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Orchard Hotel Singapore

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#61 of 309 Hotels in Singapore
Certificate of Excellence
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2,999 Reviews from our TripAdvisor Community

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Showing 2,574: English reviews
Paris
Reviewed 9 July 2015 via mobile

Hotel booked by travel agent who said it was wonderful. Obviously Her definition and mine differ. Nicely set out and rooms a reasonable size. Shower pressure terrible. Not sure if it is the same all over Singapore or not. We upgraded to club rooms for use of the facilities and thank heavens we did. Food and drinks are very expensive....

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Helpful?
1Thank BradandJoanne
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear BradandJoanne, Thank you for your review on the TripAdvisor. We are glad that you had enjoyed your stay on the Club Floor. And, your kind compliments for the staff will be shared with them. We have noted your comments on our pricing for Food & Beverage. We seek your kind understanding as our pricing has always been very competitive...

Manchester, Vermont
Reviewed 8 July 2015

Excellent location near the shopping on Orchard. Fabulous customer service. Nice room with good AC and plenty of places to plug in electronics. I had a late breakfast in the hotel, ordered as they were tearing down the breakfast buffet and putting out lunch items. I was worried that given my timing the breakfast food would be of poor quality...

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Helpful?
1Thank 2doglove
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello 2doglove, Thank you for your wonderful review of our Hotel. We are delighted to hear that you had a good stay experience and will return to stay with us again. Please accept our sincere apology for the erratic water temperature of the shower. The department concerned is currently conducting a check on the temperature consistency for all rooms. Meanwhile,...

Pasig, Philippines
Reviewed 8 July 2015 via mobile

Orchard Hotel is my home away from home. Though it's my first time in SG ... the feeling seems like i've been there already. For my 14 dqys stay at Orchard Hotel, i feel at home, safe and secured. I want to take this opportunity to thank one of their GRO, Mr. April Tun, for taking care of us ......

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Helpful?
2Thank dadakoy
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello dadakoy, Thank you for your excellent review of our hotel. You compliments will be shared with April and the others whom you had mentioned. We have always strived to make our guests feel that The Orchard is their "home away from home". Your endorsement is an indication that we are on the right path. Looking forward to welcome you...

Brisbane, Australia
Reviewed 6 July 2015

Just recently had a four day stay in Singapore as a stop over before heading home. The position of the hotel is the best, right in the middle of the shopping prescient. Its not a huge high rise, which I like. Very easy to get around and site see. The rooms are like a normal size that you'd get in...

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Helpful?
2Thank Vanessa C
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Vanessa C, Thank you for your review of our Hotel. We are delighted that you liked our location and had a comfortable stay. Your kind recommendation of the Executive Club Floor accommodation is greatly appreciated. Looking forward to welcome you again, in the near future. Warm Regards Delilah Hamid Guest Experience Manager

Mumbai (Bombay), India
Reviewed 5 July 2015

I stayed at Orchard hotel in Singapore beginning of June 2015 with my family for a holiday. It was a 5 night stay and I must say the hotel is an excellent choice given its location and the services. The rooms are spacious. I was staying in a Premier room which could easily accomodate 2 extra beds for my kids....

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Helpful?
2Thank Amod1509
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Amod1509, Thank you for your excellent review of our hotel. We are absolutely motivated by the great compliments you have given us. It is rewarding to hear that you are happy with our location, facilities and selection of food. Last but not least, your endorsement on our warm service is truly appreciated.. We shall look forward to welcoming you...

London
Reviewed 3 July 2015

The receptionist refused to let us check in early so had to wait for room even though she said it was ready. If we wanted to take it earlier we had to pay an additional £100. Once we finally checked in, we were happy with the room. Looked liked it had been recently refurbished. On day 2 we noticed that...

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Helpful?
2Thank Jas0n
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Jas0n, Thank you for your review on our Hotel. We sincerely apologise for what must have been a very disappointing stay experience. We are indeed very concern with the points that you have highlighted to us. We will be contacting you soon, for more details, to facilitate our investigation. Meanwhile, we hope you will indulge us with another opportunity...

Metro Manila, Philippines
Reviewed 3 July 2015

There is so much to love about the Orchard Hotel. From the stylish lobby, to the newly renovated rooms, up to the awesome pool area...well, everything is just comfortably good. But what stands out the most about this hotel is their quality service. Before we arrived, Mr. April, the Assistant Guest Relations Manager had efficiently arranged our requests and room...

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Helpful?
2Thank carpediem_magis2015
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear carpedium_magis2015, Thank you sincerely for your fantastic review of the Orchard Hotel. We are overwhelmed by your generous compliments and recommendation. It will be a pleasure for us to share with April and his team your kind comments. Your endorsement is very encouraging. Looking forward to welcome you again, in the near future. Warm Regards Delilah Hamid Guest Experience...

Reviewed 3 July 2015 via mobile

I have been at this hotel for the last two days in business - both as a hotel guest and in a meeting. As the title suggests, it is distinctly average. It is not terrible, but not memorable either. It is best described as tired. The staff are also at best inattentive - not a single employee has raised a...

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Helpful?
Thank ijg72
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear ijg72, Thank you for your review. We are truly sorry that we had not met your expectations during your recent stay. Smiles are indeed a must in our industry. Your comments are valuable to us and we appreciate you bringing them to our attention. They are very useful to help us maintain our service quality and standards and, guide...

Glasgow, United Kingdom
Reviewed 2 July 2015

we stayed at the Orchard hotel while cruising the Far East.This hotel is very stylish,spacious and well decorated.The rooms are large with terrific bathrooms and good views of Singapore. The staff in general and the concierge especially are courteous and very helpful for general information and booking trips etc. The pool is outstanding. The only criticism is the very very...

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Helpful?
1Thank bryson m
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Bryson m, Thank you for your excellent review of the Orchard Hotel. It is indeed our pleasure to hear that you had enjoyed your stay with us. We are happy that you had enjoyed our facilities and your compliments for the staff will be shared. Your comment on the pricing as "on the high side" as compared to external...

Port Macquarie, Australia
Reviewed 2 July 2015

We stayed at the Orchard Hotel for 4 nights and enjoyed the experience. The hotel is in an ideal location for transport, shopping and pick ups for tours. Staff were very attentive and were always smiling. The pool area was wonderful it was a lovely place to relax and cool down. Room was in good condition and always clean with...

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Helpful?
Thank Lyndall L
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Lyndall L, Thank you for your excellent review of The Orchard Hotel. It is most certainly a pleasure to hear that you had an enjoyable stay experience. We sincerely thank you for your strong recommendation. We will look forward to more opportunities to serve you. Warm Regards Delilah Hamid Guest Experience Manager

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: RM570 - RM1,005 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#56 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
62 questions
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4 months ago

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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mini bar very expensive bring some duty frees in with you 😎”
 of 5 bubbles johnbouy65, 6 Dec 2016 | Read review
“Room 921 in the tower behind the reception desk. No view.”
 of 5 bubbles rbrech, 3 Dec 2016 | Read review
“Request pool view as the rooms are likely to be quieter than those which face Orchard Towers.”
 of 5 bubbles John_sg0107, 28 Nov 2016 | Read review
“Avoid rooms # 31 on each floor (elevator is behind the wall)”
  • Moldy bathroom wall
  • Bathroom
  • Hairdryer
  • Mini bar
  • Room
  • Bathroom
  • Room
  • Bathroom
 of 5 bubbles komsAustralia, 18 Nov 2016 | Read review
“Club Rooms are always good value!”
 of 5 bubbles deedee88, 17 Nov 2016 | Read review
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