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Shangri-La Hotel, Singapore

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4,383 Reviews from our TripAdvisor Community

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Showing 3,724: English reviews
Sydney, Australia
Reviewed 15 March 2015

We were given a few nights stay in the ShangriLa by our travel agent and it was a fantastic choice. What a beautiful place this is. We had a Garden Wing room and. a beaut balcony with flowers growing of it and overlooking the magnificent pool. They have a fantastic gym as well. There is a pond with huge carp...

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1Thank CatrinaE
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Catrina Thank you for your kind recommendation via Tripadvisor! I am glad to know that you have enjoyed your stay at the Garden Wing - our urban resort. Please know that your compliments are much appreciated and will be shared with all my colleagues. I look forward to welcoming both of you back soon! With best regards Reto Klauser...

Fairfax, Virginia
Reviewed 14 March 2015

The Shangri-La is an elegant, somewhat older hotel, a short walk from the upper end of Orchard Road, in an upscale residential neighborhood. The rooms are spacious and quiet, and the facilities include a beautiful swimming pool and an unusually large and well-equipped gym. The buffet breakfast, in the Line Restaurant, offers lots of choices. This is a great hotel...

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7Thank cluelessSingapore
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear CluelessSingapore Thank you for sharing your review via Tripadvisor. While I am glad to know that you have enjoyed your Shangri-La experience in general, I am sorry that certain areas fell short of expectations. For your next visit, may I please suggest that you take advantage of our hourly scheduled shuttle bus service? Alternatively, my colleagues at the Concierge...

Brisbane, Australia
Reviewed 14 March 2015

Ive stayed in every top hotel in Singapore but Shangri La is my business home. It's a beautiful hotel with amazing facilities. The food is the best in Singapore particularly when you have The Line. Don't worry if you think you will get overweight though it also has a HUGE incredibly well equipped gym - the best hotel gym in...

Review collected in partnership with shangri-la.com
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4Thank christophermfromaus
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Christophermfromaus Many thanks for sharing your heartwarming review via Tripadvisor! I am delighted to know that you have enjoyed your Shangri-La experience. Please be assured that your compliments will be shared with my colleagues, especially the chefs! I look forward to welcoming you back soon. With best regards Reto Klauser Vice President and General Manager

Loule, Portugal
Reviewed 12 March 2015

Stayed here for 3 nights in February. Located in a quite area close to Orchard road,Tower wing rooms very dated 1980's, large bathrooms, well maintained and clean. Breakfast was very good with a wide variety of choice, the lady cooking the eggs was amazing, having so many orders on the go at the same time. The lobby is vast and...

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6Thank Algarve-boy
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Algarve-boy Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details about your visit? My email address is: reto.klauser@shangri-la.com I look...

Milton Keynes, United Kingdom
Reviewed 12 March 2015

It is difficult to know where to start. We have stayed at the Valley Wing many times. It is tempting to say that it gets better. But it does not. It was totally fantastic the first time, it had totally fantastic every time since and this time it was totally fantastic too. This is the secret of this wondeful green...

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Thank SustainableJohn
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear SustainableJohn Welcome back! Many thanks for choosing to celebrate your 30th anniversary with us. I am truly happy to read that you have enjoyed your stay at The Valley Wing - our ultimate sanctuary - yet again. Your heartwarming compliments are very much appreciated and will be shared with all my colleagues. I look forward to welcoming both of...

Reviewed 12 March 2015

Setting: In walking distance to orchard road. A marvelous reception area with beautiful flower decorations, very attentive service. Very comfortable and pleasant environment. Rooms: Spacious and clean. Design and decor from the end of the 90ies. Beautiful bathroom and everything high -end. Nevertheless could need some redo. Breakfast: Huge and massive selection of western, Indian, Chinese, etc. foods and beverages....

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1Thank Fernando B
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Fernando Many thanks for your thoughtful review via Tripadvisor! I am very appreciative of your feedback and praises. My colleagues would delighted to learn about your compliments! I look forward to welcoming you back soon. With best regards Reto Klauser Vice President and General Manager

Gold Coast
Reviewed 12 March 2015

this hotel is a virtual oasis in the concrete jungle of singapore. we stayed here for 4 nights and enjoyed every miinute of it , from the efficient check in to the fabulous restaurants it was delightful. it is close to orchard road for shopping and they provide a shuttle service to the main areas.

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Thank waynecl
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Waynecl Thank you for sharing your positive review via Tripadvisor! I am glad to read that you have enjoyed your Shangri-La experience. I look forward to welcoming both of you back soon. With best regards Reto Klauser Vice President and General Manager

Reviewed 11 March 2015 via mobile

I was staying in the Garden wing, which was being taken care of by immaculate staff. Though my room was facing the town, the environment and the setting is such that one doesn't feel being in town. The shopping center is a few stretch away that one admires it's being so quite and yet close to the well known Orchard...

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Thank Admasu Y
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Admasu Y Many thanks for your kind review via Tripadvisor! It was most encouraging to read your positive feedback about the Garden Wing - our urban resort. Please know that your compliments are much appreciated. I look forward to welcoming you back soon. With best regards Reto Klauser Vice President and General Manager

Reviewed 11 March 2015 via mobile

Been a while since I experienced a Shangri La breakfast, enjoyed every bit of it. Just about anything you could possibly want from any continent. Room was comfortable, others have commented it's getting a bit old, that's true but not shabby and not in any way that affected my stay. Had a meal in the Chinese restaurant one evening too,...

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Thank Guy M
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Rguym25 Thank you for sharing your positive review via Tripadvisor! I am truly happy to read that you have enjoyed your Shangri-La experience and meals at The Line and Shang Palace. Please know that your compliments are much appreciated and will be shared with my colleagues. I look forward to welcoming you back soon. With best regards Reto Klauser...

Pune
Reviewed 11 March 2015

Stayed a couple of nights in november, 2014. Excellent service, property, rooms and staff! highly recommend Garden room esp the ones with a balcony. The front office was warm and helpful, changed my room as per preference and suggested a plan which was good value and valuable!

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Thank Satish1111
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Satish1111 Many thanks for your kind recommendation of the Garden Wing via Tripadvisor! I am glad to know that you have enjoyed your Shangri-La experience at our urban resort. I look forward to welcoming you back soon. With best regards Reto Klauser Vice President and General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: RM1,347 - RM2,137 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Orbitz, Travelocity, Ctrip TA, Agoda, Priceline and Jetsetter so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
48 questions
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North Yorkshire, U.K.

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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend a room in the Garden Wing”
  • Very comfortable bed
  • Shower
  • View from the balcony towards the entrance door
  • Bed, sitting area and balcony
 of 5 bubbles TimF585, 18 Jan 2017 | Read review
“Garden wing if you are on a holiday, Tower or Valley wing for business or an extra bit of luxury”
 of 5 bubbles LesleyT1, 17 Jan 2017 | Read review
“I did not have a balcony that I would recommend.”
 of 5 bubbles brith_fernow, 15 Jan 2017 | Read review
“Ask about the renovations before you book.”
 of 5 bubbles caram63, 11 Jan 2017 | Read review
“Valley Wing is the flagship and luxury end of the hotel”
  • Room 1062
  • Spacious Room 1062
  • Good room facilties at the Valley Wing
  • Room 1062 bathroom
 of 5 bubbles Leeds_Visitor, 8 Jan 2017 | Read review
5 of 5
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