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Orchard Hotel Singapore

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#62 of 309 Hotels in Singapore
Certificate of Excellence
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2,997 Reviews from our TripAdvisor Community

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Showing 2,572: English reviews
Medan, Indonesia
Reviewed 22 June 2015

We got the promotion fare from the hotel website, stay 2 and get 1 free nite and this time we stay at Premier Club Room. Excellent stay. Big room with very minimum furniture so lot of space. The room was very clean and tidy. The only thing to complain is the shower bathroom (which separate with the bathtub), so small...

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Helpful?
Thank Lili S
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Lili S, Thank you for your excellent review. We are indeed delighted that you had enjoyed your stay in our Premier Club room as well as enjoyed the Club facilities. We will strive continuously to create enhancements for our guests during their stays with us. We shall look forward to your continued support and hope to "welcome you home"...

Reviewed 20 June 2015 via mobile

We decided to have a staycation at Orchard Hotel for a night to celebrate my Fiance's birthday. Without a doubt it was the right decision. Were warmly greeted by their GROs, Sherwin and Kimberley. Apart from allowing us to have an early check in, they did an upgrade to the next room category as well. Thanks to both of them...

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Helpful?
Thank FrZMsrL
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear FrZmsri, Thank you for the big applause which you have given to the Guest Relations and Front Office Teams. We are very glad that we were able to create a memorable staycation for you and your fiancé. It is one of our aspirations to create a memorable stay experience for all our guests. We shall look forward to welcome...

Reviewed 20 June 2015

Room type mixed up so it took over 4 hours to book in as we had to wait for the rooms to be cleaned. Located at the far end of Orchard Road near the Botanical Gardens so the other places of interest are quite a walk away. There is a bus stop for the hop on hop off bus just...

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Helpful?
Thank JosephJ_W
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear JosephJ_W, Our sincere apologies for your very disappointing experience. We can appreciate the anguish you must have felt throughout the 4 hour check in process. We will be contacting you on your PM for more information, in order that we may improve on our processes. Meanwhile, we humbly hope that the shortcomings you have highlighted will not preclude you...

Fort Lauderdale, Florida
Reviewed 20 June 2015 via mobile

This is the second time to write a review about this hotel. I usually stayed between two to four days during my stay in Singapore, but this time stayed for over two weeks. Let me tell you, this long stay expose me more to the hotel staff at the reception, executive lounge and other places. I was very happy with...

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Helpful?
Thank THELIONHEART
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello TheLionHeart, Thank you for your excellent review on The Orchard Hotel. We truly appreciate your compliments for the various Teams in the Hotel. A special mentioned will be given to Joana Marie. Your review has motivated us to enhance our service standard further. We shall look forward to more opportunities to "welcome you home". Warm Regards Delilah Hamid Guest...

Helena, Alabama, United States
Reviewed 20 June 2015

My husband and I were in Singapore for 4 days for a wedding and stayed at the Orchard Hotel. The hotel is lovely and the rooms were very nice, but we ran into some problems that would keep me from giving the hotel an excellent rating. First, we arrived at the hotel at about 18:00 to 19:00 and the room...

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Helpful?
Thank Terri H
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Terri H, Thank you for taking time to write the review on The Orchard Hotel. Whilst we are pleased that you enjoyed certain aspects of your stay, we are concerned to read of the disappointments. We sincerely hope that the shortcomings you have kindly brought to our attention, will not preclude you from future visit to our hotel. As...

Buckingham, Pennsylvania
Reviewed 19 June 2015

We spent 12 nights at the Orchard Hotel and had an excellent experience. The room was clean, the bed was extremely comfortable, and the room was well equipped with the amenities we expected: hair dryer, refrigerator, free wi-fi, bottled water, tea/coffee, safe. The only thing lacking were drawers in which to put our clothes, especially because we were staying for...

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Helpful?
Thank Paula H
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello paula H, Thank you for your excellent review. Your applause and compliments for the Premier Club Team is indeed very motivational. It is one of our key aspirations to ensure that our Hotel feels like the "home away from home" for all our guests. We will look forward to "welcome you home" not so far in the future. Warm...

Martock, United Kingdom
Reviewed 18 June 2015

Very good hotel, lovely size rooms very clean and quiet, friendly staff, good air conditioning well worth a stay. we stayed 3 nights, Bus stop just down the road for the free SIA bus if you travel with Singapore Airlines.plus you can get free entry to the Botanical Gardens, Singapore Flyer, etc

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Helpful?
1Thank Kevin D
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello Kevin D, It is indeed our pleasure to know that we have met your expectations in aspects of facilities, services and location. We shall hope for another opportunity to serve you and your family again. Warm Regards Delilah Hamid Guest Experience Manager

Perth, Australia
Reviewed 18 June 2015

Stayed at the Orchard Hotel Singapore for 3 days and 4nights.We spent some very quality time with the beautiful staff in the club lounge. My daughter arrived in Singapore with a fever and all manner of care ie. Chicken soup hot lemon and honey teas were supplied. Thanks to all involved in her care. Hope to see you again soon....

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Helpful?
Thank kathyre49
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello kathyre49, Thank you so much for your excellent review. It is indeed a great motivation for the Premier Club Lounge Team. We strive to make our Hotel "the home away from home" for all our guests. Meanwhile, we hope Michelle and you had a pleasant trip home and she had a speedy recovery. I am sure both of you...

Reviewed 18 June 2015

This hotel was great and I think the service was really wonderful, but I have 3devices need the passcode of wifi, she give me three code and its for one days only. Also they have no enough table for breakfast. I need to wait for more than 15 minutes to get in restaurant. They have swimming pool and gymnastic centre....

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Helpful?
Thank Ming Yi L
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Ming Yi L, Thank you for your review of The Orchard Hotel. We are very happy that you had enjoyed our facilities and pleased with our services. Regret that your room package had not include internet services. Hence, as a goodwill gesture you were given 3 passwords for your 3 devices. I would like to recommend you to sign...

Sydney, Australia
Reviewed 18 June 2015

We had a signature room which gave us club lounge access. The room was really good with a great bath and shower. Just a small window with no real views, but the room was stylish and probably had been recently refurbished. We had to go to the other tower block for the club lounge since ours was being renovated. Th...

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Helpful?
Thank wenrobbo
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear wenrobbo, Thank you for your excellent review. We are so happy that, generally you had a fantastic experience after being away from Singapore for 20 years. And we hope you will return more often. Your feedback in relation to breakfast downstairs and the buffet line, will be shared with the department concern. In the meanwhile, we shall look forward...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: RM579 - RM1,023 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#57 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
62 questions
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4 months ago

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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 921 in the tower behind the reception desk. No view.”
 of 5 bubbles rbrech, 3 Dec 2016 | Read review
“Request pool view as the rooms are likely to be quieter than those which face Orchard Towers.”
 of 5 bubbles John_sg0107, 28 Nov 2016 | Read review
“Avoid rooms # 31 on each floor (elevator is behind the wall)”
  • Moldy bathroom wall
  • Bathroom
  • Hairdryer
  • Mini bar
  • Room
  • Bathroom
  • Room
  • Bathroom
 of 5 bubbles komsAustralia, 18 Nov 2016 | Read review
“Club Rooms are always good value!”
 of 5 bubbles deedee88, 17 Nov 2016 | Read review
“Book early and if you're lucky enough you might be upgraded.”
 of 5 bubbles jennylynjoyb, 10 Nov 2016 | Read review
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