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Resorts World Sentosa - Equarius Hotel

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Resorts World Sentosa - Equarius Hotel
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884 Reviews from our TripAdvisor Community

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Showing 804: English reviews
Singapore, Singapore
Reviewed 3 days ago NEWvia mobile

We just returned from our 10th year wedding anniversary celebration at this hotel. Upon checking in, Jason Wong was very helpful and patient. We were impressed by his knowledge not just about the hotel and the facilities it offers, but also the restaurants and the Sentosa island as well. We love his recommendation of the Coconut Jelly dessert dish with...

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Helpful?
Thank ErvinKoh
Reviewed 6 days ago NEWvia mobile

Room is clean and spacious. Bed is huge and comfy. Friendly staff. View from room can overlook the adventure cove and USS. All amenities in the room was provided and good except for the hair dryer. Was blowing drying my hair and saw ignition of fire spark on the cable and the hair dryer died. Hotel should look into this...

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Helpful?
Thank Yee Mun C
Singapore
Reviewed 1 week ago via mobile

This is my 2nd stay at Equarius Hotel. Perhaps due to school holidays this time, the queue at 2.30pm is already long even though check in is supposed to be at 3pm. While I waited for my turn to be served, a lobby staff, I believe is a bellboy, offered me welcome drinks and invited my family to take a...

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Helpful?
Thank NW0ng
EquariusHotel, Director of Rooms at Resorts World Sentosa - Equarius Hotel, responded to this review

Greetings from the Equarius Hotel!! Thank you for your compliments for our service ambassadors. Your patience during the peak check in time is much appreciated and I am elated to hear the impression of the hotel far exceeds your expectations. The housekeeping team prides themselves in ensuring comfortable and spotless rooms for our guest and your comments will definitely continue...

Reviewed 1 week ago via mobile

The hotel is great for family. I booked a standard room but added one extra bed and 2 babycots and still plenty of space for the kiddos to around. View facing ACW was fantastic and room was very clean. My kids got welcome gift packs. They are also excited abt the hotel stay. Staff was wonderful and cater to all...

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Helpful?
1Thank Lee H
EquariusHotel, Director of Rooms at Resorts World Sentosa - Equarius Hotel, responded to this review

Greetings from the Equarius Hotel!! Thank you for your compliments for our service ambassadors. The team is elated to hear that your kids had a great time with us. We are very glad to hear that you enjoyed the attractions during your stay and the service from our team of passionate hoteliers. We look forward to being of service again...

Reviewed 1 week ago via mobile

Hardly I complain about hotel but this is my First time that I went to a hotel and the check in time need to wait for at least 45mins and you got to stand in the Q for your turn. Hotel Room was big and spacious, the only up side of the whole stay. Gym was not even part of...

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Helpful?
Thank 178kelvinw
EquariusHotel, Director Of Rooms at Resorts World Sentosa - Equarius Hotel, responded to this review

Greetings from the Equarius Hotel!! Thank you for taking the time in giving to give us your feedback. We are glad that you enjoyed the spacious room. We do apologise sincerely for the queue during this school holiday peak period, as you must have observed we have increased the number of service ambassadors assisting our guest in the lobby. The...

Reviewed 1 week ago via mobile

Stayed for a short staycation with my family of 3. Room was big and clean. View was perfect. But down side was service. 1. Checking IN alone took me more then 40mins, no welcome drink is served while in the queue. 2. Called frontdesk at 8pm but nobody picked up phone call after ringing for 5mins. 3. Called 3times in...

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2Thank Mavis T
EquariusHotel, Director of Rooms at Resorts World Sentosa - Equarius Hotel, responded to this review

Greetings from Equarius Hotel!! Thank you for your feedback which I have shared with my team. We are extremely disappointed to hear of your experience andwe have taken measures to ensure that the issues mentioned do not occur again. Thank you for your feedback and we look forward to serving you again. Best Regards, Kevin Singh Director od Rooms Equarius...

Singapore, Singapore
Reviewed 1 week ago

Second time staying here after 3 years. Bellmen were as friendly as I remember. Elaine was really nice in giving us a pool view Deluxe room and arranged for us the birthday amenities. Fast check in process as well. Housekeeping was quick to give us our requests when we asked for extra towels. Overall only 2 gripes; 1) We extended...

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Thank fawlybombom
EquariusHotel, Director of Rooms at Resorts World Sentosa - Equarius Hotel, responded to this review

Greetings from the Equarius Hotel!! Thank you for your compliments for Elaine one of our many stars at the hotel and the concierge team. Security is our top most priority for our guest and I assure you that we do not compromise this aspect to any degree. We take a very serious view of this. The trainee that served you...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

It was a quiet morning when we arrived. Was not really welcome when our cab arrive maybe they thought we are just a random visitor dropping by early in the morning. Was not so sure where is the reception counter cause there was not anyone to entertain. So the morning reception that help us to check in our luggage was...

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1Thank LailaRosy
EquariusHotel, Director of Sales at Resorts World Sentosa - Equarius Hotel, responded to this review

Greetings from the Equarius Hotel!! Thank you for your compliments for Kelly one of our many service stars at the hotel . I have discussed your arrival experience with David Deong our Reception Manager and he has taken the measures to ensure that our guest do not encounter this in future. Continuous training on service culture is one of our...

Reviewed 2 weeks ago via mobile

I hope this review makes your choice a lot easier. Firstly the Arrival Experience was seamless. We were met by Gurvin at the reception who was exceptional. There were individuals who made an impression on us, notably Ian and Zafie from the reception too. From a Hotelier to another, Great Job Equarius Hotel Team! See you soon!

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2Thank Yusoff O
Singapore, Singapore
Reviewed 2 weeks ago

Our family 2nd visit after almost 2years.. still a very good quality weekend getaway in spore. 1st time, we stayed in their ocean villas (limited units), was a lifetime experience! And this round, we stayed in Deluxe room...surprising big, bright and way spacious than we expected! Usually other hotel deluxe room are already "abused name", just slightly bigger than standard...

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3Thank Doris M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
A haven nestled along the fringe of a tropical rainforest, Equarius Hotel is the perfect getaway for nature lovers and families alike. All our spacious and breezy deluxe rooms and suites feature a private balcony with stunning panoramic views of either forest or sea. The equally spacious bathrooms are designed for lavish convenience with double vanity areas, a separate bathtub and shower area. You will also enjoy exclusive use of the gym at ESPA at Resorts World™ Sentosa, Singapore’s first destination spa. ... more   less 

Additional Information about Resorts World Sentosa - Equarius Hotel

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Price Range: RM951 - RM3,254 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Equarius Hotel 5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Resorts World Sentosa - Equarius Hotel Singapore/Sentosa Island
Hotel Style:
#4 On the Beach Hotel in Sentosa Island
#5 Spa Hotel in Sentosa Island
#5 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travellers have asked, with answers from Resorts World Sentosa - Equarius Hotel staff and other travellers.
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Questions? Get answers from Resorts World Sentosa - Equarius Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor and pool view!”
 of 5 bubbles fawlybombom, 23 Nov 2016 | Read review
“Views towards Singapore are the best and overlook the gondola.”
 of 5 bubbles , 30 Oct 2016 | Read review
“go for higher floor.”
 of 5 bubbles JT1123, 19 Oct 2016 | Read review
“Stay at the villas...it looks great and hence, it should feel great :)”
 of 5 bubbles ghostrider201, 17 Oct 2016 | Read review
“Rooms at Level 1 have direct access to swimming pool just outside balcony.”
 of 5 bubbles sammyguy, 17 Oct 2016 | Read review
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