This is by far one of the best hotels we have ever stayed in. We were there as a couple for my wife's birthday and chose a Marina Bay view room and were effortlessly checked in by Andy to the 19th floor, we got complimentary upgrade to the club and on arrival to the room the most delicious birthday cake was their for the wife. The room had everything, it was spotless and the view was magnificent. The Portman's bar is a little bit pricey but the staff and the snacks are very nice as is the draft Tiger beer. As for the Club? the food is of the most delicious you can find. Whether its breakfast, afternoon tea or evening canope's it is great, very tranquil but most of all your looked after by some very nice ladies, a very big shout out to Chaw, Cherry, Aria and Gina who made us at home, looked after us and were extremely engaging, we loved our visits to the Club. Lazing outside on the sunbeds prior is great too. …
The ParkRoyal Marina Bay (PRMB) was opened end of last year following a renovation and we dropped by for a 1 nite staycation in May. The hotel was still in their soft opening phase as there are still some areas undergoing renovations such as part of the swimming pool area and the suites. Checking in was a breeze and a great delight as there is no queue, possibly due to reduced staycation guests as a result of the Phase 2 Heightened Alert. We will also like to commend the PRMB team which has always been prompt in replying our emails prior to the stay and such customer service is what makes the hotel stand out. The room we purchased was the Signature Marina Bay room, which was supposedly their highest tier room this moment as the suites are still undergoing renovation. Unfortunately the room we were being allocated did not have a direct view of the bay. The bay could only be sighted from an angle at the balcony. Within the room, the direct view was actually overlooking Mandarin Oriental instead. The room was freshly renovated and adopts a minimalist style. Though the PRMB website stated its room size as 32 square metres, it looked considerably smaller than the rooms of similar grade hotels. Also as it is supposedly a higher tier room, we are expecting a bit more furnishing such as a business desk and chair and probably a one seater sofa. The in-room fridge was however cleverly designed to be placed at a height where guests could just open the fridge without needing to bend down. One of the most essential items in a hotel room is the bed and the bed at PRMB was of a nice firmness. The washroom was of a good size where there are also a bathtub, however, the shower cubicle surface area was awkward as there was a pillar that “jagged out” and took up nearly 20% of the cubicle space. Post renovation I was also surprised to see that the shower cubicle does not come with a rain shower which is the norm in hotels nowadays. In addition, the toilet bowl was surprisingly low in height and was not very comfortable for a grown adult, at least myself. This is my second stay at a ParkRoyal within a 3 months period and it appeared that their chain is switching to filtered water tap instead of providing bottled water. Personally I prefer bottled water as I don’t trust the water quality from filtered water tap as it is largely dependent on how frequent the filter are being changed and also how frequent and intensive is the servicing done on the filtered system hoses. Though our room does not come with meals, we were given breakfast, afternoon tea and evening canapés. We are not certain if these were given due to our GHA status (as no room upgrade as ours was already the highest tier available) or if it was given to all room guests due to no dining-in in the in-house restaurants. In any case it was a very kind gesture of the hotel. Also as our room package was the Feast and Eat one which comes with a $400 credit, it was essentially 6 meals in 1.5 days (including the complimentary evening canapés etc.). While Peach Blossom food was great, Peppermint puts up a strong fight with its lobster laksa and Halibut fish and chips. There are two areas whereby some tweaking or improvements will be welcomed. Firstly it will be better if Peach Blossom could cover up their dishes with covers or cling wrap them before delivering to the room, especially in a pandemic period. Next, the food items available in the app was far lesser as compared when making a call to the hotline, as such, the hotel could perhaps consider beefing up the ordering menu in the app itself. Since it was Phase 2 HA we didn’t go around touring the hotel and the only place we went to was the pool. It was of a nice size due to limited visitors but if the hotel will to go back to full capacity, the pool might be too small for personal comfort. We went for a nite swim on the first day of our stay as we heard that there will be “stars” (lights) in the pool but to be honest it did not really awe us very much. All in all this was a great staycation to relax with lots of movies and food. Should the hotel be ranked solely based on the infrastructure it may not be able to match that offered by its more known competitors but what makes it stand out is its customer service, starting from the front desk to the room service delivery personnel and ending off with the concierge. Will I revisit again? Definitely yes and very soon in the near future.…
Great service and rooms. It desperately needs better coffee. Good location for walking to Suntec. Bar is nice with some good food options. Buffet is ok, it was included for me but I still skipped and went to a cafe for something better though, so not outstanding.
Front desk staff Mr Andy was very helpful and provided excellent service. There is another lady staff name Xi Quin (not sure the spelling is correct) also very helpful. Good experience with the hotel. Rooms are nice.
Louise was great. She lovely and meticulous. She attended to us promptly and efficiently. The high tea experience is warm and perfect. The food comes in the right portions and are well presented. We had a great time.
Club experience was definitely the way to go! Staff were all so friendly and helpful, especially Bala - what a huge credit to Parkroyal he is. Thankyou Bala for our wonderful club nights! Great proximity (with a little walking) to MRT, Marina Bay waterfront and shopping plazas. One little point, the bed is facing the wrong way! Capitalise on marina bay views by swapping the walls the bed is located on. We were a little disappointed by that. Lovely hotel, green friendly, besutiful pool and superb service all round.
We really enjoyed our stay at the Parkroyal Collection Marina Bay Singapore. The hotel is in an excellent position next to a MRT station and close to many attractions. Credits for Mr. Shah the service ambassador for the friendly and generous welcome we had. It was a great start to a lovely stay with wonderful hospitality throughout. TQ SHAH !!!
The hotel was great. Facilities are very new and modern. The club lounge was very good. The food was very tasty. The staff was amazing, especially Bala, Gina, Chow. They were very attentive to our needs.
Worst hotel experience. Terrible customer service - almost impossible to get in touch with the hotel to change the reservation. They said it was unable to be cancelled as the reservation was made on booking.com but after getting there it was charged at the hotel, which wasn't what we'd been told. Took multiple attempts to get in touch - had to call incurring hefty charges. Emailed many times, got in touch via socials, nothing. I was hung up on by the staff on the phone. When we did get there customer service advisor farted during check in. Never reviewed before but would really advise people to be careful about what you book and any changes that may need to be made. Our international flight was changed and it honestly took 4 months to try to get our stay moved just 1 day. Sounds like I'm exaggerating but it's absolutely not. Terrible experience all round. Not worth it. Spend your money elsewhere.…
Excellent hotel with great service, great location and great food.The location is wonderful, the staff is wonderful - beyond praise. Great room, they gave us a view of the city. So far, of all the hotels we have stayed in Singapore, this is the best! perhaps we can start comparing all the components separately, probably, there are better hotels, but the general impression we have is that we finally found a hotel that we will definitely come to on our next visit to Singapore. The breakfasts are excellent, with a large selection of national dishes.
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