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Novotel Jakarta Mangga Dua Square

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#32 of 441 Hotels in Jakarta
Certificate of Excellence
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Novotel Jakarta Mangga Dua Square
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1,139 Reviews from our TripAdvisor Community

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Showing 879: English reviews
Reviewed yesterday NEWvia mobile

Dear Novotel Mgr in charge, We really appreciated efforts made by a male receptionist (couldn't remember his name) at midnight 29th Nov 2016 to allocate a non-smoking room for me that unfortunaltely this hotel had very limited vacancy such a room and apologies for no notification of such a request by my travel agent. Anyway finally I got the non-smoking...

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Helpful?
Thank AntonSuprajogi
Reviewed 5 days ago NEW

I met a super nice girl "Sinenny" who could speak excellent Chinese!! she is so nice and friendly. looking forward to meet her for my future stay. But for the morning buffet on 5th floor restaurant, too pack and no enough manpower to clean the table on time. I don't know the seat I have were served with used tableware...

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Helpful?
Thank Claudia Y
Kuala Lumpur, Malaysia
Reviewed 1 week ago NEW

The hotel is a bit old but I'm glad the hotel finally under renovation and face lift now. I hope my next stay will be getting whole new experience. Receptionist Stephanie service is good. Overall the hotel and location is good. The price is reasonable.

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Helpful?
Thank chean336
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Chean336 First of all thank you for sharing your stay experience with us. We are glad to know that the stay was pleasant and you were satisfied with the service from our staff. We will inform to all our staff and especially Stephanie and we believe this will encourage us to provide better service to our guests. Thank you...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Love the hotel, the people and the location. Could improve further on the rooms - limited electrical plug points, faulty shower heads, faulty cloth hanger, water drains slowly in the shower, etc. Special thanks to the front desk - Ari and Hawa.

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Helpful?
Thank Aidil-izzat
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Aidil-Izzat First of all thank you for sharing your stay experience with us. We are glad to know that the stay was pleasant and you were satisfied with the service from our staff. We will inform to all our staff and especially Ari and Hawa and we believe this will encourage us to provide better service to our guests....

Singapore, Singapore
Reviewed 1 week ago

Booked 2 rooms with swimming pool view. The rooms are clean, spacious, beds are comfy to sleep too. Breakfast buffet that is provided is also excellent with more than 50 dishes to choose from. Able to late check-out one of the room too. The staffs are very friendly, courteous and knowledgeable when i asked for directions. Food and taxis are...

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Helpful?
Thank W7122HAlaurentl
Chicago, Illinois
Reviewed 2 weeks ago

The hotel was nice and clean. Good service at the front desk. I did go to the restaurant on the 5th floor. My server Claudia was great. Very attentive and friendly and spoke perfect English. I ordered a Chicken Caesar Salad with housemade dressing. The lettuce and chicken were fine but the so-called housemade dressing was a super thick mayonase...

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Helpful?
Thank tjdonlin
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear tjdonlin Thank you very much for taking some of your precious time to complete your review of our hotel on TripAdvisor. We regret to learn that you had experienced with our food and transportation issue during your stay. This was a highly unusual situation where I'm very sure that this lapse in term of our service quality does not...

Singapore
Reviewed 2 weeks ago

Massage was good. Breakfast area is too warm. No air con. Rooms are a little too dark. My room writing desk lighting was out of order. It was fixed for a day but next day it didn't work again. Perhaps housekeeping department can assist to check on lightings and fixtures everyday.

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Helpful?
Thank llimsmit
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear LLimsmit We thanked for Your comment in TripAdvisor, Felt sad to know that during your stay its not being your expectation. Your experience we will share to our team to encourangement and to improve our quality and service in the future. Hopely that can meet you again in our hotel. Sincerely Fabrice Mini General Manager

Reviewed 2 weeks ago via mobile

I have stayed here for several time since my partner company have their account in this hotel. Actually this is a nice hotel. Good price with good facilities. But after my second stayed i notice this hotel have dropped their services in accessibility and the ease of communication. Wifi were hardly connected. Even if it was connected then you will...

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Helpful?
Thank Joko S
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Joko S Thank you very much for taking some of your precious time to complete your review of our hotel on TripAdvisor. We regret to learn that you had experienced with internet connection during your stay. This was a highly unusual situation where I'm very sure that this lapse in term of our service quality does not correspond to...

Yogyakarta, Indonesia
Reviewed 2 weeks ago

I love staying at Novotel Hotel Mangga Dua Jakarta-Indonesia. the room was great and helpful plus kind of staffs. located in heart of shopping center of Jakarta, the Novotel is very strategic hotel to stay. being a guest, I would like recommended Novotel Hotel as one of best hotel in Jakarta you need to stay. Enjoy

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Helpful?
Thank Sigitpramono
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Sigitpramono I am glad to learn that our location – near to main interesting lifestyle area and easy to get in – is convenient for you. Besides our strategic location, I am also delighted to learn that you are satisfied with the services given by our staffs. I will share your comments with all of our staffs. I am...

Indonesia
Reviewed 2 weeks ago

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Helpful?
Thank Zhiephs
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Food & drink at the hotel
The Square Restaurant
The Square Restaurant
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Jakarta Mangga Dua Square is strategically located in the prominent Mangga Dua area, close to the coast - Ancol Dreamland, historical Old Batavia area, as well as to Jakarta International Expo in Kemayoran making it the One Stop Destination in North Jakarta. Novotel hotel is part of a large and modern shopping, entertainment, exhibition, wholesales as well as retail complex known as Mangga Dua Square. ... more   less 

Additional Information about Novotel Jakarta Mangga Dua Square

Address: Jln. Gunung Sahari No. 1, Jakarta 14420, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: RM249 - RM316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Jakarta Mangga Dua Square 4*
Number of rooms: 363
Reservation Options:
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Also Known As:
Novotel Jakarta Mangga Dua Square Hotel Jakarta
Novotel Hotel Jakarta
Novotel Hotel Mangga Dua
Novotel Mangga Dua
Jakarta Novotel
Hotel Style:
#19 Family Hotel in Jakarta
#31 Luxury Hotel in Jakarta
#32 Business Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Jakarta Mangga Dua Square staff and other travellers.
6 questions
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Questions? Get answers from Novotel Jakarta Mangga Dua Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room close to the elevator, otherwise you could be walking for 5 minutes.”
 of 5 bubbles tjdonlin, 21 Nov 2016 | Read review
“Top floors”
 of 5 bubbles yfylou, 17 Nov 2016 | Read review
“8th floor has nice rooms. premium bookings include lounge access”
 of 5 bubbles 67Frank2015, 2 Nov 2016 | Read review
“Rooms facing the swimming pool, higher floors”
 of 5 bubbles LaohuPenang, 1 Nov 2016 | Read review
“Choose a room facing the courtyard or pool to have quiet ambience”
 of 5 bubbles LeatherTraveller, 18 Oct 2016 | Read review
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