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The Park Lane Jakarta

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#30 of 456 Hotels in Jakarta
Certificate of Excellence
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The Park Lane Jakarta
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432 Reviews from our TripAdvisor Community

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Showing 343: English reviews
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A TripAdvisor Member
Oslo, Norge
2 reviews
2 helpful votes
Reviewed 2 days ago NEW

A full service hotel centrally located in Jakarta offers a friendly and service minded staff, good food and good rooms. The facilities are well eat and are properly cleaned. High quality WiFi is included in the room charge. Airport pick up and drop can be booked.

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1Thank A TripAdvisor Member
Reviewed 6 days ago NEWvia mobile

I am really glad to see the hotel is busy but I am sad to see how the property is maintained. The frontliners, i.e. Phone operators, receptionists are very important, the management must put their eyes on.

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Helpful?
Thank Telly F
Parklane_jkt, Public Relations Manager at The Park Lane Jakarta, responded to this review

Dear Telly Fong, Thank You for writing your comments. However we find funny that you would write a review when you did not stay at the hotel. You where only the booking agent for Hildiberg Company. Your complaint was that you could not contact our reservations department because all of our lines where busy. We did call you back after...

A TripAdvisor Member
Level Contributor
4 reviews
4 hotel reviews
3 helpful votes
Reviewed 1 week ago via mobile

I love the room and but just a litte bit disturbed about the view (cemetery) ,, but its okay becoz i have a big one bed and the comfort room. And you get a mineral water and free softdrink!! About the breakfast is standard not too special and the pool is crowded.. but overall i like it! Worthy!!

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Thank A TripAdvisor Member
Parklane_jkt, Public Relations Manager at The Park Lane Jakarta, responded to this review

Dear Valued Guest, Thank you for taking the time to review your stay with us. I appreciate your positive feedback about our hotel and for taking the time to point out area where you feel improvement is required. Thank you for your support and we look forward to your next visit. Yours Sincerely PR Manager

Jakarta, Indonesia
Reviewed 2 weeks ago

Nice and quiet hotel, perfect if you're looking for a quiet place to rest n breath... The Room are clean and comfy with peaceful view. The room service and the overall Foodwas great, the staff was eager to make our stay as enjoyable as possibleservice too. Overall is very good, will probably return soon!

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Helpful?
Thank emmanuel_c
Parklane_jkt, General Manager at The Park Lane Jakarta, responded to this review

Dear Valued Guest, Thank your for all the positive review, we truly appreciate your business and trust in us. We are also very happy to hear that our staff and service met to your needs and expectations. We look forward to welcoming you back again to our hotel in the near future. Yours Sincerely, General Manager

Reviewed 3 weeks ago via mobile

Very freindly staff with very clean and neat rooms.the staff give you the feeling of a family and you dont feel alone, specially the manager miss ERIZ is a great person.the acess is near to the center of city .the food is great and have good veriety.

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Helpful?
Thank Shafi S
Parklane_jkt, General Manager at The Park Lane Jakarta, responded to this review

Dear Valued Guest, Thank you for all the positive feedback that you posted online during your visit with us. I’m glad that we were able to meet your expectations and your kind comment regarding our Guest Experience Manager, especially Eriz is really appreciated. Rest assured this will be passed on to her through an appreciation letter. Thank you for your...

Kuala Lumpur
Reviewed 3 weeks ago

Very comfortable room and friendly staff. Very close to a mall that has everything that you will ever need. Easy access to transportation and convenient to anywhre in Jakarta. Room rate is reasonable. Should have halal certificate for food served as the breakfast buffet is served with pork albeit served away from other food presentation. This was my only concern....

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Thank wanazli
Jakarta, Indonesia
Reviewed 3 weeks ago via mobile

The old hotel room and already renovated, nice and clean. The room size also quite big. Good price compare with other 5 star hotel. There is pool bar and also nice restaurant. Only walking distance to kota kasablanka mall. Strategic location. The service also fast. The staff humble. They have asian restaurant and western restaurant. Both nice and yummy. We...

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Helpful?
Thank Lie83
Parklane_jkt, Guest Relations Manager at The Park Lane Jakarta, responded to this review

Dear Guest, Thank you for your fabulous review. We are son delighted you loved our property. The Fabulous people here at the Park Lane Jakarta.. are committed to you the guest. We believe that when you stay at the Park Lane Hotel you will feel the difference. When you stay with us you can create, & experience yourself and feel...

Vadodara, India
Reviewed 19 March 2017

Great Location, spacious rooms, good service, good breakfast options. But somehow, phones don't work (or atleast were not working on the day, I tried to call for re-booking). But you can always try mails for reservation, they work and response is pretty fast. Lighting in the room, especially the study table area needs to be brighter. Overall definitely a good...

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1Thank guptarajesh_99
Parklane_jkt, Guest Relations Manager at The Park Lane Jakarta, responded to this review

Dear Guest, Many thanks for your positive comments. Your absolutely correct the phones where out of order. The main telcom-provider was upgrading all the copper twisted pair to fiber optic cable. We so happy to report that the phones are back to normal now. We aim to deliver unique guest experiences and engagements that create long lasting impressions. We are...

Rotterdam, The Netherlands
Reviewed 19 March 2017

Good, nice, clean hotel when you need to be in the business district of Jakarta. The room was big and it has big windows. The bed was very comfortable and, despite the look of the shower, it was perfect. Plenty of choice at the breakfast buffet. The staff is very friendly and helpfull. I would come back here again.

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Helpful?
1Thank askok
Parklane_jkt, Owner at The Park Lane Jakarta, responded to this review

Dear Askok, We are so delighted that you like are hotel. We are even more excited that we had the fabulous opportunity to serve you. You are correct compared to other hotels our rooms are big. We want you to feel the comfort. We believe more space make you feel more at home. Askok, you are the reason we are...

Jakarta, Indonesia
Reviewed 18 March 2017

Had a really nice time only stayed the one night but will deffently be going back. We had lunch in the hotel restaurant and found it to be really tasty and again the staff wear attentive and really helpful.Had breakfast in club and really enjoyed it. Got to be club lounge all the way. Felt like the members of staff...

Review collected in partnership with this hotel
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1Thank Neil C
Parklane_jkt, Guest Relations Manager at The Park Lane Jakarta, responded to this review

Dear Guest, Many thanks for your positive comments about our food. Our food concept is very unique we want to create an urban food adventure when it comes to food. Combining great food and art all served in an exciting urban landscape. We want to appeal to all your senses. We are one of the first business lifestyle resort hotel...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Welcome to The Park Lane Jakarta.If you truly appreciate the warmth of a sincere welcome, plus a comfortable room and quality service delivered professionally by friendly, smiling staff, then The Park Lane Jakarta is the place for your stay in the capital.The hotel is located adjacent to one side of the city's "Golden Triangle" central business district, the main business district of Jalan HR Rasuna Said and within a walking distance to superblock Kota Kasablanka Shopping Mall. Easy access from Soekarno-Hatta International Airport, it is only a 40-minute drive to reach the hotel. Hotel Map All of the hotel's 280 rooms, including 36 long-stay residences, are equipped with wired & wifi high-speed internet access.The Park Lane Jakarta is the first five star certified Eco Hotel in Indonesia. ... more   less 

Additional Information about The Park Lane Jakarta

Address: Kav 18 Kuningan Jln. Casablanca, Jakarta 12870, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: RM313 - RM471 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Park Lane Jakarta 4.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
The Park Lane Jakarta Hotel Jakarta
Park Lane Hotel Jakarta
Park Lane Jakarta
Hotel Style:
#19 Business Hotel in Jakarta
#23 Spa Hotel in Jakarta
#29 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Park Lane Jakarta staff and other travellers.
5 questions
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Questions? Get answers from The Park Lane Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room a good size really clean tidy had no complaints. ”
106NeilC, 17 Mar 2017 | Read review
“If it doesn't bother you, get the room facing the graveyard.”
npandyangsa, 6 Mar 2017 | Read review
“Generaly it's good to stay for very fare price”
X7623QJalib, 13 Feb 2017 | Read review
“city view room is the best”
hbcity1983, 1 Feb 2017 | Read review
“Road noise can be heard. Ask for rooms away from the street.”
F356KBrichardg, 18 Nov 2016 | Read review
5 of 5