. Price per coffee : IDR 55k ++ Ideal for business meeting. Casa Domaine is a perfect bar for hangout. Satoo is famous for its sushi and sashimi quality. Buffet promo available using credit cards, up to...

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Thank Agnes L
Jakarta, Indonesia
Reviewed 4 days ago NEW

I stayed in Junior suite room. Upon check in we can do the personal check in inside the room. I got Pool view which is fantastic. The room is very spacious. 2 big sofa at living room, free 1st round for minibar, 1 spacious bathroom with TV in front of the bath tub. Clean and spotless for this old gems....

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Thank marlinasetiawan
Reviewed 4 days ago NEWvia mobile

It has been the most satisfying weekend gateway experience ever in Jakarta for me. The suite room is spacious. I even over slept in the living room's comfy sofa while watching a football match one night. Wake up in the morning I can enjoy a cup of fresh cappuccino from the coffe machine while listening to my favorites music from...

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Thank Bambang W
Singapore, Singapore
Reviewed 6 days ago NEW

Having been to Jakarta many times and staying at various international hotels, I could say Shangri-La gives the true experience of luxury like no other. You will be greeted by friendly and polite staff even before you put your first step into the hotel. Room cleanliness and amenities are great, and a wide variety of breakfast options in the morning....

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Thank linh0019
Pasig, Rizal, Philippines
Reviewed 6 days ago NEW

I stayed there end of November 2016 and their service and amenities are topnotch. Their location is near the business district and one of the biggest commercial areas in the area. Rooms are posh and very comfortable. Their amenities include free wifi and usual free water and fruits daily. I would definitely go back and stay there when given the...

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Thank JosephAdrian S
Jeddah, Saudi Arabia
Reviewed 1 week ago

I am privileged to have a corporate rate to stay at Shangri-la hotel Jakarta. This is my fourth time to stay at Shangri-la and it's awesome in all measures. The only thing I had to deal with is taking taxi to buy things but the hotel location is about 8 minutes drive from Grand Indonesia mall, that will cost you...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Ajian A
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Ajian A, It is truly an honor to be considered as one of the best hotel in Jakarta. To have you as our guest is a privilege for us and please be assured that your compliment will be shared with the whole team who will be happy to read them. Thank you for your continuous support. WE look forward...

Kuwait
Reviewed 1 week ago

Shangri-La does it again. This is my first visit to Jakarta, and as usual I checked to see if there is a Shangri-La hotel in the area. With my past experience with Shangri-La they always maintain high standards, and they did not disappoint me this time. The level of luxury in the room, amenities, layout, and quality is at bar...

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Thank Yousuf A
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Yousuf A, I would like to thank you for choosing Shangri-La Hotel, Jakarta as your place to stay during your first visit to the city. I am glad to know that our overall facilities and service has met your expectation and made your stay excellent. It is an honor to be of service to you and we look forward...

Richmond, NSW
Reviewed 1 week ago

For the two daysa of our stay there was never any hot water. Before booking an otherwise good hotel ask them to guarantee that there will be hot water. We told hotel but there was no action and no apology. What atrocious service and attitude. BATS has also gone downhill with two really amateur bands and a 1920s disco that...

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Thank Norman H
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Norman H, First of all, thank you for sharing your feedback. I do regret that your recent stay with us is not as you have expected. I would like to assure you of our team’s commitment in working very hard to ensure our guests enjoy their stay and please accept my sincere apologies that we did not meet your...

Reviewed 1 week ago via mobile

Amazing spa , staff !!! Good restaurants variety ..Room are clean , bed confortable and amazing view on the pool ..Staff very friendly and professional..really careful.I ve been staying there for 3 months ..amazing gym open 24hrs .. selection on class . In the hotel you can find a medical clinic .. really helpful !

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Thank johanniem2016
SLJDMM, Resident Manager at Shangri-La Hotel Jakarta, responded to this review

Dear johanniem2016, Thank you for choosing our hotel as your home during your visit to the city. Your compliment is truly appreciated and will be shared with our colleagues who will be proud to read them. It is a pleasure to have you as our guest. We hope to be able to welcoming you back in the future. With Best...

Geneva, Switzerland
Reviewed 1 week ago

WOW, simply WOW ! Even if Jakarta is not the most beautiful or even interesting city in the world, I miss Jakarta, because of Shangri-la Hotel. This hotel is really one of the best I've ever been in. LUXURIOUS, CLASS, CLEAN, NET, TIDY, CALM, BEUATIFUL, GOOD AMENITY. Staff : ALL the staff are exceptional, professional, smiling. The deliver an exceptional...

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Thank SwissGreg
SLJDMM, Resident Manager at Shangri-La Hotel Jakarta, responded to this review

Dear SwissGregg, Thank you for sharing this heartwarming review and for choosing Shangri-La as your place to stay in the city. We highly appreciate your compliment for our rooms, swimming pool, security facilities and especially our colleagues. With great acknowledgment from a delighted guest such as yourself, our team will be motivated to keep presenting the best service. It is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 

Additional Information about Shangri-La Hotel Jakarta

Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: RM676 - RM1,370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Hotels.com, Agoda, Cheap Tickets and Travelocity so you can book your Shangri-La Hotel Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta
Hotel Style:
#6 Romantic Hotel in Jakarta
#8 Spa Hotel in Jakarta
#9 Business Hotel in Jakarta
#9 Luxury Hotel in Jakarta
#12 Family Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Jakarta staff and other travellers.
2 questions
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Questions? Get answers from Shangri-La Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 1810 - Junior suite have pool view”
 of 5 bubbles marlinasetiawan, 18 Jan 2017 | Read review
“Best if you ask for rooms facing the poolside for better view”
 of 5 bubbles 689IanS, 16 Jan 2017 | Read review
“Make sure you ask for a smoking room if you are a smoker.”
 of 5 bubbles yousufa352, 13 Jan 2017 | Read review
“Check on hot water before booking”
 of 5 bubbles NormanH832, 12 Jan 2017 | Read review
“Take the rooms facing back - they have a better view”
 of 5 bubbles , 8 Jan 2017 | Read review
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