22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
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What is Travellers’ Choice Best of the Best?
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#33 of 364 hotels in Singapore
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Be welcomed by Shangri-La Singapore's Asian service from the heart, step into its striking lobby oasis and discover a world of luxurious indulgence. Nestled within 15 acres of tropical landscaped gardens, guests are warmly embraced by the hotel’s distinct service and smiles. A sanctuary in the heart of the city, this tropical hideaway provides a vibrant and diverse social scene, unparalleled culinary experiences and family facilities to indulge in the best of everything, or simply relax, unwind and let the world go by.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Children's playground
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand films
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighbourhood
Languages Spoken
English, Chinese, Filipino, Japanese and 1 more
Location
80Somewhat walkable
Grade: 80 out of 100
66Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Contact
22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
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7279Reviews76Q+A100Room tips
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+1
This hotel make us all feel Royal. The level of service, cleanliness, room standards, and surroundings are impressive. Yes, it has a price, but for a business traveler like me it is well worth the money. My days are filled with stress and meetings, so having this oasis of wonderfulness available on off duty times, makes it truly my Shangri-La. Also the breakfast with its at least ten different cuisines if fit for kings ! The selection of food and fruits is astounding. There’s a chef at each station, specialized in his specific thing is seems, and they remember their guests impressively well. I just have to show my face nearby the “omelette chef” and he makes the exact omelette I like - every time ! The rooms have high standards, with the needed amenities, safe deposit box, and the usual stuff. Wonderful view from most rooms, good desk for working, cooler, motorized curtains, etc. Also, try the pool or the gym. Very nice and well equipped facilities, free to use for guests. Transport to and from is also a breeze. The Mongolian Warrior watching the doors can do magic when it comes to fixing taxis. The metro is around ten minutes walk away, Orchard Rd. St, and from there you can get almost anywhere quickly. Get the three day tourist pass for 30 SD, it gets you anywhere - even to Sentosa Island. I’ve stayed here a few times now, and will definitely continue doing just that. Shangri-La is also a nice spot for families, if cost is of no issue, with its super nice pool and gardens to play in.…
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 4 days ago
Dear ArcticWaverider Thank you for taking the time to share such wonderful comments regarding your recent experience at Shangri-La Singapore. I am delighted to know that you specifically enjoyed the facilities and amenities in various touchpoints, such as our well-appointed guestroom, breakfast offerings and our health club. Your stamp of approval and recognition is very much appreciated by the entire team. Your lovely comments regarding your recent experience are most inspiring and my team and I look forward to welcoming you again in future! Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
We've had a fantastic 3-nights stay over the Christmas period. Would definitely come back & and recommend it to others. Here's our experience: As a young family of 3 with a two and a half years old toddler, we are always looking for comfort, children activities, convenient location & great food. Shangri-la ticked all the boxes & even exceeded our expectations. From the arrival until the check-out we've had the best time. The hotel was very busy due to the high season of Christmas but everything was always delivered smoothly by the staff. The check-in was done quite fast & our son received a lovely goodie bag. Huge attraction for the kids is the kids' club. It is one of the best we've ever seen anywhere in the world. From soft play area, to organised classes & activities, music studio. Super cool & our son had so much fun! Pool area was great too, lots of palm trees around, nice layout & the green area on the side with a walkway down is beautiful. Generally beautiful hotel grounds, well kept & lovely to enjoy. We've had some food & drinks by the pool and all was good. We've also tried the kids pool which is in a different area & it's really fantastic for kids of all ages. For breakfast we've opted for delicious pastry at the cafe in the lobby. Everything was so delicious! We love how there was a choir singing Christmas carols during on a few occasions. The lobby was decorated so beautifully for Christmas. It was a full on Christmas feel in Shangri-la which we've really enjoyed. Generally we've had some arranged bookings in the restaurants outside so we were always heading out for that, but we actually have regrets we didn't check out the restaurants in the hotel. So definitely we will do that next time. The location of the hotel is great too. We've walked to the Orchard Road for Christmas shopping every day of our stay, it was a pleasant 10-15 minutes walk. Our room was comfortable, also good size bathroom. We've also stayed at Ritz-Carlton Milenia during the same trip to experience the other part of the city (separate review) - great stay too but Shangri-la would be the place we would come back in the future for sure! …
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 16 Jan 2023
Dear Iamlucy_1 Thank you for choosing to stay at Shangri-La Singapore. We are extremely delighted that we made your experience in Singapore such a beautiful one, with memories that will last a lifetime. Your heartfelt compliments are a great motivation and inspiration to the team. They put a spring in all our steps! Thank you for taking the time to share your very lovely comments. My team and I very much look forward to welcoming you and your family again when next you find yourselves in Singapore. Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had 4 nights on the Horizon Club floor. Room was a good size with all the usual amenities you expect at this level The Horizon lounge exceeded expectations and staff were very attentive. The range and quality of the food provided at both the breakfast and evening buffets was very good. The only small downside is the location, not very convenient for public transport but there are always taxis. We would stay here again.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 4 days ago
Dear PhantomScot Thank you for staying with us at Shangri-La Singapore. We are glad to learn that our Horizon Club service, amenities and culinary offerings made a good impression during your stay. At Shangri-La Singapore we pride ourselves in delivering a service of excellence and we are glad that our hospitality made a difference in your experience. My team and I look forward to the pleasure of welcoming you on your next stay with us! Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful experience at the Shangri-La in Singapore. Starting from our arrival at the hotel, we arrived at 9am in the morning and were offered a complimentary early check in and a room upgrade as this was part of our our honeymoon trip. We really appreciated this as we had just come off a 13 hour flight. The staff at this hotel are extremely friendly and helpful, the breakfast offered a variety of different cuisines and the pool area was perfect to just relax and take a swim. The hotel is located in a very nice area (Orchard) and everything is walking distance: supermarket, money exchange, shopping mall (ion Orchard) which is connected to the underground system. There are plenty of restaurants on Orchard Road for lunch and dinner, you can also get food in the Mall food court or take the underground for one stop (Newton) and enjoy the food at the Newton Hawker Centre. As a tourist you can buy a travel card which allows you to use the underground system unlimited which is very useful to get to the main attractions in Singapore. …
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 6 days ago
Dear maryamk737 Thank you for choosing Shangri-La Singapore as your preferred hotel. It heartens us when our guests enjoyed their time here. We are delighted to hear that our culinary offerings and service have provided you a memorable experience. At Shangri-La Singapore we pride ourselves in delivering a service of excellence and we are glad that our hospitality made a difference in your experience. My team and I look forward to the pleasure of welcoming you back into our warm hospitality again! Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I was really looking forward to my stay here because this was the original Shangri La hotels. Very good price but I was prepared since I had seen previous ratings. There was an issue with my reservation which was the fault of my travel agent. Somehow, my non refundable booking was cancelled. Although it was my travel agent's fault, I didn't think front desk handled the situation very well. I waited a very long time for them to figure things out and once they had determined it was my travel agent's fault, they were quite cold about things and offered me a room at the current rate. I thought there were many things they could have done to make the situation better. I was only at the hotel 1 night but for the rest of my stay, no one mentioned this to me or checked up on me again. Service standard was not that great. This was across the board from the porters to reception to people in the Horizon Club. I don't think a single person approached me during my stay. Big difference from the Four Seasons, where I stayed the next night where everyone asked me how I was, how they could assist me, etc. I was in a King Horizon Club Deluxe Room. The room was nice but a bit dated. Lots of space and spectacular views but some buttons (like the curtains for one of the bay windows) only worked intermittently. The Horizon Club offers snacks and canapes. Again, maybe I looked unapproachable but no one ever approach me in the Club to pour me cocktails and drinks. I did observe they were nicer to select people (in my opinion). Breakfast is also included but we took breakfast at the Line restaurant, which had a magnificent buffet. When I checked out and was asked how was my stay, I did tell them about how I felt the service/attention level was lacking. I made a complaint online and within 24 hours, the manager of the hotel contacted me. He was very sympathetic with my situation and apologized for any embarrassment this had caused me. Although it wasn't the hotel's fault, it really wasn't my fault either but they took a very cold attitude. The manager handled the situation very professionally and gave me a free night's stay, which my son later used. My son's stay was very nice and there were no service issues with his stay. So all in all, my experience was average but how the manager handled the situation made be think my experience was perhaps a one off. It is a lovely hotel and at the right price, I would consider staying there again. I just hope that they can bring up their service standard and compassion as that is what sets great hotels apart. Please see my Youtube channel for my full review of this hotel…
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 6 days ago
Dear trophytravelexpert Thank you for taking the time to share your recent experience. At Shangri-La Singapore, we strive to deliver an exceptional guest experience, and all comments and feedback are taken seriously. We are extremely sorry to learn of the regrettable issues and service shortfalls you encountered which impacted the overall experience of your stay. I am however glad that members of the team have since personally reached out and addressed your concerns. I would like to reassure you that we will internally be revitalising our training processes in the coming days to ensure that the quality of services rendered, is adapted to the evolving needs of our guests. Please accept our apologies once again and we very much hope that this experience will not prevent us from the opportunity of welcoming you again, in the future. Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Afraid that I didn't catch names but wanted to say a big thank you to all the staff particularly on reception and the concierge who made our stay all the more special. Also the doorman who, tried contacting our arranged lift without success when it didn't turn up, but managed to find us a taxi, despite the fact that it was raining to get us to the port to join our ship. ''Thank you''.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear patriciacN4032ZE Thank you for choosing Shangri-La Singapore as your preferred hotel. Every comment and compliment such as yours go a long way in motivating and inspiring our team who endeavour to extend a service of excellence to all our guests. At Shangri-La Singapore, exceeding the expectations of our guests is what our team strives to achieve and your enjoyment of the efforts makes it worth the while. They put a spring in all our steps! My team and I look forward to welcoming you in the future! Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lost count how many times I have been to Waterfall, their Italian restaurant but it is also a pleasant experience. I enjoy this little eco-system where hotel and dining establishments are generally kids friendly. Complimentary parking is always welcomed, together with earning of Golden Circle points. Roy and his team is like a well-oil rigged, consistently high performing and we often felt welcomed home. The food is definitely better than many other hotel restarants and the semi private room is our preferred dining table - extremely comfortable even for 10 pax. This restaurant is not exactly gastronomical but hits every other spot if you want a smart casual, hearty italian food with proper wine list and glasses.
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Date of stay: October 2022
Value
Location
Service
Room Tip: Book in advance. The hotel's dining reservation team is notorious for taking a long time and each...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear LuxJw Thank you for choosing Waterfall Ristorante Italiano as your preferred restaurant. We are delighted to hear that you enjoyed our culinary offerings and the surrounding amenities. At Shangri-La Singapore, exceeding the expectations of our guests is what our hospitality strives to achieve and your enjoyment of the efforts makes it worth the while. Every member of our team endeavours to deliver a service of excellence and we are pleased that Roy and his team made a difference in your experience. Your compliments are an affirmation that we have done well by our guests. My team and I look forward to the pleasure of welcoming you again! Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We needed a getaway from our hectic everyday routine without travelling far from home and shangri-la was a great option. Wasnt expecting much. But it was way beyond our expectation. The staff all around was great with elderly and kids. Love the ambience and there is so much activities to bond us together as family. Shout out to ashvindar, jega, soban, raj, dylan, gwen and all the buds staff, they make our stay truly a memorable experience for my family and kids. Love to see that their so passionate in their job amidst the hustle they went thru after pandemics. Will definately come back ❤️
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear norins934 Thank for choosing to stay at Shangri-La Singapore. It heartens us to hear that you have enjoyed and had such a wonderful experience during your stay. At Shangri-La Singapore we pride ourselves in delivering a service of excellence and we are glad that our hospitality made a difference in your experience. We love that you had such great memories to take home with you during your staycation. To our team members that beautified your stay, we cannot be more proud and your compliments would certainly be a great motivation and inspiration to our team. Once again, thank you for choosing Shangri-La Singapore and we look forward to welcoming you back in the future! Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 10 nights, the hotel is beautiful, the food at breakfast was good, but extremely disorganised and is reminiscent of a zoo. There were people just stacking their plates and tables full of food, then leaving it, it was such a waste and resulted in shortages for everyone else. By 09:30 breakfast wasn’t being replenished and therefore we were left with cold leftovers that were left in the serving bowls. The pool was nice, especially the guys with the towels and those serving the drinks, however, again a few people spoiled things, the jacuzzi said no children, however, it was full of children whilst parents just left them to splash everyone. Again none of this is the hotels fault. Unfortunately there had been rain one day, and unfortunately due to the slippery steps outside our friend fell down the steps. The hotel staff and duty manager were great, the only issue was they didn’t have sufficient first aid items and we couldn’t stop the bleeding.…
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 6 days ago
Dear Stacksn Tressels Thank you for staying with us at Shangri-La Singapore. While we are delighted to hear that you enjoyed our culinary offerings and facilities, we are sorry that there seems to have been areas which did not meet with your expectations. Please be assured that your feedback has been shared with the team and we will be reviewing our processes so that we may better the areas where we have fallen short. We hope, however that the opportunity to welcome you back will remain open. Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a horizon club room and Check-in was fast and seamless. Room had a nice view. Also the bed was very comfortable Food at shang palace was excellent Interactions with staff generally very pleasant Gian at lounge was always asking if I needed anything , and made me a mocktail despite the lounge not having any, Ella recommended me some tea Lobby interaction with Hakim was nice and Jaya Raj at Line was also very friendly Massive gym with plenty of equipment and nice, huge, swimming pool Also noticed staff at health spa hard at work , frequently cleaning/disinfecting the gym equipment Huge variety of breakfast at the Line, although it was more quantity than quality. Although the lounge breakfast had quite a different array of food and of higher quality. Will definitely return again.…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SLS Team, Owner at Shangri-La Singapore
Responded 2 weeks ago
Dear Swl0321 Thank you for choosing Shangri-La Singapore as your preferred accommodation. I am pleased to learn that our well-appointed guestroom, culinary offerings and facilities have provided you an exceptional experience. It is heartening to know that you have thoroughly enjoyed your stay and that the check-in process was equally seamless. To our team members that made your experience a beautiful one, we cannot be more proud. At Shangri-La Singapore, exceeding expectations of our guests is what our team strives to achieve and your enjoyment makes it worth the while. Once again, thank you for choosing Shangri-La Singapore, and we look forward to welcoming you again! Sincerely with best regards John Rice General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$269 - US$392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel singapore, shangri la singapore
LOCATION
SingaporeSingaporeNassim / Orchard Road / Tanglin
NUMBER OF ROOMS
792
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Claim Your ListingSHANGRI-LA SINGAPORE (R̶M̶ ̶1̶,̶9̶7̶3̶) RM 1,170: UPDATED 2023 Hotel Reviews, Price Comparison and 2,988 Photos - Tripadvisor
Frequently Asked Questions about Shangri-La Singapore
Which popular attractions are close to Shangri-La Singapore?
Nearby attractions include Origin Bar (0.10 km), MAD Museum of Art & Design (0.5 km), and buds By Shangri-La (0.2 km).
What are some of the property amenities at Shangri-La Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Singapore?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Singapore?
Conveniently located restaurants include Waterfall Ristorante Italiano, The Orchard Cafè, and Hua Ting Restaurant.
Are there opportunities to exercise at Shangri-La Singapore?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Singapore have an airport shuttle?
Yes, Shangri-La Singapore offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Singapore have airport transportation?
Yes, Shangri-La Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Singapore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.