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Santa Grand Hotel East Coast

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Traveller (147)
Room & Suite (199)
Pool & Beach (33)
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Overview
  • Excellent21%
  • Very good50%
  • Average21%
  • Poor5%
  • Terrible3%
Travellers talk about
“peranakan style”(14 reviews)
“rooftop pool”(46 reviews)
“katong mall”(11 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
Concierge
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (787)
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727 results
Traveller rating
167
346
153
37
24
Traveller type
Time of year
LanguageEnglish
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167
346
153
37
24
Show reviews that mention
All reviewsperanakan stylerooftop poolkatong mallclose to the airportparkway paradefamily roomnice hotelwithin walking distancefront desk staffbus stoplocal foodboutique hotelshopping centrerooms are smallshort staypublic transportpleasant stay
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1 - 5 of 727 reviews
Reviewed 2 days ago via mobile

It is a great disappointment that there was no hot water three days during the days I stayed. They apologized. But really, one thing I expect from a hotel is to always have hot water. Those days I had a cold, so it would be...More

Thank Cikusa
Reviewed 4 days ago

Pleasant well equipped room and, when you open the shutters, there is a view down over the bustling East Coast Road. Unfortunately, I didn't get the chance to explore that part of Singapore because Singapore Airlines had put my walker onto an onward flight -...More

Thank Eveline H
Reviewed 4 days ago

We loved the heritage look outside. The triple room was small but adequate. The nearby area is full of lovely homes including the famous Peranakan houses. There are eateries and a mall nearby. We took a taxi into the Gardens by the bay. Staff are...More

Thank StrollingAdventures
Reviewed 1 week ago

This Hotel is in a great location on the East Coast for those looking for a base or stop over that is not a skyscraper away from the City centre and close to the East Coast Parkrun, efficient staff in reception on arrival and throughout...More

Thank Gordon R
Response from SantaGrandHotels, Manager at Santa Grand Hotel East CoastResponded 1 week ago

Dear Gordon R, Thank you for the awesome review! We are so happy to know that you have enjoyed your stay with us during your recent visit to Singapore. At Santa Grand, we make effort to ensure our guests have a comfortable and safe experience....More

Reviewed 1 week ago

They do not honor room type booked. Checked in with 2 kids and got a king bed instead of 2 doubles. No hot water on the 2nd night. They did nothing to make up. Just the usual apology. No accountability in customer serviceMore

Review collected in partnership with this hotel
Thank Gaja V
Response from SantaGrandHotels, Manager at Santa Grand Hotel East CoastResponded 1 week ago

Dear Gaja V, Thank you for taking time to write us a review. We apologise for not meeting your expectations during your recent stay. It was an unforeseen circumstance that there were issues with the hot water supply at the hotel that were subsequently resolved....More

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Concierge
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Pool
Details
Price range
US$82 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#76 Business Hotel in Singapore
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$82 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#76 Business Hotel in Singapore
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (147)
Room & Suite (199)
Pool & Beach (33)
Dining (11)
Amenities (5)
Business Centre & Event Rooms (4)
Nearby
Joo Chiat
The Joo Chiat area is the traditional home of
Peranakan culture in Singapore, an ethnic group
descending from the blending of Chinese and Malay
families in the 15th century. The neighbourhood is
packed with colourful shops, local characters, and
quiet charm. The main streets overflow with diners
enjoying katong laksa, the signature Peranakan spicy
noodle soup. Signs of youthful entrepreneurship are
...More
Questions & Answers
Ask a question
Abdul R
21 April 2018|
Answer
Response from Rene R | Reviewed this property |
Check in was at 3pm but they allow you to check in earlier if the room is available. They did it for us.
0
Votes
Kanchanamit
29 March 2018|
Answer
Response from travelbugberni | Reviewed this property |
It would be better to contact the hotel directly regarding this.
0
Votes
Jen2703
17 November 2017|
AnswerShow all 2 answers
Response from me_missnina | Reviewed this property |
It's about 10 minutes drive from the hotel to Little India or about half an hour by bus, taking bus from the Holy Family Church which is only a few metres from the hotel (2 minutes walking). Room is good size, comfortable... More
1
Vote
Room Tips
"For local vibe, choose a room in old part of the hotel with shuttered windows overlooking the street."
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"Ask what they have available for personal preferences"
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"Avoid this hotel!"
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"Make sure you do not get a room facing East Coast Road, as a couple of guests complained it was very noisy at..."
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