Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
We are committed to high levels of cleanliness at Holiday Inn Express Singapore Serangoon by following IHG Clean Promise standards. The hotel is conveniently located on Jalan Besar in the heritage hub of Little India cultural district, a 20-minute drive from Singapore Changi Airport and just a short walk from Farrer Park and Bendemeer MRT Stations. The hotel offers easy access to all key business and leisure areas of Singapore, including Orchard, Bugis, Chinatown and Marina Bay, as well as, Suntec Convention Centre and National Stadium Featuring 119 modern design rooms, Holiday Inn Express Singapore Serangoon is the smart choice for savvy travellers who are looking for the best location combined with the best value in Singapore Serangoon area, offering an affordable and hassle-free stay. Start the day right with our all-inclusive Express Start Breakfast with Grab & Go option and stay connected with our complimentary Wi-Fi throughout the hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Holiday Inn Express Singapore Serangoon, an IHG Hotel
428 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Holiday Inn Express Singapore Serangoon is often celebrated for its spotless and serene rooms, though some guests note their compact size and a lack of amenities like water bottles. The staff's warm and efficient service garners consistent praise, contributing to the hotel's welcoming and secure ambiance.
Its strategic location is a hit among travelers for its proximity to public transportation, shopping, and attractions. Guests also consider the hotel a good value, appreciating the reasonable rates, cleanliness, and complimentary breakfast offerings.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Pristine
Service
Friendly
Amenities
Satisfactory
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This is how hotels should be run! The Manager encourages a friendly and efficient team. Nothing is too much trouble. Breakfast is fresh and of good quality and the variety changes by the day. Rooms are spotless, beds are comfortable and although compact have all you need for a comfortable stay. Location wise there are 3 MRT stations within walking distance, so you have easy access to all areas of Singapore at a very reasonable cost. Big thank you to Natasha, Zheng Yong, but all the team are wonderful. We have stayed here many times, it feels like coming home! Thank you for another great stay.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 2 Feb 2024
Dear Andyfresh, Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and enjoyed the hallmarks of Holiday Inn Express, from our Express Start Breakfast, room cleanliness, comfy bed and accessible location that has created a great value for your stay. Your compliments to Natalia and Zheng Yong will be definitely shared with them in creating magnificent guest experiences. Once again, thank you for sharing your lovely recommendation and review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future! Warm regards, Ning Sutinan S. Operations Manager
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We noticed the friendly atmosphere immediately when we arrived. Recognising we had to work during our stay, we were given a quieter room on the top floor to avoid any unnecessary noise. Breakfast each morning was full of variety and the area was kept extremely clean throughout the service. This was especially well received due to the large turnaround of guests each morning. I used the gym every day and had no problem with capacity. Although small, I didn’t wait once for a fitness machine to become available. Our room was serviced everyday to a very high standard. June, our cleaner, was very attentive to our needs. We had moved from UK and brought a lot of luggage which could have been difficult to navigate around when cleaning but we found that the service was excellent and up to a professional level. Thank you to all the team that made our experience a great one.
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip:Bus stop right outside’s de the hotel offering a convenient service.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 15 Apr 2023
Dear John R, Greetings and thank you for the amazing 5/5 review! We are thrilled that you had a great stay and we appreciate the perfect score! We are delighted to be acknowledged for the professional service and cleanliness of the hotel. Thank you for the special mention to June, which we will be sure to share with her. I am sure she and the team will be excited to hear your compliments. We are also glad that you found the gym adequate for your usage. We hope we can host you again in the future should your travels bring you to Singapore again. We wish you wonderful 2023 ahead and stay safe! Warmest Regards, Maran Assistant Rooms Division Manager
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The infrastructure of the hotel is very good and the comfort of the rooms is very nice, with high quality materials, very friendly service, but what I liked most was the cleanliness. The girl in charge of cleaning the room, Fang, was very respectful and sweet, besides giving an excellent service, leaving the room spotless every day. The breakfast service was also very good, high quality.
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Date of stay: December 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 27 Dec 2024
Dear Trail59804301651, Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you enjoyed your stay with us and that the high standard of cleanliness, as well as the comfort of the rooms, met your expectations. We truly appreciate your kind words about Fang; she is a valuable member of our team, and we will be sure to share your compliments with her. It’s also great to know that you found the breakfast service to your liking! Your feedback means a lot to us, and we’re thrilled that you had a pleasant experience. We look forward to welcoming you back soon for another memorable stay. Warm regards, Ning Sutinan S. Operations Manager
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Kim Peng was a personable employee who went out of her way to make sure that we were well looked after each morning at breakfast. She took away our empty plates in a timely fashion and got ice in our reusable water bottles. She engaged all of our family and made us feel very welcomed.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 31 Dec 2024
Dear Erma R, Thank you for taking the time to share with us your wonderful experience at Holiday Inn Express Singapore Serangoon! We're thrilled to hear that Kim Peng made such a positive impact on your stay. She truly exemplifies our commitment to excellent service, and we're so glad she made your mornings special by taking care of your needs with such warmth and attentiveness. Your kind words will be passed on to Kim, and we’re sure she will be delighted to know she helped create such a memorable experience for you and your family. We aim to provide every guest with personalized service, and it’s rewarding to know that Kim's efforts made you feel welcomed and cared for. Once again, thank you for sharing your lovely recommendation and review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future! Warm regards, Ning Sutinan S. Operations Manager
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We stayed 4 nights and were really impressed. The staff are friendly and helpful, the hotel and our room was extremely clean. The bed was comfortable and our room (624) was quiet even though it faced the road, we heard no street noise and we were in Little India which is bustling and busy as the sound proofing was efficient. The breakfast was good - plentiful and varied with fruit, yoghurt, juice, cereals, hot choices (eggs etc) and toast/pastries. The restaurant manager prepared us a bowl of dragon fruit on our last two mornings because they ran out of it on the second morning. He kept this for us and had it ready when we came for breakfast which was extremely kind. It is about 10 minutes walk from Ferrah metro station and 15 from Japan Basar station. There is a bus stop tight outside the hotel that takes you to the botanical gardens and other locations across the city. The area is very safe and we enjoy walking around. There are lots of places to eat locally - the best places are the hawker areas and food courts.
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 29 Aug 2024
Dear MandMandB, Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! I'm please to know that our Select Service Model hotel met your needs as a smart traveller, in particular our Great Location, Free Express Start Breakfast, cleanliness and the great service provided by our friendly and helpful team. Your compliments for our team members will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day. Once again, thank you for sharing your lovely recommendation and review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future! Warm regards, Maran Assistant Rooms Division Manager
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When we first arrived I was quite disappointed with the appearance of the hotel. However our room though quite small was very clean and had all we needed. The shower is great and the beds were quite comfortable. Priya at the front desk was extremely helpful and service oriented. She helped bring in luggage, gave us water bottles, and gave us the type of room I requested. The breakfast was great with a lot of different options. Priya was also very helpful the morning before we checked out taking care of our toiletry needs. She's friendly and very professional!
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 1 week ago
Dear 122pamelat, Thank you for taking time to share your feedback for your recent stay with us at Holiday Inn Express Singapore Serangoon! We're glad to hear that despite your initial impression, you had a comfortable stay with us. It’s wonderful to know that you appreciated the cleanliness of your room, the shower, and the comfort of the beds. We’re also thrilled to hear that Priya made such a positive impact on your experience. She will be so pleased to hear your kind words about her helpfulness and professionalism. We’re happy you enjoyed the breakfast options as well, and we hope to have the opportunity to welcome you back in the future. Warmest Regards, Maran Assistant Rooms Division Manager
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Excellent service, Very clean. The staff is very polite and fulfilled all our requests and requests. The photos in the hotel description are true. Pillows for each guest in two versions - soft and higher - for everyone. Pleasant snow-white linen. Very convenient location - close to two metro stations, nearby is the wonderful authentic area of Litle India. Good breakfasts - fruits, croissants, pastries, scrambled eggs, fresh vegetables and herbs, soup, several Indian dishes, delicious coffee, in general, quite simple and varied to recharge yourself in the morning. And thanks to Zheng Yong for the breakfast service.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 14 nights and couldn’t have had better service or comfort. The room isn’t huge, but was sufficient and very clean and comfortable. We had a corner room on the top floor which was great and meant it was super quiet and little disturbance from any other guests. Our cleaner, June, was the most amazing cleaner we’ve ever come across in hotels. She was incredibly friendly, kind and helpful. Nothing was too much trouble and she would happily return if we were still in the room or busy. We will genuinely miss seeing June’s smile and kindness every morning!
The service was good during breakfast, the trainee (with the glasses - sorry didn’t catch his name) was lovely and friendly and very attentive to clearing our table. The selection of food was reasonable for a smaller hotel.
I worked from the lobby/breakfast area each day and it was quiet and convenient so a nice spot if you need to do a days work whilst visiting.
The location is great. Very easy to walk to MRT stations and a bus stop right outside. Lots of restaurant and hawker centres nearby for plenty of food options.
Just one thing to check when paying your bill.. the rate on the reception system was higher than the rate we booked which once shown on the reservation we had, was no issue, but check before paying.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 13 Apr 2023
Dear CharlotteRodgers12, Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon! We are thrilled to hear that you had a great stay with us. We are especially heartened to learn that our Team Member, June’s friendly disposition made an impressive mark on you. Your compliments on our Team Member will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day. We will certainly share your compliments with June and the Department Head as well. Once again, thank you for sharing your lovely recommendation and review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future! Warm regards, Ning Sutinan S. Operations Manager
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Breakfast part timer Low Zheng Yong was very helpful corporative and made sure we felt comfortable during our meals.
The hotel is also located in a very convenient location to shopping centers and has easy access to public transport. The overall experience has been good.
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday Inn Express Singapore Serangoon, Owner at Holiday Inn Express Singapore Serangoon, an IHG Hotel
Responded 24 Jan 2024
Dear shavroni, Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and especially enjoyed accessible location and warm hospitality from our team member. Your kind compliments to Zheng Yong will be celebrated for his contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future! Warm regards, Ning Sutinan S. Operations Manager
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The hotel breakfast was different every day and was delicious. The waiter, Zheng Yong, spoke to me in Japanese which was interesting. There are many restaurants around the hotel station and the nearest station is quite close so it was convenient. Mustafa Centre is also nearby. The hotel itself was new and clean. However, it was disappointing that there was only shampoo in the shower and no conditioner. Recently, Japanese hotels have been trying to be more environmentally conscious, so it seems that you have to ask the hotel front desk for toothbrushes and other items. I brought them from Japan so I didn't have any complaints.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Singapore area.
PRICE RANGE
RM 679 - RM 777 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cityhub hotel singapore
FORMERLY KNOWN AS
Pinnacle Hotel
LOCATION
SingaporeSingaporeKallang / Lavender
NUMBER OF ROOMS
119
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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