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Mercure Singapore On Stevens

28 Stevens Road 01 02 Orchard District, Singapore 257878 Singapore
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Traveller (765)
Room & Suite (194)
Videos (1)
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About

#44 of 342 hotels in Singapore
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to Mercure Singapore On Stevens, your Singapore “home away from home.” Mercure Singapore On Stevens aims to make your visit as relaxing and enjoyable as possible. While staying at Mercure Singapore On Stevens, visitors can check out Little India (1.7 mi) and Haji Lane (2.3 mi), some of Singapore's top attractions. Mercure Singapore On Stevens offers guests an array of room amenities including a flat screen TV and air conditioning, with complimentary wifi. Our 24 hour front desk and room service are available to make your visit even more pleasant. The property also features a pool and a lounge. Guests arriving by vehicle have access to free parking. Plus, during your trip, don’t forget to check out some of the popular marinas, such as Marina Bay, Marina Barrage, and Keppel Club. Mercure Singapore On Stevens has been certified by HAOKE, equipped with essential amenities and services tailored to fulfill the needs and preferences of our Chinese guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Chinese, Filipino, Hindi and 3 more

Location

28 Stevens Road 01 02 Orchard District, Singapore 257878 Singapore
Mercure Singapore On Stevens
919Reviews20Q+A94Room tips
Traveller rating
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Sridhani Pamungkas wrote a review 19 Apr
4 contributions
The Executive Lounge staff, Gilbert is really helpfull and kind. Hope all the staffs can learn from him. For the room: 2 days bed and pillow replecement is OK, but please do Daily make up to clean up the garbage and towel replacement.
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Mercure Singapore On Stevens
Responded yesterday
Dear Sridhani Pamungkas, Thank you for appreciating our Privilege Lounge services and the assistance provided by Gilbert. We will address the housekeeping frequency to ensure daily cleaning and towel replacement. Your feedback is valuable to us. Sincerely, Piotr Kupiec General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kylie S wrote a review 19 Apr
Perth, Australia21 contributions2 helpful votes
Lack of staff that understand English made this entire hotel stay a trial. Had to explain what a top sheet was and how to do it and then they STILL didn't put one on. Once day they just left the sheet on top of the bed for me to make. Coffee cups and teaspoons were removed and not replaced. One expensive KN95 mask was removed and replaced by 10 paper masks (only after I complained) Breakfast was cold, rubbery and awful tasting
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Mercure Singapore On Stevens
Responded yesterday
Dear Kylie S, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay. We are committed to providing exceptional service and will address the issues you have raised with our team. Rest assured, we will reinforce our staff training to ensure better communication and service delivery. Regarding the breakfast quality, we will review our food preparation processes to enhance the dining experience for our guests. Your feedback is highly valuable, and we appreciate the opportunity to improve. Sincerely, Piotr Kupiec General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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唐鈴e wrote a review 18 Apr
New Taipei, Taiwan4 contributions
+1
I booked Suite Room and when we arrived hotel, we were lead to check-in in the second floor in a VIP lounge. On the second day I make a request to the concierge if they would help me to receive my previous ordered parcel. They did a great job! Thank you for the help~ I really appreciate it. The Infinity swimming pool on the Novotel side is always full of people, I only took picture with my 3.5-year-old kid by the pool.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Mercure Singapore On Stevens
Responded yesterday
Dear Guest, Thank you for choosing Mercure Singapore On Stevens for your recent stay and for sharing your experience with us. We are delighted to hear that you enjoyed our Suite Room and the check-in experience at the Privilege Lounge. It is our pleasure to assist with requests such as receiving parcels, and we are pleased to hear that our concierge team provided great service. We understand that the Infinity swimming pool can get busy, and we appreciate your understanding. We hope to welcome you back for another enjoyable stay soon. Sincerely, Piotr Kupiec General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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zhou g wrote a review 18 Apr
1 contribution
very beautiful place and swimpool.The environment of this hotel is very good, with a very beautiful swimming pool and suitable dining. It is very, very close to the commercial district and shopping center.If you are someone familiar with Singapore, it's great to come and play anytime.
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Date of stay: April 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Mercure Singapore On Stevens
Responded yesterday
Dear Zhou G, Thank you for your positive review! We are delighted to hear that you found our hotel very clean with nice service. We are pleased that you enjoyed our beautiful swimming pool and dining options. Looking forward to welcoming you back soon. Sincerely, Piotr Kupiec General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cecille M wrote a review 17 Apr
1 contribution
Our stay was most enjoyable with the help of the lovely staff, especially Dash who assisted us with the extension of our stay. Would definiteky come and recommend to friends!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Mercure Singapore On Stevens
Responded yesterday
Dear Cecille, Thank you for your kind words about our amazing staff and hospitality. We are delighted to hear that Dash provided excellent assistance during your stay. We look forward to welcoming you back and appreciate your recommendations. Sincerely, Piotr Kupiec General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dreamer59246915459 wrote a review 16 Apr
1 contribution
Rooms nice and clean. The infinity pool area is lovely and a great place to relax. Travelling on my own I felt really safe here. A big thank you to Sean and Shan who were extremely accommodating and helpful with organising a late check out for me - thank you both.
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Date of stay: April 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Mercure Singapore On Stevens
Responded yesterday
Dear Dreamer59246915459, Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at Mercure Singapore On Stevens. It's wonderful to know that you felt safe and relaxed during your time here. I will personally pass on your kind words to Sean and Shan for their exceptional service. We look forward to welcoming you back soon. Sincerely, Piotr Kupiec General Manage
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jay l wrote a review 15 Apr
2 contributions
*********Ms. Wen Na of housekeeping was great. She make sure that my everyday stay is nice and neat. I’m very grateful on the service she provides on the upkeep of my room.my stay in Mercury Hotel at Steven’s was wonderful*********++++++**
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Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from General Manager, General Manager at Mercure Singapore On Stevens
Responded yesterday
Dear Jay, Thank you for sharing your positive experience with us, especially highlighting the excellent service provided by Ms. Wen Na from housekeeping. We are delighted to hear that your stay at Mercure Singapore On Stevens was wonderful. Sincerely, Piotr Kupiec General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael D wrote a review 14 Apr
Geesthacht, Germany5 contributions4 helpful votes
We enjoyed our stay in the Mercure . We booked a suite with privilege Lounge service. The lounge service, especially by Sophia and Gilbert , let us feel very comfortable. The suite was very nice and had two complete bathrooms. The cleaning service of the room was very very late , so we had to complain .
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Mercure Singapore On Stevens
Responded yesterday
Dear Michael, Thank you for sharing your experience at Mercure Singapore On Stevens. We are delighted to hear that you enjoyed a relaxed and comfortable stay with us, particularly in the suite room with Privilege Lounge access. We appreciate your kind words about Sophia and Gilbert, who ensured your comfort during your stay. Your feedback about the cleaning service delay has been duly noted. We hope to welcome you back for another wonderful stay. Sincerely, Piotr Kupiec
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cassey L wrote a review 14 Apr
Worldwide1 contribution
Excellent service for the room and atmosphere We really have a great time in here Roy at the reception help us a lot.. Humble and warm welcome from Sofia and Gilbert, give more pleasure having our time in the lounge with their smile and service
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Mercure Singapore On Stevens
Responded yesterday
Dear Cassey, Thank you for sharing your positive experience with us. We are thrilled to hear that you enjoyed the excellent service provided by our team members Roy, Sofia, and Gilbert will be delighted to receive your compliments. We look forward to welcoming you back soon. Sincerely, Piotr Kupiec General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lotus wrote a review 12 Apr
Istanbul, Türkiye2 contributions
The reception team, especially Gopi, Sofia and Satich were incredibly helpful. When I first arrived at the hotel, Gopi welcomed me with a smile and hospitality and was incredibly helpful in every aspect. Sofia and Satich from the reception team were also incredibly helpful. I would like to thank them for being friendly, sincere and problem solvers. I would recommend the hotel to everyone. The breakfast is also very good. I would like to especially thank Gopi, Sofia and Satich from the reception team and thank them for their hospitality, help and sincerity. I recommend to everyone this hotel, very nice and helpful great staff ever! Thank you for your service!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Mercure Singapore On Stevens
Responded yesterday
Dear Lotus, Thank you for sharing your positive experience with us. We are delighted to hear that Gopi, Sofia, and Satish provided you with exceptional hospitality and assistance during your stay. It's wonderful to know that you found our breakfast enjoyable and that you would recommend our hotel to others. We will make sure to pass along your kind words to Gopi, Sofia, Satich, and the rest of our team. Your recommendation means a lot to us, and we look forward to welcoming you back. Sincerely, Piotr Kupiec General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 670 - RM 799 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingaporeNassim / Tanglin
NUMBER OF ROOMS
518
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MERCURE SINGAPORE ON STEVENS: UPDATED 2024 Hotel Reviews, Price Comparison and 834 Photos - Tripadvisor

Frequently Asked Questions about Mercure Singapore On Stevens
Which popular attractions are close to Mercure Singapore On Stevens?
Nearby attractions include Origin Bar (0.3 km), buds By Shangri-La (0.4 km), and Dear Alyne (0.4 km).
What are some of the property amenities at Mercure Singapore On Stevens?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Singapore On Stevens?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Singapore On Stevens?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Singapore On Stevens?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Mercure Singapore On Stevens?
Conveniently located restaurants include Waterfall Ristorante Italiano, Origin Grill, and Shang Palace.
Are there opportunities to exercise at Mercure Singapore On Stevens?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Mercure Singapore On Stevens?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Singapore On Stevens offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Singapore On Stevens?
The staff speaks multiple languages, including English, Chinese, Hindi, Indonesian, Malay, Filipino, and Urdu.
Are there any historical sites close to Mercure Singapore On Stevens?
Many travellers enjoy visiting Fort Siloso (7.2 km), Emerald Hill (0.9 km), and Chijmes (3.4 km).