I stayed here for 4 nights last week - I was a lil concerned due to recent reviews... But to be honest, I thought it would be worse that what I experienced. The check in process was ok - I was expecting a disaster as I got a check-in email asking what time I would arrive (and a time slot option I should pick) as there were many ppl expected. The first time Ive received anything like this from all of my travels. The rooms were a bit disappointing. Old carpet - the type you dont want to walk on with wet feet.... deliberately darker colored. The shower was pretty bad... looked like it hasnt been upgraded since the 90's. The location of the hotel is its best feature. Close to Henderson and Clark Quay and all of the bars / coffee shops / restaurants etc. The breakfast was quite a disappointment - So busy! I had booked for 4 breakfasts but attended 1. I preferred to go out and buy brekky elsewhere... Would I return? Maybe - if I got a cheaper price. Its worth $100-$150 per night. Not more.…
What a wonderful experience trashing my initial thoughts of how to cope with being "imprisoned" all be it even at a 5 star hotel? The moment I arrived at 2+am on the 18th June was a breeze with courtesy received. Entering the room #2306 was a relief with spacious, very clean and well equipt with neccesities. The bed and pillows were very comfortable. The view gave me the serenity needed for this situation as it faces the Singapore river and city view even Batam can be seen on a clear day. Very good wifi connection helps keep my sanity intact. Most of all what was more stunning was the great guest oriented hotel personnel which truly was amazing and what guests always expected nomatter what the situation or reason to stay can be. I must humbly commend them for making mine a pleasantly memorable one... To Jiun Lee and Cheryl from 'One Touch' for keeping me company with their friendly and sincerity I can feel just over our daily telephone conversations and I was very pleasantly surprised that them knowing I'm a BTS ARMY presented me with an encouragement greeting card with BTS poster print! Now that was AWESOME! Liya (hope I spelt it correctly) from the same department was enthusiastic when we spoke on my checking out day. To all of you, gamsahamidah... To GCW Hotel Manager Mr Terence Ng, my sincere appreciation for taking good care of me in making my stay trouble and stress free. You have a great team! To Kelvin whom I met briefly at the lobby upon my departure I appreciate your courtesy. To everyone from housekeeping, in room dining, to Certis Cisco, the M.O.H., I thank you all very much from the bottom of my heart. Grand Corpthorne Waterfront... you are indeed fantabulously Grand! 👍👍👍…
Very impressive hotel when viewed externally upon arrival. Room was small and starting to show it's age. Definitely time for some refresh renovations. Staff were good, but the reservation desk seemed to take a lot of key strokes and a bit of time on check in.
Good location for a business trip to access all but no Restaurant around the hotel. The price was a little higher due to F1 racing, I think. There is no shopping center or restaurant nearby, so it is not a good location to go out late in the evening. So it's not good for tourists, but I want to recommend it to business travelers.
A big thanks to your excellent lounge team - Shirley , Jenifer, Kenneth n also to your night managerRodney . Shirley is just amazing in 1 word! Her colleague Jennifer a beautiful sweet lady took good care of us when we came for evening cocktail. Kenneth, a friendly gentleman made sure we were comfortable n well-served at all times. We enjoyed some really nice cold beer. Service at the lounge is a top notch! And Rodney he’s so accommodating n a very nice boy, addressed to all our needs in the middle of the night. We were really moved as he made our long hard days so much better. I was taken aback when told by 1 of the bell captain that he is the night manager,because he has got the look of a kid who will never grow up, very adorable(not an insult but rather a compliment). The room however,was rather old n require some renovating works. Except for the room situation, it was truly an awesome experience we will never forget, very good service from 4 of your wonderful staff we feel we didn’t deserve.…
Overall, I truly enjoyed the stay during my trip to Singapore. Although the hotel has its flaws, I received excellent service especially from Rodney, who perfectly handled my complaint regarding the room. He responded quickly and gave my family and I a great solution which made my stay at this hotel even more memorable. Frankly speaking, I’d only wanted to rate this hotel 3 to 4 stars due to the poor condition of the room but after how calmly and tactfully Rodney handled my complaint, I decided to give you guys 5 stars!
I had a terrible time in Singapore until I met Shirley Chng. I moved hotels twice from 5* top hotels. Came to copthorne to move away from F1 congestion. I can honestly say she is simply amazing effective and made our stay absolutely perfect in every possible way.
Hotel rooms are apparently due a refurbishment in October 2022. However, the current rooms are very run down and most disappointingly, unclean and full of dust. Issues noted during last stay - dusty rooms, floor has not been dusted enough despite whatever SG clean standard is meant to be. Ripped furniture- leather and cloth covering on chairs Mould on sink joining to the basin Rusty water sprinklers Stains on furniture including bed frame and desk. Badly in need of a refresh and actually maintaining cleanliness standards. Staff are friendly and professional, just let down by the current standards of the rooms. At current prices and positioning as a 5-star hotel, you are probably better off findind something else in Singapore
For what you pay - it was a very valuable stay with great amenities and service. Checkin and departure was a seamless process and the stay was enjoyable with good proximity to key areas in Singapore. Only area for improvement I suggest is knowing when the staff will come in to clean + my bedsheets didn’t seem like they were new ones, more so just tidied.
Rooms were spacious. Staff very efficient and courteous. Breakfast was scrumptious and hotel is conveniently located near bus stops etc. It would have been nice if we had river views but overall all good.