I'm here for the grand prix weekend. The hotel was reasonably priced compared to the other hotels around it. It's quite close to the track, just a couple of stations away via MRT. lots of restaurants nearby! The room itself wasn't super fancy BUT it was clean, the sheets were fresh and the beds were comfortable. And honestly thats absolutely fine with me.
Stayed here for 2 nights on a stopover in Singapore. Hotel is on a busy road and looks dingy from outside. Room was tiny but clean but I wish we had spent a bit more for a better hotel! It was convenient for Chinatown and Boat Quay restaurants.
Singapore hotels are expensive! This was the cheapest in the area and absolutely perfect for 1 night in the city. We knew we just needed a hotel room for the night somewhere and this was walking distance from the MRT & Clarke Quay. Good choice if you need a hotel for this purpose in Singapore.
The hotel was located very near the Central Mall of Clarke Quay, and there's a bus stop right infront of the hotel so transportation is very easy in the area. The location is the best as the neighborhood along the street and around the area of the hotel has top notch bars, it's a different sight at night. Check in and check out was very quick as well. The room assigned to us was small but it was clean, spotless, had all the basic amenities with free 2 cans of 100 plus Soda which was a great addition to the hot weather of SG. The toilet and bath was clean as well. Love how well lit the room is and with so many outlets and charging stations. Thanks for a great stay!
Club thumping music all night. This was a Monday night. Music went pass 2 am and hours into Tuesday morning. Ear plugs didn’t help. TV on didn’t help. The bass could be felt in the room, in the bed. Called to change rooms but they said sold out. No options in to leave hotel at 3 am.
The location of this hotel is perfect. Unfortunately, that is the only good thing about this place! Usually a hotel room may have a couple of things wrong with it. But the rooms at this hotel are full of problems due to ongoing lack of mainenance. We stayed in two adjacent rooms on the 3rd floor for just over two weeks. The rooms are extremely dated and really depressive! Cracked door frames, stained carpets and mouldy washrooms were some of the highlights of the rooms. Everything in the rooms appeared to be worn out. Beds were firm and uncomfortable. Even the padding on the chairs had disappeared. The internet service was a real joke. We kept on getting maximum concurrent connections error even when no one was connected to the internet! We had to use our phone data to access the net. Another joke was the TV. Out of the 12 or so channels listed, only 2-3 worked. The rest came up with a poor signal error. TV service didn't work at all in one of the rooms. The safe didn't lock in one of the rooms. Reception was notified of the above but no action was taken. The bar fridge didn't work in one of the rooms. Some positive things about this hotel: Location of this hotel is just perfect. It's close to everything. It's at a short walk to the MRT, restaurants and to some of the central attractions in Singapore. Air conditioner worked in our rooms and that was a blessing. The Indonesian cleaner lady on our floor was very nice. She tried her best to clean the rooms but obviously couldn't fix the stained carpets or address any of the other issues with the rooms. We did notify the reception of the state of the rooms. They couldn't help us as apparently there were no other rooms available. Overall, we found the rooms at this hotel to be well below average and disappointing. We survived by spending most of our time outside and only returning to the hotel to sleep.…
We only stayed till 2am as the staff said my girlfriend is not legal but she is 18 this year and they did not let us finish our stay and ask us to choose whether to push back our booking to December and it’s 7 months from now or to checkout at 2am. And we got no choice but to checkout early didn’t really enjoy our stay there as they even called us by the telephone in the room and ask us to leave and we do not know where to go after that because it’s 2am and taxis are expensive.
I booked a Deluxe Double Room and was looking forward to it. However, I was shocked to see that my room was totally different from the pictures provided. I called the Front Office to clarify if it was the correct room type and explained that the room was not what I had booked as advertised. They replied that it was the same room type but different room configuration. I was not able to change to the room as advertised as they claimed to be fully booked. I booked the stay because I was satisfied with the room from the pictures provided by the hotel. I expect it to be the same however it was not worth my amount I paid. I am truly very disappointed in the lack in transparency in The Quay Hotel’s advertising.
My husband and I were supposed to stay at this hotel early in April with our other business partners. The pandemic hit in March and we had to cancel or move the dates. Our reservation was made through booking (reservation number: 3631437549) . Despite all our efforts to make changes vis booking, the hotel made a change but NOT through the booking.com. So our trip was moved to october. The situation with pandemic did not change and we had to move the dates again. Emailed and called the hotel numerous times. Never got a reply, never got to change the dates. Wasted so much money and effort. It was unneeded stress and so disappointed at how you can be tricked and pretty much robbed by a decent hotel (we thought it was a decent hotel).
My partner and I should have 3 days business trip to Singapore. Reservation for 2 rooms for 2 nights... than lockdown started happening worldwide... trip got canceled... but not the reservations ((( Unfortunately hotel refused the cancelation even worldwide worst situation... the only option they gave is to re-schedule the reservation... which we did... but after 6 months situation got even more worst than before... Message to the Hotel with cancellation inquire stayed with no even reply... Paying you back with the same “coin”...