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Shangri-La's Boracay Resort & Spa

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2,634 Reviews from our TripAdvisor Community

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Showing 2,144: English reviews
Manila, Philippines
Reviewed 21 March 2016

ive been to boracay several times but this hotel made the other stays insignificant... excellent faciltiies with private beach and luxurious pool.. worth the splurge!!! thumbs up to greg our shuttle driver..

Review collected in partnership with shangri-la.com
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Helpful?
Thank Annalisa M
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear chefannali, Thank you very much for your positive review about your recent experience in Shangri-La Boracay. I am happy to learn that you were delighted with our products and services. It will be a pleasure to share this with our team. My team and I look forward to welcoming you back when you return to Boracay. Best regards, Ester...

Reviewed 20 March 2016

We came for a family wedding and every detail was superbly handled. The resort is away from the noise and bustle of the southern part of the island and much more peaceful than any other hotels we saw. The resort is extensive and private with very friendly and helpful staff. The gardens are wonderful and expansive with beautiful restaurants in...

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Helpful?
Thank Thefooddoc
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Thefooddoc, Thank you for your five-star rating. It is always rewarding to know we have delighted our guests. My team and I look forward to welcoming you back to Shangri-la Boracay. Regards, Ester P. Marcaida

Brisbane, Australia
Reviewed 20 March 2016 via mobile

Stayed at the resort for three nights for a business conference. It is an absolutely amazing location. Staff are very friendly and the service is exceptional. Food was fantastic, specially the breakfast buffet. The facilities including private beaches, pools and the gym are first class and cannot be faulted. Highly recommend this resort.

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Helpful?
Thank Arash A
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Arash A, Thank you for your five-star rating. It is always rewarding to know we have delighted our guests. My team and I look forward to welcoming you back to Shangri-la Boracay. Regards, Ester P. Marcaida

Kuwait, Al Kuwayt, Kuwait
Reviewed 20 March 2016

We spent amazing 4 days at Shangri La Boracay resort and spa.The staff are helpful and amazing, rooms are very clean, and the views are incredible.The breakfast buffet has a very large variety of food suitable for everyone. There are so many water activities available on-site so it's the perfect place if you are a water sports lover. the resort...

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Helpful?
Thank Hawra A
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Hawra A, Thank you very much for your positive review about your experience in Shangri-La Boracay. I am happy to learn that you were delighted with our products and services. It will be a pleasure to share this with our team. My team and I look forward to welcoming you back when you return to Boracay. Best regards, Ester...

Auckland Region, New Zealand
Reviewed 18 March 2016

Just recently completed a 3 night stay here for our long overdue honeymoon and unfortunately the experience was not what you'd associate with a resort that is supposedly 5-star. In fact, the only 5-star thing about it is the price tag (I paid $500 USD a night for the room). Pros: - After your flight lands at Caticlan airport you...

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Helpful?
6Thank intrepidkiwitraveler
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear intrepidkiwitraveler, Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and I hope there will be other opportunities for us to be of service to you again. Warm regards, Ester Marcaida

Reviewed 18 March 2016 via mobile

There were a few hiccups with the hotel although they were quickly rectified . This was my third stay here. We stayed in villa 24 which was amazing! Our butlers for the villa and wedding were great and made everything so much easier. Events organiser Marielle was very friendly and really made us feel at home. Wedding day exceeded our...

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Helpful?
1Thank Steven T
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Steven T, Thank you for your five-star rating. It is always rewarding to know we have delighted our guests. My team and I look forward to welcoming you back to Shangri-la Boracay. Regards, Ester P. Marcaida

Toronto, Canada
Reviewed 17 March 2016

My husband and I stayed here from February 24-27 and it was one of the most beautiful and customer friendly hotels we have stayed at. They start by meeting and picking you up at the airport, you are then taken to the port where they have a very nice lounge just for their guests. You are then taken in a...

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Helpful?
Thank TaraLou019
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear TaraLou019, Thank you very much for your positive review about your experience in Shangri-La Boracay. I am happy to learn that you were delighted with our products and services. It will be a pleasure to share this with our team. My team and I look forward to welcoming you back when you return to Boracay. Best regards, Ester P....

Singapore
Reviewed 15 March 2016 via mobile

Went with hibby and got a sea view premier room. It was nice but dirty at some places. You see lizard droppings on the wall, in the toilet and curtains and the day bed in the balcony is extremely dirty it just couldn't be used at all. The restaurant that we tried is the one offering bbq fine dining. Food...

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Helpful?
4Thank jglin
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear jglin, We strive to do our best in providing the highest quality of product and service to meet our guest needs. Your comments regarding the cleanliness of the room and restaurant and the standard of treatment at Chi, the Spa has been noted and my team and I will look into these as continuous improvement of our facilities and...

Armidale
Reviewed 14 March 2016

we had a wonderful and relaxing time (once work was finished) Salvador was our best friend at the pool , we didn't have to move and he sorted everything out for us. From Island transfers, to beautiful food and ease of getting around, Boracay and the Shangri-la are a great destination. People are terrific.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Will M
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Will_MAdle, A heartfelt thank you for recognizing Salvador in your review! I have shared your compliments and thanked him for making a difference to your visit. My team and I look forward to welcoming you back in Boracay. Regards, Ester P. Marcaida

Sydney, Australia
Reviewed 13 March 2016 via mobile

We checked in today and felt this resort would be two stars at best. Our deluxe room garden view was run down and our shower wasn't working properly. There was no hair dryer to be found. We called guest service and they kept insisting there was a drawer in the bathroom. The elevator was out of order and we had...

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Helpful?
4Thank Richard C
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Richard C, Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and I hope there will be other opportunities for us to be of service to you again. Warm regards, Ester Marcaida

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 

Additional Information about Shangri-La's Boracay Resort & Spa

Address: | Barangay Yapak, Aklan Province 5608, Philippines
Region: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Price Range: RM1,581 - RM3,313 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Hotels.com, Booking.com, Agoda, Travelocity and Jetsetter so you can book your Shangri-La's Boracay Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort
Hotel Style:
#2 Top resorts Hotel in Boracay
#4 On the Beach Hotel in Boracay
#4 Luxury Hotel in Boracay
#4 Spa Hotel in Boracay
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Boracay Resort & Spa staff and other travellers.
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Questions? Get answers from Shangri-La's Boracay Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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