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Orchard Hotel Singapore

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#69 of 306 Hotels in Singapore
Certificate of Excellence
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1 room 2 adults 0 children
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Orchard Hotel Singapore
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3,268 Reviews from our TripAdvisor Community

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Showing 2,812: English reviews
Singapore, Singapore
Reviewed 1 week ago via mobile

The 2 dishes we ordered were disastrous. The codfish n chips were soggy. The chicken rice was the worst I have ever tasted. The chicken was dry, the soup like plain water n needless to say, the veg was the same, dry n insipid. To add insult to injury, when the waiter asked that I type the complaint on the...

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Helpful?
Thank kemsloke
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear kemsloke, Thank you for your review on The TripAdvisor. We apologise for the unpleasant experience at The Orchard Café. Our hotel seeks to provide quality food. We have shared your feedback with our chefs. The associate who had served you have been counselled. Please be assured that this does not reflect on our usual food quality and service standard...

St Helier, United Kingdom
Reviewed 1 week ago

We stopped over at the Orchard on our way to Australia. This is a very comfortable, quiet hotel so we enjoyed two good nights' sleep to break up the journey. It is conveniently located - a short walk to the Orchard metro station and shopping centre. My only complaint is the cost of the drinks in the bar, otherwise nothing.

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Helpful?
1Thank thefrances2016
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear thefrances2016, Thank you for your excellent review on The Orchard Hotel Singapore. We are delighted that you had an enjoyable and comfortable stay experience. Please be assure that our bar prices have always been very competitive amongst the various Hotel's outlet. We do conduct periodical review on pricing to remain competitive and we will definitely take another review on...

Dartmouth, United Kingdom
Reviewed 1 week ago

This hotel is in a good location for shops and restaurants. Our room was clean and comfortable, but we overlooked a very busy road and the traffic noise made it difficult to sleep. They need better sound proofing.

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Helpful?
Thank CWorthy-Crew
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear CWorthy-Crew, Thank you for your review on The TripAdvisor. it is our pleasure that you had liked our location and the comfort of the room. We are sorry that you were disturbed by the traffic noise. For our guests who are light sleepers, we would usually to our best to accommodate them on higher floors. Should you return to...

Cape Town, South Africa
Reviewed 1 week ago via mobile

We had nothing but amazing service from time of checking in till we left. We were given a free upgrade as it was our honeymoon. Great rooms, nice pool and a fantastic location. 10 minutes walk from orchard station also a big plus!

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Helpful?
Thank Rablett
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear Rablett, Your fantastic review on The Orchard Hotel Singapore is very much appreciated. We are delighted that you had enjoyed a memorable honeymoon stay with us. It will be our pleasure to look forward to welcome you again, when your travels bring you to Singapore again. Warm Regards Delilah Hamid Guest Experience Manager

Norfolk, United Kingdom
Reviewed 1 week ago

My wife and I thoroughly enjoyed our stay at The Orchard Hotel. We were staying in a Signature room on the 16th floor, which was on the front of the hotel and overlooking the top end of Orchard road. The room was beautifully decorated and spacious. The bed was large and comfortable. There are several dining options within the hotel,...

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Helpful?
Thank Andrew T
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear Andrew T, Thank you for your fantastic review on The Orchard Hotel Singapore. We hope your wife had a speedy recovery. Your feedback is indeed rewarding and motivating to us all. We greatly appreciate your kind recommendation and shall look forward to your continued support. Warm Regards Delilah Hamid Guest Experience Manager

Gothenburg, Sweden
Reviewed 1 week ago

As recommended by a former business colleague, we chose Orchard hotel. We were not disappointed. The ease of staying at 16th/17th floor is overwhelming. Service in all aspects is good and the location couldn't be better.

Review collected in partnership with this hotel
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Helpful?
Thank teletom68
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear teletom68, Thank you for your excellent feedback on your recent stay. We are delighted that you had enjoyed our location, facilities and services. It will be our pleasure to look forward to welcome you again, in not too distant future. Warm Regards Delilah Hamid Guest Experience Manager

Karachi, Pakistan
Reviewed 1 week ago

Cozy & comfortable rooms, we had a corner room which was pretty quiet. I stayed here, while attending a workshop at the same hotel - the hotel conferencing facilities were good. On location restaurants & breakfast was nothing to right home about

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Helpful?
Thank Syed S
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear Syed S, Thank you for your review on The TripAdvisor. It is our pleasure that you had enjoyed the room as well as the conference facilities. In the meantime, we shall hope for more opportunities to welcome you again. Warm Regards Delilah Hamid Guest Experience Manager

Reviewed 2 weeks ago

good location - on Orchard Road very near all shopping malls like lucky plaza, 313, Takashimaya also near in waling distance hospital Mount Elizabeth very friendly staff room are not hygien enough since it is smelly lights are complicated to turn on and off electric sockets are not supported to other type of plugs food are good internet so good

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Helpful?
Thank Tezin-Gyalpo
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Tezin-Gyalpo, Thank you for your feedback on Orchard hotel Singapore. We are delighted that you had enjoyed our location and found our staff to be friendly. However, we are sorry that your room has not met your expectation. Please rest assured that we have informed the respective department for the improvement. Meanwhile, we ask for indulgence of your continued...

Dover, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed here prior to joining a cruise hotel was first class bar was present with live music on the night we were there room was spacious and clean all in all first class buffet breakfast was excellent

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Helpful?
Thank focd
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear focd, Your excellent review rating for The Orchard Singapore is very much appreciated. We hope you have a memorable cruise too. It will be our pleasure to look forward to welcome you again, when your travels bring you to Singapore. Warm Regards Delilah Hamid Guest Experience Manager

Reviewed 2 weeks ago via mobile

Looking for a place to stay near Orchard Road then this is the place to be. Situated at the top of Orchard road it is within walking distance of the MRT and all the iconic shopping Orchard road has to offer. We stayed in a Suite on the 16th floor which was absolutely fabulous. Free WiFi and mini bar make...

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Helpful?
Thank Robert d
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this review

Dear Robert d, Thank you for your fantastic review on The Orchard Hotel Singapore. We are delighted that you had enjoyed our location, facilities and services. It will be our pleasure to look forward to welcome you again, in not too distant future. Warm Regards Delilah Hamid Guest Experience Manager

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Orchard Cafe
Orchard Cafe
Cuisines: Asian, Chinese, Singaporean
Hua Ting Chinese Restaurant
Hua Ting Chinese Restaurant
Cuisines: Chinese, Asian
Noodles
Noodles
Cuisines: Asian, Singaporean
Hua Ting Steamboat
Hua Ting Steamboat
Cuisines: Chinese
No photo provided
Intermezzo Bar
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: RM578 - RM942 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, World Independent Hotel Promotion, Orbitz, Priceline, Agoda, Cancelon, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Orchard Hotel Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#63 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
84 questions
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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Signature suite, club ”
131justust, 25 Apr 2017 | Read review
“upgrade to premier and ask to be far away from elevator”
Bted, 21 Apr 2017 | Read review
“Signature Suites are as luxurious as you can get and are not expensive at all for what you get.”
LouiseKP, 19 Apr 2017 | Read review
“All rooms are well-insulated from noise.”
thefrances2016, 18 Apr 2017 | Read review
“Ask to be away from the road.”
CWorthy-Crew, 18 Apr 2017 | Read review
5 of 5