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Orchard Hotel Singapore

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#64 of 308 Hotels in Singapore
Certificate of Excellence
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1 room 2 adults 0 children
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Orchard Hotel Singapore
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3,074 Reviews from our TripAdvisor Community

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Showing 2,641: English reviews
Mumbai (Bombay), India
Reviewed 29 July 2015

Don't get me wrong, this is a quality hotel. But, you get the feeling that you are just one of the many here and they don't have time for you. They go through the motions of checking you in etc. they look through you. Just not a comfortable feeling. The rooms are good and well maintained The buffet is extensive...

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Helpful?
1Thank Sunil U
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Sunil U, Thank you very much for taking the time to pen a review on the TripAdvisor. Whilst we are pleased to hear that you enjoyed certain aspects of your stay, we were concern to read of your comments on the lack of customer interaction. Warm personalized interaction is indeed very important in our industry. Please be assured that...

Singapore, Singapore
Reviewed 27 July 2015

I like the fact that the hotel is located at the end of Orchard road whereby i could get away from the crowd, yet be just 2 minutes walk away from the hustle and bustle. I like the fact that although the hotel is really busy, which is evident from the crowded lobby; service was not compromised and kudos to...

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Helpful?
Thank Louis S
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Louis S, Thank you very much for your raving review on The Orchard Hotel, Singapore. We are delighted that you are satisfied with our location, facilities and services. Your kind compliments for the individuals mentioned in your review, will be shared with them with equal pleasure. Meanwhile, thank you once again for your wonderful endorsement. We shall look forward...

Singapore
Reviewed 27 July 2015

Orchard Hotel is conveniently located next to Orchard Road which is the shopping belt of Singapore. The rooms are spacious, and the bed is comfortable. The service staff is friendly and the restaurant at the hotel, Hua Ting, offers very good Chinese food including Peking Duck.

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Helpful?
Thank DiscoE
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello DiscoE, We are very pleased to read that you enjoyed your dining experience at Hua Ting. In addition, you are happy with our location and the service from our team. Hope you will return on another visit to The Orchard Hotel, Singapore Warm Regards Delilah Hamid Guest Experience Manager

New Zealand
Reviewed 27 July 2015

We stayed at the Orchard Hotel for one night on transit through Singapore and felt we should spoil ourselves with a nice hotel. Based on previous experience and other people's thoughts, we stayed at the Orchard. We had a twin deluxe room with breakfast included. The room was nice, the beds comfortable and the curtains blocked the light out, meaning...

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Helpful?
1Thank ringbearernz
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear ringbearermz, Thank you for sharing your stay experience on the TripAdvisor. Whilst we are happy to hear that you enjoyed most aspects of your stay, we were concerned to read your comment on the unfriendliness of the staff. Please be assured that we will re-emphasis to our team the importance of a warm and personalized interaction with all our...

Reviewed 27 July 2015

I was very happy that the television could play movies from my usb as many hotels did not allow this function. The room was as how the pictures were shown on the website and it was clean and comfortable. On top of that, cold storage was in the shopping centre right beside the hotel which was super convenient. Will most...

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Helpful?
Thank KimarieKhng
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear KimarieKhng, Thank you for taking time to give us a wonderful review. We appreciate your comments that you were able to watch movies from your usb on our television set. We are also happy that you enjoyed the room and our facilities, especially the convenience of having a Cold Storage nearby. We shall look forward to your return soon,...

Melbourne, Australia
Reviewed 26 July 2015 via mobile

Flights were delayed from Jakarta to Singapore and we waited 12 hours in departure lounge. Finally we arrived in Singapore and at our hotel - Orchard Hotel. Upon checking in, we were greeted by April Tun who was already aware of the long flight delay and took it upon himself to make us feel as comfortable as possible. He was...

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Helpful?
Thank businesstravel3000
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear SeanT, Thank you for your excellent review of The Orchard Hotel. It was indeed our pleasure to be able to ease the stress of a delayed flight. Your kind compliments for April Tun will be shared with him. Your endorsement brings us pride and indicates that we are doing things right. We shall look forward to welcome you again...

London
Reviewed 26 July 2015

Perfect central location, fantastic staff and great breakfast / refreshments / drinks as part of the club room rate. The upkeep of all parts of the hotel is to a very high standard. I would definitely stay again if I returned to Singapore. I had a truly 5 star stay.

Review collected in partnership with this hotel
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Helpful?
Thank Selena26
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello Selena26, Your 5-star review of The Orchard Hotel is very much appreciated. It is most rewarding and motivating to all of us. We shall look forward to see you more often. Warm Regards Delilah Hamid Guest Experience Manager

Reviewed 25 July 2015 via mobile

I stayed at Orchard Hotel for two nights. Besides being close to all great shopping malls in Orchard Road, this hotel has the best service in Singapore. Staff were so nice, very attentive and always smiling. We were lucky as we've booked the Premier room with access to the Club Lounge where they served great food and great beverages. I...

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Helpful?
Thank Cah D
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear CahD, Thank you for your wonderful review of The Orchard Hotel. It is certainly very rewarding to know that you are pleased with our location, staff and services. Your strong recommendation of our Premier room and Premier Club Lounge is very much appreciated. We shall look forward to more opportunities to serve you. Warm Regards Delilah Hamid Guest Experience...

San Francisco, California
Reviewed 25 July 2015

Went for a quick trip with my baby and picked this hotel because of its proximity to the Forum. Loved the location, it was quiet and set away from the crazy bustle of the main Orchard strip. With the close proximity of two high end grocery stores it was easy to get snacks for my baby. The staff were extremely...

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Helpful?
Thank Kheng
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Kheng, Thank you for your review on the Orchard Hotel. We are so glad to hear that you and your family had a relaxing stay with us. Your comments on our Team is very rewarding and motivating. We shall look forward to more visits from you and your family. Warm Regards Delilah Hamid Guest Experience Manager

Singapore
Reviewed 24 July 2015

Perfect location. The front of house managers April and Joanna were very courteous & friendly. Topnotch hospitality I must say. The room was modern & neat and the service staff was very responsive to requests. Highly recommended!

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Helpful?
Thank Polmykel
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Polmykel, Thank you for your 5-star endorsement of the Orchard Hotel. It will be our pleasure to share your kind compliments with April and Joanna. Meanwhile, we shall look forward to welcoming you again to The Orchard, Singapore. Warm Regards Delilah Hamid Guest Experience Manager

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Orchard Cafe
Orchard Cafe
Cuisines: Chinese, Asian, Singaporean
Hua Ting Chinese Restaurant
Hua Ting Chinese Restaurant
Cuisines: Chinese, Asian
Noodles
Noodles
Cuisines: Asian, Singaporean
No photo provided
Intermezzo Bar
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: RM565 - RM1,045 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, Booking.com and Travelocity so you can book your Orchard Hotel Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#58 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
67 questions
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6 months ago

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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Excellent , maybe outside windows could be cleaner .”
 of 5 bubbles rodwillis, 21 Jan 2017 | Read review
“Any room, especially the refurbished ones.”
 of 5 bubbles 2015Ramani, 21 Jan 2017 | Read review
“Room was perfect,comfortable bed and large bathroom with separate shower and bathtub.Always cleaned and we enjoyed our stay very much!”
 of 5 bubbles , 20 Jan 2017 | Read review
“As always. Try with views.”
 of 5 bubbles 382wayneo382, 17 Jan 2017 | Read review
“higher floor”
 of 5 bubbles chingtengl, 16 Jan 2017 | Read review
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