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Shangri-La Hotel Jakarta

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1,348 Reviews from our TripAdvisor Community

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Showing 1,133: English reviews
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Reviewed 6 days ago NEWvia mobile

2 years back I have been billed a bottle of white wine, which I never drunk, a few weeks later I have receive a refund..... I did not return to the hotel for several stays in Jakarta, now as a business partner did already booked there I did join again..... Day one, getting back to the hotel at 15.00 they...

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Helpful?
2Thank Lugano-Mike
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Lugano-Mike, Thank you for sharing your experience. I am very sorry that your recent stay did not meet your expectation. It is truly disappointing that we did not manage to recover your impression of our hotel. I do agree that this is not the standard of our service. I hope I can assure you that these matters have been...

Reviewed 6 days ago NEW

I often visit Jakarta for business purpose. Shangri-La hotel Jakarta is my prefer hotel whenever I'm here. Staff here is very friendly and helpful especially DANIEL. I'm asked by parent to buy a local traditional tea but have a hard time to find it. In the same day's evening, I bump into with DANIEL and seek advise from him. He...

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Helpful?
Thank Chen C
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Chen C, Thank you for choosing Shangri-La Hotel, Jakarta as your place to stay in the city. I am delighted to know that our colleague, Daniel, provided you with great service and made a lasting impression on you. We appreciate your acknowledgement and Daniel will surely be proud to read your compliments. It is a pleasure to have you...

Townsville, Australia
Reviewed 1 week ago via mobile

The Shangri La is quiet beautiful inside. I liked the fact that you couldn't hear the busy streets from inside the building. The waitresses in the foyer seemed genuinely friendly and willing to help. The security and doormen were always attentive and smiled. The breakfast buffet is rather epic, there is definitely options for everyone, bacon, halal friendly options, Japanese,...

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Helpful?
Thank tbellinger
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear tbellinger, Thank you for sharing this nice review. I am delighted to know that your recent stay at our hotel was excellent. Your compliment is truly appreciated and will be shared with our colleagues who will be happy to read them. It is an honor to be of service to you. We look forward to welcoming you back in...

Singapore, Singapore
Reviewed 2 weeks ago

Have stayed here a number of times through the years, and am beginning to see some age with the property. Still a great place to stay, but the rooms and halls are showing wear, although some have been renovated somewhat recently and are not as bad. The inability to use a cell phone unless right up on the window or...

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Helpful?
Thank Weissgunn
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Weissgunn, It is great to hear that you had an enjoyable time during your business trip. Thank you for acknowledging our colleagues’ effort in presenting guests with the best experience. They will be happy to read the compliment. Your feedback regarding the cellular signal is well noted and has been shared with related departments to enable a solution. It...

Reviewed 2 weeks ago via mobile

First, I really admire the Shangri-La aroma, it's like having a distinct memory of the hotel. Im mused that every branch smells the same. Secondly, I love their breakfast buffet. I was overwhelmed by how massive the choices they have. I wish I woke up early so I could have enjoyed my breakfast more. Also, I appreciate how huge the...

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Helpful?
Thank Lorelie S
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Lorelie S, I am glad that the Shangri-La’s scent, our breakfast buffet and room has made a nice impression during your business trip. I would also like to thank you for your compliment for our colleagues. They are our greatest assets and I believe your kind words will meant a lot for them. Thank you for sharing your experience....

Hong Kong, null, Hong Kong
Reviewed 2 weeks ago

Shangri-La Jakarta has excellent location in Jakarta, polite staff and excellent choice of restaurants serving various types of cuisines. The security arrangement is very good and guests will feel secured

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Helpful?
Thank Subodh D
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Subodh D, It is an honor for us to be considered as one of the best place to stay in Jakarta. Thank you for your compliment for our hotel. We look forward to the pleasure of having you again as our guest. With Best Regards, Andrew den Oudsten General Manager

Reviewed 2 weeks ago

Stayed here last june for one night only during a holiday break and i was very pleased with my overall experience in this hotel. I wished i could stay longer! I received a very warm greeting from the staff and i was personally led to my room by Ms. Steffi, who was very welcoming and informative. If only she didn’t...

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Helpful?
Thank Felicia L
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Felicia L, Thank you for sharing your experience. It is truly a pleasure to know that your holiday break at our hotel was excellent. Thank you for the recognition you have given for my colleague, Steffi. She will be happy to read your comment and to know that she was a part of making your stay a memorable one....

Berlin, Germany
Reviewed 2 weeks ago

It was the most memorable weekend we had. The services were awesome. We've been pampered so much and we enjoyed every second of our stay. Love everything about this hotel, the super comfortable room, the spacious bathroom, the wonderful kids club, the just perfect size swimming pool, every detail needs provided . even the very elegant bath rope, and Special...

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Helpful?
Thank Ugo_Bruce
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Ugo_Bruce, I am happy to hear that you had a perfect quality time with your family at our hotel. Feedback such as this serves to keep us motivated to continue presenting the best experience for our guests. Thank you for your acknowledgement of our colleagues, especially Reza. Please be assured that your compliment will be shared directly with him....

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

I visit Jakarta often on business and always thoroughly enjoy my stay at this property. The service is impeccable and I'm always impressed how the waitresses and taxi booking staff remember me and my preferences. The restaurant options are fantastic and the rooms are perfectly set up for business travel. On my last visit, I forgot my passport in room...

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Helpful?
Thank A TripAdvisor Member
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Valued Guests, It truly delights me to know that our colleagues have made your business trip an enjoyable one. Thank you for your kind words to the team, especially Sonny. He will be proud to read the kind acknowledgement. We look forward to welcoming you back on your next visit to the city. With Best Regards, Andrew den Oudsten...

Manila
Reviewed 3 weeks ago

I last stayed at the Shangri-La Jakarta in 2007. It was a quick 1-night transit stay coming in from Bandung. I have good memories of that stay, particularly the breakfast at Satoo. This time, it was a full 5 night stay in a Deluxe Room on the 9th floor. My room had a view of the pool and the adjoining...

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Helpful?
Thank PhTravelling_Guy
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear PhTravelling_Guy, First of all, thank you for taking the time to share this detailed review. It is our pleasure to have been able to welcome you back for your recent business trip after such a long absence. I am pleased know that you had an enjoyable stay. Your feedback regarding the room amenities and SATOO’s bacon and egg noodles...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Breakfast included
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 

Additional Information about Shangri-La Hotel Jakarta

Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: RM678 - RM1,428 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Expedia, Travelocity and Cheap Tickets so you can book your Shangri-La Hotel Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta
Hotel Style:
#6 Romantic Hotel in Jakarta
#8 Spa Hotel in Jakarta
#9 Business Hotel in Jakarta
#9 Luxury Hotel in Jakarta
#12 Family Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Jakarta staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a room on the same side as the mosque!”
 of 5 bubbles Weissgunn, 9 Feb 2017 | Read review
“City View but make sure they are not joint rooms i.e common door between two rooms”
 of 5 bubbles SubodhD_12, 7 Feb 2017 | Read review
“Get a pool facing room if you can - they are quieter”
 of 5 bubbles PG_Cumbus, 1 Feb 2017 | Read review
“Accessibility "Rooms on the south side are quieter"”
 of 5 bubbles harmuk, 24 Jan 2017 | Read review
“Room 1810 - Junior suite have pool view”
 of 5 bubbles marlinasetiawan, 18 Jan 2017 | Read review
5 of 5