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Sheraton Towers Singapore

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#77 of 306 Hotels in Singapore
Certificate of Excellence
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Sheraton Towers Singapore
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1,664 Reviews from our TripAdvisor Community

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Showing 1,423: English reviews
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Singapore, Singapore
Reviewed 3 days ago NEW

1. The service that the crew and especially Mr Lali rendered is Wonderful! He made us feel at home as we were there for our meeting and a mini celebration for our dear director. Trust me, I have been there for 10 years and nothing change and infact it just gets better and better. 2. Loved the whole environment and...

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Helpful?
Thank SabrinahSuriyati
STSDirectorofRooms, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear SabrinahSuriyati Thank you for sharing your experience with us. It is truly heartening to receive your kind compliments on the service of our associates, particularly that of Lalikumar. Rest assured that we will pass on your kind words to him. We look forward to being of service to you again! Warm Regards, Victoria Ngian Director of Rooms

Hong Kong, China
Reviewed 5 days ago NEW

We stayed 3 nights this time. The room is quite satisfactory except the bath room which is a bit out dated(without individual shower). Services was generally satisfactory except one incident we are a bit annoyed. We arrived and check-in late Friday evening, the next evening, when we came back form dinner, we found out that my cosmetic stuff been tempered...

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Helpful?
1Thank Slacky45
STSDirectorofRooms, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear Slacky45 Thank you for sharing your invaluable feedback with us. It is with regrets to learn that the stay experience was not up to your expectation. Please be assured that we regard our associates’ integrity with high importance and would like to share that our associates were trying to convey that both the aged room attendants are long-serving staffs...

Mexico City, Mexico
Reviewed 1 week ago NEWvia mobile

Even when it is not in any hot tourist spot the place is beautiful and conveniently located near a subway station. The rooms are spacious and comfortable and Personnel was very kind and helpful We did not have time to enjoy the pool, but it looked very nice Singapur is a great city so this a good place to stay

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Helpful?
1Thank marchcarrasco
STSDirectorofRooms, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear marchcarrasco, Thank you for taking the time to write your review. We are pleased to hear that you had an enjoyable stay and liked our location as well as the service of our associates. We look forward to extending the warm Sheraton hospitality to you once again on your next visit to Singapore! Warm Regards, Victoria Ngian Director of...

Reviewed 1 week ago via mobile

A well-balanced hotel. Clean room, semi-luxurious environment. Friendly staff. Location is a bit off from Orchard Road but still within walking distance. MRT station is near and the Newton Food Court is a 5-min walk. Recommended.

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Helpful?
1Thank Syed S
STSDirectorofRooms, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear Syed S Thank you for taking the time to write your review. We are pleased to hear that you had an enjoyable stay and liked our convenient location. We look forward to extending the warm Sheraton hospitality to you once again on your next visit to Singapore! Warm Regards, Victoria Ngian Director of Rooms

Bali, Indonesia
Reviewed 1 week ago

We spent 4 nights at The Sheraton Towers Singapore. Overall an excellent stay. Staying in a deluxe room which was both spacious and convenient. one highlight for the staff ,doorman, wear off-white uniform with the hat (i'm not so sure about the title), he is old, but he was very genuine, polite and always smiling. never missed to ask me...

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Helpful?
1Thank savitrianggraeni
STSDirectorofRooms, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear savitrianggraeni Thank you for taking time to write a review. It is a pleasure to have you with us. It is truly heartening to receive your kind compliments on the service of our associates, particularly that of our doorman. We look forward to being of service to you again! Warm Regards, Victoria Ngian Director of Rooms

Reviewed 1 week ago via mobile

First of all I would like to thanks Mr Lalikumar for his prompt & excellent service. I came to The Dining Room last night for dinner with few friends, somehow Mr Lalikumar realise I was a vegetarian so he offered me some vegetarian dishes & some from the buffet. Mr Lalikumar also surprise me by sending his staff walking in...

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Helpful?
Thank Micheldever82
STSDirectorofRooms, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear Micheldever82 Thank you for your review, it is a pleasure to have you with us. It is truly heartening to receive your kind compliments on The Dining Room and service of our associates, particularly that of Lalikumar. Rest assured that we will pass on your kind words to him. We look forward to being of service to you again!...

Yokohama, Japan
Reviewed 1 week ago

いつもシンガポールに行くときに、必ずと言っていいぐらいSheratonはホテル選択の中にありました。今回はSPGゴールドメンバーになったので気になっていたSheraton Towers Singapore はどんなホテルなのかを見てみたいと思いとても楽しみにしていました。 タクシー到着し、支払いを済ましていた時に、ドアマンがずっとタクシーのドア前で待っていました。すでにトランクからスーツケース出したのかな?と思って、支払い済んだら彼から「荷物ありませんか?」と聞かれて、えっ!?と思い、タクシードライバーと一緒に「トランクにある!」若干コントのような会話になりました。恐らく現地の人だと思われたのかな?と思いあまり気にしませんでした。 ドアマンにチェックインカウンターまで案内されて、手続きをしたら、どうやらトレーニング中だったようで、手続きしてくれていた男性スタッフの隣に教官のような感じの女性スタッフいました。怖いオーラーが強く、男性スタッフは緊張していて、声が震え、早口になっていた。トレーニング中だから多少の緊張感が理解できるけど、隣にいた女性スタッフは笑顔は全くなく、男性スタッフの行動をチェックしていました。プロであればカウンターに立つ瞬間お客様から見られていること意識しなければならないと思うので、声が震えていた男性スタッフより、私に一度もアイコンタクトや“Thank you”の言葉がなっかた女性スタッフが気になっていました。 チェックイン後は誰も部屋まで案内されないので、コンシェルジュデスクの近くにスーツケースあったので、取りに行ったら、デスクにいた女性に「Do you need any help?」と言われました・・・今まで泊まったホテルで、「May I help you with your bag?」「Let us help you…」と言われたことがあるけど、Do you need any help?・・・・しかも笑顔なしの真面目な顔で・・・英語に100%自信ある訳ではないけど、その言い方は違うんじゃないかな? 部屋はとても綺麗で、窓からホテルのプールと公園らしいものが見えました。反対側はOrchardに繋ぐ道路が目の前にあるけど、それを忘れられるぐらいに静かな部屋でした。若干建物に年数を感じられるけど、部屋のインテリアがその年数をネガティブにではなく、お洒落に感じさせられるので、良かったと思います。 ホテルから歩いて2,3分に地下鉄(駅名忘れました)があり、Ochardは次の駅なので急な雨の時に利用すればほぼ濡れずに済みます。またその駅から1乗り換えでChangi空港まで行けるので、とても便利です。ホテルからOrchardまで歩いて10分未満で行けますし、その逆側に行くと、同じく10分以内いフードコーナーもありました。 今回は一泊だけで、あまり良い印象はありませんでしたが、たまたまだったかもしれませんので、念のためもう一度泊まってみたいと思います。

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Helpful?
1Thank leopardoblanco
STSDirectorofRooms, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear leopardoblanco Thank you for sharing your experience with us. We are heartened to know that you liked our convenient location. However, it is regrettable to hear of the shortfalls faced during your stay and we would like to sincerely apologise for it. We appreciate your valuable feedback and would certainly welcome the opportunity to speak with you further if...

Gold Coast, Australia
Reviewed 1 week ago

Stayed here for 2 nights after arriving in Singapore on a cruise from Australia. We requested an early check in and received an email around 9.00am to say our room was ready, very impressive. At the entrance you are welcomed by a very friendly doorman dressed sharply in a white safari outfit who was very friendly. Check in was efficient...

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Helpful?
1Thank Malificent007
STSDirectorofRooms, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear Malificent007, Thank you for your review, it is a pleasure to have you with us. It is truly heartening to receive your kind compliments on our early check-in, upgrade, Towers Executive Lounge, The Dining Room as well as the service of our associates, particularly that of Rebecca. Rest assured that we will pass on your kind words to her....

Singapore, Singapore
Reviewed 1 week ago

Our annual pilgrimage to the Sheraton Towers Singapore has been and gone, and this years stay did not disappoint. This grand property has had a revamp and it works. New carpets and colours make her shine once again, and a modernization of the dining room certainly makes that breakfast space work. The one thing that has not changed, thankfully, is...

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Helpful?
1Thank MichaelaofGisborne
STSDirectorofRooms, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear MichaelaofGisborne, Thank you for your positive review, we are happy to have you with us again. It is heartening to hear that you had a wonderful stay and liked The Dining Room, convenient location and service of our associates, particularly that of Sebastian, Patrick and Mei Ling. Please be assured that we will pass on your kind compliments to...

Reviewed 2 weeks ago via mobile

Visited Lobby Bar couple of days back. Was served by staff Susan. Service was excellent. She was patient in recommending the drinks menu and was prompt in her service. Ambience was soothing with live piano performance. Great place to just chill n relax.

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Helpful?
Thank Miguel C
STSDirectorofRooms, Director of Rooms at Sheraton Towers Singapore, responded to this review

Dear Miguel C, Thank you for your review, it is a pleasure to have you with us a. It is truly heartening to receive your kind compliments on our Lobby Bar as well as the service of our associates, particularly that of Susan. Rest assured that we will pass on your kind words to her. We look forward to being...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Li Bai Cantonese Restaurant
Li Bai Cantonese Restaurant
Cuisines: Chinese, Asian
The Dining Room
The Dining Room
Cuisines: Asian, International
Pool Bar
Pool Bar
Cuisines: Bar, Pub
Lobby Bar
Lobby Bar
Cuisines: Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Towers Singapore is centrally located along Scotts Road, just 10-minute walk from the Orchard Road shopping and entertainment district. The Newton Interchange train station next door linking the Downtown and North South Lines makes the hotel easily accessible to major places of attractions. Featuring 420 elegantly appointed rooms and 13,400 square feet of prime function space made up of 17 event venues, the Hotel is equipped with the modern amenities and conveniences, including high-speed internet access and the fitness centre that overlooks the outdoor swimming pool. From the detailed elegant furnishings, delicate presentation of culinary experience to warm, discreet service, the hotel believes in pampering its guests with the comfort, luxury and conveniences that they are accustomed to at home. ... more   less 

Additional Information about Sheraton Towers Singapore

Address: 39 Scotts Road Sheraton Towers Hotel, Singapore 228230, Singapore
Region: Singapore > Singapore
Price Range: RM844 - RM1,244 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Towers Singapore 5*
Number of rooms: 420
Reservation Options:
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Also Known As:
Sheraton Towers Singapore Hotel Singapore
Sheraton Hotel Singapore
Sheraton Singapore
Singapore Sheraton
Hotel Style:
#29 Spa Hotel in Singapore
#55 Business Hotel in Singapore
#67 Romantic Hotel in Singapore
#70 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Towers Singapore staff and other travellers.
7 questions
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Questions? Get answers from Sheraton Towers Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Why not live a little and opt for a suite, beautiful opulent rooms with extra goodies thrown in.”
MichaelaofGisborne, 17 Apr 2017 | Read review
“The pool and gym are on the 5th floor, if you are traveling with children you might want to be close to this area.”
suzannegMontreal, 30 Mar 2017 | Read review
“The location is quiet so the floor is not very important.”
216AndyA, 20 Mar 2017 | Read review
“I would choose a high floor.”
Trueam, 26 Feb 2017 | Read review
“Rooms on the garden side have a great view over Singapore.”
MeH17, 16 Jan 2017 | Read review
5 of 5