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Hard Rock Hotel Singapore

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Hard Rock Hotel Singapore
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1,925 Reviews from our TripAdvisor Community

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Showing 1,665: English reviews
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Singapore
Reviewed yesterday NEW

This hotel is more suitable for family. There are many children in the pool as well as in the restaurant during breakfast. It is also not as convenient as Hotel Michael which is nearer to the Sentosa Express station and the shops. Breakfast is mediocre. There is a coffee station claiming to customise local coffee. Unfortunately, the lady at the...

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Helpful?
Thank RebeccaSingapore
Singapore
Reviewed yesterday NEWvia mobile

Firstly , Got to admit , our impression at hard rock is not a good experience , base on last visit. but the theme is something impress my Friends, so assist to book a room to enjoy the fun at RWS. Surprise , this time from the e mail communication, reassures on all our requests are take note for ,...

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Thank Hin99
Los Angeles, California
Reviewed yesterday NEWvia mobile

Front desk was unhelpful N simply ask you to 'get lost' until the proper paperwork is shown. Whilest i can understand their position but they simply are unprofessional and Unhelpful at all. Never go back to this hotel again!

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Thank Merv3102
England
Reviewed 3 days ago NEWvia mobile

Typical resort hotel with very little atmosphere. Although the hotel is well situated for all the entertainment, the reception staff were short of rude and appeared overworked as there were only 2 receptionists for a very long queue. Rooms were clean but nothing special and internet was very intermittent. Breakfast was to say the least, chaotic! Sessions is like eating...

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Thank Holidayjollies
Reviewed 1 week ago via mobile

The Hard Rock Hotel in Sentosa has an amazing pool and is located right in the heart of everything Sentosa, Singapore has to offer. The staff is friendly and there is lots to do nearbye. This place is great for your holiday escape.

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Helpful?
Thank Paris F
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Paris F, Thank you for the generous 5 Stars! Our state of the art beach pool is now exclusive for our in-house guests! This is absolutely great news for all our raving fans! We look forward to welcoming you back to Hard Rock Hotel at Resorts World Sentosa! Take it easy! Rock on! Jayson Diaz Estacio Guest Experience Manager

Singapore, Singapore
Reviewed 1 week ago

Had a party here with some friends for a night at the end corridor room with two double beds which was HUGE, also with a long balcony which you can step out to the outside. We love that the rooms are relatively far apart and thus, we didn't have to worry about disturbing the neighbours. Check in staff were great....

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Helpful?
Thank Lay Peng n
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Lay Peng n Thank you so much for choosing to stay with Hard Rock Hotel at Resorts World Sentosa and for being our raving fan! I am thrilled that our Rock Stars engaged you with warmth and hospitality the Hard Rock way! I note on your observation about the coffee area. It is certainly not the way it should...

Melbourne, Australia
Reviewed 1 week ago

Stayed at this hotel in late January 2017, it is a nice hotel and very clean. Staff are helpful and friendly, especially the Concierge boys who are always very chatty. The hotel has the usual facilities, restaurant, bar, gym and pools. The pools were probably the most impressive part of the hotel (for me anyway), there are approx. 4 pools...

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Helpful?
Thank jimb0180
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear jimb0180, Thank you for that very comprehensive review and for your generosity! You are a true RockStar! Our music video playlist is on 24/7 at the hotel lobby and outdoors during daytime. I'll get the guys to regularly check as I agree with you that music enlivens the ambiance for after all, Music is the brand differentiator of Hard...

Singapore, Singapore
Reviewed 1 week ago via mobile

We stayed 2 nights and was given the end corridor room which was spacious. The balcony was long and the view was great. Though we were only on the second floor, it was enough . We could see vivocity shopping from our room. The plus was the swimming arena which now is only for HRC hotel guests. So there was...

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Helpful?
Thank pamela_flen77
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear pamela_flen77, Thank you for taking the time to write such a rockin' review! We are thrilled you experienced the Rock Star experience from the moment you arrived. We are very much delighted that your overall stay had been majestic . We hope to see you again soon. Rock On! All is One, Jayson Diaz Estacio Guest Experience Manager

Reviewed 1 week ago

Is a family holiday and is meant for a family recharge for all of us. But due to unforeseen substances my hubby had to rush off to work. The reception team was excellence, knowing of have 2 active kids they assist us to do a check in that ease a lot of waiting.

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1Thank Iris T
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear Iris T That absolutely is music to our ears! Thanks so much for sharing your candid review, and we're so glad the children had a great time while staying with us. We appreciate the shout out to our staff... We truly believe a great stay starts and ends with having a great team working for you. Hope to see...

Singapore, Singapore
Reviewed 1 week ago via mobile

Queued for 1 HOUR AND 20 mins standing , just to check in. There should be more counter staff to manage during the sch holiday period. As a 5 star hotel , i was shocked by the poor service standards. The front office staff were trying their best to serve as efficient as possible. The management staff should step forward...

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Helpful?
Thank RoyPhangky
HRHSingapore, Guest Experience Manager at Hard Rock Hotel Singapore, responded to this review

Dear RoyPhangky Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. We apologize with sincerity to hear about your experience on your arrival having had to wait in the queue and it falls short of the world-class service we pride ourselves in providing. We note...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. All at the doorstep of Universal Studios Singapore®, and S.E.A. Aquarium™, as well as Asia's flagship of the world-renowned ESPA. ... more   less 

Additional Information about Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway | Resorts World Sentosa, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Price Range: RM946 - RM1,921 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hard Rock Hotel Singapore 5*
Number of rooms: 364
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hard Rock Hotel Singapore Sentosa Island
Hotel Style:
#8 Spa Hotel in Sentosa Island
#9 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Singapore staff and other travellers.
22 questions
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Questions? Get answers from Hard Rock Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the end corridor rooms with double beds. Huge.”
 of 5 bubbles LayPengn, 19 Mar 2017 | Read review
“higher floor have better sea view, keep away from the pool side if you doesn't like to wake up early by the kids noise.”
 of 5 bubbles 534irist, 16 Mar 2017 | Read review
“Room 462 gets decent lobby Wifi. Music playing 24/7 - if you are a light sleeper, you may want a room further away from the lobby.”
 of 5 bubbles TheYasMan, 15 Mar 2017 | Read review
“A room facing the pool is nice but can be noisy when it is crowded. A quieter room will be the ones facing the greenery and cable cars.”
 of 5 bubbles JustinaLee, 5 Mar 2017 | Read review
“most rooms have a view and the pool view with a balcony are a few more $$$”
 of 5 bubbles Ash-Browne, 23 Feb 2017 | Read review
5 of 5