Citadines Raffles Place
88 Market Street Level 9, Singapore 048948 Singapore
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About
4.5
#9 of 21 special hotels in SingaporeLocation
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Citadines Raffles Place Singapore is managed by The Ascott Limited. It is ideally located in the core of the central business district. The serviced apartment is directly connected to the Raffles Place MRT interchange and a short distance from the Telok Ayer MRT Station. This makes the rest of the island a quick commute away. Located within CapitaSpring, Citadines Raffles Place Singapore is set in the storied heart of the financial district. It is the perfect home for business or bleisure travellers looking to stay for a few nights or months in Singapore. Choose from eight different accommodation options spanning Studios, to One- and Two-Bedroom suites and lofts. Each includes versatile furniture pieces that seamlessly convert the spaces from a work to rest setting, as well as unique works by local artists specially commissioned for the serviced apartment. More than just a serviced apartment, Citadines Raffles Place Singapore offers residents a well-balanced lifestyle and active exploration of the city through its signature programmes, activ∞ and For The Love of Coffee.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Complimentary Instant Coffee
Complimentary tea
24-hour security
Laundry service
Room features
Air conditioning
Desk
Safe
Kitchenette
Refrigerator
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Charming
Location
88 Market Street Level 9, Singapore 048948 Singapore
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Changi Airport
17.6 km•
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Seletar Airport
14.9 km•
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Raffles Place
2 min•Singapore Mass Rapid Transit
Car Hire
927 Restaurants
within 0.5 kilometers
43Reviews2Q+A8Room tips
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Detailed Reviews
I am loving the citadines raffles. There is no service, you have to take the elevator to 9 to even get to the lobby, and it’s not cheap, but the place is so new, well designed, well outfitted, that I don’t want to leave.
I have the loft room with the terrace, it’s so sunny and peaceful. The patios of these rooms are right next to each other in a row, so not much privacy, but that’s ok because we don’t all go outside at the same time. I would only suggest to put some better chairs. The chair and table are industrial furniture.
The apartments are perfectly outfitted, with nice toiletries, lots of built in storage space, appliances, dishware, a full size fridge, etc. There are many plugs and USB outlets; wifi is excellent. The design look is contemporary veering towards industrial : for instance, the bathroom is cement walled instead of French tiles…. The bed is on the floor. I love that, but those with stiff bodies won’t be able to get up!
My only suggestion concerns the gym: there are no towels, you have to ask the front desk for one (one more person touching my towel, bad from a hygiene perspective); and there are three treadmills but only one is allowed ot be used. They could easily separate the treadmills, put one outside, etc. it’s a shame and would be annoying if the hotel was really full. There are four set of laundry machines, and they aren't cheap (SGD 14 per complete wash and dry) but they are brand spanking new and include detergent. What's not to like.
The pool is very nice, the water was quite murky when I arrived, but then they must have cleaned the filter because it is clear now. Citadines Raffles hits the spot, and literally too because it is 50 meters from Raffles place with all the amenities and two MRT lines. My new favorite 😊
I have the loft room with the terrace, it’s so sunny and peaceful. The patios of these rooms are right next to each other in a row, so not much privacy, but that’s ok because we don’t all go outside at the same time. I would only suggest to put some better chairs. The chair and table are industrial furniture.
The apartments are perfectly outfitted, with nice toiletries, lots of built in storage space, appliances, dishware, a full size fridge, etc. There are many plugs and USB outlets; wifi is excellent. The design look is contemporary veering towards industrial : for instance, the bathroom is cement walled instead of French tiles…. The bed is on the floor. I love that, but those with stiff bodies won’t be able to get up!
My only suggestion concerns the gym: there are no towels, you have to ask the front desk for one (one more person touching my towel, bad from a hygiene perspective); and there are three treadmills but only one is allowed ot be used. They could easily separate the treadmills, put one outside, etc. it’s a shame and would be annoying if the hotel was really full. There are four set of laundry machines, and they aren't cheap (SGD 14 per complete wash and dry) but they are brand spanking new and include detergent. What's not to like.
The pool is very nice, the water was quite murky when I arrived, but then they must have cleaned the filter because it is clear now. Citadines Raffles hits the spot, and literally too because it is 50 meters from Raffles place with all the amenities and two MRT lines. My new favorite 😊
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Date of stay: March 2022Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at Citadines Raffles Place
Responded 17 Mar 2022
Dear pamarx200, Greetings from Citadines Raffles Place Singapore! Thank you for choosing our strategically located serviced residence and for taking time to share this heart-warming and detailed review on Tripadvisor. We are delighted you are having a great stay with us, and you like the décor and ambiance of our loft apartments and facilities. It is such a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its residents like you who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. We sincerely thank you for your feedback on the availability of towels at the gym. Please allow us to share due to current safe management measures during this Covid-19 pandemic, our management has decided not to place a bulk of towels at the gym as we wish to avoid cross contamination when our gym using guests help themselves to the towels; hence, minimizing the number of guests touching the towels they don’t intend to use. However, we assure you we shall be placing the towels in the gym for the convenience of our gym using guests when the situation improves. We seek your kind understanding over this matter. All of us are indeed thrilled to learn you love your stay so much that you have extended your stay with us, and this is definitely a huge compliment for us as it shows us how much you feel at home staying with us. Thank you for your valued support and trust! We would like to assure you your stay experience is very important to all of us, and we are always at your service. Should there be anything we may assist you with during your stay, please do not hesitate to let us know as we would be more than happy to be of service to you. All of us truly enjoy being of service to you and we shall endeavor to make your stay with us as faultlessly enjoyable and comfortable as possible. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A very well located modern apart hotel in the centre of Singapore, ideal for visiting the attractions around the riverside, Marina Bay & Chinatown, all of which are just a short walk away. If needing a quick bite to eat, then it’s worth knowing that there is a Hawker Centre at the end of the hotel block on Market Street, which has numerous stalls offering traditional dishes at competitive prices.
Though the rooms are small, they are clean & comfortable, and the complimentary WiFi works very well. Drinking water is freely available from dispensers located in the corridors. If needing extra supplies of tea / coffee, then after contacting reception these are brought to the room by a little robot!
As we had a late flight, we were able to leave our luggage with reception after check-out, and able to use the facilities of the hotel until actually leaving in the evening.
Our only issue was the size of the room, as there was very limited space to accommodate our large suitcases. We would look to book a larger room next time.
Though the rooms are small, they are clean & comfortable, and the complimentary WiFi works very well. Drinking water is freely available from dispensers located in the corridors. If needing extra supplies of tea / coffee, then after contacting reception these are brought to the room by a little robot!
As we had a late flight, we were able to leave our luggage with reception after check-out, and able to use the facilities of the hotel until actually leaving in the evening.
Our only issue was the size of the room, as there was very limited space to accommodate our large suitcases. We would look to book a larger room next time.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CC LAM, Other at Citadines Raffles Place
Responded 5 May 2024
Dear John B, Greetings from all of us at Citadines Raffles Place Singapore! Thank you for choosing our serviced residence for your recent visit to our city-state and for taking the time to review your stay experience with us on Tripadvisor. We are delighted you and your lovely partner had an enjoyable and comfortable stay with us and you like the decor and ambiance of our apartments and our facilities. Thank you for highlighting how strategically located our residence is. We are indeed very fortunate to be so conveniently located as our guests can sample our sumptuous local cuisines at the Market Place Hawker Center located in the same building as our serviced residence. Additionally, with local attractions nearby and having various MRT stations in the vicinity, exploring our city-state is made so easy. -- It has truly been our great pleasure and privilege to have been of service to you and your lovely partner during your recent stay at our serviced residence. We truly hope Citadines Raffles Place will always be your choice lodging whenever your travels bring your lovely partner back to our city-state, and that you will let us know if there is anything we can assist you with your stays. All of us genuinely look forward to welcoming you and your lovely partner back. We are at your service, and we wish both of you well. Thank you for your valued support. Kind regards, The management of Citadines Raffles Place Singapore
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I travelled to Singapore for business and my company made a reservation for me at Citadines Raffles Place. The location was ideal for both business and exploring. The staff was always helpful, smiling, friendly and available. The swimming pool is great for swimming laps or just relaxing after a long day. The lobby has a automated Starbucks machine, many seating and work areas and washers/dryers available for slightly longer stays. The fitness center a good size and available 24 hours. The rooms are nice, beds comfortable, shower stalls no bathtubs and the rainforest type shower were fantastic. My room had a small kitchenette with a nice size refrigerator. The Citadines Raffles Place Singapore was ideal for my stay and I would highly recommend it.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at Citadines Raffles Place
Responded 19 Apr 2022
Dear Chuck A, Greetings from Citadines Raffles Place Singapore! Thank you for taking time to review your recent stay at our serviced residence. We are thrilled to learn you had a perfect stay with us and you like the décor and ambiance of our apartments and facilities. Thank you for highlighting how conveniently located Citadines Raffles Place is as you found it ideal for both business and exploring our city-state. We sincerely hope you also managed to take leisurely evening strolls along the nearby area and Helix Bridge, enjoying the scintillating views of Singapore Flyer and the Esplanade theatre when crossing Singapore’s longest pedestrian bridge. If not, we would be most happy to share more information on this and other nearby places of interests when you next stay with us. All of us are humbled to learn you have enjoyed our service as nothing makes us happier than knowing our service has contributed to the overall success of our residents’ stay experiences. Your heartwarming compliment definitely inspires all of us to strive to always provide the highest level of service in our industry and we are truly grateful for your wonderful encouragement. Thank you for making us feel valued too! We are delighted you had such a great stay with us and highly recommend our residence. This is indeed the biggest compliment anyone can bestow on us as we firmly believe personal recommendations are the best testimonies to show how much our residents like you have enjoyed staying with us. Thank you! It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we invite you to contact us if there is anything we may assist you with your future stays at our serviced residence as we would be most glad to be of service. Thank you for your valued support and trust. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On the surface this apart hotel would tick all the boxes. However after staying here a few days it is clear to say it has some very severe teething problems!
We arrived and told it had only been opened 1 month! So yes everything is new. The room is cleaned every two days, which is ok, but daily would be preferred. The staff seem very friendly.
For 3 days we experienced building in the room next to us which started at 9 am - 6pm. It was constant banging and drilling from somewhere above which is not conducive for working from my room and also woke me up in the morning. I assumed it wasn’t going to last long, so didn’t contact reception until the 3rd day! Enough was enough. Currently waiting for a room change! An inconvenience in itself.
There are continuous workings around the property causing disruption. The walking track around the property has been blocked by construction for over a week. The television in room is often without power. The kitchen area does not have enough utensils. The shared laundry area is not maintained well enough. The running machine was being serviced the day I went to use it. There is a rodent problem around the pool. There are not enough sun loungers at pool.
That being said, if these teething problems were rectified and this apart Hotel finds it’s place in the market it is reasonably priced and the location is very central.
We arrived and told it had only been opened 1 month! So yes everything is new. The room is cleaned every two days, which is ok, but daily would be preferred. The staff seem very friendly.
For 3 days we experienced building in the room next to us which started at 9 am - 6pm. It was constant banging and drilling from somewhere above which is not conducive for working from my room and also woke me up in the morning. I assumed it wasn’t going to last long, so didn’t contact reception until the 3rd day! Enough was enough. Currently waiting for a room change! An inconvenience in itself.
There are continuous workings around the property causing disruption. The walking track around the property has been blocked by construction for over a week. The television in room is often without power. The kitchen area does not have enough utensils. The shared laundry area is not maintained well enough. The running machine was being serviced the day I went to use it. There is a rodent problem around the pool. There are not enough sun loungers at pool.
That being said, if these teething problems were rectified and this apart Hotel finds it’s place in the market it is reasonably priced and the location is very central.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at Citadines Raffles Place
Responded 24 Mar 2022
Dear JHongDe, Greetings from Citadines Raffles Place Singapore. We deeply regret to learn you are not enjoying your stay at our serviced residence and we are truly sorry for the disappointment and discomfort caused to you by the ongoing works in some of our apartments. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us, and we would like to inform you a member of our team shall be arranging to meet you later in the day as we would truly like to address the concerns you have kindly shared and the areas we lack. We sincerely thank for your confidence in our serviced residence being a prime lodging once we overcome our teething problems. We truly aspire to be a forerunner in our industry, and we shall definitely do all possible as soon as we are able to meet our goals. Thank you! All of us truly hope you will give us an opportunity to recover your initial lackluster stay experience and allow us to change your impression of us. It is our earnest wish you will have an enjoyable and comfortable stay with us henceforth. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Definitely the best hotel/service apartment! We had a great and wonderful experience in this marvelous hotel. Our family of 4 booked the 2 bedroom and stayed from Oct 2022 to Feb 2023 (about 4,5 months) 2 bedroom come with washing machine, fully equipped kitchenette, refrigerator and microwave👍 The hotel also provide alternate days housekeeping service (depending on the room number) we would like to extend our deepest and grateful thanks to all the housekeeping staff (Especially to those who service our room -1301) during our stay! On level 9, there’s also a group of very dedicated, friendly front office staff, please extend our appreciation to all of them, they’re always so cheerful and smiley everyday 👏👍 thank you FO team! There’s a Launderette , working space, Gym, swimming pool at level 9, We love to use these facilities. The location of this hotel is 100% perfect! It’s near to Raffles Place MRT station, cafes, hawker center and restaurants are all within the area. Lots of tourist spot (Merlion, Boat Quay, Singapore Flyer) are within walking distance. This hotel provide daily (Weekday except PH) breakfast at level 1, their choice are limited (around 5-6 to chose and it’s the same throughout our 4.5 months stay) therefore after a few weeks we got tired with the breakfast. Overall we love this hotel and will definitely come back again! 🥰
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Parking is per entry after 1pm on Saturday and Sunday/PH. Very crowded on weekdays as it’s at...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at Citadines Raffles Place
Responded 5 Apr 2023
Dear Ling1102, Greetings from all of us at Citadines Raffles Place! Thank you for making our serviced residence your home away from home. We are so grateful you took time to leave us this heartwarming review on Tripadvisor for your 59 nights stay experience at our serviced residence. We are delighted you and your lovely family had a wholly enjoyable and comfortable stay with us and you like the ambiance and décor of the 13th level two-bedrooms Premier apartment you stayed in and our facilities. We are indeed heartened to learn you found our central location an added value to your stay with us due to our property’s proximity to many eateries, tourist attraction and Raffles Place MRT station. All of us simply cannot thank you enough for your heartwarming compliment for our team’s service which has brought much cheer and inspiration to everyone, as nothing is more gratifying than knowing our service has contributed to the success of your stay at our serviced residence. We truly value our guest satisfaction as top priority, and we are committed to our residents. It is residents like you and your family who make our job wonderful. Thank you for fuelling our passion to serve! We truly appreciate your valuable about the breakfast variety and we sincerely apologise for the disappointment caused to you. Please be assured we will be sharing your feedback with the management of this food and beverage service provider so they can review their service and variety for improvements. It brings us much joy to learn you shall be returning to stay with us and we shall do all possible to be deserving of your support. If there is anything we can assist your family and you with your future stays, please do not hesitate to contact us because we would be most glad to be of assistance to you. It has truly been our great pleasure to have been of service to you and your lovely family. All of us earnestly look forward to welcoming you back. We are at your service, and we wish you and your family well. Thank you for your valued support and trust. Thank you for your valued support. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don't know how the staff at the reception desk and the cleaning person managed to deliver a personalised service to so many guests, at least to me ! They are always very kind and caring, they all know me by my name and title, my preferences.
Facilities are top notch:
- The room seems small but thanks to its many storage cabinets, you can avoid the eyesore sight of your own mess; ambiance lighting is optimal, once you learn which of the many switches to operate to set your mood ! Very spacious bathroom. Quality amenities. Free coffee & tea bags, plus a gift bag on arrival !
- the amazing garden on 17th & 18th floor !
- Pool setting and its showers; newspaper at the reception; washer & dryer facilities;
Please note that a 2 week stay yielded ± 100$SGD fidelity points equivalent, which you may apply to the price of your next stay.
Actually, after having compared the price for many other hotels and their location, Citadines Raffles stands out as the best: I have decided to return there for my next visit. Before I could get the fidelity points credit to my asr account and book for the next visit, the reception has accepted to take care of my luggage for 3 weeks after I checked out. Amazing.
I had a wonderful encounter with Singapore people. Thanks to all the wonderful team at all shifts, you are the selling assets for Citadines Raffles.
Facilities are top notch:
- The room seems small but thanks to its many storage cabinets, you can avoid the eyesore sight of your own mess; ambiance lighting is optimal, once you learn which of the many switches to operate to set your mood ! Very spacious bathroom. Quality amenities. Free coffee & tea bags, plus a gift bag on arrival !
- the amazing garden on 17th & 18th floor !
- Pool setting and its showers; newspaper at the reception; washer & dryer facilities;
Please note that a 2 week stay yielded ± 100$SGD fidelity points equivalent, which you may apply to the price of your next stay.
Actually, after having compared the price for many other hotels and their location, Citadines Raffles stands out as the best: I have decided to return there for my next visit. Before I could get the fidelity points credit to my asr account and book for the next visit, the reception has accepted to take care of my luggage for 3 weeks after I checked out. Amazing.
I had a wonderful encounter with Singapore people. Thanks to all the wonderful team at all shifts, you are the selling assets for Citadines Raffles.
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Review collected in partnership with this hotel
Date of stay: September 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at Citadines Raffles Place
Responded 11 Sept 2023
Dear Freetobemyself, Greetings from all of us at Citadines Raffles Place! Thank you for choosing our strategically located serviced residence and for enrolling as our revered Ascott Star Rewards member. We are incredibly grateful you took the time to review your experience at our serviced residence on Tripadvisor. We are delighted you had a wonderful stay with us, and you like the ambiance of our facilities and sky-gardens. All of us are truly humbled and appreciative of your heartwarming compliment for our team’s service. It is so heartening to learn you are impressed with our team’s ability to remember our guests’ names and preferences, and curate our services accordingly. Please be assured we will be sharing your lovely feedback and compliment with our team, and we will definitely thank them for their dedicated and personalized service. Thank you for making our team members feel valued! At Citadines Raffles Place Singapore, we know it is very important our guests feel their stay experiences are well cared for and our guests are highly satisfied during and after their stays with us because it is always this special type of service from the heart that differentiates us from our competitors and allow our well-travelled guests like you remember us. Our goal is to always create home away from home stay experiences for our guests and we are glad to know this was reflected in your stay with us. All of us are thrilled to learn you will be returning to stay with us again and we sincerely thank you for your valued trust. If there is anything we can do to assist you with your stays at our serviced residence, please do not hesitate to let us know as it would be our utmost pleasure to be of assistance to you. Thank you for giving us the great privilege and pleasure to have been of service to you at our serviced residence. We truly hope our serviced residence will remain as your choice accommodation whenever you are back in our city-state. All of us earnestly look forward to welcoming you back in the future and being of service to you again. We are at your service, and we wish you well. Thank you for your valued support. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 4 weeks during September / October. I was really impressed. A great location for the CBD and tourist spots, 2 mins from Raffles Place MRT and loads of eating options close by (except on a Sunday).
The facility itself is really nice, beautiful gardens on the lobby level 9 plus access to the other gardens on levels 17-20 and 51. The pool was great, big, I used it a lot, and the gym had all the basic equipment. The reception area was massive with loads of space to relax or even do work. The package I had included use of the self-laundry which was handy and very easy to use.
The staff I spoke to were extremely helpful and nice to talk to.
I stayed in the Premier Studio, it was clean, the shower was good and kitchen facilities excellent. Rooms get cleaned every other day which was no problem for me. The room size was slightly smaller than I expected though.
Really the only drawback was the breakfast arrangements. You go to the cafe next door, and whilst the food and drink tasted nice there was very limited variety, and the service often was slow.
Overall a great place to stay. I will stay here again on future visits for sure.
The facility itself is really nice, beautiful gardens on the lobby level 9 plus access to the other gardens on levels 17-20 and 51. The pool was great, big, I used it a lot, and the gym had all the basic equipment. The reception area was massive with loads of space to relax or even do work. The package I had included use of the self-laundry which was handy and very easy to use.
The staff I spoke to were extremely helpful and nice to talk to.
I stayed in the Premier Studio, it was clean, the shower was good and kitchen facilities excellent. Rooms get cleaned every other day which was no problem for me. The room size was slightly smaller than I expected though.
Really the only drawback was the breakfast arrangements. You go to the cafe next door, and whilst the food and drink tasted nice there was very limited variety, and the service often was slow.
Overall a great place to stay. I will stay here again on future visits for sure.
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: There are limited eating options on Sunday as the hotel is in the Business district. Will need to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at Citadines Raffles Place
Responded 28 Oct 2023
Dear Nellym, Greetings! Thank you for making our serviced residence your home away from home during your recent visit to our city-state and for taking time away from your busy schedule to share your 4 weeks stay experience at our serviced residence on Tripadvisor. All of us delighted you had a wonderful stay with us, and you like the ambiance and cleanliness of the Studio Premier apartment you stayed in and our facilities, especially the lush greenery of the 17th to 20th level Green Oasis and you managed to visit the 51st level Sky Garden which also serves as an urban farm in our mixed development building. We are indeed thrilled to learn you managed to spend time at our pool area and gym during your stay, and this gave you some respite from your busy schedule and work. We sincerely thank you for highlighting how strategically located our serviced residence is and that our guests can easily visit the nearby local attractions and enjoy dining at the many eateries in the vicinity. All of us hope you found time to dine at the nearby open-air Satay Street located at the iconic hawker center Lau Pat Sat during your stay as this is where one can experience the most authentic street hawker experience. If you did not, please do not hesitate to approach our team for directions and information about Lau Pat Sat and Satay Street as they would be most glad to be of assistance to you when you next stay with us. We are truly appreciative of your valuable feedback about the breakfast arrangements at our serviced residence and we assure you we will be sharing your feedback with the management of our food and beverage service provider so they can review their current operations and food selection for improvements. It brings us much joy to learn you shall be returning to stay with us again! We shall definitely do all possible to ensure you have another great stay with us and be deserving of your valued trust and support. If there is anything we can do to assist with your future stays at our hotel, we invite you to contact us as it would be our utmost pleasure to be of assistance to you. Thank you for giving us the great pleasure and privilege to have been of service to you. All eagerly await to welcome you back to your home with us. In the meantime, we wish you well and the best in your endeavours. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our fouth four week long trip to Singapore to visit family, this time over Christmas and New Year. We found the location perfect. 2 MRT lines within a couple of minutes walk and a third line five minutes away, so perfect for exploring, getting around. Cafes, bars, restaurants close by as is the lovely riverfront near to The Fullerton Hotel and a bridge across to the Asian Civilisations Museum. A pleasent short walk also brings you to Chinatown. The acommodation was modern and clean. I was a bit worried about having to use a laundry room, but availibilty was good. Desk staff (indeed all staff) were friendly helpful and polite. Slight negatives-very busy area mid week lunchtimes and early evenings (it is a business area after all) and very inconsistant housekeeping. On the days our housekeeping was scheduled, sometimes it was great,above and beyond what we expected, other times not even bins were emptied or tea bags replenished. That said,depending on price, here will be our first choice next trip.
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Date of stay: December 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at Citadines Raffles Place
Responded 5 Feb 2023
Dear AJBBJM, Greetings! Thank you for choosing our centrally located serviced residence for your recent holiday to visit your family in our city-state and for taking time to share your 4 weeks experience staying with us. All of us are delighted your stay at our serviced residence has been the best of your stays in Singapore so far and we sincerely thank you for letting us know. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Our management values our customer satisfaction as top priority and we are committed to our guests. It is guests like you and your partner who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. We deeply regret to learn the only distraction in your stay with us was the inconsistent cleaning service and we are truly sorry for the lapses in our service. Please allow us to assure we are taking a serious note on this matter and our Housekeeping Manager will be trying to trace the apartment assigned your stay and investigate. Upon the conclusion of her investigation, she will be counselling her team members concerned and placing these staff under close monitoring for an indefinite period until marked improvements are realized. We sincerely thank you for your heart-warming compliment for our Guest Service team’s service, and it is indeed gratifying to learn their service compensated for the shortfalls in our cleaning service. Please be assured we will be sharing your compliment with our Guest Service team members, and we are sure our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you for making them feel valued too! All of us are indeed thrilled to learn you will be returning to stay with us again and we shall do all possible to be deserving of your valued trust. We invite you to contact us if there is anything we may assist with your stays at our serviced residence as we would be most glad to be of service to you. It has truly been our great pleasure and privilege to have been of service to you, and all of us earnestly look forward to welcoming you back and be of service to you again. We are at your service, and we wish you well. Thank you. --- Kind regards, Cynthia.Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived in the morning after a long flight from the U.K. Reception were very helpful, letting us use the showers on the 9th floor to freshen up and holding our bags until check in time.
The room was clean and modern, good sized bathroom. The bed was on the small size.
Only downside was that there seemed to be some sort of plumbing issue in our room, so you could hear dripping water constantly. This seemed minor so we didn’t like to complain but could be annoying during the night.
Location is excellent, same building as CapitaSpring. Really close to Raffles MRT, hawker centres and Clarke Quay. Walking distance to MBS, Gardens by the Bay, Chinatown and Merlion.
Would absolutely recommend this as a place to stay in Singapore, wish we had longer :)
The room was clean and modern, good sized bathroom. The bed was on the small size.
Only downside was that there seemed to be some sort of plumbing issue in our room, so you could hear dripping water constantly. This seemed minor so we didn’t like to complain but could be annoying during the night.
Location is excellent, same building as CapitaSpring. Really close to Raffles MRT, hawker centres and Clarke Quay. Walking distance to MBS, Gardens by the Bay, Chinatown and Merlion.
Would absolutely recommend this as a place to stay in Singapore, wish we had longer :)
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Date of stay: January 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at Citadines Raffles Place
Responded 18 Jan 2024
Dear TTT1_19, Greetings from all of us at Citadines Raffles Place Singapore! Thank you for choosing our serviced residence for your recent holiday in our city-state and for taking time to share your stay experience with us on Tripadvisor. We are delighted you and your lovely partner had a wonderful stay with us and that you like the cleanliness and décor of the apartment you stayed in. We sincerely thank you for sharing how strategically located our serviced residence is and that you found our residence’s location in the biophilic design skyscraper of CapitaSpring to your liking. All of us sincerely hope you and your lovely partner managed to visit the 51st level Sky Garden which also serves as an urban garden besides being an observation deck and the lush gardens of our Green Oasis located from the 17th to the 20th levels in the building. If you did not, we highly recommend a visit when you stay with us again. We sincerely apologise for the discomfort caused to you and your partner by the noise from the bathroom pipes in the apartment you stayed in. Please be assured we will try to trace your reservation so our team can investigate and carry out the necessary corrective work. Additionally, our Housekeeping team will check all apartments during the cleaning service and identify the apartments having the same problem and inform our Engineering team so they can attend to the problem. Despite this distraction during your stay, all of us are truly grateful for your high recommendation for our serviced residence. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your valued trust. With your recent experience staying with us, we sincerely hope our serviced residence will be your choice lodging whenever you and your lovely partner are back in Singapore, and we invite you to contact us if you need any assistance for your stays as we will be most glad to be of assistance to you and your partner. We sincerely thank you for giving us the great pleasure and privilege of hosting you at our strategically located serviced residence and all of us earnestly look forward to welcoming you back. We are at your service and we wish you and your lovely partner well. Thank you for your valued support. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went to Singapore for the Grand Prix and wanted a hotel near to the track so booked the Citadine Raffles Place. The hotel did not disappoint. It was a 5 minute walk to the track. We stayed for two weeks to enjoy the sights of Singapore and the hotel was within walking distance of the Merlion and the marina and also a short walk to China Town. The hotel rooms were clean and tidy and we had a fridge which was great for cooling water pop and milk, and food we bought from the Hawkers Centre on the bottom floors. We used the pool on a morning before going out it was really clean and very quiet . The staff were always pleasant and greeted you with a smile as you walked past daily, nothing was ever too much of an issue for them. And if you go to the 51st floor the views of Singapore are amazing. Thank you Citadine Raffles Place for making our holiday memorable.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Lim, Other at Citadines Raffles Place
Responded 2 Oct 2023
Dear karen w, Greetings! Thank you for making our strategically located serviced residence your choice lodging during the recent F1 Grand Prix and for taking the time away from your busy schedule to share your 2 weeks stay experience with us on Tripadvisor. We are delighted you and your partner had a memorably enjoyable and comfortable stay with us and we sincerely hope you had a roaring time at the F1 marquee event. All of us are thrilled to learn you like the ambiance and cleanliness of our apartments and facilities, especially the lush greenery of the 17th to 20th level Green Oasis and you especially enjoyed the panoramic view of our cityscape from the Sky Garden on the 51st level in our building. We sincerely thank you for sharing how conveniently our serviced residence is located. We are indeed fortunate to be so strategically located as our guests can easily visit the many nearby local attractions and having a hawker center in our mixed development building definitely adds value to our guests’ stay experiences because our guests can sample our authentic local cuisine and be spoilt for choice due to the variety available from the 56 stalls located in this hawker center. We sincerely thank you for your heartwarming and inspiring compliments for our team’s service. Our philosophy is to always provide the highest service standards in our industry and being attentive to our valued residents’ needs, and it is so rewarding to know we have exceeded your expectations in this instance. Thank you for making our team members feel valued! With your recent experience at our serviced residence, all of us truly hope Citadines Raffles Place will remain as your choice accommodation whenever your travels bring you and your partner back to Singapore, and that you will also recommend us to your family and friends back home. Please be assured your stay experience is important to us. If there is anything we can do to assist you and your family with your future stays at our serviced residence, please do not hesitate to let us know as we would be most glad to be of assistance to you. Thank you for giving us the great pleasure and privilege to have been of service to you and your partner. All of us earnestly look forward to welcoming you back in the future. We are at your service, and we wish both of you well. Kind regards, Cynthia Lim, Social Media Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
"The MRT train system is within a few hundred metres of the hotel and is extensive and very clean/efficient."Read full review
"There are limited eating options on Sunday as the hotel is in the Business district. Will need to walk 5-10 mins to Boat Quay or Lau Pa Sa"Read full review
PRICE RANGE
RM 799 - RM 1,213 (Based on Average Rates for a Standard Room)
LOCATION
SingaporeSingapore
NUMBER OF ROOMS
299
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingCITADINES RAFFLES PLACE: UPDATED 2024 Hotel Reviews, Price Comparison and 58 Photos (Singapore) - Tripadvisor
Frequently Asked Questions about Citadines Raffles Place
Which popular attractions are close to Citadines Raffles Place?
Nearby attractions include Hidden Singapore Outdoor Immersive Adventures (0.3 km), Comedy Masala (0.3 km), and Asian Civilisations Museum (0.4 km).
What are some of the property amenities at Citadines Raffles Place?
Some of the more popular amenities offered include free wifi, a pool, and laundry service.
Which room amenities are available at Citadines Raffles Place?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Citadines Raffles Place?
Guests can enjoy complimentary tea and free instant coffee during their stay.
What are some restaurants close to Citadines Raffles Place?
Conveniently located restaurants include The Courtyard, Meadesmoore, and Ju95.co.
Are there opportunities to exercise at Citadines Raffles Place?
Yes, guests have access to a pool during their stay.
Is Citadines Raffles Place located near the city centre?
Yes, it is 0.2 km away from the centre of Singapore.
Are there any historical sites close to Citadines Raffles Place?
Many travellers enjoy visiting Fort Siloso (4.6 km), Chijmes (1.3 km), and Food Folks @ Lau Pa Sat (0.4 km).