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Pan Pacific Orchard

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Pan Pacific Orchard
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2,144 Reviews from our TripAdvisor Community

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Showing 1,991: English reviews
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kent
Reviewed yesterday NEW

We have just returned from a few nights stay in the Pan Pacific Orchard Hotel and had a lovely stay there. It was our first time to Singapore and it was great to find the staff so friendly and extremely helpful. We arrived very early in the morning and as our room was not yet ready rather than wait we...

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Thank sanaltos
Reviewed 2 days ago NEW

The Pan Pacific Orchard is great hotel in a great location. Located closed to all the Orchard malls and the MRT, it is also near a number of very good (Michelin rated) restaurants. The food at their own restaurant has won quite a lot of awards too. And the breakfasts are worth making time and space for. A huge variety...

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Thank Caspar A
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for staying with Pan Pacific Orchard, Singapore and for recommending us to other travelers. We are glad that you enjoyed your stay and the comfort of our well-appointed rooms. We are also delighted to hear that you had the opportunity to try our all-day dining buffet restaurant, 10 at Claymore and the facilities in the hotel. We remain...

Cheshire, United Kingdom
Reviewed 2 days ago NEW

We were recently booked into this hotel by our travel agent for a few days before a cruise, I am so glad that we were. We are now talking about returning to Singapore to do the things that we didn't have time for and would definitely be looking to stay here again. All the staff are so lovely and helpful,...

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1Thank amcc1961
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for staying with Pan Pacific Orchard, Singapore and for your recommendation of our hotel. We are heartened by your wonderful review which will go a long way in inspiring our associates. We are glad that you enjoyed your stay and look forward to sharing our Pacific hospitality with you at your next visit. Sincerely, Craig Syphers General Manager

Colorado
Reviewed 2 days ago NEW

The manager on duty was very helpful to take care of my concern. I used another site to book, and we were given a room with one queen bed. Manager was able to transfer us to another room with 2 beds. My family and I had a wonderful stay! Hotel was nice and close to ION mall, good restaurants, etc.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Ri920
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for staying with Pan Pacific Orchard, Singapore. We are glad that you enjoyed the comfort of our well-appointed room and the convenience of the hotel location. Your kind words for our associates will definitely go a long way in inspiring them to provide top-notch service for our guests. We remain at your service and look forward to welcoming...

Reviewed 2 days ago NEWvia mobile

As attentive as ever! Arjun keep it up! Excellent service! Me and my friends would definitely return for the nice afternoon happy hour and look forward to seeing you again. We would also wish to give the restaurant a try in not too distant future. This place is also very convenient and centrally located. Well done Arjun and his service...

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Helpful?
Thank Ernest L
PanPacificOrchardSG, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard, Singapore's Lobby Lounge your choice for your relaxation with friends. We will indeed share your wonderful comments with Arjun as such comments will go a long way in inspiring our associates to extend the best of services to our guests. We very much hope to see you at our upcoming promotion, Oyster and...

Singapore, Singapore
Reviewed 4 days ago NEW

Returning to the Pan Pacific Orchard always feels like home - I have been here at least ten times over the years and still every stay is perfect with amazing service, delicious breakfast in the Pacific Club and the benefits for being a DISCOVERY Loyalty Black member have been very consistent.

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1Thank Shutterwhale
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for your continual support and trust in Pan Pacific Orchard, Singapore and our associates. We are deeply elated that we have been your constant hotel of choice and we are glad that you enjoyed the benefits of the DISCOVERY loyalty programme. We are heartened by your wonderful review which will go a long way in inspiring our associates....

Perth, Australia
Reviewed 4 days ago NEW

I'll be brief. I had no major complaints. Needed a USA power plug at one stage. Had to ask for more milk and sugar in the room one day. There was a sewer smell coming from the washbasin drain when I ran the shower fist thing in the morning. On one morning when I showered at 08:30, the water was...

Review collected in partnership with Pan Pacific Hotels Group
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1Thank barjammar
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for staying at the Pan Pacific Orchard, Singapore and for taking the time to share your feedback. We are heartened by your wonderful review on our service which will go a long way in inspiring our associates. We are glad that you enjoyed your stay and look forward to sharing our Pacific hospitality with you at your next...

Sydney, Australia
Reviewed 4 days ago NEW

This hotel is in a great location. Close for shopping and the MRT which is cheap and a easy way to get around Singapore. We found the staff to be very helpful and nothing was to much trouble. I did this holiday with friends and now I want to go back and visit again with my husband. I would not...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Ms W
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for staying with Pan Pacific Orchard, Singapore and for your recommendation of our hotel. We are glad to hear that you enjoyed your stay with us as well as the convenience of our hotel location. We look forward to sharing our Pacific hospitality with you at your next visit. Sincerely, Craig Syphers General Manager

Rogersville, Tennessee
Reviewed 6 days ago NEW

The hotel is one block from Orchard Road, the main shopping area in Singapore! Rooms were spacious with nice linens and other amenities. Our second stay included a wonderful breakfast with a huge variety of foods to choose from including many custom items. Very good fruit selection!

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1Thank Nancy P
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard, Singapore your choice of stay. We are glad that you enjoyed your stay and look forward to sharing our Pacific hospitality with you at your next visit. Sincerely, Craig Syphers General Manager

Singapore, Singapore
Reviewed 1 week ago

Ganesan, Ken, Roy, Krishnan, Max and Craig are the most generous and kind hearted members of the Pan Pacific Orchard team. Their care given to me after having sustain a traumatic accident in Singapore was second to none. Their generosity of spirit assisted in my recovery and their kindness towards myself and my husband during our extended stay in Singapore...

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Helpful?
Thank suewoolfe60
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for your continual support and for the confidence that you have placed in Pan Pacific Orchard, Singapore. We are heartened by your wonderful review which will go a long way in inspiring our associates. We remain at your service and look forward to welcoming you again. Wising you a speedy recovery and pleasant day ahead. Sincerely, Craig Syphers...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
10 at Claymore
10 at Claymore
Cuisines: Seafood, International, Asian, Singaporean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 

Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: RM755 - RM1,418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Priceline, Pan Pacific Hotels Group, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Pan Pacific Orchard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore
Hotel Style:
#9 Family Hotel in Singapore
#9 Spa Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Orchard staff and other travellers.
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Questions? Get answers from Pan Pacific Orchard staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a Pacific Room for the best experience!”
 of 5 bubbles Shutterwhale, 26 Mar 2017 | Read review
“Make sure they re-stock the coffee supplies each day.”
 of 5 bubbles barjammar, 26 Mar 2017 | Read review
“Rooms on higher floors are nice!”
 of 5 bubbles 685nancyp, 24 Mar 2017 | Read review
“All rooms are beautifully presented. Modern and clean.”
 of 5 bubbles suewoolfe60, 23 Mar 2017 | Read review
“Definitely worth booking a Club Pacific room for the extra benefits available”
 of 5 bubbles jensteveos, 22 Mar 2017 | Read review
5 of 5