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Hard Rock Hotel Singapore

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1 room 2 adults 0 children
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Hard Rock Hotel Singapore
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1,948 Reviews from our TripAdvisor Community

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Showing 1,687: English reviews
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Reviewed 2 days ago NEWvia mobile

Location of the hotel was strategic, near by universal studio, casino etc, we reach the hotel around 12 noon, room was not ready at the time and we come back to the hotel around 3PM to collect the keys, checkin proses was smooth Location of the room was far from the lobby and cleanliness of the room was not good,...

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Thank Chok C
Surrey, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 19 February 2017

I was a bit apprehensive about staying in the hotel after some of the reviews but I'm so pleased that I didn't let the negative reviews stop me from making the booking. The experience from check-in was five stars. We arrived from our three day city break at around 1pm and were pleased to find there was a room available....

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3Thank Sordnaxela
About Hotel's Favourite Review
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Sordnaxela, Thank you for the marvelous five-star review. We are thrilled you experienced the Rock Star lifestyle at Hard Rock Hotel Singapore! We are likewise delighted that you noticed our major innovations like the handy phone and the complimentary WiFi to all our inhouse guests. Indeed, this was the voice of our fans who supported us and provided us...

Shoalhaven, Australia
Reviewed 3 days ago NEW

I am writing this review sitting on the floor in lobby as there are not enough seats. This hotel fails in many ways. Having travelled lots to SE Asia and always choosing 5 star hotels , let me say this is not - 3 stars at best. The location is good , right near universal studios but that is were...

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3Thank gkegan
Auckland Region, New Zealand
Reviewed 3 days ago NEWvia mobile

Would never stay here again. There are so many issues that I feel the only way to address the problems is to replace upper management. The toilets in the room offer no privacy. They are the same as toilets you get in shopping malls. You can't get out of the shower withoit other people in the room being able to...

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Thank 84Tom84
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear 84Tom84 Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues with the sections and...

Sydney, Australia
Reviewed 4 days ago NEW

Great pool area. Large room comfy bed. Room services daily. Only issue is. It's quite a trip to get to the restaurants if you're disabled and can't do step there has to be an easier way. Other then that a great place to stay

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Thank Jo A
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Jo A Thank you so much for choosing to stay with Hard Rock Hotel at Resorts World Sentosa and for being our raving fan. Our guests can conveniently access the major attractions and restaurants through the Convention Center located at level 1 of Hard Rock Hotel. We all look forward to welcoming you back soon! Love all, serve all...

Reviewed 5 days ago NEW

Annoying staff. Check in takes more then 30 minutes. Wifi will not work in Room. Checkout time is 11 AM. Is it worh it? not at all.. This is just a start... I am pissed off in 1.5 hours of my start with this hotel..

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Thank Shilpa G
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Shipa G Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. We will continue to share and review our service levels and we wish to thank you for your insights. Regards, Take time to be kind, Jayson...

Reviewed 6 days ago NEW

Nice hotel and staff were really friendly. Check in took a little while longer than most hotels. I really would not rate this hotel as a 5 star hotel compared hotels like the Hilton or shangri la. More a 4 star or 4.5 star hotel at the most. We stayed during the first week of April. Food and drinks are...

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Thank KrazeeeL
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear KrazeeeL Thank you for your kind words and for the privilege of hosting you during your most recent trip to Resorts World at Sentosa. I am pleased to learn that you and your loved ones had a great stay and we all look forward to welcoming you back to Hard Rock Hotel in the not so distant future Love...

Perth, Australia
Reviewed 6 days ago NEWvia mobile

We were staying for 3 nightsat hard rock hotel and my experience was awesome!! The hotel room was nice and spacious. The food was superb! The hotel staff were friendly and location was definetly only 5 m walk to universal studio. Has a very great experience with this hotel. Really recomended !!!

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Thank Melody T
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Melody T, Well that is music to our ears! Thanks so much for sharing your 5 Star review, and we're so glad the whole family had a great time while staying with us. We appreciate the shout out to our staff... We truly believe a great stay starts and ends with having a great team working for you. Hope...

Perth, Australia
Reviewed 1 week ago via mobile

Quite a nice hotel in a decent location. Very close to main area of sentosa. 5 min walk to universal studios and about a 15 minute walk along the boardwalk to vivo city if you didnt want to take the monorail. The rooms were clean and tidy... if i had 1 complaint.... there needs to be better ventilation in the...

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Thank Lindy K
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Lindy K Thank you for taking the time to write such a candid review! We are thrilled that your overall experience met up with your expectations. We hope to see you again soon. Rock On! Love all, serve all Jayson Diaz Estacio Guest Experience Manager

Manama, Bahrain
Reviewed 1 week ago via mobile

Checked in with the family, and had two rooms booked. Arrived early around 1030 after a long flight and appreciated that rooms may not be ready. Hence we explored Sentosa a bit, and had some lunch, but were shocked to find that by 1430 only one of two rooms were ready. When we went to the room, the cleaners advised...

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1Thank Hafedh A
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Hafedh A Thank you so much for choosing to stay with us at Hard Rock Hotel and for your valuable review. We regret that your experience did not meet your overall expectations. We are continuously working on elevating the aesthetics of the property. We look forward to welcoming you back soon. Regards, Take time to be kind Jayson Diaz...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Singapore offers uniquely designed accommodations with orchestrated service that delivers authentic experiences. Enjoy fashionable dining and entertainment options that combines both five-star service with a rock and roll edge only Hard Rock Hotel Singapore can offer. What’s more, being in a centralised location in the resort means you are minutes away from some of the region’s top attractions, such as Universal Studios Singapore® and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. For those who need to host special events, take your pick from some of the best meeting and conference facilities, as well as an indoor exhibition space, including 30 function rooms and Asia's largest column-free ballroom that seats up to 6,500 guests. ... more   less 

Additional Information about Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Price Range: RM954 - RM2,016 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
Reservation Options:
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hard Rock Hotel Singapore Sentosa Island
Hotel Style:
#8 Spa Hotel in Sentosa Island
#9 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Singapore staff and other travellers.
26 questions
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Questions? Get answers from Hard Rock Hotel Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view rooms have the view. However they also have the noise from the pool area and concerts in the area behind.”
joa376, 21 Apr 2017 | Read review
“Get the end corridor rooms with double beds. Huge.”
LayPengn, 19 Mar 2017 | Read review
“higher floor have better sea view, keep away from the pool side if you doesn't like to wake up early by the kids noise.”
534irist, 16 Mar 2017 | Read review
“Room 462 gets decent lobby Wifi. Music playing 24/7 - if you are a light sleeper, you may want a room further away from the lobby.”
TheYasMan, 15 Mar 2017 | Read review
“A room facing the pool is nice but can be noisy when it is crowded. A quieter room will be the ones facing the greenery and cable cars.”
JustinaLee, 5 Mar 2017 | Read review
5 of 5