My mom booked a room before dates on the 3rd week of April 2020. Singapore did a circuit lockdown on April 3, 2020. In the Philippines also, no one was allowed to leave the country during General Community Quarantine. Now that the travel was lifted, we are asking for a rebooking. They said that’s it non rebookable and not refundable. What is your take on this? No considerations at all?
An outstanding experience from the moment we stepped off the plane - hotel staff were there to greet us, navigate us through immigration and to our hotel car. The Premium team made our check in, and day to day activities seamless. The Club 55 breakfast & cocktails were excellent, the staff were the best hotel staff we have experienced and are to be congratulated. The hotel design and presentation was superb. Every little detail was considered and executed to perfection.
As per usual the stay was memorable. The news room was very nice and all staff super friendly. A big shout out to premium services. They were very attentive to our every need, especially Mark. Thanks MBS
The hotel room was clean and the stay was great. All the staffs were so friendly. However, it would be better if the kids pool could be heated as it was too cold for kids. The toilet could be improved to be installed with bidet spray and shower head.
Very bad services rendered. When you see the smartly uniformed security officers, when you approach them, the pretend not to see you and walk away. Furthermore car park facilities also poor,always full.
Good stay overall King superior suite was excellent in tower 1 Infinity pool is one of the best I have seen Brilliant views from all angles Check in process a little slow and clunky Breakfast not included even at high room rate, this is poor Garden by the bay are a must visit.
Expensive but worth it. All views are spectacular. Gym is great. Rooftop pool overlooking the city is a must see. Spacious rooms with a minibar. If you can get the money together, it is absolutely worth a one night stay in this place. It is unforgettable.
Marina Bay Sands is definitely a bucketlist destination but having stayed there once we would never head back. Don’t get me wrong the building is impressive, views breathtaking, the room was magnificent and the SkyPool is an amazing engineering feat. I found the staff hugely attentive and very friendly, but it was the frictions and irritations along the journey that soured the experience. From a slow, we’d say painful check in, to long queues for well just about everything (pool lounge, breakfast table, etc.) and so overpriced. We had a spa experience in the Banyan Tree which was nice but not worth the price tag attached. The one standout experience for me was aBirthday Dinner at LAVO. The food was great, the service excellent, cocktails expertly mixed and a complimentary birthday dessert a very thoughtful touch. It is curious that it looks like a ship atop the towers as the experience really reminded me of being on a budget cruise. Maybe scheduled breakfast slots, staggered check in and and lower costs of food and drinks might make the experience more enjoyable. Anyway been there done that, but not again at that price!…
It was an experience swimming atop Marina Bay rooftop pool overlooking Singapore. The food multi cuisine was truly an experience by itself. The people were very friendly and very accommodating. It is one of the cleanest city in the world.
I booked the High Life package as a gift for my husband’s 30th birthday. Before booking I had a lot of questions which the members of staff at MBS were more than happy to help me with. After an initial conversation, I decided it would be the perfect way to celebrate his birthday. I was given lots of birthday options for how the room could be decorated. This whole process was seamless. A few days before our stay, Mark reached out to me to help with any reservations I wanted to make and to ask if there’s anything else the team could do to make our stay special. The pick up service was very punctual and our journey to the hotel was super comfortable - a great way to begin our stay! Mark greeted us at the car door and talked us through the hotel, the restaurants, timings and escorted us to our room. The room was incredible! Immaculate - with views of Gardens by the Bay, the Supertrees as well as the city. Mark and his team had left a handwritten birthday message and cake (which was absolutely delicious) for my husband. Needless to say, my husband was very surprised! Mark gave us a tour of the room and then left us to get settled in. During our stay, Mark checked in on us several times to ensure we were having the best experience. He responded to any messages or questions I had within minutes. My husband definitely had the best weekend celebrating. His review for the hotel and the team is below: Thank you everyone at MBS for an incredible birthday weekend. The service provided by Mark and his team was unlike anything we’ve ever experienced elsewhere. We were picked up in a car from our accommodation and taken to the hotel, here we were greeted by Mark and Rosie and welcomed into the hotel. We were taken directly to our room to be shown around. The room itself was amazing, the best hotel room we have ever stayed in and would definitely recommend to anyone. Mark and team were so kind, they set up happy birthday balloons in our bedroom, provided a cake as well as a hand written message wishing me happy birthday and a wonderful weekend. It was truly an unforgettable weekend, the hotel itself is well worth the money and we loved every minute of our weekend there. The highlights being the view from our room, the infinity pool, the restaurants, the spa and the surrounding Marina Bay area. Thanks again to everyone at MBS for making my birthday weekend one I will never forget!…
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