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Shangri-La Hotel, Singapore

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4,318 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Singapore
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Showing 3,667: English reviews
Melbourne, Australia
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 February 2015

Whenever we visit Singapore we return to the Valley Wing of the Shangri-la. There is no better place in Singapore...one is transported out of the busy City into a tranquil oasis surrounded by manicured lawns and gardens filled with orchids. The staff are always welcoming and cannot do enough to make you feel comfortable. The rooms are beautifully decorated and... More 

Helpful?
2 Thank Colleenkzn
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Colleenkzn Welcome back to The Valley Wing! Many thanks for sharing your compliments via Tripadvisor. I am truly glad to know that you have enjoyed your Shangri-La experience once again. Please be assured that I will share your positive feedback with all my team members. I look forward to welcoming both of you back soon! With best regards Reto... More 

London, United Kingdom
Level Contributor
144 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 16 February 2015

My wife and I always stay in the Valley Wing at the Shangri-La whenever visiting Singapore. Whilst the hotel is slightly dated, the amenities and services are not. Standards remain high, the staff experienced and friendly, we always receive a warm welcome. The new Spa facility is outstanding - well appointed, spacious, situated in a secluded part of the property.... More 

Helpful?
5 Thank Stuart L
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Stuart L. Welcome back! Many thanks for sharing your thoughtful review via Tripadvisor. While I am glad to know that you have enjoyed your stay at The Valley Wing, I am concerned to read your experiences at Nadaman and with our reservations hotline. May I please request that you contact me directly so that I can apologise to you... More 

Singapore, Singapore
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 15 February 2015 via mobile

Recently stayed with Shangri-La Kuala Lumpur last month for my birthday, had most of my celebrations with them! This time was a great stay on Valentine's Day at the Garden Wing Room, absolutely loved the room. They had prepared rose bouquet as per requested by my boyfriend as a gift for me, nicely placed on the bed. All toiletries provided,... More 

Helpful?
2 Thank fergiedawson
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Dropdeadawson Many thanks for sharing your review via Tripadvisor! Feedback from fans of Shangri-La, like yourself, are especially precious to us. While I am glad to know that you have enjoyed your Valentine staycation at the Garden Wing, I am concerned to read about your experience with the baby amenities. May I please request that you contact me directly... More 

Somerset
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 15 February 2015

I have not stayed here for a while, and as it was my 60th Birthday, I splashed out a bit and stayed in the Valley Wing. There is nothing wrong with the main building but there are lots of little extras included in the price of the Valley Wing, such as free flow champagne (or other alcoholic drinks), from 11am... More 

Helpful?
5 Thank JustJack112
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear JustJack112 Happy 60th birthday! Thank you for choosing to celebrate this milestone with us. I am glad to know that your family and you have enjoyed your celebration at The Valley Wing - our ultimate sanctuary. Your heartwarming feedback is very much appreciated. Please be assured that I will share them with all my team members. I look forward... More 

Jeddah
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 February 2015

I booked at Shangri-La apartment Singapore, and I had a four night stay for business. The apartment was nice and location we close to major shopping area. Also, the armament was located in a clean and upscale distract surrounded by beautiful greenly.

Helpful?
3 Thank Ali A
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Ali A Thank you for your positive review via Tripadvisor! I am glad to know that you have enjoyed your home away from home in Shangri-La Apartments. The team would be delighted to learn about your compliments. I look forward to welcoming back you soon! With best regards Reto Klauser Vice President and General Manager More 

Taipei, Taiwan
Level Contributor
227 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 14 February 2015

As Singapore a “garden city”, the Shangri-La Singapore is no doubt a “garden hotel”. Though located in downtown, it is really a resort. There is an awesome swimming pool surrounded by lush tropical garden and landscaping. What a beautiful luxury hotel. Participated in a 2 day’s international conference there. First day at the meeting reception desk, a waitress asked me... More 

Helpful?
2 Thank liucy752
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Liucy752 Many thanks for your heartwarming review! Compliments from loyal guests of Shangri-La, like yourself, are especially precious. Please know that your positive feedback is very much appreciated and will be shared with my colleagues, especially Lily Heng from Banquet Service. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 February 2015

Very high Quality, Service and Flexibilty. I really enjoyed the relaxing stay. Breakfast included all different cultural meals. People at hotel are very customer orientated and helpful. I would come again.

Review collected in partnership with shangri-la.com

Helpful?
2 Thank Stefan M
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Stefan M Thank you for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your Shangri-La experience. The chefs will be delighted to know that you have enjoyed your breakfast experience at The Line. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager More 

Oslo
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 February 2015

Travelling as a family with infant, this hotel is one of the best we have experienced in a long time. The staff and the hotel in general is really family friendly. We stayed in a nice room in the Garden Wing overlooking the pool. The room is maybe a bit dated, but still elegant. Always clean and neat. The breakfast... More 

Helpful?
2 Thank KKNorway
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear KKNorway Thank you for sharing your feedback via Tripadvisor. While I am glad to know that your family and you have enjoyed your stay at the Garden Wing, I am very concerned to read your comment about The Line's breakfast price. There must have been a miscommunication. May I please request that you contact me directly so that I... More 

Litchfield, Ohio
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 February 2015

The Hotel's location is very convenient to shopping and restaurants along Orchard and an easy walk to catch the brown and yellow lines of the hop on hop off bus routes. The staff throughout the hotel were friendly, professional and attentive with the exception of the pool area. Terrible service our first day; we asked to see a beverage menu... More 

Helpful?
2 Thank JLFWorldTravels
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear JLFWorldTravels Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I look... More 

Barrow In Furness
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 February 2015 via mobile

This was our 3rd. and 4th. stay at this hotel. It will not be our last. We again stayed in the Valley Wing. Edward in the champagne bar is quite a character. So welcoming and really helpful when it comes to places to visit. He explains the easiest way to get to particular sightseeing venues. Breakfast in the summit room... More 

Helpful?
2 Thank Gerardwarr
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Gerardwarr Welcome back! Positive feedback from our loyal guests, like yourself, are especially precious to us. I am truly delighted to know that you have enjoyed your return to The Valley Wing, our ultimate sanctuary. Please be assured that your compliments will be shared with my colleagues, especially Edward our butler. I look forward to welcoming both of you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Ristorante Italiano, offers Southern Italian cuisine focusing on handmade pastas and freshest seafood. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La's signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: RM1,322 - RM2,121 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Expedia, Agoda, Priceline, Hotels.com, Orbitz, Ctrip TA, Travelocity, Odigeo and Jetsetter so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
47 questions
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North Yorkshire, U.K.

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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view is best!”
 of 5 bubbles Worlds_of_Wonder, 1 Dec 2016 | Read review
“Tower will be nice when building works is complete”
 of 5 bubbles MarkB1234, 28 Nov 2016 | Read review
“Get a high floor room to try and get away from construction noise and views.”
 of 5 bubbles BloodDr, 27 Nov 2016 | Read review
“Garden Wing with pool view is very pleasant and quiet”
 of 5 bubbles AnnieW903, 22 Nov 2016 | Read review
“The Valley Wing is the choice for many heads of state, presidents and dignitaries. it is exquisite and they treat you royally.”
 of 5 bubbles Nomad453, 21 Nov 2016 | Read review
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