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Orchard Hotel Singapore

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#64 of 308 Hotels in Singapore
Certificate of Excellence
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1 room 2 adults 0 children
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3,056 Reviews from our TripAdvisor Community

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Showing 2,626: English reviews
Karachi, Pakistan
Reviewed 5 August 2015 via mobile

We had our longest stay in this hotel during a recent visit and it turned out to be a disappointment. Firstly the check in process was cumbersome, though we were reportedly upgraded to a premier room from delux due to non availability of interconnected rooms for kids. Both the rooms were a complete shocker with torn out leather back of...

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Helpful?
Thank Sajidlak
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Sajidlak, Thank you for taking the time to pen a review on our hotel. We are truly sorry that you had a rather disappointing check in experience and, you were dissatisfied with our rooms. Your comments are very much appreciated. You may like to know that we are at the moment evaluating a refurbishment of our rooms and facilities....

Reviewed 4 August 2015 via mobile

The hotel needs makeover. The bath had Staines and put me off for taking bath. The shower cubicle had silicon coming off from all sides and the inside looked unhygienic. A good location and the service was good. I was hoping to catchup on news on television but the reception was very poor.

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Helpful?
Thank Himanshu M
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Himanshu M, Thank you for your review on The Orchard Hotel, Singapore. We are glad that you were satisfied with our location and services. Your comment on the bath and shower facilities is very much appreciated. We will contact you via a PM, for more information, in order for us to make the necessary rectification. Your feedback on the...

Adelaide, Australia
Reviewed 4 August 2015 via mobile

I recently stated for 2 nights. Staff very friendly and professional with all requests I had. The pool is clean and not to many children making noise. The best gym I have seen at a hotel in a long time. Concierge desk is very knowledgable and assisted with transport, tourist places and other things to see. Will certainly stay there...

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Helpful?
Thank Damien S
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Damien S, Thank you very much indeed for taking the time to give us a wonderful review. We were very pleased to hear that in general you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. Most importantly, your kind endorsement of the friendliness and professionalism of our team is greatly...

Reviewed 4 August 2015 via mobile

Very good hotel. We stayed there during a business tour and it was a fantastic stay.excellent buffet breakfast.at the entrance u can find a small pastry shop and a restaurant.good facilities inside rooms.All elevetors are room key operated

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Helpful?
Thank Nefril N
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello Nefril N, We sincerely thank you for your excellent review on the TripAdvisor. It is our pleasure to read that you enjoyed our facilities, services as well as our F&B outlets. With your endorsement in mind, we shall hope to see you again soon, in the near future. Warm Regards Delilah Hamid Guest Experience Manager

Dauin, Philippines
Reviewed 4 August 2015

The hotel is nice and the personnel is very good at listening to the needs of the clients. This hotel is located in the main road of Singapore town center. There are many malls around. Nightlife is also interesting a few steps away, restaurants on the opposite site of Orchard road are cheap and good. You have a direct access...

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Helpful?
Thank Francois T
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Fanch T, Thank you for taking the time to give The Orchard Hotel a fantastic review. We strive to meet the requirement of our guests and, enhance their stay experience. And, your review is indeed a reward to us. Our location seems to be a key recommendation on your review. Thank you once again for your kind endorsement. We...

Reviewed 3 August 2015 via mobile

Read a lot of pretty good reviews about the hotel but I am skeptical and not too sure if we will make the right choice to held my birthday celebration here. But without any regrets we really had a great one.Though its a bit late when we got in the room probably because its a busy hotel. But its worth...

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Helpful?
Thank candyban
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear candyban, Thank you so very much for your excellent review of the Orchard Hotel. We are privileged that you have chosen to spend your birthday with us and, we are delighted that you had enjoyed your stay. Your endorsement of our services is greatly appreciated and, your compliments for Kate will be shared with her. Meanwhile, we shall look...

Greater Sydney, Australia
Reviewed 1 August 2015

The service is generally quite good as one would expect from a hotel like this. However it does vary depending on who is on duty at any time. Also sometimes when the front desk is very busy, no one picks up the phone when requiring service. Twice I had the phone ring out on me as I had to wait...

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Helpful?
1Thank Salisbury935
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Salisbury935, Thank you very much for taking the time to write a review on the TripAdvisor. Whilst we were pleased to hear that you enjoyed certain aspects of your stay, we were concerned to read of the disappointments. Staff attitude is indeed the key to successful services and we will take the necessary steps to re-energise this to our...

Jakarta, Indonesia
Reviewed 31 July 2015 via mobile

Spent few days and had a pleasant stay. Its strategic location makes it really accessible from any direction. The building looks old but well maintained. The bed, pillow and line quality was quite good and the bath room also a good one with standart amenities. Other facilities such as wifi and tv cable made my stay more enjoyable. Its unfortunate...

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Helpful?
1Thank Purn0m0
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello Purn0m0, Thank you for your review of the Orchard Hotel. We are happy that you are pleased with our location and facilities. We had noted your comment on the strand of long hair left in the wash basin. Kindly accept our apologies. Please be assured that emphasis will be given in this direction to being more careful when servicing...

Rowville, Australia
Reviewed 31 July 2015

Dont bother upgrading to the lounge. Nothing much there, limit selection of food and beverage, very small, no privacy and limited hours. Breakfast is not good in lounge, go with the breakfast down stairs in the main area, much more variety and better quality, actually better service as well. Disappointing when there is vomit everywhere, especially in the lifts. Not...

Review collected in partnership with this hotel
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1Thank Craig H
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Craig H, Thank you for taking the time to give a review of the Orchard Hotel, Singapore. We are sorry that you did not enjoy the Club Lounge facilities. Generally the Premier Club rooms and lounge receive high demand from those who are on business trips. The Club lounge caters to their need for a quick breakfast, a leisurely...

Bayan Lepas, Malaysia
Reviewed 30 July 2015

First time staying at Orchard Hotel, Auto upgraded, reasonable price. Located at a strategy location within Orchard Road. Easy access, Had great rain shower in the bathroom, the buffet breakfast each morning was a wide variety of food to suit every culture and religion. Will request to stay here on my next trip in Singapore.

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Helpful?
Thank Nancy6402015
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear nancy6402015, Thank you for your excellent endorsement of The Orchard Hotel. It is indeed our pleasure to note that you favored our location and facilities. Glad that you had liked the rain shower in your room and that you had enjoyed our buffet breakfast spread. We will most certainly look forward to your next visit to The Orchard Hotel,...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Orchard Cafe
Orchard Cafe
Cuisines: Chinese, Asian, Singaporean
Hua Ting Chinese Restaurant
Hua Ting Chinese Restaurant
Cuisines: Chinese, Asian
Noodles
Noodles
Cuisines: Asian, Chinese, Singaporean
No photo provided
Intermezzo Bar
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: RM553 - RM991 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda and World Independent Hotel Promotion so you can book your Orchard Hotel Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#58 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
67 questions
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5 months ago

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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high floor room”
 of 5 bubbles Propertips, 12 Jan 2017 | Read review
“The hotel as a whole was quite, I would not think there would be any concern about noise at all.”
 of 5 bubbles JennyJ52, 11 Jan 2017 | Read review
“Avoid room 839 Claymore Wing”
 of 5 bubbles FrequentVirgin, 3 Jan 2017 | Read review
“make sure you have the room on the main building and not next to the coffee shop”
 of 5 bubbles gingin0, 17 Dec 2016 | Read review
“Deluxe Room are big if they give you that.”
 of 5 bubbles tabiosnestor, 11 Dec 2016 | Read review
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