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Traveller (37)
Room & Suite (23)
Dining (10)
Overview
  • Excellent8%
  • Very good13%
  • Average25%
  • Poor19%
  • Terrible35%
3 weeks ago
“O.k. if you think of it as Camping, but I wouldn't bring my Wife here.”
20 Jul 2017
“Kentucky trip”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Family Rooms
Pets Allowed
2 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (36)
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1 - 5 of 36 reviews
Reviewed 3 weeks ago

The people in the office were nice, but this hotel has seen better days. The rooms were quite dated and not so nice. The room had not been cleaned well, and still had hairs (several) in the bathroom. On the plus side the a/c worked...More

Thank RobT70
Response from EconoLodgeRichwood, Hotel Manager at Econo LodgeResponded 2 weeks ago

Dear Guest, We recognize that we failed you in some ways during your visit, and we apologize. We could perhaps have done a better job in maintaining the hotel in some ways, and I realize you were dissatisfied with our housekeeping. We strive for 100...More

Reviewed 13 June 2018 via mobile

Holy, wow I'd be ashamned to work here. This place is disgusting, worst place I've ever been, got the room went up turned on the air and left. Came back seen how bad the room was went to get a refund she says can't give...More

Thank lgaines2018
Response from EconoLodgeRichwood, Hotel Manager at Econo LodgeResponded 2 weeks ago

Dear Guest, We’re glad you commented because it shows that you care about our hotel and the experience other guests find here. We recognize that different people have different standards, and while we were unable to meet your expectations for cleanliness and maintenance this time,...More

Reviewed 25 March 2018 via mobile

Do not stay here if you can avoid it. The only reason we stayed here is due to the road conditions and it was the only room left at this exit out of three hotels. 1. The carpet was grossly stained and ripped up in...More

1  Thank DegFam5
Response from EconoLodgeRichwood, Webmaster at Econo LodgeResponded 27 March 2018

Dear Guest, After reading this I am embarrassed at what had occurred during your stay and I sincerely apologize for what happened to you. From your comments my hotel and team let you down and for this I apologize again. There is no excuse for...More

Reviewed 11 September 2017 via mobile

We slept in our clothes, didn't turn the lights off, didn't bring any luggage in from the car!! 1. When we walked in the room we had to push the door really hard to get in. Turns out the wall behind the door was warped...More

2  Thank Julie T
Response from EconoLodgeRichwood, Webmaster at Econo LodgeResponded 13 November 2017

Dear Guest, Thanks for your comments and for staying the night at our Richwood hotel. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let...More

Reviewed 8 August 2017

We were traveling cross country back home to New York State. It was getting late and the hotels in this area were all booked until we found this one. We checked in exhausted and willing to accept almost anything. Well, this hotel is DISGUSTING. Filthy...More

3  Thank Darlene B
Response from EconoLodgeRichwood, Webmaster at Econo LodgeResponded 13 November 2017

Dear Guest, Thank you for the review. I’m terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our insect-free hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Pool
Hotel Amenities
Free Parking
Breakfast included
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Things to do
Pool
Details
Price range
US$51 - US$108 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
Details
Price range
US$51 - US$108 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Family Rooms
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Traveller (37)
Room & Suite (23)
Dining (10)
Questions & Answers
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Room Tips
"Don't choose a room at all, stay in your car if you have to"
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"I would not recommend this hotel to anyone, ever!!!!"
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"don't stay there."
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"The two we saw were terrible and didn't even have fitted sheets on the bed when I pulled the corner cover..."
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